Rider University’sEmployee Assistance Program (EAP)

Provided byBusiness Health Services (BHS)

What is an Employee Assistance Program?

• Company-sponsored benefit

• Provided to employees and their household members

• Offering confidential short-term assistance for family, personal, or work-related concerns

What is the Value of Rider’s EAP?

Value to Rider’s Employees

• Healthy and focused employees

• Improved productivity and morale

• Reduced healthcare benefit costs, absenteeism, and disciplinary action

• Increased promotion of employee wellness

Value to Rider University

• Free, confidential, 24/7 telephonic and on-line access

• Free, confidential, face-to-face or telephonic assessments and short-term counseling by local counselors

• One contact to coordinate resources

• Follow up to ensure satisfaction

What Types of Issues Does an EAP Address?

• Relationships— Such as: spouse, children, supervisor, friends, co-workers

• Life Changes— Such as: marriage, divorce, births, deaths, promotions, retirement

• Life Challenges— Such as: stress, illness, financial/legal concerns, childcare, eldercare,

conflict, parenting

• Risks— Such as: depression, anxiety, suicidal thoughts, burnout, anger,

alcohol/drug abuse

Who is Rider’s EAP Provider?

• Business Health Services (BHS)

• A national employee assistance and workplace wellness provider specializing in:

— Employee Assistance— Employee Wellness— Workplace Trainings— Organizational Development

Who Pays for the EAP Services?

• Services within the scope of the EAP are paid by Rider University

• Payment for resources beyond the scope of the EAP may be covered by health insurance

• BHS will assist in locating cost-effective resources when additional or follow-up services are needed

What are Your Benefits Under the EAP?

• Up to 5 sessions per episode (including a full assessment and problem solving session)

• Unlimited, toll-free telephonic consultation

• Access to a panel of professionals nationwide

• 24/7, 365 days a year access to services

• Referral service and liaison with community resources including health insurance carriers

• Additional work/life resources

What Can You Expect When You Call?

• Connected with a Care Coordinator who will:

— Thoroughly assess your needs — Guide you through the process— Assure that all of your emergent needs are met— Facilitate communication with all parties involved— Connect you to the most appropriate local

resources— Regularly follow-up to ensure satisfaction

What Happens at an EAP Session?

• In-depth assessment by an EAP clinician

• A plan for problem resolution will be devised with the help of the clinician

• Short-term counseling provided by the clinician

• Problem-solving resources, outside referrals and follow-up services supplied by clinician

Can You be Assured of Confidentiality?

• Shared information is held in strict confidence

• EAP professionals are bound by state and federal laws prohibiting breeches in confidentiality

• Information will not be released without your written consent or as required by law

Note: Professionals are required by law to report if a person is a danger to themselves or others, instances of child or elder abuse, and any threats to national security.

What are the Additional Life/Work Resources?

• Legal• Financial• Childcare• Eldercare• Convenience resources and referrals• Wellness coaching• Online resource library• Organizational development• Corporate training programs

Legal Services

• Available in person and telephonically• Free initial consultation of up to 30 minutes• Discounted rate available for services beyond

consultation• Addresses issues such as: divorce; custody; child

support; criminal violations; wills; trust funds; estate planning

Note: EAP lawyers are unable to address work-related legal issues

Financial Services

• Available telephonically

• Free initial consultation of up to 60 minutes

• Discounted rate available for services beyond consultation

• Addresses issues such as: budgeting; debt consolidation; retirement planning; financial planning; stock option planning; auto and real estate purchasing

Childcare and Eldercare Services

• Assessment is conducted to understand your needs

• Up-to-date national, carefully screened resources and referrals provided by a BHS specialist

• Referral packets received within 12 business hours of your call which include:

— Minimum of 3 referrals— Publications, brochures, and specific tip sheets related

to the issue

Convenience Resources and Referrals

• Up-to-date national resources and referrals for a wide range of needs including:

Apartments, real estate, relocation Home/appliance repairGrocery, cleaning lawn services Pet servicesCollege / pre-college Scholarship / financial aidGifts / tickets / flowers Entertainment and diningMeetings / events / party planning Leisure / sports activities

• Referral packets received within 12 business hours of your call which include:

— Minimum of 3 referrals— Brochures and specific tip sheets related to the issue

Wellness Coaching

• Assigned a Wellness Coach who will:— Conduct an initial assessment— Answer general wellness questions— Provide preventative health coaching— Offer personalized health education and resources— Assist in developing a personalized plan— Assist you for up to one year for support, motivation and encouragement

• Coach can assist with a variety of issues including, but not limited to:

Acupuncture Diabetes NutritionArthritis Fitness & Exercise Natal CareAsthma Heart Health Smoking CessationCardiovascular Disease Massage Stress ManagementChiropractic Needs Menopause Weight ManagementChronic Pain Yoga

Online Resource Library

• Comprehensive website

• Variety of informational articles, online videos, resources and assessment tools

• Some of the topics you can view are:— Adoption— Buying a car— Debt and bankruptcy— Eating disorders— Grieving— Heart health— Investing— Pregnancy— Small business

Organizational DevelopmentCorporate Training Programs

Please contact Human Resources at ext. 7285

How Can You Contact BHS?

EAP Services: 1-800-765-3277

Wellness Coaching: 1-877-935-5262

www.bhsonline.com

Username: Rider

Available 24 hours a day, 7 days a week, 365 days a year