Esplendor

restraurant&beach club &bar

.risk analysis - crisis management

(research-response-recovery)

SİNEM CENGİZ

20090301021

•Esplendorrestraurant&beachclub&bar

-owner of operation is yağız atasoy

-in cesme/İZMİR

-beachside

-seasonal(may-september)

-since 2004

İNFORMATİON ABOUT ESPLENDOR RESTAURANT&BEACH CLUB&BAR

-between 10 and 19.30-beach service

-20.30-23.30 restaurant service with live music(piano-cello)

-24.00-4.00 bar service with special dj

Menu: pastas, pizzas, seafood

• desserts

• beverages(alcholic&nonalcholic)

•Rısk analysis

•Act of god: earthquake, flood ,fire

Rısk analysis

Technological:

-corruption of music system:

-instrumental corruption

Rısk analysis

Technological:

-dj equipment ( turntable, speaker ,etc.)

Rısk analysis• Financial problems:

-proprietary interest

(problem of supply, marketing)

(problem of payroll distribution

to personnel)

-many competitors

-economic crisis

Rısk analysis

•The safety of customers/security

problem:

• - drown

• - poisoning

• -abuse

- lack of crowd management

-Attack

Crisis team

- Manager of human resources

- Manager of financial departman

- Manager of public relations

The attack was occurred….

• armed assault

- No one was injured

Crisis period- unexpected

- Agreement (consensus)

- Determine the spokesperson

- Calm down

- Appropriate and effective internal communication

Crisis period

- Both danger and opportunity

- Accept the mistake

- New security staff

- Media updating – (give a very clear message and prevent gossip)

Public speech

- Establish a power communication

with media

- Reputation is important

Crisis period

•FASTER …..

THANK YOU FOR

LİSTENİNG