revision 07, october 16,...

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QD 4.6-40Revision 07, October 16, 2014

Quality Requirementsfor Suppliers

QD 4.6-40Rev. 07 Quality Requirements for Suppliers

Bombardier Confidential Information Revised Date: October 16, 2014 © [2014], Bombardier – All Rights Reserved.

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TABLE OF CONTENTS

Part 1 – INTRODUCTION Bombardier Confidential Information ii i

i

vvi

111111

Approval Page v Administrative Office v Scope, Document Control, Communications i Index of Revisions i

Part 2 - REQUIREMENTS 1.0 SUPPLIER APPROVAL STATUS MAINTENANCE 1 1.1 Supplier Limitation and Inactivation 1 1.2 Surveillance 2 1.3 Probation 2 1.4 Change to Supplier’s Organization 2

2.0 SUPPLIER CLASSIFICATION 3 2.1 Supplier Class A - SUBCONTRACTORS 3 2.2 Supplier Class B – EQUIPMENT SUPPLIERS. 3 2.3 Supplier Class C - MANUFACTURER 3 2.4 Supplier Class D – DISTRIBUTOR 4 2.5 Supplier Class E – MAINTENANCE ORGANIZATION 4 2.6 Supplier Class F – STRUCTURAL SUPPLIER 4 2.7 Supplier Class G – INDIRECT PRODUCT 4 2.8 Supplier Class H – COMMERCIAL OFF THE SHELF 5 2.9 Supplier Class J – LOGISTIC PROVIDER 5

3.0 REFERENCE, TERMS AND DEFINITIONS 6 3.1 Reference 6 3.2 Terms and Definitions 6

4.0 QUALITY MANAGEMENT SYSTEM 7 4.1 Documentation Records Requirements 7

5.0 MANAGEMENT RESPONSIBILITY 8 6.0 RESOURCE MANAGEMENT 8 7.0 PRODUCT REALIZATION 8 7.1 Configuration Management 8 7.2 Control of Work Transfer 8 7.3 New Product Development 9 7.4 Purchasing 9 7.4.1 Sources of Supply 9 7.4.2 Source Inspection 9

7.5 PRODUCTION AND SERVICE PROVISION 0 7.5.1 First Article Inspection report (FAIR) 0 7.5.2 Production Part Approval Process 0 7.5.3 Identification and Traceability 1 7.5.3.1 Authorized Signatories 1 7.5.3.2 Inspection Stamps 1



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Part 2 - REQUIREMENTS (Cont'd)

8.0 MEASUREMENT, ANALYSIS, IMPROVEMENT 2 1

1111111

111

1111111122222

8.1 Inspection 2 8.1.1 Re-delegation of Inspection Authority 2 8.2.1 Double Inspection Requirement 2 8.2.2 Document required with shipment 2 8.2.3 Certificate of Conformance (C of C) 4 8.2.4 Authorized Release Certificate 5 8.2.4.1 New Products and Parts 5 8.2.4.2 Inspected, Tested, Overhauled, Repaired, Rebuilt, Altered or Modified Products and Parts, including Rotables 5 8.2.4.3 Aftermarket Support 5 8.2.5 Packing Slip 6 8.2.6 Direct Ship Authorization (DSA) and Direct Delivery Authorization (DDA) ...8.2.6.1 Additional Requirements for Spares delivery 7 8.2.7 Strip Report 7 8.2.8 Drop shipment 7

8.3 CONTROL OF NONCONFORMING PRODUCT 8 8.3.1 Disclosure Letter 8 8.3.2 MRB Authority 9 8.3.3 Items Returned to the Supplier for Repair or Rework 9 8.3.4 Non-Conformances 9

APPENDIX A1 – Source of Supply Bombardier Program 1 APPENDIX A2 - Source of Supply Airbus Program 2 APPENDIX A3 – Source of Supply Rolls Royce Program 3 APPENDIX B - Forms 4 APPENDIX C – Additional Requirements 5



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Bombardier Confidential Information

This document contains confidential financial, commercial, scientific and/or technical information and/or trade secrets that are proprietary to bombardier inc. And/or its affiliates (“bombardier”), and may also contain confidential information or trade secrets that are proprietary to third parties. The use or disclosure of the confidential information or trade secrets contained herein will cause irreparable harm to bombardier and/or third parties and is strictly prohibited without the express prior written consent of a duly authorized representative of bombardier. All authorized reproductions of this document or any of the information contained herein shall include a reproduction of this confidential information notice and the confidentiality and copyright marking on each page. © 2014 b– All Rights Reserved.



Approval Page

This document is approved in accordance with the Bombardier Quality Management System.

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Approved by: Signature on file Date: 03-11-2014 Mario Langlois (dd/mm/yy) Director Quality and Safety Office TCCA Manufacturer Approval number 12-58 Mexican DGAC Production Certificate number IA-02/07 Approved by: Signature on file Date: 03-11-2014 Catherine McKeever (dd/mm/yy) Director of Quality Shorts Brother PLC – Director of Quality EASA Production Certificate number UK 21G.2067 Approved by: Signature on file Date: 30-10-2014 Charles Montgomery (dd/mm/yy) Director of Quality FAA Production Certificate number PC329CE

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Administrative Office

All correspondence related to this manual shall be addressed to: Director, Quality and Safety Office Department number 744, Plant 5 Bombardier 400 Côte-Vertu Road West, Dorval, Quebec, Canada H4S 1Y9

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1-514-855-5000

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1-514-855-8002 [email protected]

@

www.bombardier.com NOTE: Correspondence, once received will be re-assigned to the impacted discipline at Bombardier. Any change to this manual as a result of this correspondence will be reflected in subsequent revisions.

mailto:[email protected]?subject=Quality-Documentation-Question%20related%20to%20QD%204.6-

http://www.bombardier.com/



Scope, Document Control, Communications

This document is applicable to all suppliers of aircraft products and/or parts. It sets AS 9100 Quality Management System – Aerospace – Requirements for all suppliers except as provided otherwise in this document. The quality system, product and parts requirements specified herein are intended to be complementary to all contract requirements, and other requirements which may require compliance by the supplier, including any legal, regulatory or administrative requirements.

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Suppliers are encouraged to use electronic media available on Bombardier.com such as, but not limited to, the Supplier portal, the Supplier Network Collaboration (SNC), Net-Inspect, E-source where applicable.

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The Supplier will be informed of any revisions of this document by means of a notice either in writing or via electronic media. Before bidding on, manufacturing, or delivering products and/or parts, it is essential that the Supplier fully understands the requirements of this document and any associated technical documents. It is the Supplier’s responsibility to understand and comply with all clauses, terms and conditions specified within a Contract and with all other applicable requirements. The supplier must grant full access to Bombardier and the National Airworthiness Authorities (FAA, TCCA, EASA, CAA) to inspect products and parts at such times and places necessary to determine contract and regulatory compliance. The supplier shall flow this requirement to sub tier suppliers. This document makes or gives no representation, warranties or guarantees whatsoever. In particular, it is in no way represented, warranted or guaranteed that the Supplier, by complying with all the requirements herein contained, complies with all the requirements.

DCR 3463 DCR2014-131


Bombardier Confidential Information Revised Date: October 16, 2014© [2014], Bombardier – All Rights Reserved.

Index of Revisions

Revision Date Comments 1 09/29/98 Initial Release

Note Replaces the following documents for all new or re-negotiated Contracts and Purchase orders SB/QC/01 issue 9 (Short Brothers PLC)

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PQ 410-3 revision D (Bombardier Inc. Canadair) QAP-06-01 December 96 (Bombardier Inc. de Havilland) QAS-001 issue 8 QAS-002 issue 7 QAS-004 issue 3 QAS-011 issue 3 QAS-019 issue 2 QAS-020 issue 6 QAS-021 issue 2 PD-1000 Jan.98 (Learjet Inc.)

2 01/15/99 General revision 3 05/21/99 General revision 4 11/21/00 General revision 5 10/13/04 General revision 6 10/25/10 General revision – Reformat to align

with AS9100 numbering 7 10/16/14 New revision includes changes

identified in amendment 1, not published, and the following Document Change Request; DCR3463, DCR3417, DCR3473, DCR3401, DCR3461, DCR3565, DCR3627, DCR3702, DCR2014-117 and DCR2014-131.

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1.0 SUPPLIER APPROVAL STATUS MAINTENANCE All suppliers entering into contract for aircraft products and/or parts must first be approved by Bombardier. All suppliers and sub-tier suppliers of Critical Processes, Special Processes and Raw Material shall also be approved by Bombardier. Approved suppliers and sub-tier suppliers shall establish, document and maintain a Quality Management System that meets the requirements of this document and is appropriate for the aircraft products and/or parts supplied. Additional requirements may apply, and exceptions may be considered when required on a case by case basis at the discretion of Bombardier.

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Following initial supplier approval, Bombardier at any time and at its sole discretion may re-evaluate and reassess the status of a supplier or sub-tier supplier

1.1 Supplier Limitation and Inactivation

At any time, Bombardier may, at its sole discretion, revoke the approval granted to a supplier or BA approved sub-tier supplier or place a supplier or a BA approved sub-tier supplier under surveillance or probation. In making such a decision, any criteria deemed relevant may be considered, including: Quality and delivery performance. Unsatisfactory response, late response, or failure to respond to Corrective

Action Requests (CAR) or Requests for Supplier Action (RSA). Suspected unapproved parts activities. No business activity for an extended period, direct or indirect for sub-tier

suppliers. Change in supplier’s manufacturing or processing capability. Change in supplier’s manufacturing location. Unsatisfactory audit results. Safety concerns or issues Management decision

This re-evaluation may result in a required improvement program, supplier being placed under surveillance or under probation, or supplier revocation of the Approved Supplier List (ASL). Improvement programs and any other actions deemed necessary will be at the supplier’s expense(s) and will be maintained until such time that confidence is regained in the supplier Quality Management System, product or article conformance, and process control, as determined by the Quality department.



1.2 Surveillance

Being placed under surveillance results in the following consequences for a supplier or BA approved sub-tier supplier: Production and deliveries on existing Contracts may continue, but no new

Contract or bid solicitations can be placed to the supplier or sub-tier supplier. The supplier or sub-tier supplier must implement a corrective action or an

improvement plan approved by Bombardier and submit a follow-up status report as defined and agreed with Bombardier.

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Bombardier audit / Reassessment frequency may be increased as required.

1.3 Probation

Being placed on probation results in the following consequences for a supplier or BA approved Sub-tier supplier; Production and deliveries on existing Contracts may continue, but no new

Contracts or bid solicitations can be placed to the supplier or sub-tier supplier. Bombardier may at its sole discretion assign a Bombardier employee or a

third party on the behalf of Bombardier to manage and oversee the supplier's action plan, at the supplier's site, until such time that Bombardier regains confidence in the supplier Quality Management System, product conformance and process control.

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Source inspection shall be required for the duration of the probation. The supplier or sub-tier supplier must implement a corrective action plan

approved by Bombardier and submit a follow-up status report as defined and agreed with Bombardier. Bombardier audit / reassessment frequency may be increased as

required.

1.4 Change to Supplier’s Organization

Supplier shall notify the Contract Authority of any changes in its organization affecting manufacturing site location, manufacturing processes, Quality Management System certification (such as but not limited to Nadcap, AS, Regulatory Authorities, etc.), facility permits and registration status, approved sub-tier suppliers and subcontractors, or any other changes affecting the supplier scope of approval. Written notification of changes shall be sent to the Contract Authority prior to implementation. Supplier will describe the nature of the change, including justification, scheduled date and point of incorporation and impact on manufacturing, Quality, and logistics concerns. The list of required information and timeline are defined in section 7.2 Control of Work Transfer. For any Learjet programs: Moving the manufacturing site location outside the United States will require an FAA undue burden decision (FAA Order 8100.11 – Undue Burden Determinations). The Quality organization must approve foreign suppliers prior to use, unless prior approval has been granted by the FAA and so documented. Submit information to [email protected].

DCR 2014-131



2.0 SUPPLIER CLASSIFICATION Basic Quality system requirements are described by supplier class in this section. Additional requirements are listed in a matrix in Section 4.0 QUALITY MANAGEMENT SYSTEM.

2.1 Supplier Class A - SUBCONTRACTORS

Definition: Supplier who fabricates processes or tests products and/or parts using Bombardier or Bombardier’s customer engineering specifications and/or drawings. Subcontractors are also known as machine and specialty shops, process shops and laboratories.

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Quality System Requirements: Supplier’s Quality Management System shall be AS9100 certified, via a Certification/Registration Body (CRB) accredited for AS 9100. Nadcap accreditation for the following special processes (via the Performance Review Institute (PRI)): AC 7101 Material Testing Laboratory AC 7102 Heat Treating AC 7108 Chemical Processing AC 7109 Coating AC 7110 Welding AC 7114 Non-Destructive Testing

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AC 7116 Nonconventional Machining AC 7117 Shot Peening AC 7118 Composites

2.2 Supplier Class B – EQUIPMENT SUPPLIERS.

Definition: A supplier, who designs, fabricates, assembles or tests products and/or parts using its own engineering specifications and drawings, and is required to comply with Bombardier Procurement Control Drawings or technical documents as defined in applicable Bombardier Manuals. This classification also includes those suppliers who supply airborne software and avionics. Quality System Requirements: Supplier’s Quality Management System shall be AS9100 certified, via a Certification/Registration Body (CRB) accredited for AS 9100.

2.3 Supplier Class C - MANUFACTURER

Definition: A supplier who produces Catalog Items, Raw Materials, Hardware, Process Materials (chemicals and/or consumables) which meet industry standards and specifications including castings and/or forgings. Quality System Requirements: Supplier’s Quality Management System shall be AS9100 certified, via a Certification/Registration Body (CRB) accredited for AS 9100. ISO 9001 certification may substitute for AS9100 certification requirements when standards utilized by the Manufacturer are not intended for aerospace.



2.4 Supplier Class D – DISTRIBUTOR

Definition: A distributor is a supplier who resells, as is, new materials or products and/or parts.

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Quality System Requirements: Supplier’s Quality Management System shall be AS9120 certified, via a Certification/Registration Body (CRB) accredited for AS 9120.

2.5 Supplier Class E – MAINTENANCE ORGANIZATION

Definition: A supplier who repairs, maintains, or completes products and/or parts in accordance with Original Equipment Manufacturer (OEM), Bombardier, customer or military documents, and under specific approval granted by the applicable Regulatory Agencies and the OEM. Quality System Requirements: A maintenance/repair station organization approved by the local Regulatory Authorities.

2.6 Supplier Class F – STRUCTURAL SUPPLIER

Definition: A supplier who designs, fabricates, assembles or tests structural components or assemblies using Bombardier engineering specifications/standards and/or drawings. Quality System Requirements: Supplier’s Quality Management System shall be AS9100 certified, via a Certification/Registration Body (CRB) accredited for AS 9100. Nadcap accreditation for the following special processes, if utilized (via the Performance Review Institute (PRI)): AC 7101 Material Testing Laboratory AC 7102 Heat Treating AC 7108 Chemical Processing AC 7109 Coating AC 7110 Welding AC 7114 Non-Destructive Testing AC 7116 Nonconventional Machining AC 7117 Shot Peening AC 7118 Composites

2.7 Supplier Class G – INDIRECT PRODUCT

Definition: A supplier providing products, parts and/or services intended for aerospace business but not to be installed on a Bombardier aircraft. This classification also includes suppliers providing Ground Support Equipment.

Quality System Requirements ISO 9001 certified via an accredited Certification/Registration Body.



2.8 Supplier Class H – COMMERCIAL OFF THE SHELF

Definition: A supplier, who sells, as is, new commercial goods, not intended for aerospace business, to be installed on a Bombardier aircraft. Quality System Requirements: No Specific requirements other than the requirements defined by Engineering. Approval based on administrative evaluation.

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2.9 Supplier Class J – LOGISTIC PROVIDER

Ref Amendment 1 And

DCR3417

Definition: A logistics provider is a supplier that performs a contracted function on behalf of Bombardier controlling the flow of resources (people, products, services, processes, etc.) between the point of origin and the point of destination in order to meet the requirements stipulated in the Contract. The scope of work may involve the integration of information, transportation, inventory management, warehousing (material storage), material handling, packaging, hazardous materials processing and kitting. Quality System Requirements: As per contract. The Logistic Provider suppliers shall maintain traceability (C of C, material certifications, etc.) of all products and/or parts from the Manufacturer supplier to the point of use.

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3.0 REFERENCE, TERMS AND DEFINITIONS

3.1 Reference

FAA 14 CFR Part 21 Subpart G Production Certificates, and Subpart K Parts Manufacturer Approval,

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TCCA CAR 561 Manufacture of Aeronautical Products, EASA Part 21 Subpart G Production Organisation Approval, AS9100 – Quality Management Systems – Requirements for Aviation,

Space and Defense organizations AS9102 – Aerospace First Article Inspection Requirement AS9103 - Variation Management of Key Characteristics AS9120 – Quality Management Systems – Requirements for Aviation,

Space and Defense Distributors ISO 9001 – Quality Management Systems – Requirements Nadcap – industry-managed approach to conformity assessment.

3.2 Terms and Definitions

For list of Acronyms and Glossary of Terms related to this document follow the hyperlink; www.bombardier.com (Go to www.bombardier.com >Aerospace > Suppliers > Current Suppliers > Quality (User id; bombardier, Password aviation) >Documentation Section)





4.0 QUALITY MANAGEMENT SYSTEM Basic Quality system requirements are described by supplier class section. Additional requirements by supplier class are listed in the matrix below:

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Class Class Class Class Class Class Section A B C D E F Class

G Class

H Class

J

4.1 Documentation Requirements X X X X X X X X

7.1 Configuration Management x X

7.2 Control of Work Transfer X X X X X

7.3 New Product Development AS REQUIRED BY PROGRAM

7.4.1 Sources of Supply X X X X X X

7.4.2 Source Inspection X X X X X

7.5.1 First Article Inspection Report X X X

7.5.2 Production part Approval process (PPAP) X X X X

7.5.3 Identification and Traceability X X X X X X

7.5.3.1 Authorized Signatories X X X X X X

7.5.3.2 Inspection Stamps X X X X X X

8.1 Inspection X X X X X X

8.1.1 Re-delegation of Inspection Authority

X X X

8.2.1 Double Inspection Requirement X X X X X X

8.2.2 Documents Required with Shipment

X X X X X X X

8.2.6 Direct Ship Authorization (DSA) APPLICABLE UPON REQUEST

8.2.8 Drop shipment APPLICABLE UPON REQUEST

8,3,1 Disclosure Letter X X X X X X

8.3.2 MRB Authority X X

8.3.3 Items Returned to the Supplier for Repair, or Rework

X X X X X

4.1 Documentation Records Requirements

The supplier shall maintain Quality records including, but not limited to Quality and Engineering records/data. The records shall be retained for a period of not less than (10) years from completion of purchase order unless otherwise specified in the Contract. The supplier must impose this requirement on their sub tiers. Records for the Airbus program shall be maintained per AP2003 requirements,(e.g. Life Of Program + 6 years). Quality and Engineering records/data shall be made available upon request. The records shall be maintained in the English language or an accurate translation made from original records created in the supplier’s native language.



5.0 MANAGEMENT RESPONSIBILITY AS9100 standard requirements apply to all approved suppliers as applicable to the activities being performed.

6.0 RESOURCE MANAGEMENT AS9100 standard requirements apply to all approved suppliers as applicable to the activities being performed.

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7.0 PRODUCT REALIZATION

7.1 Configuration Management

Configuration Management practices are documented in the Engineering Manual. All suppliers are required to comply with the technical and administrative direction and surveillance to: Identification and documentation of configuration of product or article, and

established configuration change implementation. Control of engineering change processes. Historical records of change processing and implementation. Verifying processes of compliance with specifications and other related

documents For Engineering Configuration Management Requirements refer to the Configuration Management practices available on the Engineering section of the Bombardier.com – Suppliers section; (Go to www.bombardier.com >Aerospace >Suppliers >Current Suppliers >Engineering >Login. (User account required as per instructions on that page)

Document number Document Title

BM6010.03.03.09 Configuration Management Requirement for Vendor Approval BM4041.04.00.05 Bombardier CATIA Data Exchange BM6010.03.03.17 Notification of Change BM10002.08 series Suppliers Data Exchange

7.2 Control of Work Transfer

Suppliers shall advise Bombardier 6 months in advance before any transfer of operations (e.g. from one organization facility to another, from the organization to a supplier) and allow sufficient time for Bombardier review and approval. The supplier will present a detailed transfer plan to the Contract Authority addressing as a minimum: Description of the new location, with general layout and pictures or floor

plan; A list of parts involved in the transfer; Timeline and plan for each step in the transfer including; Production stop date at the original site; Equipment movement; New location set-up; Re-calibration, re-qualification of equipment and tooling;

DCR2014-131




Work force training and certification; Last Article Inspection (old location) plan; First Article Inspection Report (F.A.I.R.) plan (in new location); Risk assessment and mitigation plan.

This activity will be at the supplier’s cost and sufficient necessary stock will be produced to cover the transition period and to avoid any potential impact to Bombardier.

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The Supplier approval status will be re-evaluated and additional measures may be requested if the change creates an undue burden to Bombardier. NOTE: For Learjet Program. Transfer of work to a facility located outside the United States will require an FAA Undue Burden decision (FAA Order 8100.11 – Undue Burden Determinations). It is imperative that Learjet Quality organization be notified as early as possible, and before product is delivered from the non-U.S. location.

7.3 New Product Development

Bombardier may impose various additional Quality requirements during design and development projects or programs. These requirements will be developed as specific project or program requirements and published as: Quality Requirements Documents Program directives Certification plans Conformity plans, or other as required These Quality requirements, once published, will be communicated to the supplier by the Contract Authority and will be provided in writing or via electronic means.

7.4 Purchasing

7.4.1 Sources of Supply

For Suppliers working to Bombardier or Bombardier’s customer drawings and/or specification to determine which sub-tier sources of supply are acceptable to use in support of the Contract, the supplier shall follow these steps: Use appropriate appendix APPENDIX A 1, A 2, A 3 - Sources of Supply for Bombardier / Airbus / Rolls Royce Programs at the end of this document. In the first column, find the type of article/service to be procured from the sub-tier. The second column contains acceptable sources of supply.

7.4.2 Source Inspection

Bombardier retains the right to perform Source Inspection at the supplier’s facility or at its sub-tier supplier’s facility. Bombardier may assign a Quality representative at the supplier’s and sub-tier supplier’s facility at anytime during the life of the Contract. To invoke or revoke mandatory Source Inspection of an

DCR2014-131

DCR2014-131



approved and qualified supplier, the form Source Inspection and Surveillance Status document invoke/revoke (Appendix B) will be forwarded to the supplier for acknowledgement. When Source Inspection is required, the supplier and sub-tier supplier shall make available to the Quality representative such area, facilities, equipment, inspection records, or other assistance requested in the course of verifying product or article conformance to requirements. When source inspection is required, the supplier shall inform the respective Supplier Compliance representative 10 working days in advance (by e-mail at [email protected]) when a product or article is ready to ship.

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A decision to proceed with the Source Inspection or to issue a special authorization to ship will be made by Quality within 2 working days upon receipt of notice from the supplier that a product or article is ready to ship. If on-site inspection is deemed necessary, arrangements will be made with the supplier. It is the supplier’s responsibility to correctly plan its production schedule, to avoid impact to the production schedule. The acceptance of a product or article does not indicate final acceptance nor does it relieve suppliers of their responsibility for quality.

7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 First Article Inspection report (FAIR)

The supplier will prepare a formal FAIR for detail part, sub-assembly, and assembly in accordance with the latest issue and revision of the AS9102 process and report requirement standard. Kits also require a FAIR. A Kit FAIR consists of: Actual configuration (kit number). A list of all detail parts and /or sub-assembly part numbers. A FAIR, in accordance with AS9102, for each detail part and/or sub-

assembly part number and the required quantity. All hardware part numbers including the lot number and the required

quantity. FAIRs shall be submitted using the electronic on-line FAIR system "Net-Inspect ". To obtain access to the tool and training, contact Net-Inspect at: http://www.net-inspect.com. Net inspect is the only approved vehicle to submit FAIR unless otherwise authorized in writing by the Contract Authority. Note: For the Airbus program: The FAIR shall include (in the comments box 13, Form 2) the actual weight and the last issue of the part, which can be located in the Part List of the drawing.

7.5.2 Production Part Approval Process

When requested, Suppliers shall comply with the requirements of QD 4.6-74 Production Part Approval Process (PPAP).

DCR3627

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http://www.net-inspect.com/



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7.5.3 Identification and Traceability

Each product or article shall be individually identified in accordance with the drawings, specifications, contractual requirements, and all applicable requirements. The product or article identification consists of a technical definition as indicated on the purchase order and the following table:

Additions, Exceptions and Specifics by Supplier Classification Applicability

If exists: Shelf life expiry date along with the required storage conditions A, B, C, D

Serial number, Lot number or traceability number A, B, C, D, E, F

If an NCR is associated with MRB acceptance, its number shall be on a tag. B, E

If an NCR is associated with MRB acceptance, its number shall be on the part.

A, F

Supplier identification A, B, F

Nomenclature number is not required for raw materials and process materials.

C, D

All roll formed sections shall be stenciled with appropriate part number and lot number along the entire length of part.

C, D

Hazardous Material information is required on paint and chemical containers or other hazardous materials. (MSDS or equivalent).

C, D

For kits, container shall be identified with “kit number” and with a traceability number.

A, B, C, D, F

7.5.3.1 Authorized Signatories

Documented procedures shall identify authorized signatories for verification, certification and release of products or parts. Where applicable, this procedure must also provide for security controls for electronic signatures (i.e. passwords, etc.). An electronically signed authorized release certificate and certificate of conformance shall state ‘This document is electronically signed’ or similarly worded statement.

7.5.3.2 Inspection Stamps

If inspection stamps are utilized, the supplier shall maintain a procedure for effective control and administration of such stamps. In the context of this document, inspection stamps means all stamps authorized within the supplier’s quality system, including electronic acceptance media. The procedure shall provide that stamps lost or withdrawn from use shall be quarantined for a defined period of time.



8.0 MEASUREMENT, ANALYSIS, IMPROVEMENT

8.1 Inspection

The supplier is responsible for inspecting to verify conformance to requirements when delivering products or parts. Bombardier reserves the right to inspect products or part at any time and place to verify conformance.

Major Inspection: inspection of characteristics that cannot be verified except by destructive test of each article or extensive disassembly. Bombardier recognizes critical processes, defined by engineering specifications (BAPS, LES, MPS, PPS, Pspecs), as processes requiring Major Inspection Delegation.

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8.1.1 Re-delegation of Inspection Authority

Sub-tier delegation is not authorized for Major Inspections without obtaining prior approval from Bombardier Quality organization, unless the sub-tier supplier is approved for such processes on the program specific of the ASL. The supplier is solely responsible for conformance to requirements, including all activities of its sub-tier suppliers.

8.2.1 Double Inspection Requirement

If supplier does not meet the requirements of articles 8.1 supplier shall implement additional inspection(s) in order to contain the defect at its facility. Bombardier reserves the right to impose these requirements based on defect type, frequency, and impact to Bombardier operations; these actions deemed necessary will be maintained until such time that confidence is regained in the supplier Quality Management System, product or article conformance, and process control, as determined by the Quality department.

8.2.2 Document required with shipment

Any pertinent documents related to a Purchase Order, including other contractual requirements (supplier purchase order to sub-tier, sub-tier C of C and test report, inspection report, etc.) shall be kept on file and made available upon request as per 4.1. The supplier shall provide (2) copies of the shipping documentation, (1) inside and (1) outside the packaging of each shipment.

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A, B, C, D, E, F i. Supplier’s C of C (8.2.5) is not required for new or repaired parts when an Authorized Release Certificate (8.2.4) is supplied.

ii. Packing Slip A, B, C, D, E, F iii. New or repeated First Article Inspection Report when

required per section 7.5.1 A, B, F

iv. Authorization to Ship, form when required (see Note 2.) A, B, C, D, E, v. A logbook is required for engine, APU or battery. (see Note

1) B 1, E 1

vi. Test report from manufacturer or from an approved independent testing laboratory for raw material and hardware is required as applicable in related manufacturing and/or procuring specification.

C, D,

vii Copy of any applicable NCR with disposition (8.3.4), (see Note 3)

A, B, C, F

viii. Material Safety Data Sheet (MSDS) or required foreign equivalent not older than 36 months.

C, D

ix. Strip report when required per 8.2.7 B, E x. New commercial goods proof of purchase H

Note 1: Any inspected, tested, repaired, rebuilt, altered or modified engine, APU, or battery shall be returned with the original logbook with (including) but not limited to the following:

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Entry of all work carried out; Changes to Life-Limited parts; Changes to serialized parts; Record of Service Bulletins compliance and/or incorporation Record of Airworthiness Directives incorporated; Entry for Contract specific requirements; Entry for Applicable Regulatory requirements; Entry for return to service

Note 2: The supplier shall use the Authorization to Ship form (Appendix B) when shipping product/article:

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With Waived Source Inspection With an open NCR With Outstanding work.

The supplier shall complete the Authorization to Ship Request acknowledgement portion and return it to Bombardier with the documents of the applicable product. Supplier shall carry out instructions as stipulated on returned form from Bombardier. This form is not applicable for supplier under Qualification. Note 3: Suppliers using the Supplier portal for the Non-conformances do not need to provide hardcopy of the RNCs.

DCR3461

DCR3401



8.2.3 Certificate of Conformance (C of C)

The supplier shall provide a C of C stating the products and/or parts conform to applicable drawings and/or specifications as required by the Contractual (purchase order) requirements. The C of C must include the drawing number, the drawing revision level and, where applicable, additional required configuration identification, i.e. Part number, Dash Number, and MOD status to which the delivered product and/or part was manufactured.

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Authorized Quality personnel shall sign the C of C (Quality stamp and initials are also acceptable). Electronic signature is acceptable providing the supplier has documented procedures.(See 7.5.3.1) All elements, which are listed below, are mandatory elements to be mentioned on the C of C:

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a) Supplier's name; b) Supplier’s address (address shown in the applicable source approval

authority document); c) Purchase Order number and revision; d) Bombardier engineering or supplier’s part number as per P.O.

requirements; e) Quantity delivered by traceability number (must be exactly as identified

on the part); f) Technical definition as indicated on the purchase order; g) Statement specifying, where applicable, that the products and/or parts

meet the flammability requirements of CFR 25.853(a), CFR 25.853(c) or CFR 25.856. ( if applicable)

Elements required if exists and/or required in purchase order: h) Purchase Order item number; i) Shelf-life expiry date; j) NCR number raised by supplier; k) Serial number;


i. Unit of measure B,C,D

ii. Manufacturers’ name and address D

iii. For kits, the C of C must list all part numbers, their respective quantity and part serial numbers where required.

All

iv. Manufacturer’s lot or batch number is not required for catalog items.

C, D

The C of C must be prepared and drafted so it is easily understood.

DCR3473

DCR3473 DCR3565



8.2.4 Authorized Release Certificate

When an Authorized Release Certificate is provided, a Certificate of Conformance is not required per section 8.2.2 sub Para. i). The issuance of an Authorized Release Certificate enables the end users to determine the product’s and part’s airworthiness approval.

8.2.4.1 New Products and Parts

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When a Supplier is a Production Approval Holder (PAH) or equivalent approval holder in compliance with current local Civil Aviation Authority (CAA) regulations, the Supplier will provide an Authorized Release Certificate. The PAH is responsible to ensure each product and part conforms to its approved design and is in a condition for safe operation.

8.2.4.2 Inspected, Tested, Overhauled, Repaired, Rebuilt, Altered or Modified Products and Parts, including Rotables

The Supplier will provide an original Authorized Release Certificate at all times. Logbooks will be provided per section 8.2.2 Note 1. A strip report will be provided for APU, batteries and all other used products and parts, excluding standard parts, raw material and commercial parts per section 8.2.7.

8.2.4.3 Aftermarket Support

A Supplier’s Repair and Maintenance entity shall hold a regulatory approval and certificate, and where required, CAA approval of individual parts, in compliance with current local CAA regulations for the type and complexity of the work performed. The Supplier shall provide a copy of its regulatory approval certificates and approval limitation records or equivalent documents, to Bombardier. In addition, the Supplier shall be the holder of, and obtain as necessary, an equivalent regulatory approval issued by a foreign CAA, also known as ‘dual release’, in current and emerging major markets as they evolve for support of aircraft in the country of registry. Local and foreign CAA approvals are requisites in support of Bombardier worldwide Customer repairs and maintenance.

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8.2.5 Packing Slip

The supplier shall provide 2 copies of the packing slip, 1 inside and 1 outside the packaging of each shipment. All items, which are listed below, are considered mandatory items. When a portion of the items are absent from the Packing Slip, this will not be considered a non-conformance as long as those items are recorded on additional documentation supplied with the shipment. a) “Ship from” address (Supplier's name and address) b) “Ship to” address

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c) Purchase order number d) Part number shown on the Purchase order e) Shipment quantity f) Bombardier Unit of measure g) All serial numbers or quantity delivered (Bombardier unit of measure)

by traceability number And, if it exists and/or is required by the purchase order:

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h) Purchase order line item number i) Number of boxes for the Purchase order line item j) Supplier Top Drawing Number k) Weight l) Waybill number m) Carrier n) Advance shipping notice

8.2.6 Direct Ship Authorization (DSA) and Direct Delivery Authorization (DDA)

When the need arises, Bombardier will supply DSA or limited DDA authorization to the Supplier. The supplier will maintain records. The supplier will provide proof of certification with the product and part. Under the authority of DSA, this means a Certificate of Conformance (C of C) plus a copy of the DSA letter. Under the authority of DDA, this means an EASA Authorized Release Certificate (ARC). In both cases, the DSA or DDA authority must be indicated on the certificates. DSA is a written authorization granted, where Bombardier is the design approval holder and the production approval holder, authorizing a Supplier to act on behalf of Bombardier and ship products and parts directly to a Customer. A DSA delegates inspection of the part to the Supplier, lists the conditions the supplier must meet, and provides Bombardier Statement of Conformity declaration. DDA is a written authorization granted in accordance with European Aviation Safety Agency (EASA) regulations, where Bombardier is the design approval holder and is the production approval holder, authorizing a European Supplier, holder of a Production Organizations Approval (POA), to ship products and parts directly to a Customer. The POA Supplier will ensure each product and part conforms to its approved design and is in a condition for safe operation.

DCR3473



8.2.6.1 Additional Requirements for Spares delivery

Amendment 1 When requested by Bombardier or when acting on a Direct Delivery Authorization (DDA), the supplier holding appropriate regulatory approval must provide an Authorized Release Certificate in accordance with domestic or foreign regulation requirements. In the case where the supplier does not hold the appropriate regulatory approval, the supplier must provide, attached with the Certificate of Conformity (C of C), a copy of the drawing and the Conditions of Supply (COS) applicable to the respective parts.

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8.2.7 Strip Report

Inspected, Tested, Overhauled, Repaired, No Fault Found, Adjusted, or Reworked products and parts will be returned to Bombardier with a strip report, including the following items, and compliant with current local Civil Aviation Authority (CAA) regulations, when required. a) A summary of work performed, including minor adjustment; b) A summary of the repairs; c) A list of replaced parts; d) Alteration performed; e) Tests performed; f) Approved documentation used (including maintenance manuals,

service bulletins, approved drawings, etc.). Rework means a product or part still under the control of Bombardier manufacturing. Maintenance and Repair rules do not apply. Failure Analysis Report – Further to strip reports and upon request either by Purchase Order or Request for Supplier Action (RSA), a FAR is to be provided to the applicable Bombardier representative 30 days after receipt of the returned product(s). The FAR shall address the following: a) Description of failure / event; b) Summary of analysis / activities to determine Root Cause; c) Corrective action taken / to be taken to eliminate risk of recurrences; d) Containment plan for product(s) or article(s) that remain at risk of failure; e) Summary of analysis determining potential risk with similar product

lines; f) List of in service actions if applicable.

8.2.8 Drop shipment

When a change to the shipping destination shown on the Contract (Purchase Order) is required, the sender and the recipient shall use a Drop Shipment Advice and Receipt Acknowledgement form (Appendix B).

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8.3 CONTROL OF NONCONFORMING PRODUCT

8.3.1 Disclosure Letter

The Bombardier direct supplier must promptly notify Bombardier, in writing, when a product or article has been released from the supplier and subsequently found not to conform to the applicable design data. Supplier is responsible to declare any non-conformity as a result of quality escapes from their respective sub-tier suppliers that have an impact on product delivered to Bombardier.

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Suppliers are required to develop an inhouse system in support of Bombardier’s product integrity system for the Safety Management System (SMS) regulatory requirements.

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The company letterhead is to be used and a management representative must sign the notification. The supplier shall submit the notification to [email protected] and also to the respective Contract Authority. The e-mail header/subject shall mention Disclosure Letter. The notification must include as a minimum: a) A clear description of the non-conformity; b) Affected aircraft programs, part number(s) along with the traceability

number (serial number, lot number, batch number, heat lot, manufacturing date, test reports, etc.);

c) Delivered quantity, reference PO number and origin of PO, shipping date and shipping address for each suspect serial number, lot number, manufacturing date, etc.

d) Short-term corrective action (containment plan), including replacement parts availability (schedules) and recovery plan.

e) Inspection procedure, test data sheets along with acceptance criteria, as required;

f) Requirements for components/parts delivered to operators/client/repair stations, etc.;

g) Potential impact on aircraft safety, if known; h) Statistical safety risk analysis (applicable to Line Replaceable Unit

(LRUs), major components and structures that are proprietary vendor design parts/components).

i) Root cause analysis (provide supporting data analysis); j) Corrective action implementation (effectivity serial number, lot number,

data code, etc.); k) Long-term corrective action and preventive action shall include details

and schedules (provide evidence). l) Vendor Service Bulletin (where applicable) m) Reworked or repaired parts under disclosure letter and returned to

Bombardier facilities sent directly to Operators shall have unique alphanumerical identifier (agreed upon with Suppliers and Bombardier). Marking shall be permanent and resistant to fuel and hydraulic fluid.

Upon closure of the non-conformity, the supplier is to provide a closing statement with the status of the non-conformance parts, as well as status, if required, of the long-term corrective action.

mailto::[email protected]



8.3.2 MRB Authority

No supplier is authorized to disposition major non-conformances. All major non-conformances shall be submitted to Bombardier using the non-conformance tool in the Supplier Portal. Class B suppliers, by virtue of their ASL approval, are granted MRB authority for minor non-conformances. All other suppliers are authorized to repair minor non-conformances only when MRB authority is granted by Bombardier for a specific program. (Supplier shall contact the Contract Authority for the requirements for obtaining MRB authority). All suppliers with minor MRB authority (including Class B suppliers) shall document the dispositions in accordance with supplier’s procedures.

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Suppliers without MRB authority may not disposition non-conformances and shall submit all NCRs with a proposed disposition using the non-conformance tool in the Supplier Portal. Suppliers are encouraged to propose a disposition when submitting an NCR. Supplier re-delegation of MRB authority to sub-tier suppliers is not authorized without obtaining prior approval from the Contract Authority.

8.3.3 Items Returned to the Supplier for Repair or Rework

Items returned for repair or rework (refer to section 8.2.7) shall be returned to new condition and all applicable requirements including a strip report as required Items determined to be NFFs (No Fault Found) where supplier is not able to validate rejection require written authorization through the Contract Authority prior to returning the part.

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Multiple NFFs (three or more) or DOAs (Dead On Arrival) (two or more) on the same unit will be grounds for permanent non- acceptance. The supplier is expected to initiate a continuous improvement project when experiencing multiple NFFs or DOAs on the same part number or family of parts.

8.3.4 Non-Conformances

Suppliers shall register to the Supplier Portal and to assign quality personnel to use the non-conformance management functionality. Training on how to use the tool for submitting non-conformances is provided through the Supplier Portal help. Supplier will create their NCR via the Supplier Portal (or concerning spares purchase orders via paper form submitted to the respective MLA). Once completed by the supplier, the NCR will be submitted into the electronic non-conformance management system (NCMS). From there, NCR disposition will be returned to the supplier via the Supplier Portal. At any time in the NCR process the supplier may be requested to do the following: provide more information on an NCR, propose a disposition on an NCR, modify a disposition that the supplier had previously proposed on an NCR, approve or reject a disposition on an NCR or carry on an NCR disposition (this activity is referred to in the Supplier Portal as "Buyoff").

Amendment 1



DCR3461

DCR2014-117

When a supplier is using the Supplier Portal, Authorization to ship form (Appendix B) for Open NCR or Incomplete product or article must be submitted electronically through the Supplier Portal. Supplier shall carry out instructions as stipulated on returned form from Bombardier, if applicable. Shipping is not authorized until the NCR disposition has been received or is granted by Bombardier via completed Authorization to Ship form (Appendix B). NOTE: NCRs may result in a Request for Supplier Action (RSA) on corrective actions. These requests for a supplier using the supplier portal will be transmitted using the Supplier Portal . Training on how to use the tool for submitting corrective actions answers is provided through the Supplier Portal help.

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For suppliers not yet using the Supplier Portal: The electronic NCR form (Appendix B) shall be transmitted via email to the Contract Authority. The NCR disposition will be emailed back to the supplier. The completed NCR must be included as part of the delivery documentation (refer to section 8.2.2 Document Required with Shipment) For corrective actions, paper RSA form will be used as described in the forms section of this document. For more information on the RSA form refer to Appendix B.

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APPENDIX A1 – SOURCE OF SUPPLY BOMBARDIER PROGRAM In the first column, find the type of Article or Service to be procured from the sub-tier. The second column contains acceptable sources of supply.

Article / Processes

Approved Sources Of Suppliers Applicability

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Controlled Specifications

A, F Controlled specifications processes shall be purchased only from suppliers listed in the Bombardier Approved Supplier Listing on the Internet at Approved Suppliers and approved for the required specification.

List of all controlled

specifications are available at; www.bombardier.

com

Other Specifications

A, F Non-controlled specifications do not require specific approval. Supplier Sourcing may select any sub-tier supplier

Hardware and Catalog Items

Hardware and catalog items shall be purchased only from manufacturers listed in the Bombardier Approved Supplier Listing on the Internet at Approved Suppliers.

Supplier’s distributors, if any, do not require approval, provided the distributor purchased from an approved manufacturer.

When QPL qualification is required, hardware and catalogue items shall only be purchased from a QPL manufacturer.

When specified by the QPL, an authorized distributor shall be used.

A, C, D, E, F

Raw Materials A, C, D, E, F Raw materials shall be purchased only from manufacturers listed in the Bombardier Approved Supplier Listing on the Internet and must comply with the requirements of the BAEMM-001.

Raw material manufacturers are subject to further control under BAEMM-001 or other engineering documentation.

Supplier’s distributors, if any, do not require approval, provided the distributor purchased from an approved manufacturer.

Source Control Drawing or

‘B’ Standards

Source Control Drawing or ‘B’ Standard parts shall be purchased only from suppliers listed in the Engineering data and approved ASL.

A, B, F

Specification Control Drawing

Spec. Control Drawing parts shall be purchased only from equipment suppliers listed in the Bombardier Approved Supplier Listing on the Internet at Approved Suppliers.

A, B, F

(Go to www.bombardier.com >Aerospace > Supplier > Current Suppliers > Quality User id; bombardier, >Password aviation>Documentation Section)

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http://www.bombardier.com/files/en/supporting_docs/Suppliers_Listing_By_Name.pdf






APPENDIX A2 - SOURCE OF SUPPLY AIRBUS PROGRAM Note: This Appendix is applicable to Production Certificate 12-58 and UK21G.2067 In the first column, find the type of Article or Service to be procured from the sub-tier. The second column contains acceptable sources of supply.

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Approved Sources Of Suppliers Applicability Article / Processes

Controlled Airbus specifications shall be purchased only from suppliers listed in the Bombardier Approved Supplier Listing on the Internet at Approved Suppliers and approved for the required Airbus specification.

A, F Controlled Airbus

Specifications

Other Airbus Specifications

Non-controlled Airbus specifications do not require specific Airbus or Bombardier approval. Supplier Sourcing may select any sub-tier supplier.

A, F

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Hardware All hardware shall be purchased only from manufacturers listed in AQPL and approved for the required Airbus specification.

Supplier’s distributors, if any, must purchase from Airbus approved manufacturers listed in PFIS and be approved by Airbus.

A, D, F

Raw Materials

Raw materials shall be purchased only from manufacturers listed in AQPL and approved for the required Airbus specification.

Supplier’s distributors, if any, must purchase from Airbus approved manufacturers listed in PFIS and be approved by Airbus.

A, D, F

Classified Parts

The process sheet for forging, casting & extrusions which generate parts of class 1 or 2F must be supplied to the Engineering design office (M & P) through Supply Chain for review. M & P will evaluate whether or not to freeze the process prior to its approval in the process of qualifying every part.

The forging, casting & extrusion must meet the requirements of the test sheet defined by the Engineering design office (M & P).

A

(Go to www.bombardier.com >Aerospace > Supplier > Current Suppliers > Quality User id; bombardier, >Password aviation>Documentation Section)





APPENDIX A3 – SOURCE OF SUPPLY ROLLS ROYCE PROGRAM Note: This Appendix is only applicable to Production Certificate UK21G.2067 In the first column, find the type of Article or Service to be procured from the sub-tier. The second column contains acceptable sources of supply.

Article / Processes

Approved Sources Of Suppliers Applicability

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Rolls-Royce Controlled

Specifications

Controlled Rolls-Royce specifications shall be purchased only from suppliers listed in the SASI register and approved for required Rolls Royce specifications per SABRe requirements.

A, F

Other Rolls-Royce

Specifications

A, F Non-controlled Rolls-Royce specifications do not require specific Rolls-Royce or Bombardier approval.

Supplier Sourcing may select any sub-tier supplier providing they meet all SABRe requirements.

Hardware Hardware shall be purchased only from manufacturers listed in the Bombardier Approved Supplier Listing on the internet at Approved Suppliers.

Supplier’s distributors, if any, do not require Rolls-Royce or Bombardier approval.

When QPL qualification is required, hardware shall only be purchased from a QPL manufacturer.

When specified by the PQL, an authorized distributor shall be used.

A, D, F

Raw Materials Raw materials shall be purchased only from manufacturers listed in the MLC101 and MLC104 and approved for the required Rolls-Royce specification.

Supplier’s distributor, if any, do not require Rolls-Royce or Bombardier approval providing they purchased from a Bombardier approved manufacturer.

A, D, F




APPENDIX B - FORMS List of Forms referred in this document

BAQAF 4-6.20 Authorization to Ship Request (see Note 1)

BAQAF 4-6.22 Drop Shipment Advise and Receipt Acknowledgement

BAQAF 4-6.24

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Source Inspection and Surveillance Status Document Invoke/Revoke

BAQAF 4-6.21 Request for Supplier Action

F-8960-1 Electronic Non-Conformance Report (NCR) Form

BT0213 Request for Deviation to Material & Process Specifications

BT0271 Notification of Change

Note1: A supplier who ships products to BA with a waived FAI, an Open NCR or Outstanding Work will no longer use this form if the supplier has access to BA’s electronic NCR system and/ or Net-Inspect system.

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How to obtain forms The above listed forms and other pertinent forms can be accessed through the following internet site www.bombardier.com (Go to www.bombardier.com >Aerospace > Supplier > Current Suppliers > Quality User id; bombardier, >Password aviation>Documentation Section)

DCR2014-117




Bombardier Confidential Information Revised Date: October 16, 2014© [2014], Bombardier – All Rights Reserved.

APPENDIX C – ADDITIONAL REQUIREMENTS The documents listed below are Bombardier Quality Documents. These documents (at the latest revision) shall be used as guidance for determining additional requirement and criteria whenever applicable as defined in the respective QD scope of document.

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Number Title Applicability

QD 4.6-44 Cosmetic Quality Standard for Regional/Commercial Aircraft Interiors

B, C, F

QD 4.6-48 Commercial Aircraft Passenger Seats Inspection Procedure and Acceptance Criteria

B, C, F

QD 4.6-50 Fuselage Skin Quality (FSQ) Visual Acceptance Standards

A, C, F

QD 4.6-60 Requirements for Development Programs - Major Suppliers

F

QD 4.6-61 As Built Configuration List (ABCL) Database User Guide

F

QD 4.6-62 Requirements for logistic provider J

QD 4.6-64 Quality requirements for Supplier of Business Aircraft interior component (Global Express, Global 5000, Challenger 300, Challenger 604, Learjet)

B, C, F

QD 4.6-65 Visual Requirements for Decorative Plating B, C, F

QD 4.6-66 Delivery documentation requirements applicable to aircraft interior components B, C, F

QD 4.6-67 Skin Quality Acceptance Standards for Aluminium Lithium

A, C, F

QD 4.6-69 Bombardier Business Aircrafts Quality Visual & Dimensional Acceptance Requirements For Leather Hide Material

B, C, F

QD 4.6-70 Quality Visual requirements for Log and Veneer Sheet Assembly

B, C, F

QD 4.6-71 Bombardier Inspection Procedure for Business Aircraft Interior Components

B, C, F

QD 4.6-72

Bombardier Business Aircraft Quality Visual & Functional Acceptance Requirements For Passenger Cabin Seats, Kibitzer Seats, Divans, Jump Seats, Flight Attendant Seats, Pilot & Co-Pilot Seats

B, C, F

QD 4.6-74 Production Part Approval Process (PPAP) A, B, C, F

QD 4.6-75 Authorized Category 8 Inspectors, Supplier Personnel Approval & Responsibilities A, B, C, D, E