OVERVIEWThis Apprenticeship is for Assistant Managers and Kitchen Managers who have operational/project responsibility for managing a team. They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships.

TRAINING BENEFITSOn completion of this 15 month standard apprentices will demonstrate a range of leadership and management skills that will allow them to drive, develop and successfully lead a team. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with employer mentors and Lifetime regional trainers. Learning activities and coaching sessions are aligned to support the learner to learn, practice and prepare for End Point Assessment.

ASSESSMENT PRACTICERegular evaluation sessions with managers and trainers will include performance observations, Q&A sessions and a series of professional discussions. Recommended completion of a recognised Management diploma at level 3. To prepare for a final assessment apprentices will be asked to complete a number of activities in between visits.

END POINT ASSESSMENTApprentices access End Point Assessment following a gateway discussion with their line manager and Regional Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Team Leader Supervisor Level 3 End Point Assessment will include the following types of assessment:

Knowledge test using scenarios and questions

Structured competency based interview

Assessment of portfolio of evidence

Professional discussion relating to CPD activity

Management Development Programme (England)Level 3: Team Leader / Supervisor

INTERESTED?Get in touch: 0845 123 8510 or greeneking@lifetimetraining.co.uk

WHAT’S COVERED? PERSONAL DEVELOPMENT: Learn how to reflect on own

performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

LEADING AND MANAGING PEOPLE: Learn how to communicate an organisation strategy, team purpose and adapt style to suit the audience. Support the development of a team, coaching, role modelling values & behaviour, manage change, set operational objectives and monitor progress.

COMMUNICATION: Learn about effective communication (verbal, non-verbal, written, digital), chairing meetings, presenting using a range of media, using effective negotiation and influencing skills, managing conflict, identifying and sharing good practice.

DECISION MAKING: Learn about the use of effective problem solving techniques to make decisions based on available information and be able to escalate issues when required.

OPERATIONAL MANAGEMENT: Learn how to communicate organisational strategy and deliver against operational plans, translate goals into deliverable actions and monitor outcomes. Adapting to change, identifying challenges and solutions, organising, prioritising and allocating work, effective use of resources, collating and analysing data.

PROJECT MANAGEMENT: Learn how to organise and manage resources and risk, monitor progress to deliver against a project plan using relevant project management tools, and take corrective action to ensure successful delivery.

FINANCE: Learn about the importance of managing the overall financial performance, achieving targets, analysing reports, producing financial plans and reports and how to identify and implement opportunities to increase profit and reduce waste.

MANAGEMENT DEVELOPMENT PROGRAMME Level 3 (ENGLAND)

Greene King Induction

Manager present at sign up

Identification of mentor to support

apprentice

Brand training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Induction

and Personal Development

Brand training

Review and evidence of standards

Employer endorsement

through Employer Portal

Brand training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Leading our

People

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Webinar: Presentation Skills

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Developing

Effective Teams

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Recruitment Selection &

On-Boarding

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Guest-Centric Leader

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Communication, Influencing and

Engaging

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Workshop: Business Acumen

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Webinar: Project Planning

Ongoing job skills training

Review and evidence of standards

Employer endorsement

through Employer Portal

Senior Line Manager to be available for

mock assessment and readiness

discussion

SIGN UP MONTH 1 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 6 MONTH 7 MONTH 8 MONTH 9 MONTH 10 MONTH 11 MONTH 12 MONTH 13 MONTH 14 MONTH 15 MONTH 16 MONTH 17 MONTH 18

Apprentice guide to Learning, Skills, Development and Assessment

Employer Guide – Work-based learning

Introduction to the

ApprenticeshipIntroduction to the programme

Initial Assessment &

Skill Scan

Fuse Demonstration

Topics:Self awareness

Gaining feedback from

others

Equal opportunities

Learning styles

Time management

and prioritising

Discrimination and harassment

Equality and diversity

Emotional intelligence

Creating a development

plan

Personal DevelopmentPreparation

for Assessment Activities including

MCQ/PD/Obs

Personal development

project

Topics:Team building

Equality and diversity

responsibilities

HR legislation

Leadership styles

Team motivation

Coaching to support

and improve performance

Setting goals and objectives

Conducting appraisals

Constructive feedback and active listening

Reviewing performance

Recognising achievement and good behaviour

People ManagementPeople Skills

Preparation for Assessment

Activities including

MCQ/PD/Obs

People managment

project part one

Appraisals

Topics:Communication

methods

Chairing meetings

Challenging conversations

Raising concerns

Role modelling

Presenting to the team and management

People Management

Communication Preparation

for Assessment Activities including

MCQ/PD/Obs

People management

project part two

Team Meeting

People management

project part three

Developing Teams

People management

project part four

High Performing teams

Project assessments reviewed

Topics:Team meetings

Support the development of

the team

Build a high performing team

People Management

Project assessmentsPreparation

for Assessment Activities including

MCQ/PD/ObsPeople

management project part twoTeam Meeting

People management

project part threeDeveloping

TeamsPeople

management project part fourHigh Performing

teamsPeople

management project part five

Review team performance

People management

project part six Presentation

Topics:Reviewing the performance of

the teamPreparation for presentation to managementCPD update and collating

feedbackPeople

management evaluation

session

People ManagementEvaluation

sessionPreparation

for Assessment Activities including

MCQ/PD/Obs

Milestone review

Final findings presented to

employer

Topics:Vision, mission,

strategy and objectives

How strategy is developed

Strategy and operational planning

Problem solving

Decision making

techniques

Planning the operational

plan

Operational success

Planning the operational

planPreparation

for Assessment Activities including

MCQ/PD/Obs

Operational success project

part one

Planning the operational

plan

Topics:Technologies in business

Social media in business

Data management

and information

management

Implementing operational

plans

Operational success

Implementing the operational

planPreparation

for Assessment Activities including

MCQ/PD/Obs

Operational success project

part one

Planning the operational

plan

Operational success project

part two

Implementing the operational

plan

Topics:Cross team

working

Building customer

relationships

Managing customer

relationships

Implementing operational

plans

Building relationships

Operational successBuilding

relationshipsPreparation

for Assessment Activities including

MCQ/PD/Obs

Operational success project

part two

Implementing the operational

plan

Operational success project

part three

Building relationships

Topics:Collating and

analysing data for

management reports

Presenting data

Writing reports

Evaluating operational

plans

Operational success

Evaluating the operational

planPreparation

for Assessment Activities including

MCQ/PD/Obs

Operational success project

part four

Evaluating the operational

plan

Personal development

project

CPD

Topics:Implementing

and evaluating operational

plans

CPD update and evaluation

Operational Success

Evaluation session

Preparation for Assessment

Activities including

MCQ/PD/Obs

Operational success project

part four

Evaluating the operational

plan

Final findings presented to

employer

Topics:Project

management

Project lifecycle

Project roles

Why projects fail

Project initiation

Managing resources

Planning and implementing a

project

Project Management

Planning, implementing a

projectPreparation

for Assessment Activities including

MCQ/PD/Obs

Project management project part

one

Planning and implementing a

project

Topics:Value for money

Setting budgets

Finance

FinancePreparation

for Assessment Activities including

MCQ/PD/Obs

Project management project part

one

Planning and implementing a

project

Topics:Planning and

implementing a project

Finance

Evaluating a project

Project ManagementEvaluating a project/

financePreparation

for Assessment Activities including

MCQ/PD/Obs

Project management project part

one

Planning and implementing a

project

Topics:Planning and

implementing a project

Finance

Evaluating a project

Project Management

Finance evaluation

sessionPreparation

for Assessment Activities including

MCQ/PD/Obs

Project management project part

two

Evaluating a project

Final findings presented to

employer

CPD discussion and update

PDP

Revision, preparation and review for EPA Self Assessment

(Mocks)

Mocks/GatewayPreparation

for Assessment Activities including

MCQ/PD/Obs

Project management project part

two

Evaluating a project

Revision, preparation and review for EPA Self Assessment

(Mocks)

Set activitiesReview / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

End Point Assessment

Knowledge MCQ (Scenario Based)

Professional Discussion – (Relating to CPD Activities)

Present Portfolio of Evidence

Structured Competency Based Interview

GM Finishing SchoolA final 3 months of activity tied into

GM Induction activity

Assessment centre for GM readiness

Bespoke development plan to ensure appointment ready

End Point Assessment

Knowledge MCQ (Scenario Based)

Professional Discussion - (Relating to CPD Activities)

Present Portfolio of Evidence

Structured Competency Based Interview

Gat

eway

to E

nd P

oint

Ass

essm

ent

*Funtional Skills Remote (IA Score @ Required level) Assessment AssessmentUpskilling (As required)

* Functional Skills delivered by specialist tutor either remote or face to face. Where additional need are identified or declared, functional skills delivered by Special Educational Needs (SEN) tutor

Assessment through: observations, discussions, product evidence, Q&A, witness testimony, personal reflection logs, e-learning modules, videos, interactive activities including Personal learning and think skills, ERR, British values, Safeguarding, E&D and WellbeingSign up

*Funtional Skills Classroom (IA Score @ 1 level below required) Assessment AssessmentUpskilling (As required)

*Funtional Skills Face to Face (IA Score @ 1 level below required) Assessment AssessmentUpskilling (As required)

Face to Face Visits Distance Distance DistanceFace to Face Face to Face Face to Face Face to Face End Point Assessment

*Funtional Skills Face to Face (IA Score @ 2 Level below required or identified/Declared additional needs) Assessment

Knowledge, Skills & Behaviour Development (eLearning modules, videos and activities. You will also learn about British Values, Equality & Diversitiy & Safeguarding and Develop Digital Literacy Skills)

Distance DistanceFace to Face