roi session 7
DESCRIPTION
Roi Session 7TRANSCRIPT
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30% OF DIFFERENTIATION 30% OF DIFFERENTIATION ATTRIBUTABLE TO HIGH ATTRIBUTABLE TO HIGH PERFORMANCE CLIMATEPERFORMANCE CLIMATE
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LEADERSHIP CONTRIBUTESNO LESS THAN 70% TO
CLIMATE (THE MOOD OF THE ORGANIZATION)
WHICH AGAIN CONTRIBUTES TO THE CREATION OF A HIGH
PERFORMANCE CLIMATE
?
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21% Ambitious 40% Broad-minded 20% Caring 66% Competent 28% Cooperative 20% Courageous 33% Dependable 24% Determined 42% Fair-minded 71% Forward-looking
88% Honest 23% Imaginative 6% Independent 65% Inspiring 47% Intelligent 14% Loyal 17% Mature 8% Self-controlled 34% Straightforward 35% Supportive
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HonestForward-looking
Inspiring-InfluencingCompetent
HonestForward-looking
Inspiring-InfluencingCompetent
HonestForward-looking
Inspiring-InfluencingCompetent
HonestForward-looking
Inspiring-InfluencingCompetent
HonestForward-looking
Inspiring-InfluencingCompetent
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© Capacity 2000 CC
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© Capacity 2000 CC
The greatest dangerfor most of us
is not that our aim istoo high
and we miss it,but that it is
too lowand we reach it.
Michelangelo
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© Capacity 2000 CC
Clarity of purpose;Strong individuals;
Focus;Roles and role
flexibility;Training and competence;
Trust;Commitment;
Communication;Line of sight between
performanceand reward.
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© Capacity 2000 CC
Communication between leader and constituent is at the heart of
everything.
John W. Gardner
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Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their subordinates
agree.
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The biggest problem with leadership communication is the illusion that it has
occurred.
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1. Understand
2. Agree
3. Care
4. Empowered to take actionFatal Assumptions
4
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© Capacity 2000 CC
“Every year since 1950, the number of American
children gunned down has doubled.”
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The facts may not
be boring… but you might be.
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Neurologists agree that facts, emotions and symbols must be created as “images” in order for the
brain to order them, process them and produce
thought. Creating images is essential. And “images” include sights, sounds, smells and feelings.
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Examples of the Symbolic Channel
How big is an acre of land..
The size of a football field
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“Telling stories…is probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the
complexity. Telling stories precedes language, since it is, in fact, a condition for language, and it is based not just in the cerebral cortex but elsewhere
in the brain and in the right hemisphere as well as the left.” Antonio Damasio
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© Capacity 2000 CC
Harley executive, quoted in Results-based Leadership
“What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid
of him.”
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“When leaders fail to communicate in
facts, emotions, and symbols,
constituents will fill in the blanks”
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Not only what you sayAlso what you do – non verbal
communication
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Emotional Intelligence:
“The capacity to handle your own emotions
and your relationships with others.”
U.S. News & World Report
“The Secret Skill of
Leaders” 1/14/2002
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• Emotional high jacking:– Heart 10 beats per minute
above resting rate - can jump 30 beats per minute within single heart beat;
– Body pumping adrenaline and other disruptive hormones;
– Swamped by toxic/angry feelings;
– Thinking distorted, difficulty organizing thoughts and feeling overwhelmed.
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© Capacity 2000 CC
The distance between the heart
and the head is very short – but it is the longest journey in
the world!
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Individual and teamLeadership – leading people
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Organization leadership-building an enduring enterprise
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