R E TA I L E R L E V E L 2A P P R E N T I C E S H I P

O V E R V I E W

R E TA I L E R L E V E L 2 A P P R E N T I C E O V E R V I E W

The Retailer Level 2 apprenticeship provides a great training opportunity for team members working within the retail sector.

On completion of this Standard, learners will demonstrate a range of excellent customer, product knowledge and industry relevant knowledge.

Assisting customersMerchandising

Stock managementProcessing payments

Key responsibilities may include:

Improved confidence and communication skills

Better understanding of the importance external

factors that may affect your organisation

Become knowledgeable with how to approach personal development

Better understanding of the culture across

the organisation and industry

Benefits of the apprenticeship:

Work in a variety of shops and other retail establishments i.e. small boutiques, large high street chains, supermarkets and well-known department stores.

Core specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments i.e. in telephone, online and mail order retail.

Suitable for those who:

P R O G R A M M E D E L I V E R Y

Programme Length

12 months (on average) 3 month End-point Assessment

Delivery MethodProgramme delivered via 1-1 face to face visits in the workplace

Blended Learning:

Face to face: Learner’s are visited in the workplace every 4-6 weeks

Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife

Remote Visits: Carried out between the learner and their Regional Trainer

Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife

P R O G R A M M E M O D U L E S

The delivery model is broken down over 11 topics:

The Customer

The Sales Process and Marketing

Working as a Team

The Stock Control and Merchandising Process

Your Environmental Responsibility

Financial Operations

Working with Technology

Legislation and Governance in your Organisation

Communication Skills

Personal Development

Your Business Brand and Reputation

I N T E R A C T I V E L E A R N I N G O N M U LT I P L E D E V I C E S

Interactive Activities

Video

Interactive Worksheets

Audio

R E TA I L E R L E V E L 2 A P P R E N T I C E S H I P

E N D - P O I N TA S S E S S M E N T

E P A C R I T E R I A

READINESS FOR EPA EPA CRITERIA HOW IT IS DELIVERED KEY INFORMATION

CARE CERTIFICATE Must also be achieved as part of the Adult Care Worker level 2 Standard

FUNCTIONAL SKILLS English and Maths Functional Skills must be achieved at Level 1 and the test taken for Level 2. (No requirement for ICT).

GATEWAY DISCUSSION Training provider, learner and employer have a face to face gateway conversation to all verify they are in agreement that the learner is ready for EPA to begin.

EPA READINESS FORM Completed and sent to Innovate to allow for planning meeting to take place.

PLANNING MEETING scheduled with Innovate’s End Point Assessor, learner and employer.

Planning Meeting.

PLANNING MEETING – Held with employer, learner and End Point Assessor to build relationship, answer any questions and discuss the requirements and plans for the EPA activities and to schedule future meetings.

The maximum length of the assessment is 3 months and the results are distinction, merit or fail.

Should the learner fail one assessment activity this should be retaken as soon as the learner is ready and practicable for the business - the re-sit is normally expected to take place after all the required assessments have been taken.

Should they fail 2 or more activities a period of retraining is required. A maximum of 2 retakes per assessment activity is allowed.

When re-taking an assessment the maximum grade available is a distinction. The ESFA will provide the certificate and Innovate will provide individual certificates for each section achieved of the EPA. Assessments must be taken in order.

Situational Judgement Test

ON DEMAND TEST – On screen test with scenario based questions delivered through Innovate’s bespoke IT system. 30 minute exam and 10 minutes of reading. Completed at workplace or in appropriate assessment centre. Is pass/fail.

Acceptable achievement (Pass) 40 correct answers

Good achievement (Merit) 50 or more correct answers

Outstanding achievement (Distinction) 55 or more correct answers

Learners achieving between 25 and 39 correct answers may retake the assessment on one further occasion within three months. Candidates achieving fewer than 25 correct answers will not be allowed to retake the assignment until they have completed a professional review of performance and acted on its findings.

Professional Discussion.

PROFESSIONAL DISCUSSION – 45 minutes maximum duration which can be undertaken remotely or face to face. The discussion will draw questions and amplifications from prior learning and experience including, where applicable, the learners self-assessment and supporting evidence including testimony from users of services and a standardised set of questions.50% weighting towards overall grade.

The discussion will draw questions and amplifications from prior learning and experience including, where applicable, the candidate’s self-assessment and supporting evidence including testimony from users of services.

Acceptable achievement - Pass

Good achievement - Merit

Outstanding achievement - Distinction

Must be completed in this order

ON-PROGRAMME LEARNING

PLANNING MEETING

ON-DEMAND TEST

PRACTICAL OBSERVATION

PROFESSIONAL DISCUSSION

GRADING AND DETERMINATION

ESFA CERTIFICATION

GATEWAY

Minimum12 months

on-programmelearning

Planningmeeting with

the apprentice,training provider,

employer andEnd-pointAssessor

Practicalobservation

2 hourwork-basedobservation

GradingFail/pass/

distinction

Requirementfor Gateway

Level 1 Literacyand Numeracy

On-demand test 30 minute

multiple choice test

Professionaldiscussion

1 hourdiscussion

E P A J O U R N E Y