RETAIL QUICK TIPS

Great tips to help get you started or improve your skills.

Quick Tips

Smile as much as possible – get this right and every conversation will start off in the best possible way!

Use both hands when handing something to a customer – it makes the object your giving seems more valuable. This should be used specifically with anything branded with the company logo.

Sit down when the customer sits down, stand up when the customer stands up – its just good manners!

Quick Tips

Be comfortable using a customers name if you know it - but don’t use it too often, once at the hello and once at the goodbye stage is sufficient

Talk about them, not you – people love talking about themselves, its just human nature

Include their children wherever possible – its pretty straight forward, people like people who like their children

Quick Tips

Avoid awkward silences by telling customers what your doing – give the customer a running commentary but don’t do it at the expense of letting the customer ask questions

Avoid saying no - tell a customer only what you CAN do, not what you can’t

Stay focused on your customer and don’t let your attention wander – even if another customer comes back that you that you think may buy, the most important customer is the one in front of you

Quick Tips

Walk next to the customer rather than in front wherever possible – you wouldn’t walk single file with your friends!

Make eye contact - Maintaining eye contact tends to give an impression of honesty and genuineness, whilst poor eye contact may indicate lack of interest, being untruthful, shyness or a feeling of superiority

Remove barriers - If you don’t need to be behind a counter or a desk then don't be. Use the act of moving to the counter to drive home the subconscious message that its now time to get down to business