Role Of Top Manager

Adil Aziz Khan

May 17, 2011

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WHO IS A TOP MANAGER ???

Qualities of Top Managers

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Qualities of Top Managers Contd….

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Qualities of Top Managers Contd….

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Qualities of Top Managers Contd….

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How to Understand Your Own & Other’s Emotional Make up ?

• Maintain Rapport, Comfort and Harmony with Others.

• Be Empathic and have an insight, how others perceive, evaluate and relate to them.

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Correlation between EI of Manager and Performance of Organization

• There is a very strong correlation

• More the Managers exhibits competencies like initiative, nurturing others, team leadership, self confidence, empathy the more effective is performance.

• Inspired Employees are More Loyal to Company

• Organizations not only attract best people but retain them are ones where people enjoy there work. The more an organization boasts of such culture, the better is its business performance

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Relationship management is an important factor in building trustworthiness.

A high level EQ is well reflected in the manner in which people manage their relationships with others.

Trustworthiness relates to the level of security and confidence that a person may feel towards another and the extent to which a person is viewed as fair, pleasant, friendly, honest, just and patient in dealing with others.

Some Concepts to share for Top Managers

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It is the Top Executives, who create organizational climate. If managers at the top, trust one another, are fair, open and receptive, then such an atmosphere will permeate through the entire organization.

If top managers are cautious, defensive, skeptical, jealous, lack in empathy, compete instead of collaboration, try to push own agenda in any way, don’t accept others (deep down) due to self-righteousness or lack of adaptability skills, are cynical, have complaining and fault finding attitude, scarcity mentality (half glass empty paradigm instead of half glass full) arrogant, egoist, borrow strength from external factors (i.e. formal position or affiliations) to compensate the gap of moral strength, then entire organization will reflect lack of trust.

Some Concepts to share for Top Managers (contd…)

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Thank You