bhs eap supervisor orientation 2014 - demo

Solutions for a Healthier WorkplaceSM

PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services

Supervisor Orientation

Employee Assistance Program

CONFIDENTIAL & PROPRIETARY



A national Employee Assistance and Workplace Wellness Provider headquartered in Baltimore, MD. Business Health Services (BHS) specializes in offering workplace wellness solutions including:

» Employee Assistance» Employee Wellness» Workplace Trainings» Organizational Development» Critical Incident Stress Management

Who is Business Health Services?

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Employee Assistance Programs are free company-sponsored benefits which provide employees and their household members with confidential assistance to help with family, personal, or work-related problems.

Services include:

Short-term Face-to-Face or Telephonic Counseling Services

Supervisory/Management Consultation

Informational Website

Liaison with Health Insurance Carriers

Community/Resource Referrals

What is an EAP?

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The EAP service is a benefit provided and paid for by your employer.

All EAP services are provided to you and your household members at no cost.

Payment for resources beyond the scope of the EAP may be covered by health insurance.

BHS will assist you in locating cost-effective resources when additional or follow-up services are needed.

Who Pays for EAP Services?

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EAP offers fast,

effective, &

professional solutions.

Everyone has personal or work-related problems that may occasionally become unmanageable. When this happens work performance may deteriorate. Many of these problems can be easily resolved with early intervention.

Why Would I Use the EAP?

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What Types of Issues Does an EAP address?

RelationshipsSpouse/ Kids

Boss/ Co-workerCustomers

Friends

Life ChangesMarriage/ Divorce

Birth/ DeathPromotion/ Retirement

Role Changes

RisksDepression/ AnxietySuicidal ThoughtsBurnout/ Anger

Alcohol/ Drug Abuse

Life ChallengesStress/ ConflictFinancial/ Legal

ParentingResponsibilities/ Illness

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Benefits for the Employer

Increased customer satisfactionPromotion of employee wellnessReduced healthcare benefit costs, absenteeism/presenteeism and disciplinary actionsImproved productivity and morale

Benefits for the Employee

Free, confidential, 24-7 telephonic access to professional counselors and wellness resourcesFree face-to-face or telephonic assessments and short-term counseling by local counselorsOne contact to assist in coordinating resources to meet the employees emergent needsClient follow-up to ensure satisfaction

BHS Benefits

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A full assessment with problem solving sessions to be received Per Problem EpisodeReferral Service and Liaison with Community Resources including Health Insurance CarriersUnlimited, Toll-free Telephonic ConsultationAccess to a panel of EAP Professionals nationwide24/7, 365 day a year access to EAP Services

EAP Benefits for Your Company

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You will connect with a Care Coordinator who will conduct a thorough assessment of your needs. The Care Coordinator will serve as your guide through the EAP process.Benefits of working with a Care Coordinator include:o Assurance that all of your emergent needs are satisfied.o Assistance connecting to the most appropriate local

resources.o Assistance facilitating communication with all parties

involved in the case.o Regular follow-up to ensure satisfaction

What Happens When I Call?

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What Happens at an EAP Session?

Client and clinician devise a plan for

problem resolution.

Clinician provides short-term counseling.

Clinician supplies problem-solving

resources, outside referrals, and follow-

up services

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YESShared information is held in the strictest confidence.

BHS follows all State and Federal regulations for counseling.

We do not release information without your written consent or requirement by law.

Will the EAP Counselor Really Keep My Problems Private?

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Online Resource Library:

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This comprehensive site offers a variety of articles, resources, online videos, and assessment tools related to general and mental health, legal and financial issues, and work and family balance.

Here is a sample of some of the topics you can view on the site:

Enhanced Website Services

GrievingHeart HealthInvestingPregnancySmall Business

AdoptionBuying a CarDebt and BankruptcyEating Disorders

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SUPERVISORY RESOURCESHow can I best utilize the EAP in my role as a supervisor?

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How can you enhance the morale of your workplace?

How can your past experiences positively affect your current role?

What made your working relationship with your previous supervisors beneficial?

What do YOU value in a supervisor?

Characteristics of a Good Supervisor

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Observe and document work performance.

Leverage all tools and resources available to perform at a high level, e.g., unlimited telephonic management consultation provided by your EAP.

Provide leadership skills and make sound decisions.

The Role of the Supervisor

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Cost of Personnel Problems

Measurable Administrative Losses

AbsenteeismOvertime PayTardinessSick Leave AbuseDisability PaymentsAccidents

Hidden Losses

Diverted Supervisory TimeFriction Among EmployeesDamage to EquipmentPoor DecisionsPersonnel TurnoverPremature Death

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Self Referral

Informal Supervisory Referral

Formal Supervisory Referral

Mandatory Supervisory Referral

Types of Referrals

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• Any employee may contact BHS to seek information, schedule an appointment, or discuss a personal problem.

• A self-referred employee seeking assistance can do so with complete privacy.

Self Referral

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• This referral should be used when a Supervisor notices a change in an employee’s performance and/or mood and encourages the employee to consult the EAP for help.

• A supervisor can informally refer an employee to the EAP by:

Promoting the EAP services as a resource.

Informing the employee services are free and confidential.

Strongly encourage the employee to contact BHS.

Remind the employee that a professional can assist them with whatever problem is affecting his or her performance.

Informal Supervisory Referral

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• This referral should be used for an employee whose once acceptable performance is deteriorating and you may have already tried making an informal referral. Examples of appropriate reasons for a formal referral would include:

Absenteeism/tardiness/extended breaks

Decline in work performance

Behaviors that disrupt the workplace

• Used as a resource for the employee to seek assistance and improve their work performance before disciplinary action is necessary.

Formal Supervisory Referral

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• This referral should be used when an employee violates a major company policy. Supervisors should follow company procedures to react appropriately. Examples of appropriate mandatory referrals include:

Violence in the workplace/threatening behaviors

Violation of substance abuse policy

Inappropriate use of office equipment

Harassment

• Only used when there is a serious policy violation or risk of termination if the employee does not comply or improve behaviors.

Mandatory Supervisory Referral

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All referrals to the EAP are a resource for resolving work-related and personal problems.

Compliance is the responsibility of the employee or they may be subject to normal disciplinary action.

If a release of information is signed, BHS will serve as the liaison between the employee and the company offering information about compliance and treatment recommendations.

Additional Points

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Observatio

n

Documentatio

n

Preparation

Referral

Follow-up

5 Steps to Making a Formal or Mandatory Referral

1 2 3 4 5

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Internal Barriers

Uncertain about what to say.

Feeling responsible for an employee’s poor performance.

Worried about harming the employee’s career.

Concerned that confronting the employee will make the problem worse.

Exterior Barriers

Enabling behaviors by staff.

Lack of support from upper management.

Inappropriate behaviors of the troubled employee.

Barriers to Formal Referrals

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Confidentiality

Disclosure with Consent

The consent will document what information, to whom, and the purpose of disclosure.

Disclosure will only be released to the contact listed on the consent form.

Standard information released includes compliance reporting and treatment recommendations.

Disclosure without Consent

Probable or imminent risk of suicide.

Probable or imminent risk of homicide or grave bodily harm to another person.

Possible abuse or neglect of a child or vulnerable adult.

Probable threat to national security.

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Password-protected online resource library and interactive website: www.bhsonline.com.

Tip sheets for a healthier workplace and total wellbeing.

Unlimited supervisor referrals and telephonic consultation.

Resources

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http://www.bhsonline.com/



PLEASE REFER TO YOUR EAP PREMIER NEWSLETTER FOR COMPANY SPECIFIC LOGIN & CONTACT INFORMATION.

Available 24 hours a day, 7 days a week

Join us on facebook for current trends and topical news on total wellbeing.

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