bhs eap supervisor orientation 2014 - demo

Download BHS EAP Supervisor Orientation 2014 - DEMO

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1. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Supervisor Orientation Employee Assistance Program CONFIDENTIAL & PROPRIETARY 2. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services A national Employee Assistance and Workplace Wellness Provider headquartered in Baltimore, MD. Business Health Services (BHS) specializes in offering workplace wellness solutions including: Employee Assistance Employee Wellness Workplace Trainings Organizational Development Critical Incident Stress Management Who is Business Health Services? 2 3. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Employee Assistance Programs are free company-sponsored benefits which provide employees and their household members with confidential assistance to help with family, personal, or work-related problems. Services include: Short-term Face-to-Face or Telephonic Counseling Services Supervisory/Management Consultation Informational Website Liaison with Health Insurance Carriers Community/Resource Referrals What is an EAP? 3 4. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services The EAP service is a benefit provided and paid for by your employer. All EAP services are provided to you and your household members at no cost. Payment for resources beyond the scope of the EAP may be covered by health insurance. BHS will assist you in locating cost-effective resources when additional or follow-up services are needed. Who Pays for EAP Services? 4 5. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services EAP offers fast, effective, & professional solutions. Everyone has personal or work-related problems that may occasionally become unmanageable. When this happens work performance may deteriorate. Many of these problems can be easily resolved with early intervention. Why Would I Use the EAP? 5 6. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services What Types of Issues Does an EAP address? Relationships Spouse/ Kids Boss/ Co-worker Customers Friends Life Changes Marriage/ Divorce Birth/ Death Promotion/ Retirement Role Changes Risks Depression/ Anxiety Suicidal Thoughts Burnout/ Anger Alcohol/ Drug Abuse Life Challenges Stress/ Conflict Financial/ Legal Parenting Responsibilities/ Illness 6 7. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Benefits for the Employer Increased customer satisfaction Promotion of employee wellness Reduced healthcare benefit costs, absenteeism/presenteeism and disciplinary actions Improved productivity and morale Benefits for the Employee Free, confidential, 24-7 telephonic access to professional counselors and wellness resources Free face-to-face or telephonic assessments and short-term counseling by local counselors One contact to assist in coordinating resources to meet the employees emergent needs Client follow-up to ensure satisfaction BHS Benefits 7 8. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services A full assessment with problem solving sessions to be received Per Problem Episode Referral Service and Liaison with Community Resources including Health Insurance Carriers Unlimited, Toll-free Telephonic Consultation Access to a panel of EAP Professionals nationwide 24/7, 365 day a year access to EAP Services EAP Benefits for Your Company 8 9. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services You will connect with a Care Coordinator who will conduct a thorough assessment of your needs. The Care Coordinator will serve as your guide through the EAP process. Benefits of working with a Care Coordinator include: o Assurance that all of your emergent needs are satisfied. o Assistance connecting to the most appropriate local resources. o Assistance facilitating communication with all parties involved in the case. o Regular follow-up to ensure satisfaction What Happens When I Call? 9 10. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services What Happens at an EAP Session? Client and clinician devise a plan for problem resolution. Clinician provides short-term counseling. Clinician supplies problem-solving resources, outside referrals, and follow- up services 10 11. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services YESShared information is held in the strictest confidence. BHS follows all State and Federal regulations for counseling. We do not release information without your written consent or requirement by law. Will the EAP Counselor Really Keep My Problems Private? 11 12. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Online Resource Library: 12 13. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services This comprehensive site offers a variety of articles, resources, online videos, and assessment tools related to general and mental health, legal and financial issues, and work and family balance. Here is a sample of some of the topics you can view on the site: Enhanced Website Services Grieving Heart Health Investing Pregnancy Small Business Adoption Buying a Car Debt and Bankruptcy Eating Disorders 13 14. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services SUPERVISORY RESOURCES How can I best utilize the EAP in my role as a supervisor? 14 15. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services How can you enhance the morale of your workplace? How can your past experiences positively affect your current role? What made your working relationship with your previous supervisors beneficial? What do YOU value in a supervisor? Characteristics of a Good Supervisor 15 16. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Observe and document work performance. Leverage all tools and resources available to perform at a high level, e.g., unlimited telephonic management consultation provided by your EAP. Provide leadership skills and make sound decisions. The Role of the Supervisor 16 17. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Cost of Personnel Problems Measurable Administrative Losses Absenteeism Overtime Pay Tardiness Sick Leave Abuse Disability Payments Accidents Hidden Losses Diverted Supervisory Time Friction Among Employees Damage to Equipment Poor Decisions Personnel Turnover Premature Death 17 18. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Self Referral Informal Supervisory Referral Formal Supervisory Referral Mandatory Supervisory Referral Types of Referrals 18 19. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Any employee may contact BHS to seek information, schedule an appointment, or discuss a personal problem. A self-referred employee seeking assistance can do so with complete privacy. Self Referral 19 20. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services This referral should be used when a Supervisor notices a change in an employees performance and/or mood and encourages the employee to consult the EAP for help. A supervisor can informally refer an employee to the EAP by: Promoting the EAP services as a resource. Informing the employee services are free and confidential. Strongly encourage the employee to contact BHS. Remind the employee that a professional can assist them with whatever problem is affecting his or her performance. Informal Supervisory Referral 20 21. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services This referral should be used for an employee whose once acceptable performance is deteriorating and you may have already tried making an informal referral. Examples of appropriate reasons for a formal referral would include: Absenteeism/tardiness/extended breaks Decline in work performance Behaviors that disrupt the workplace Used as a resource for the employee to seek assistance and improve their work performance before disciplinary action is necessary. Formal Supervisory Referral 21 22. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services This referral should be used when an employee violates a major company policy. Supervisors should follow company procedures to react appropriately. Examples of appropriate mandatory referrals include: Violence in the workplace/threatening behaviors Violation of substance abuse policy Inappropriate use of office equipment Harassment Only used when there is a serious policy violation or risk of termination if the employee does not comply or improve behaviors. Mandatory Supervisory Referral 22 23. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services All referrals to the EAP are a resource for resolving work-related and personal problems. Compliance is the responsibility of the employee or they may be subject to normal disciplinary action. If a release of information is signed, BHS will serve as the liaison between the employee and the company offering information about compliance and treatment recommendations. Additional Points 23 24. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services 5 Steps to Making a Formal or Mandatory Referral 1 2 3 4 5 24 25. Solutions for a Healthier WorkplaceSM PROPRIETARY AND CONFIDENTIAL 2014 Business Health Services Internal Ba