robert del rosario - american public transportation ... · pdf filetransition to the transbay...
TRANSCRIPT
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Transition to the Transbay Temporary Terminal
Robert del Rosario
AC Transit, Director of Service Development
Oakland, California
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TRANSITION TO THE…
ALAMEDA-CONTRA
COSTA TRANSIT
DISTRICT
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BACKGROUND
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• Built in 1939
• San Francisco Terminal for the Key System across the Bay Bridge
• Served 26 million passengers annually
• Rails removed from the Bay Bridge in 1958
• Converted to a bus-only facility in 1959
• Closed in 2010 –11,000 daily riders
TRANSBAY
TERMINAL
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• Hub for local and regional bus and rail, including High-Speed Rail
• $4.5 billion project
• “Grand Central Station of the West”
• 5.4 acre footprint
• 100,000 daily passengers
• Phase 1 completion in 2017
TRANSBAY TRANSIT CENTER
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TRANSBAY
TRANSIT
CENTER
PROGRAM
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TRANSBAY TEMPORARY
TERMINAL ALTERNATIVES
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BEFORE…
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• 1 city block
• 25 bays to 17 bays
• Elevated to street level
• Indoor to outdoor
• Two-way loop circulation
• Minimize ped crossings
… AND AFTER
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BUT WHAT ABOUT THE RAMP?
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PHASE 1 OPERATIONS WITH RAMP
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IMPLEMENTATION PLAN
1. Simulation
2. Partner Coordination (City of SF, TJPA and Caltrans)
3. Staffing Plan
4. Training Program
5. Final Traffic Engineering Review (Signage)
6. Auxiliary Staging Space
7. Public Outreach and Communications
8. Dedicated Operations Control Center
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• Real-time, peak hour
• Full scale
• 40 buses
• Alameda Naval Air Station
• Helped determine staffing need
• Generated minor adjustments to the design
SIMULATION
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• Hired an additional 13 supervisors and assistant supervisors for a total of 20 dedicated staff
• Coordinated with the City on using the Parking Control Officers (PCOs) to manage surrounding traffic
• Hired a Transportation Manager to oversee day-to-day bus operations
• TJPA hired facilities security to assist with pedestrian management
• Volunteer and hired ambassador program
STAFFING
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• Trained the trainers,
supervisors, and non-ops
staff and received input
on operational
adjustments
• Developed instruction
videos
• Provided on-site training
field visits and dry-runs
prior to opening
• Trained all Transbay
operators and Extra-
board operators
• All operators are trained
to operate through the
Temp Terminal today
TRAINING
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• Focused marketing and
public information
campaign
• Wayfinding materials
from old terminal and to
other destinations
• Installed digital kiosk for
wayfinding and real-time
information
• Emphasized safety
• Strong media coverage
PUBLIC
OUTREACH
AND
MESSAGING
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• Pluses
• Zero ped, bike and
major vehicle collisions
• Ramped down in staff
to 8 total
Transportation
Supervisors
• Able to operate above
and beyond
expectations
• Minuses
• Shelters are too tall
• Queue management
due to growing peak
popularity
• Slower travel speeds
RESULTS
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• Live simulations pave the
way for project success
• Thorough hands-on
training assures sound
operations
• Hope for the best and
expect the worst –
manage expectations and
overcompensate
• Manage projects through
operations, not just
through construction
• Receive visible buy-in
from the top down
• Safety is always first!
CONCLUSIONS
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THANK YOU!