rise to the challenge and shine at the priest house hotel...
TRANSCRIPT
Emperor TimesRise to the Challenge and Shine at the Priest House Hotel ~ FREE ~
Are you ready to shine...?Ready for the team to huddle together...
Penguin Launch: Family Sunday Lunch
The Priest House enjoyed a Sunday
Lunch for our launch with our hotel
'family' on Sunday 8th February. We
were pleased with the turn out as we
had representation from all depart-
ments - THANK YOU! The sunflower de-
partmental growing competition was
launch and everyone let with a Rise &
Shine cupcake!
What's it all about?
Gwyn opened the lunch with a short
presentation about the 'Rise to the
challenge and shine' project. This is
part of a 3 year plan across Hand
Picked to drive a cultural change
around service and sales!
"Amazing day": Avalanche of fun
This is what some of the team
thought...
"We had a wonderful meal and it was
nice to engage with the team on a so-
cial level" said Lesley Gresswell, Head
Housekeeper. She went on to say "I am
excited to be able to work with my
team and make the Rise and Shine
project live within my department".
Also, Shelly Edwards, Financial Con-
troller was heard to say "we will put ev-
erything into this project to make it
work. I am really looking forward to
growing my sunflower and hopefully
winning for the accounts team!".
"Having recently joined the hotel team,
I am overwhelmed about how warmly I
have been welcomed; it makes me feel
sunny inside". Laura Harris has recently
joined the team in the Revenue Office
and attended the launch lunch as her
first social occasion with the team. "I
felt motivated and inspired to provide
the best service I can, and excited for
further training".
"It makes me feel sunny inside"
"Something that hit me was the mes-
sage about your attitude when arriving
to work and how this directly impacts
on the mood of the team. Arriving posi-
tively, makes the shit positive". Suzie
Needham, Senior Food and Beverage
Supervisor.
"As part of the hero's team, I am very
much looking forward to leading peo-
ple on their sales culture journey" Dan
Redfern, Reception Manager.
Shane Harris, Maintenance, "It was
good. I loved the animation and it
made me feel appreciated".
"I love penguins" said Tina Harris,
Housekeeping, "therefore I loved the
theme and I really enjoyed the launch
event".
Nathan, Casual Food and Beverage As-
sistant thought "it was a fantastic ex-
perience because it made me feel part
of a team all working towards the same
goal".
Gwyn, General Manager, delivering
the vision
Penguins check in at the Priest House Hotel
2 Emperor Times
Which department would you like to work in for a day?
Pick your top three options:
1. ______________________
2. ______________________
3. ______________________
What is it?
Throughout 2015, you will have the op-
portunity to swap departments for the
day. We will be asking for your choice
of top three preferred departments to
work in.
Housekeeping:
"You get great satisfaction when
cleaning a room to a high standard
where guests feel at home and in-
dulged with the added benefit of
not need a gym membership!"
Reception:
"You should come and spend time
with Reception to broaden your
product knowledge, as Reception
have to know the answer to various
different questions on a day to day
basis about the whole of the hotel,
not just one set department"
Food and Beverage:
"Food and Beverage is a core de-
partment to any hospitality busi-
ness. You will be able to show your
passion and be hands on with the
guests"
Maintenance:
"No job too big, no job too small,
Maintenance is on the ball".
Sales & Revenue:
"Working in sales and revenue will
give you a core understanding of
our business, the booking journey
of all of our customers and how we
manage all of our clients. You will
get to experience being part of a sol-
id, understanding and fun team.
You'll also get to learn lots about
who our clients are, and what they
like about The Priest House".
Accounts:
"Working in Accounts will give you a
solid understanding of our budgets,
what we are allowed to spend, and
percentage reductions against
sales. How you get paid, and also
the main responsibilities of the fi-
nance office within our business"
Be part of a happy team
Are you ready to shine...?
Get ready to 'Be our Guest'...coming soon...
Which department?
Be me...
3Emperor Times
... to a sketch...
Why Penguins?
At the Priest House, we have continued
to use the penguin as our mascot and
inspiration behind the theme for many
reasons.
Penguins stick together as a family as
we wish to team at the Priest House to
gel.
They are also highly adaptable. The
team will need to be adaptable to en-
sure that the guest's expectations are
exceeded and we are able to anticipate
their needs.
Penguins are also one of the most
beloved animals in the world and high-
ly socialable; the Priest House down to
a 'T'!
At a meeting of the Guiding Team, an
idea was born...
Communication to the team in a fun
and bright way...
This has been created by the staff en-
trance to be that ray of sunshine as the
team members enter the hotel. The
task was given to Shane Harris in Main-
tenance to create our special sunflower
spectacle. Drawn freehand from a sim-
ple sketch, the sunflower began to
grow and blossom into full bloom!
It has the bright yellow petals with cur-
rent information showing. Also in the
centre is a countdown to the next excit-
ing session to be run.
To one side is an information space
with the structure of the project per-
manently on show for reference.
From an idea...
... add some paint... ... to THE FINISHED ARTICLE!
he Sunlower Wall
4 Emperor Times
The Housekeeping team on National Apple Day! We will continue events like
this to enhance the guest experience and encourage interdepartmental
cooperation.
Mapping the Guest Experience
"Together we are going to build a picture of a guests journey"
How to shine
"The key to the story"
Be Sunny
"Exploring what it means to be sunny"
Be Ready
"Exploring what you need to help you prepare for your shit"
Be Confident
"Helping you develop more confidence"
Be Interested
"Viewing each interaction with a guest as a long term relationship rather than a single transaction"
Be Flexible
"Identifying the times we say no to guests and how to turn it into a yes"
Things to come...
The Sunflower notice board
Purple penguins
Training dates
Social activities
Daily challenges
Weekly mantra
Team members children sunflower cre-
ation competition
DON'T MISS OUT... are you ready to
shine...?
Are you ready to shine...?
Something to think about...
he Future...
"Our greatest weakness lies in giving up. he most certain way to succeed is to try just one more time" (homas Edison)