Retail Leaders Forum 202127-28 April 2021, ICC Sydney

Event Programme

www.retailleaders.com.au

Engage in the Q&A via Slido.com and use the code: #RLForum

Selected presentations & On-Demand sessions will be shared along with ourPost-Event Survey.

Email team@connectmedia.com Phone 02 8004 8590

Retail Leaders Forum 2021

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In over 36 languages and countries.

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Adaptive retail is the new imperative for retailers

With global disruption, external pressures and responsibilities, retailers need to be able to adapt - fast. Adapting means evolving,

and evolution is how to stay resilient.

Today’s retail is never outright simple. Tomorrow’s retail is always in business.

See how www.accenture.com/au-en/industries/retail-index

Adaptive retail is the new imperative for retailers

With global disruption, external pressures and responsibilities, retailers need to be able to adapt - fast. Adapting means evolving,

and evolution is how to stay resilient.

Today’s retail is never outright simple. Tomorrow’s retail is always in business.

See how www.accenture.com/au-en/industries/retail-index

GROW ON.

GROW ON.

Retail Leaders Forum 2021

Welcome

We have taken great pleasure in producing this event

that we hope provides you with an exciting and

effective digital platform for learning and cultivating

important connections within your industry.

All of the team at Connect Media would like to

extend our gratitude to the event chairs, speakers,

and sponsors who have combined their talents

and resources to bring you this year’s Forum.

We greatly value your feedback on any aspect of

your experience, therefore at the conclusion of

the event, we will provide you access to a survey

which will assist us in crafting next year’s event.

We will also send you information about accessing

available speaker presentations, On-Demand content,

and sponsor whitepapers for your continued enjoyment.

If at any stage of the event we can be of any

assistance, please do not hesitate to send us

an email. This is your event; we hope you find

it a rewarding and enjoyable experience.

DOMINIC PATTERSON

Founder

Connect Media

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Working with Connect Media will position your

company as a key industry-influencer to an

audience of executive-level professionals.

It is an unparalleled opportunity to engage with

our events’ powerful business agendas and

access effective networking platforms.

Thank you to our

Sponsors

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched

experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations

services—all powered by the world’s largest network of Advanced Tech-nology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We’ve been helping Australia’s Re-tail industry innovate and transform. And now we’re working together

to turn today’s challenges into meaningful change.

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Zip Co Limited is a leading player in the digital retail finance and pay-ments industry, focused on offering transparent, responsible and fairly

priced point-of-sale credit to consumers across the world.PLATINUM SPONSOR

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Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a

combined annual audience of 50-million+ users.PLATINUM SPONSOR

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Facebook company builds technologies that give people the power to connect with friends and family, find communities and grow businesses.

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Compelling data. Big ideas. Creative juice. Put Google research and insights behind your thinking.

Digital innovation continues to propel the retail industry forward, and the pace is mind-blowing. As marketers, we rely on data, analysis, and insights to stay informed and inspired. Think with Google is our way to

share all of this and more with you. Find the data we’re exploring and the trends we’re tracking along with

forward-looking perspectives and behind-the-scenes looks at digital campaigns - across industries, platforms, and audiences.

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At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world

changes, so too does our business. While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community

embraces eCommerce and new forms of digital communication. GOLD SPONSOR

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Get in touch

To learn more about sponsorship opportunities, contact:

ANGEL GOMEZ Commercial Director Connect MediaPhone 02 8090 4363Email angelg@connectmedia.com

Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science,

user-centred design, machine learning and AI, we’re ushering our cus-tomers and today’s consumers into the future of retail. More than 2,500

customers worldwide are already seeing results. GOLD SPONSOR

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Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where

your customers choose to buy.GOLD SPONSOR

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Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under

management (as at December 2019).GOLD SPONSOR

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Databricks is supporting over 500 customers in the Retail and CPG indus-try including 7 of the 10 largest retailers globally. Our customers—including

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Enablo digitizes work to build the best distributed work experiences. With Workplace from Facebook, Google Workspace and Asana, we’re

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GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s

largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in

Australia. Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers

for what comes next, whether a rapidly changing market or international expansion.

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Working with Connect Media will position your

company as a key industry-influencer to an

audience of executive-level professionals.

It is an unparalleled opportunity to engage with

our events’ powerful business agendas and

access effective networking platforms.

Thank you to our

Sponsors

At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organisations succeed when they focus on their people.

As a leading provider of HCM, payroll, and workforce management solutions, UKG’s award winning Dimensions and Ready solutions help tens of thousands of organisations across geographies in every indus-try drive better business outcomes, improve HR effectiveness, stream-line the payroll process, and help make work a streamlined, connected

experience for everyone.

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We lift economies and communities by advancing the way the world pays, banks and invests FIS stays ahead of how the world is evolving

to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our

clients run, grow and achieve more for their business. SILVER SPONSOR

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Blue Yonder is the world leader in digital supply chain and omni-chan-nel commerce fulfillment. Our intelligent, end-to-end platform enables

retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and

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The WorkJam Digital Workplace unleashes the potential of your enter-prise workforce through agile scheduling, transformative communica-tion, experiential learning, and tailored recognition.WorkJam increases

sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and en-

gaged workforce.For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their

economic well-being.

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Tealium connects data so brands can connect with their customers. We empower companies to create a unified, real-time data infrastruc-

ture making customer data more valuable, actionable, and secure.SILVER SPONSOR

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Manhattan Associates is one of Australia’s most trusted and recognised supply chain and omnichannel software solution providers, with more than 50 customers across Australia  and New Zealand and a global team of more

than 3,000 technology, solution and support professionals. Manhattan Associates operates a direct sales, implementation and support

operation meaning we are here today and everyday supporting retailers changing and evolving operations local customer include Chemist Ware-

house, Country Road Group, DHL, eStore Logistics, Super Retail Group, Target and many other leading organisations.

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Get in touch

To learn more about sponsorship opportunities, contact:

ANGEL GOMEZ Commercial Director Connect MediaPhone 02 8090 4363Email angelg@connectmedia.com

AKQA is an ideas and innovation company. Leaders in experience design, we exist to create the future for our clients.

SILVER SPONSOR

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Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets

and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer,

KFC, Stockland and Telstra. LUNCH DAY 1 SPONSOR

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Powering delivery for Australia’s leading retailers like Sephora, General Pants, Kathmandu and CottonOn, Shippit’s powerful shipping engine

saves retailers time, money and provides better experiences for delivery recipients. By providing seamless multichannel fulfilment workflow, instant access to delivery services, automated carrier allocation and branded track-

ing and notifications, Shippit simplifies shipping for retailers so they can focus on growing their business.

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Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, including eCommerce, mobile, print,

and retail points of sale. Akeneo’s open source enterprise PIM, and product data intelligence solutions, dramatically improve product data quality and accuracy while simplifying and accelerating product catalogue manage-

ment. Leading global brands, including Fossil, Staples Canada, Made.com, and Warner Music Group, trust Akeneo’s solutions to scale and customize their omnichannel and cross-border commerce initiatives. Using Akeneo,

brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity.

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Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing

business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, inter-com and audio systems. Axis has more than 3,800 dedicated employ-

ees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. Axis was founded in 1984 and has its

headquarters in Lund, Sweden.

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Combining quality, credibility and sustainability, KAWANA partners with industry leading brands, delivering innovative, premium signage solutions

from concept to creation.ASSOCIATE SPONSOR

www.kawana.com.au

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Working with Connect Media will position your

company as a key industry-influencer to an

audience of executive-level professionals.

It is an unparalleled opportunity to engage with

our events’ powerful business agendas and

access effective networking platforms.

Thank you to our

Sponsors

WingArc Retail Video Analytics helps you understand in-store custom-er behaviour and reduce costs while increasing sales and revenue.

ASSOCIATE SPONSOR

www.wingarc.com.au/retail

With our innovative and insightful point-of-sale and merchandise management software, we strive to enhance our retailers’ everyday ex-periences. Founded in 1976 in Hamburg, Germany, our incredible team of engineers, programmers, designers, and retail experts have worked

tirelessly to bring ROQQIO Australia to the forefront of the industry. To provide excellent solutions, we dedicate time and resources to

research the needs of the retail landscape in Australia. We have and will continue to work tirelessly to become the technological standard, providing big picture insights which industry leaders not only approve

of, but also depend on.

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www.roqqio.com.au

WFS is a leader in cloud-based workforce management solutions.  We empower retail employees and managers across the globe to digitise time and labour processes, optimise demand-driven rostering, simplify absence

management, and enable strategic business insight. WFS is the only vendor in the HCM space focusing exclusively on the work-

force management needs of today’s complex retail enterprises.ASSOCIATE SPONSOR

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PeopleScout bring fresh thinking, new perspectives and endless possibil-ities to solving your recruitment challenges – from compelling candidate experiences to embracing diversity, streamlined candidate generation to

using analytics to get better results.ASSOCIATE SPONSOR

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As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – pre-

paring them to win in a digital world where technology is rewriting the rules of retail. ASSOCIATE SPONSOR

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Enterprise Wide is a professional services organisation, focused in the Consumer / Retail industry and specialising in SAP solution implementa-

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*Based on best-performingstore data.

Repurchaserates up

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Smash your metrics through the roof

Learn more at zip.co

Trusted by over 26,000 partner stores and 2.5 million customers, Zip is the buy now, pay later teammate with the 4.9 star app rating to help you win at the checkout.

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*Based on best-performingstore data.

Repurchaserates up

80%*

Ordervalues up

70%*

Salesvolumes up

30%*

Smash your metrics through the roof

Learn more at zip.co

Trusted by over 26,000 partner stores and 2.5 million customers, Zip is the buy now, pay later teammate with the 4.9 star app rating to help you win at the checkout.

infor.com

The smart move in retail

Copyright ©2021 Infor. All rights reserved. www.infor.com.

Global retailers trust Infor to help unify the brand experience across every channel, bring precision and efficiency to the supply chain, whilst delivering AI and machine learning through optimised inventory management to keep retailers ahead of their competition.

Infor® Retail’s industry-specific functionality is purpose-built for the retail and fashion industry—an integrated technology suite designed for retailers, by retailers—and is already providing the tools for more than 2,500 grocery, fashion, and specialty retailers to future-proof their enterprises around the globe.

infor.com

The smart move in retail

Copyright ©2021 Infor. All rights reserved. www.infor.com.

Global retailers trust Infor to help unify the brand experience across every channel, bring precision and efficiency to the supply chain, whilst delivering AI and machine learning through optimised inventory management to keep retailers ahead of their competition.

Infor® Retail’s industry-specific functionality is purpose-built for the retail and fashion industry—an integrated technology suite designed for retailers, by retailers—and is already providing the tools for more than 2,500 grocery, fashion, and specialty retailers to future-proof their enterprises around the globe.

rest.com.auFind out more

Product issued by Retail Employees Superannuation Pty Limited. Consider if it is appropriate for you and read the PDS available at rest.com.au/pds before deciding to join or stay.

*As of December 2020.

Committed to supporting retailers since 1988. For more than 30 years we’ve been helping Australian retailers manage their employees’ super, from small start-ups to Australia’s largest retail employers.

trust us to manage

their employees

super

That’s why around

210,000employers*

and why 1.7 millionAustralians

are with Rest*

To everyone in retail out there, close your eyes and picture this scenario. Imagine your catalogue in the mailbox of every single Aussie household. Impressive reach, I’m sure you’d agree.

Now imagine that every single reader who picked it up was presented with only the products they were most interested in. A catalogue like this would be pretty damn effective. And yet it’s not an impossible dream today - far from it.

In the retail world, I can think of nothing that better illustrates where we’ve come from to where we’re heading than the humble catalogue.

As a marketing tool, it’s still as important as it was 50 years ago. But today the effectiveness of the catalogue - much like retail in general - is being augmented by technological advances.

Catalogues that have taken the evolutionary step from paper to digital do many things better. Firstly, via machine learning, they can accurately measure browsing and shopping activity.

Digital catalogues also have predictive targeting capability that drives a better experience. You are shown products you are more likely to love. Products find the right people. For time immemorial it has been the other way around.

They’re also more entertaining, engaging and creatively inspiring. Digital catalogues give consumers a chance to really interact with the products they’re interested in buying. They help bring the fun to shopping and give people the thrill of finding their perfect product.

Equally importantly, you don’t need to fell plantations of trees to make a digital catalogue. All that paper and printing doesn’t come cheap - they’re magnitudes more cost effective to produce too.

Unsurprisingly, they’re growing in stature among savvy retailers. Locally, Coles and Dan Murphy’s recently scrapped their paper catalogues for the digital variety, spurred on by the disruptions of 2020.

But despite the smorgasbord of advantages on offer, many businesses aren’t there yet. And it’s not only in terms of catalogues.

Retailers are still pouring a lot of time, money and effort into physical shopfronts, when digital alternatives abound. These aren’t just viable options, they’re much more cost effective. One square metre of storefront retail space is certainly more expensive than the digital equivalent.

The retail world had embraced digital well before the upheaval of 2020. But things have ratcheted up a gear in 2021 beyond simple transactional commerce. Kate Box, Facebook’s Director of Retail - ANZ explains why the catalogue’s digital evolution is a sign of things to come.

Cataloguing a leap into retail’s future

We now know that people are walking these digital aisles in ever greater numbers. Woolworths CEO Brad Banducci recently said, “For every 100 visits in a physical store, there are 65 visits to Woolies’ digital channels.” Those two numbers are getting closer to parity every year.

Facebook’s Shops - a relatively new additional to its platforms in May 2020 - also demonstrates the incredible appetite for new e-commerce solutions. Just last month, CEO Mark Zuckerberg announced that, “Shops has already topped one million sellers and more than 250 million people are actively interacting with shops each month.”

The question that must be asked then is: why the reluctance to shift away from bricks and mortar? Or at least alter the mix of physical and digital shopfronts. Yes, the experience of being in a large shopping space endures. But people now love online for all the reasons they always have loved bricks and mortar.

That’s because they can replicate the experience in several ways. They can socialise – chatting with like minded shoppers in groups. They can ‘meet the owner’ or expert or celebrity, whose advice they covet. And they are targeted with those relevant products, enabling them to discover and purchase things they never knew they wanted.

There’s another important aspect too. It’s both seamless and a whole lot more convenient. If shoppers are getting the same joy and thrill of discovery at home, then why wouldn’t they shop in their pajamas with a glass of wine?

For businesses, the incentives to move are most likely to be financial. But as can be seen with digital catalogues, there are considerable cost savings that can be realised through a move away from physical assets.

Retailers of all sizes should now be examining if it is appropriate to consolidate a physical store footprint, or negotiate lower lease costs. The surplus investment of money and time could potentially be put into driving demand in online precincts.

I genuinely believe a mentality of moving a small amount of physical resources across to digital can have a big impact for retailers. It’s also never been easier to test and learn in a digital environment. The costs are low and the risks of trying something new are negligible.

If you’re not already a convert, then why not look into the benefits of your own digital catalogue? It could be the start of something much more rewarding.

Coles has recently launched a refreshed sustainability strategy built around the two pillars of ‘Together to Zero’ and ‘Better Together’. Can you shed some light on the commitments covered by this new strategy?

As part of our ambition to be Australia’s most sustainable supermarket, we’ve recently launched our refreshed sustainability strategy built around the pillars of ‘Together to Zero’ and ‘Better Together’.Together to Zero sets our ambitions to reduce our environmental impacts, protecting our planet and climate, and our bold long-term ambition towards zero emissions, zero waste and zero hunger.We’ve already made progress on these ambitions through our long-term partnerships with REDcycle and food rescue organisation SecondBite. We have also recently released our Climate Change Position Statement and new climate-related commitments.Our commitments include delivering net zero greenhouse gas emissions by 2050, reducing our greenhouse gas emissions by more than 75 per cent by the end of FY30 (from a FY20 baseline) and to be powered by 100% renewable electricity by the end of FY25.We’ve made solid progress, but there is still much work to do.The other pillar of Better Together is an acknowledgment that we can only achieve these and other ambitions by working with and building strong relationships with our customers, team members, farmers, suppliers, communities and other stakeholders.

What tangible action has been devised for securing these ambitious targets?

We’re already well on the path to deliver on each of these targets – some through existing partnerships and others through new energy agreements.After becoming the first major Australian retailer to commit to buying renewable energy

through a power purchase agreement in 2019, we’ve signed several further agreements with major renewable energy companies.Just a few weeks ago we signed two additional agreements with renewable energy companies ENGIE and Neoen. When this is added to progress already made on renewable power purchase agreements, onsite solar and largescale generation certificate (LGC) deals, we’ve already committed to purchasing more than 70% of the renewable electricity required to meet our FY25 target, once the agreements commence. This shows that we haven’t just made commitments – we’re also making meaningful progress on them.In addition to our progress on renewable electricity agreements, we’ve also worked hard to reduce our Scope 1 and Scope 2 greenhouse gas emissions by 36.5% since 2009.We are also focused on reducing waste.Earlier this year, we announced that Coles Group will no longer sell single-use plastic tableware products including cups, plates, bowls, straws and cutlery from July 1 2021 – effectively diverting 1.5 million kilograms worth

The Road to Sustainable Retail

THINUS KEEVE, Chief Property, Export and Sustainability Officer Coles Group

As Chief Property, Export and Sustainability Officer for the Coles Group, Thinus has a unique perspective on the sustainability journey being undertaken by one of the nation’s most icon-ic Retailers. From renewable energy partnerships through to experiential store concepts, we spoke with Thinus to find out how Coles is realising its ambition to be Australia’s most sustainable supermarket.

of single-use plastic from landfill each year. Lastly, in partnership with Licella, iQ Renew, LyondellBasell and Nestlé, we recently announced a joint feasibility study to determine the technical, economic, and environmental benefits of a local advanced recycling facility in Victoria. Advanced recycling offers new life to old soft plastic by turning it back into oil. This oil can be used to produce new soft plastic food packaging from recycled soft plastic, such as flexible packaging used for confectionery, bread bags, cereal liners and biscuit wrappers. This new collaboration marks the first step into a circular economy for soft plastic packaging.

Consumers are increasingly judging brands on the experiences they deliver and the values they espouse. How is Coles innovating the supermarket model to create localised, experiential destinations for consumers?

In recent years, we’ve made a big effort to sell smarter by aligning our store layouts and ranges to the needs of the local community, while also making store operations more efficient.Using advanced data analytics to ensure the right product is offered in the right store, we’ve increased the frequency of range changes across the majority of our categories, capturing the latest innovations in areas such as ready meals, health foods, coffee and pet food.This has complimented our tailored store format strategy, where we look to implement the best format of store to cater to the specific needs of the local community. This, for example, could be a larger supermarket in a growth area, or a smaller format supermarket that delivers both great value and premium solutions for inner-city customers.Our Coles Local supermarket format is a great example of a smaller, localised store tailored to the community. The format has been very popular with our customers as we’ve been able to incorporate a tailored range with the latest consumer experiences and sustainability initiatives. In these stores we also have supplier partnerships with established local brands, which has also been very attractive for our customers.Lastly, in some of our flagship stores we’re experimenting with market-leading sustainability concepts like ‘packageless’ refill stations, green plant walls and in-store concessions -- in what we’ve coined as our new ‘grocerant’ store format. In our recently-opened Moonee Ponds store in Victoria, we partnered with leading brands like Roll’d, Tremila Pizza and The Fishery to serve up

Vietnamese street food, fresh seafood, stone-fired pizza in a dedicated food hall for customers.

As Chief Property, Export and Sustainability Officer for the Coles Group, Thinus has a unique perspective on the sustainability journey being undertaken by one of the nation’s most iconic Retailers. From renewable energy partnerships through to experiential store concepts, we spoke with Thinus to find out how Coles is realising its ambition to be Australia’s most sustainable supermarket.

Our approximately 120,000-strong team at Coles has been through some extraordinary challenges and seen significant change since the start of the pandemic, as they worked tirelessly to ensure our customers had access to the essential food and groceries they needed.As COVID-19 made its way across the country, we saw demand for groceries soar and we had to respond quickly.We were able to move at pace and turn around transformational business projects in record time. Within a few weeks, we’d hired thousands of new team members, set up pop-up distribution centres in New South Wales, Victoria and Queensland, implemented new hygiene procedures, established Community Hour and our Coles Online Priority Service (COPS) to help support vulnerable Australians.It was truly a team effort as we worked collaboratively with suppliers, governments, industry stakeholders and our property partners to adapt to the challenges of COVID-19. Our team has now safely served our customers through hundreds of millions of shopping trips since the pandemic began.The pandemic really taught us that it is essential to take an omni-channel shopping approach, as the influence of online shopping and technology reshapes our retail landscape. Over the last year, we’ve worked to innovate our bricks and mortar offer to complement significant headway being made in the online space. We’ve also launched innovations like Click&Collect Rapid and Coles Plus, inspiring our customers with expedited delivery and more options to shop online with us.Lastly, we’ve made solid progress on our partnership with global automation experts Witron to construct two ambient automated distribution centres in Queensland and New South Wales, and the construction of two Ocado Online customer fulfilment centres in Victoria and New South Wales has also commenced. When complete, these facilities will be part solar-powered and will provide industry-leading supply chain capability and online fulfilment technology.

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EVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions

8:15 Registration, Refreshments, & Networking8:45 Opening Remarks from Chair

JOHN BATISTICHNon-Executive Director Zip Co, Food Co, HRI & General Pants Group

8:50 Opening Keynote InterviewCreating an Ecosystem of Innovation for the New Age of Retail

DAVID SHAFERVP DevelopmentExecutive Director Kogan

9:10 Outlook SessionFresh Terrain: Surveying the New World of RetailWhile the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.

RICHARD UMBERS CEO & Board Member Retail, Ecommerce & LogisticsPENNY WINN Non-Executive Director Coca Cola Amatil, Ampol, Goodman Group GARY STARR Executive General Manager, Business, Government & International Australia Post JARROD KINCHINGTONManaging Director ANZ Infor

9:50 Partner KeynoteGreen is the Must Have Fashion HueIngrained shopping habits have been broken and rethought. 2020 saw consumers’ behaviour patterns disrupted by a year of uncertainty, conscious and cautious spending that has created a seismic shift within retail. Sustainability is at the core of value creation, driving transformational change to business models. Businesses that embed sustainability into their purpose will remain competitive, those who don’t risk being left behind.

MICHELLE GRUJIN Retail Lead Accenture

10:20 Morning Refreshments & Networking

10:50 Global KeynoteReinventing the Retail Experience

KATIE HUNT Co-Founder & Chief Revenue Officer Showfields (USA)

11:10 National KeynoteTrust: The Building Blocks of a Customer First Approach

MICHAEL SCHNEIDERManaging Director Bunnings

11:35 Leadership & Employee Wellbeing SessionConnection and Consideration: The Mantle of Modern Leaders Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – 2020 did not shy away from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.

PAUL TINKLERManaging Director, ANZ LululemonVIDIA HENSHAW

Head of Organisational Development RESTBLAINE CALLARDChief Executive Officer FreedomDARAGH MCGRATHChief Executive Officer Enablo

12:15 National KeynotePutting Pen to Paper: Instigating & Managing Business Transformation

SARAH HUNTER Managing Director Officeworks

12:40 Lunch Welcome Remarks12:45 Lunch & Networking

ANGUS FRAZERFounding Partner SONDER

STREAM 1 · Fulfilment and Logistics STREAM 2 · Finance and Payments STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights

JUSTIN WILLIAMSPrincipal IMR Consulting

PETER KNOCKNon-Executive Director & Retail Advisor

KAREN BOZICGroup Chief Executive Officer Craveable Brands

JONATHAN REEVEGeneral Manager ANZ Eagle Eye

14:00 New Product Pathways: Remobilising the Retail Sector

Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.

TIMOTHY DECOSTER Group Supply Chain Design & Planning Manager Asahi BeveragesTAMER HEGAZINational Operations and Supply Chain Manager VisyJHORDAN GILSenior Solutions Advisor Blue Yonder

14:00 Measured Acceleration: Unlocking Growth in the New Retail

The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.

MATTHEW DURBIN Group CFO Accent GroupKIM KIDD CEO Honey BirdetteMIA BARRYChief Financial Officer OrotonGroup CALLUM JUNIPERBusiness Development Director Worldpay from FIS

14:00 The New Retail Armory: Empowering Your People

The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.

PAMELA BISHOP CMO Blooms The ChemistASH SAINI GM, Sales & Distribution VodafoneKOBIE TAYLOR Head of People & Culture - Food Metcash DIANA BARBIERIPractice Manager, Retail & Hospitality Industries – APAC UKG Kronos

14:00 Retail Refocussed: Realigning Your Consumer Compass

In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.

ROLEE SATYAM Partner, Data, Analytics & Insights Big WSTEFFEN DALENGChief Marketing Officer BooktopiaSVEN LINDELLChief Marketing Officer Winning Group

14:40 Fulfilment & Logistics Keynote with Q&ACreating Smarter Customer Journeys from Store to Fulfilment

ANGUS MCDONALD Chief Executive Officer Barbeques Galore

14:40 Finance & Payments Keynote with Q&ANavigating the power of your payments: Learn how to deliver a frictionless experience

HANNAH UDINAEnterprise Partnerships Lead FIS

14:40 The Retail Frontline Keynote with Q&AThe Road Ahead: Developing an Iconic Brand

ELLE ROSEBYManaging Director Country Road

14:40 Keynote Interview with Matt Newell, The General StoreTHE ICONIC Turns 10: The Learnings, The Opportunities and The Road Ahead

ANNA LEEChief Operating Officer The Iconic

15:10 Afternoon Refreshments & Networking

15:40 Platinum Keynote How to Sell What You Don’t Own: 2021 Lessons in E-Commerce

RICHARD HANKINVice President Sales MARKETPLACER

15:55 Transformation SessionDigitisation Destinations: Navigating Change at PaceMany brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.

NATALIE ELLIS VP & GM Foot Locker Asia Pacific KURT BRISSETTDirector Ticketing Solutions Development, Technology and Innovation Transport for NSWROLF WEBERChief Executive Officer Marley Spoon MATS GUNNARSSONManaging Director GOC Retail

16:35 Global KeynoteCultivating Creativity in Retail

BOB NEVILLE Global VP of Retail Under Armour (HK)

16:55 Mastermind KeynoteThriving in the New Retail Ecosystem

LORD STUART ROSE Chairman Ocado (UK)

17:20 Closing Remarks from the Chair

17:25 Networking Drinks Remarks17:30 Networking Drinks Reception18:30 Close of Day 1

EVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions

8:15 Registration, Refreshments, & Networking8:45 Opening Remarks from Chair

JOHN BATISTICHNon-Executive Director Zip Co, Food Co, HRI & General Pants Group

8:50 Opening Keynote InterviewCreating an Ecosystem of Innovation for the New Age of Retail

DAVID SHAFERVP DevelopmentExecutive Director Kogan

9:10 Outlook SessionFresh Terrain: Surveying the New World of RetailWhile the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.

RICHARD UMBERS CEO & Board Member Retail, Ecommerce & LogisticsPENNY WINN Non-Executive Director Coca Cola Amatil, Ampol, Goodman Group GARY STARR Executive General Manager, Business, Government & International Australia Post JARROD KINCHINGTONManaging Director ANZ Infor

9:50 Partner KeynoteGreen is the Must Have Fashion HueIngrained shopping habits have been broken and rethought. 2020 saw consumers’ behaviour patterns disrupted by a year of uncertainty, conscious and cautious spending that has created a seismic shift within retail. Sustainability is at the core of value creation, driving transformational change to business models. Businesses that embed sustainability into their purpose will remain competitive, those who don’t risk being left behind.

MICHELLE GRUJIN Retail Lead Accenture

10:20 Morning Refreshments & Networking

10:50 Global KeynoteReinventing the Retail Experience

KATIE HUNT Co-Founder & Chief Revenue Officer Showfields (USA)

11:10 National KeynoteTrust: The Building Blocks of a Customer First Approach

MICHAEL SCHNEIDERManaging Director Bunnings

11:35 Leadership & Employee Wellbeing SessionConnection and Consideration: The Mantle of Modern Leaders Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – 2020 did not shy away from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.

PAUL TINKLERManaging Director, ANZ LululemonVIDIA HENSHAW

Head of Organisational Development RESTBLAINE CALLARDChief Executive Officer FreedomDARAGH MCGRATHChief Executive Officer Enablo

12:15 National KeynotePutting Pen to Paper: Instigating & Managing Business Transformation

SARAH HUNTER Managing Director Officeworks

12:40 Lunch Welcome Remarks12:45 Lunch & Networking

ANGUS FRAZERFounding Partner SONDER

EVENT PROGRAMME · Day 1 · PM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions

Day One - Afternoon Streams

STREAM 1 · Fulfilment and Logistics STREAM 2 · Finance and Payments STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights

JUSTIN WILLIAMSPrincipal IMR Consulting

PETER KNOCKNon-Executive Director & Retail Advisor

KAREN BOZICGroup Chief Executive Officer Craveable Brands

JONATHAN REEVEGeneral Manager ANZ Eagle Eye

14:00 New Product Pathways: Remobilising the Retail Sector

Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.

TIMOTHY DECOSTER Group Supply Chain Design & Planning Manager Asahi BeveragesTAMER HEGAZINational Operations and Supply Chain Manager VisyJHORDAN GILSenior Solutions Advisor Blue Yonder

14:00 Measured Acceleration: Unlocking Growth in the New Retail

The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.

MATTHEW DURBIN Group CFO Accent GroupKIM KIDD CEO Honey BirdetteMIA BARRYChief Financial Officer OrotonGroup CALLUM JUNIPERBusiness Development Director Worldpay from FIS

14:00 The New Retail Armory: Empowering Your People

The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.

PAMELA BISHOP CMO Blooms The ChemistASH SAINI GM, Sales & Distribution VodafoneKOBIE TAYLOR Head of People & Culture - Food Metcash DIANA BARBIERIPractice Manager, Retail & Hospitality Industries – APAC UKG Kronos

14:00 Retail Refocussed: Realigning Your Consumer Compass

In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.

ROLEE SATYAM Partner, Data, Analytics & Insights Big WSTEFFEN DALENGChief Marketing Officer BooktopiaSVEN LINDELLChief Marketing Officer Winning Group

14:40 Fulfilment & Logistics Keynote with Q&ACreating Smarter Customer Journeys from Store to Fulfilment

ANGUS MCDONALD Chief Executive Officer Barbeques Galore

14:40 Finance & Payments Keynote with Q&ANavigating the power of your payments: Learn how to deliver a frictionless experience

HANNAH UDINAEnterprise Partnerships Lead FIS

14:40 The Retail Frontline Keynote with Q&AThe Road Ahead: Developing an Iconic Brand

ELLE ROSEBYManaging Director Country Road

14:40 Keynote Interview with Matt Newell, The General StoreTHE ICONIC Turns 10: The Learnings, The Opportunities and The Road Ahead

ANNA LEEChief Operating Officer The Iconic

15:10 Afternoon Refreshments & Networking

15:40 Platinum Keynote How to Sell What You Don’t Own: 2021 Lessons in E-Commerce

RICHARD HANKINVice President Sales MARKETPLACER

15:55 Transformation SessionDigitisation Destinations: Navigating Change at PaceMany brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.

NATALIE ELLIS VP & GM Foot Locker Asia Pacific KURT BRISSETTDirector Ticketing Solutions Development, Technology and Innovation Transport for NSWROLF WEBERChief Executive Officer Marley Spoon MATS GUNNARSSONManaging Director GOC Retail

16:35 Global KeynoteCultivating Creativity in Retail

BOB NEVILLE Global VP of Retail Under Armour (HK)

16:55 Mastermind KeynoteThriving in the New Retail Ecosystem

LORD STUART ROSE Chairman Ocado (UK)

17:20 Closing Remarks from the Chair

17:25 Networking Drinks Remarks17:30 Networking Drinks Reception18:30 Close of Day 1

EVENT PROGRAMME · Day 2 · AM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions

8:30 Registration, Refreshments, & Networking8:55 Opening Remarks from Chair

JOHN BATISTICHNon-Executive Director Zip Co, Food Co, HRI & General Pants Group

9:00 Opening Keynote Walgreens: Partnering to Drive Change and Transform the Customer Retail Experience

ANDREA FARRIS VP Development, Head of Solution Planning & Partnerships Walgreens (USA)

9:20 Sustainability SessionAligning Sustainability and Business Objectives Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.

RICK LAMBELL Head of Sustainable Development Kmart GroupJAMES BARTLE Founding CEO Outland DenimTHINUS KEEVE Chief Property, Export & Sustainability Officer ColesSALLY TOWNSENDHead of Sustainability Blackmores

10:00 Platinum KeynoteDigital Dopamine: The joy of shopping has arrived online2020 cemented the long-held logic that online shopping is largely driven by convenience. But another key trend also emerged. Brands began to infuse entertainment into the journey - providing online shoppers with a mall-like experience combining social interactions, expert advice and the thrill of discovering the perfect product.In this session, Facebook’s Industry Director - Retail, Kate Box reveals how shopping is changing, and how bringing joy to online experiences can boost your business.

KATE BOXIndustry Director, Retail, Facebook and Instagram Facebook

10:25 Diamond KeynoteResilience in Retail

ROBIN MARCHANT Head of Marketing APAC Shopify

10:45 Morning Refreshments & Networking

11:10 Global Keynote InterviewRetail Reimagined for Consumers in Asia in the New Normal

SABRINA FUNG Group Managing Director Fung Retailing Group (HK)

11:35 Opportunity SessionFuture Frameworks: A Blueprint for Technological AdvancementFrom momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.

PAUL KENNEDY CIO Craveable BrandsJEREMY KRAUSEChief Innovation and Disruption Officer Global Media Brands ANDREW MYERSVice President Asia Pacific & Global Digital Strategy Workjam

12:15 National Keynote InterviewSerial Disruptors in a Highly Regulated Market

JACK GANCE Chairman & Co-Founder Chemist Warehouse

12:40 Platinum KeynoteThe Pandemic Driven Shift Back to the Customer

LARRY DIAMONDChief Executive Officer Zip Co

13:00 Lunch & Networking

EVENT PROGRAMME · Day 2 · AM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions

8:30 Registration, Refreshments, & Networking8:55 Opening Remarks from Chair

JOHN BATISTICHNon-Executive Director Zip Co, Food Co, HRI & General Pants Group

9:00 Opening Keynote Walgreens: Partnering to Drive Change and Transform the Customer Retail Experience

ANDREA FARRIS VP Development, Head of Solution Planning & Partnerships Walgreens (USA)

9:20 Sustainability SessionAligning Sustainability and Business Objectives Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.

RICK LAMBELL Head of Sustainable Development Kmart GroupJAMES BARTLE Founding CEO Outland DenimTHINUS KEEVE Chief Property, Export & Sustainability Officer ColesSALLY TOWNSENDHead of Sustainability Blackmores

10:00 Platinum KeynoteDigital Dopamine: The joy of shopping has arrived online2020 cemented the long-held logic that online shopping is largely driven by convenience. But another key trend also emerged. Brands began to infuse entertainment into the journey - providing online shoppers with a mall-like experience combining social interactions, expert advice and the thrill of discovering the perfect product.In this session, Facebook’s Industry Director - Retail, Kate Box reveals how shopping is changing, and how bringing joy to online experiences can boost your business.

KATE BOXIndustry Director, Retail, Facebook and Instagram Facebook

10:25 Diamond KeynoteResilience in Retail

ROBIN MARCHANT Head of Marketing APAC Shopify

10:45 Morning Refreshments & Networking

11:10 Global Keynote InterviewRetail Reimagined for Consumers in Asia in the New Normal

SABRINA FUNG Group Managing Director Fung Retailing Group (HK)

11:35 Opportunity SessionFuture Frameworks: A Blueprint for Technological AdvancementFrom momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.

PAUL KENNEDY CIO Craveable BrandsJEREMY KRAUSEChief Innovation and Disruption Officer Global Media Brands ANDREW MYERSVice President Asia Pacific & Global Digital Strategy Workjam

12:15 National Keynote InterviewSerial Disruptors in a Highly Regulated Market

JACK GANCE Chairman & Co-Founder Chemist Warehouse

12:40 Platinum KeynoteThe Pandemic Driven Shift Back to the Customer

LARRY DIAMONDChief Executive Officer Zip Co

13:00 Lunch & Networking

EVENT PROGRAMME · Day 2 · PM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions

Day Two - Afternoon Streams

STREAM 1 · Marketing STREAM 2 · Fulfilment & Logistics STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights

JOHN BATISTICH Non-Executive Director Zip Co, Food Co,HRI & General Pants Group

JUSTIN WILLIAMSPrincipal IMR Consulting

KAREN BOZICGroup Chief Executive Officer Craveable Brands

JONATHAN REEVEGeneral Manager ANZ Eagle Eye

14:00 The Consumer Shadow: Brands that Move with Customers

The boundaries between brands and consumers are collapsing. It is no longer enough for brands to have curated independent digital ecosystems, to expect consumers to find them. The customer journey from discovery to conversion has been condensed into sharp, one-click moments of instinct and influence on digital channels, and brands must be tactically present in these instances. Our conversation will extend beyond the bare skeleton of effective e-commerce models to confront the complexity of sustaining growth and remaining ahead of the competition in highly saturated online spaces. We will consider how businesses can embed responsive, dynamic methodologies into their e-commerce engine to ensure they never run out of fuel.

MARIANO FAVIA Head of Marketing VinomofoTRAVIS WRIGHT General Manager Esther Co MATTHEW IOZZISuperdry Marketing Manager + Group PR Manager Brand CollectiveDANIEL ROBATHANExecutive Partner, Retail and Commerce AKQA

14:00 The Art of Motion: Recalibrating Product Pathways

Reliable and rapid fulfilment is crucial for elevating consumer experiences in the Retail domain. From prescriptive analytics to warehouse automation, distribution pathways are becoming incredibly responsive to true demand. This Stream unpacks the technologies and processes that are bringing products closer to consumers, and consumers closer to brands. We will track the customer’s journey through digital corridors and physical aisles to better understand how Retailers are moving products from suppliers to shelves and from carts to checkouts.

RON HURLEY Director of Supply Chain Pernod Ricard CHETHAN JAINLogistics Operations Manager Marley SpoonRACHID MALIKIHead of Supply Chain & Procurement R.M Williams ROB HANGO-ZADACo-founder and Co-CEO Shippit

14:00 The Physical Edge: Reclaiming the Store Front

Retailers and consumers have been tirelessly co-creating an experiential landscape that stretches from the physical world to the digital realm. But this exercise has assumed new meaning in the current climate. With foot traffic slowing to a halt while consumers steer towards digital channels, there is new pressure to radically accelerate

in-store omnichannel integration and adapt physical environments to online drivers. Our conversation will begin with imperatives for the recovery of the physical shopfront, before diving deeper into the recalibration of brick-and-mortar operating models and the revolution of the role of the store.

STEPHEN YOUNANE CEO & Co-Founder Retail Prodigy Group (Nike Retail)FRANCES MARTIN VP, Operations & Enablement OptusLEE MARTIN Head of Shopper Engagement Metcash CHRIS RUSSELLManaging Director, ANZ Teaiium

14:00 Learning from the Machine: The Gears of Retail Overdrive

Retail is in the midst of reinvention. Nuanced variations in consumer b uehaviour are capable of informing precise yet rapid actions that propel the customer down the conversion funnel. But these subtle signals and behavioural shifts can’t be read with human eyes alone – machine learning is fast becoming a competitive imperative.

In this session, we’ll her how retailers are leveraging machine learning to implement surgical changes to their omnichannel engines. We will consider the perspectives and practices instrumental to the adoption and acceleration of machine learning architecture, and interrogate the metrics used to assess their ongoing effectiveness.

AARON PRATT AI & Advanced Analytics Manager David Jones & Country Road GroupMELISSA WONG Head of Digital KmartHUGH CAMERONHead of Data LexerBEDE HACKNEY Country Manager, ANZ Databricks

14:40 Marketing KeynoteEmbracing Luxury: Bringing Customers Along for Your Brand Evolution

BRETT SPINKSManaging Director Swarovski

14:40 Fulfilment & Logistics KeynoteHow Super Retail Group’s Omni Retail Technology Strategy delivered a year’s projected percentage savings on day 1.RAGHAV SIBAL, Managing Director ANZ Manhattan AssociatesBRIAN TOWNSHEND General Manager Omni Retail Super Retail GroupDEZ BLANCHFIELD, Strategic Leader in Business and Digital Transformation Consultant

14:40 The Retail Frontline KeynoteConnecting the Physical and Digital Retail Experience

DAVID REEVEChief Information Officer Metcash

14:40 Consumer Insights KeynoteWhat your Customer Isn’t Telling You

ASHLEY FELL Director McCrindle Research

15:10 Afternoon Refreshments & Networking

15:40 Platinum KeynoteAustralia: The Lucky Country?In this session Renee Gamble, Director, Commerce at Google Australia & New Zealand, will take a look back at 2020 through a Google lens and then propose ways we can harness true innovation to future-proof retail in Australia, sharing examples and actionable insights throughout.

RENEE GAMBLEIndustry Director - Commerce Google

16:05 CLOSING KEYNOTE Shining a Light on Retail Supply Chains

REUBEN CASEY CEO Kathmandu (NZ)

16:30 Closing Remarks from the Chair JOHN BATISTICHNon-Executive Director Zip Co, Food Co, HRI & General Pants GrouP

16:35 Close of Event

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2021 Keynote Speakers

LORD STUART ROSEChairmanOcado (UK)

Stuart Rose has worked in retail since 1971 when he joined Marks & Spencer as a management trainee.After holding a number of senior positions he then moved to the Burton Group in 1989 becoming Chief Executive of the Multiples Division in 1997. He was sub-sequently CEO of Argos plc and Booker plc, returning to

M&S as CEO in 2004. He became Chairman and CEO in 2006 before leaving the group in 2010.He is currently Chairman of Ocado plc, Zenith Automo-tive, and MAF Retail in Dubai.He was Chairman of the British Fashion Council from 2004 – 2008 and Business in the Community from 2008 – 2010.He was knighted for services to the retail industry and corporate socialresponsibility in 2008 and created a life peer in 2014.

SABRINA FUNGGroup Managing DirectorFung Retailing Group (HK)

Ms Sabrina W. Fung is the Group Managing Director of Fung Retailing Group and the CEO of Asia Retail Company Limited, a Fung Group company focused on supporting and growing international brands in Asia. She also serves as the Chair of Wellness Med Limited, a newly formed Fung Investments company that serves the growing global health and wellness market.Currently, Ms Fung is the Investment Director of Fung Investment Management Limited. She started working in the family business since 2000 as Investment Manager at the private investment arm of Fung Group running the family’s investments. Prior to joining the Fung Group, Ms. Fung worked for Brown Brothers Harriman & Co in New York and later held the position of Assistant Manager at its Hong Kong office until 1999. Ms Fung is experienced in the retail industry and also held positions in marketing and public relations for Salvatore Ferragamo Asia, mer-chandising and sourcing for Li & Fung (Trading) Limited and wholesale branding for Li & Fung USA. In 2017, Ms

Fung was named in the Business of Fashion 500, and Women’s Wear Daily 10 of Tomorrow.In Hong Kong, Ms Fung is on the board of Alibaba Hong Kong Entrepreneurs Fund, the Advisory Panel of IBM Collaborative Innovative Program, the Advisory Commit-tee of the Tanoto Center for Asian Family Business and Entrepreneurship Studies at Hong Kong University of Science and Technology (HKUST), the University Court of The University of Hong Kong (HKU) and the Executive Committee of the International Advisory Council of the Faculty of Business and Economics of HKU, the Hong Kong-Europe Business Council and the Hong Kong-France Business Council respectively. Ms Fung was a member of the Mainland Business Advisory Committee of Hong Kong Trade Development Council.Internationally, Ms Fung is a member of the McLaren Ad-visory Group, Harvard Global Advisory Council, the Board of Trustees of The Carnegie Hall Corporation in New York. In addition, Ms Fung is the Co-Chair of Asia Council of St Paul’s School in New Hampshire, US, and previously served on its Board of Trustees.Ms Fung graduated from Harvard University, with a Bach-elor of Arts degree in Economics in 1993.

SARAH HUNTERManaging DirectorOfficeworks

Sarah was appointed Managing Director, Officeworks in January 2019. Prior to this, Sarah was Demerger Program Director at Coles, overseeing the successful implementa-tion of the demerger of the business from Wesfarmers in 2018. Sarah joined Coles in 2010, and held various senior positions, including General Manager Workplace Strate-gy; State General Manager Victoria; Financial Controller and General Manager of Finance for Coles Express, Coles Liquor and Coles Supermarket Operations.

Before joining Coles, Sarah worked in the United King-dom for more than 10 years, holding a number of senior commercial positions in banking and airports, including Strategy and Finance Director at Gatwick Airport from 2006 to 2010.Sarah holds a Bachelor of Commerce from Bond Univer-sity, a Graduate Diploma in Applied Finance and Invest-ment from the Financial Services Institute of Australasia and a Masters of Commerce from the University of NSW. In addition, she is a Fellow of the Association of Chartered Certified Accountants, a Fellow of the Financial Services Institute of Australasia and a member of the Australian Institute of Company Directors.

BOB NEVILLEGlobal Vice President of RetailUnder Armour (HK)

Bob has more than 30 years of experience across retail and the sporting goods industry both in Asia and globally. Having executed over 10,000 concepts in stores around the world, Bob has an expertise and a keen knowledge on the nuances required to connect with consumers in stores worldwide. Bob also has a deep knowledge in

three dimensional, product and interior design, that has been proven to be beneficial in translating brands into the retail space.

DAVID SHAFERExecutive DirectorKogan

David Shafer is CFO, COO and Executive Director at Ko-gan.com. He leads the company’s continued growth and rapid business expansion.

David has been a key adviser to Kogan.com from its foundation, and since joining the business in 2010, has led many initiatives that have delivered tremendous growth and had a big impact on the Australian retail landscape.

Kogan.com has expanded internationally and bolstered its product offering including Kogan Retail (the Kogan.

com and DickSmith.com.au retail websites), Kogan Mar-ketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Travel, Kogan Money, Kogan Energy, Kogan Cars and Kogan Super. Kogan.com also owns and operates a suite of exclusive private label brands for consumer elec-tronics, appliances, homewares, hardware, toys, and many more. The Kogan brand is renowned for price leadership through digital efficiency.

David holds an Honours Degree in Law and a Com-merce Degree in Actuarial Studies from the University of Melbourne, and has received the Chartered Financial Analyst designation. David received one of the fastest ever promotions to Senior Associate at law firm Arnold Bloch Leibler.

MICHAEL SCHNEIDERManaging DirectorBunnings Warehouse

Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016.Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses.Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s com-petitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business.

This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition.Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance.He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business.Michael holds a Bachelor of Arts degree from the Univer-sity of NSW and has completed the Advanced Manage-ment Program at INSEAD, and the Advanced Strategic Management Program at IMD.

KATIE HUNTCo-Founder and Chief Revenue OfficerSHOWFIELDS (USA)

Katie Hunt is the Co-Founder and Chief Revenue Officer of SHOWFIELDS, The Most Interesting Store in The World. She began her career as the third employee of Warby Parker, served as Chief Brand Officer for Hinge, where she led the charge for their relaunch and rebrand, and has worked extensively with startups in branding, product

development, marketing, operations and fundraising. Additionally, Katie is the Co-Founder of The Fund, which is a VC fund made up of a community of founders and operators that invests and mentors early stage compa-nies in NYC, LA and London.

ANDREA FARRISVP Development, Head of Solution Planning & PartnershipsWalgreens (USA)

Andrea leads digital transformation for Walgreens stores, including efforts to bring innovation into new store formats as well as leading the exploration of digital initiatives and new emerging store technologies. As Head of Solution Planning and Partnerships, Andrea collabo-rates with Value Proposition teams to define, evangelize, and prioritize key customer solutions. He supports the

solution development work across the company. Prior to Walgreens, Andrea spent 14 years at Accenture, architect-ing and implementing large scale digital transformations across the Communication and Retail industries.The WBA Digital organization brings together all of the capabilities required to assess opportunities, and quickly build and iterate products or services that can be tested in the market and, if successful, be scaled up. This division of work has created a step-change in WBA’s innovation capabilities and the Company’s ability to quickly build unique, customer-centric experiences.

ELLE ROSEBYManaging DirectorCountry Road

Elle Roseby is the Managing Director of Country Road. Named the most influential retailer in Ragtrader’s Power 30, she is regarded as an authority in strategic brand development and retail management.Elle has forged a remarkable career through fostering positive, results-driven cultures with a focus on innovation and collaboration. Over 30 years, she has risen through the ranks of some of Australia’s most respected retailers, including Myer, Sportsgirl and Supré, her tenures at the latter two cementing her reputation as someone who can orchestrate a rapid brand turnaround.Known for her ability to redefine and reposition retail brands, Elle is regularly called upon to share her expertise and insight with audiences across Australia including Inside Retail events, WGSN, Melbourne Fashion Week, women’s leadership panels and private mentoring ses-sions.At Country Road, Elle has been influential in reposition-ing the brand as a leader in sustainable design, both in fashion and retail environments. Her guidance in this

area has led to brand partnerships with Oritain and Landcare in recent months, as well as the launch of Our World, a dedicated platform for Country Road to share its sustainability journey with the wider community. Under Elle’s leadership, the brand’s Chadstone flagship became the first fashion retailer in Australia to achieve a 5 Star Green Star Design Review rating with the Green Building Council of Australia.The mother of two is passionate about community enterprises and has spearheaded initiatives through The Butterfly Foundation and collaborated with charities like Redkite, Headspace, Dignity Dreams and the Graeme Dingle Foundation. An advocate for local talent, Elle has been involved in the RMIT TRI Project and remains a com-mittee member of the RMIT School of Fashion Industry Advisory Group. Her support for community-based pro-jects has led to an ongoing partnership between Country Road and the Darwin Aboriginal Art Fair Foundation.Alongside these projects, Elle is busy reinvigorating the lifestyle brand famous for its quality, design and effortless style. She has embedded a fresh leadership team and de-livered a clear brand vision, which aims to inspire modern Australian living every day.

JACK GANCECo-Founder & ChairmanChemist Warehouse

Jack Gance is a qualified Pharmacist. He is the co founder and Chairman of the Chemist Warehouse group. From the first store in 1972 to date he and his partners have opened almost 500 Pharmacies. In 1975 Jack and his wife and family created a distribution business with award winning marketing and products including Le Specs (Sunglasses) Le Tan (Suntan lotion) and Australis Fra-grances and budget cosmetics. After selling the distribu-tion business in 1991, Jack set about revolutionising and disrupting the Pharmacy Industry. In spite of the fact that Pharmacy is a heavily regulated and controlled indus-try, Jack and his partners created the largest and most successful Pharmacy chains in Australia, My Chemist and

in 2000 Chemist Warehouse. Chemist Warehouse is a category killer with huge stock levels, large footprints and incredible sales. With over 70% of all the $6 billion sales being front of shop, Chemist Warehouse has the largest share of sales in all its categories. The average Chemist Warehouse has over $12M annual turnover. Chemist Warehouse is dominant in the China cross border trade having sold over 100 million RMB last singles day in the first hour. Additionally there are 3 bricks and mortar stores in mainland China. With over 20 stores in New Zealand and over $20M annual sales per store Chemist Warehouse is set to dominate in NZ. Late in 2010 Chemist Warehouse opened its first store in Europe in Ireland. The success overseas in China, New Zealand and now Ireland reinforces Jack’s belief that the stunningly successful model will work in any country that it enters.

DAVID REEVEChief Information OfficerMetcash

David Reeve is an experienced, customer focussed CIO and leader who thrives on business transformation. David has over twenty years of experience gained across a wide spectrum of industries including Retail, Financial Services, Education, Defence and Aviation. His career has been defined by utilising digital capabilities to deliver

improved organisational agilityand increased engagement with Customers.David has held Executive roles around the globe and since moving to Sydney, he has worked for some of Australia’s most iconic brands including QANTAS, ANZ, Macquarie Group and now Metcash. At Metcash David is responsible for the delivery of solutions driving world-class supply chain enabling the success of thousands of independent retailers.

ANNA LEEChief Operating OfficerThe Iconic

Anna is the COO for Australia & NZ’s leading online fash-ion and sports retailer, THE ICONIC. She joined in 2014 as CFO, a role she held for three years. Anna started her career journey over 24 years ago and has since paved a successful career. From ‘Big 4’ to high-growth corporate environments across Australia, NZ and APAC, Anna has focused on building best practice finance and operation-al functions by establishing, leading and developing high performing teams. Anna has sat on Executive teams for

over 16 years managing broad remits including Supply Chain, Customer Service, Finance, People & Culture, Legal, Risk and Compliance, IT and Office Management functions.Anna was the finalist for the Thomson Reuters Account-ing Excellence Awards for both CFO of the Year and Finance Team of the Year in 2015. She contributes to the industry as brand ambassador for causes for which she is passionate including the CA (Chartered Accountants) Program and Dress for Success. She is a mentor as part of the CA ANZ Mentor Exchange Program, and the NORA Talent Network.

REUBEN CASEYChief Executive OfficerKathmandu (NZ)

Reuben was appointed CEO of the Outdoor division of the Kathmandu Group (global responsibility for Kath-mandu and Oboz brands) in October 2019 following the Groups acquisition of Rip Curl.Prior to this Reuben had been the Group COO and Group CFO after joining Kathmandu in 2010 as Group Financial

Controller. Before joining Kathmandu, Reuben held a range of senior financial management roles including Taylormade Adidas Golf, Meridian Energy and KPMG.

Reuben has a Bachelor of Commerce, a Bachelor of Arts from the University of Canterbury and has completed the Advanced Management Programme at INSEAD.

BRETT SPINKSManaging DirectorSwarovski

Brett Spinks operates with a vision, sharp agility and a people focused approach. With over 10 years’ experience in the jewellery retail industry, Brett has led Swarovski Australia to new heights with record sales year-on-year since taking his role as Managing Director in 2017.Currently, as Managing Director at Swarovski, Brett iden-tifies opportunity and talent within the organization to drive excellence and results. He has a hands-on manage-

ment style and has spearheaded the business’ dynamic shift to focus on retail and people; customers and the Swarovski team. He’s an inspirational and credible leader, with exceptional business acumen from his extensive retail experience. Swarovski Australia continues to gather momentum under Brett’s watch.Previously, Brett spent seven years at Pandora rising through the ranks to become Vice President of Sales in 2015. Stepping into the business, he was integral to the extraordinary strategic change and business growth before taking on the VP of Sales role, maximizing revenue by driving a team of sales leaders.

ASHLEY FELLDirectorMcCrindle Research

Ashley Fell is a social researcher, TEDx speaker and Direc-tor of Communications at the internationally recognised McCrindle. As a trends analyst she understands the need to communicate with the emerging generations to effec-tively engage with them. From her extensive experience in media and communications, Ashley advises on how to achieve cut through in message-saturated times. Her expertise is in how to communicate across generational barriers. In addition to delivering keynote presentations

at conferences, Ashley is booked to conduct training days for corporate and not for profit clients, facilitate panels across an array of industries and deliver workshops across diverse generations. From generational change to the impact of technology, from key demographic transforma-tions to social trends Ashley delivers research-based pres-entations analysing the global and national megatrends. With academic qualifications in communications, an ongoing role in deploying and analysing national research studies, and with her position leading the com-munications strategy at McCrindle, Ashley brings robust, research-based content to her engaging presentations and consulting.

ANGUS MCDONALDChief Executive OfficerBarbeques Galore

Angus is the Chief Executive Officer at Barbeques Galore, a national retailer with over 90 stores across Australia, and is also a member of the NORA Advisory Board.Prior to joining Barbeques Galore in July 2019, Angus spent 11 years at Super Retail Group, working across areas including retail operations, merchandise and ecom-

merce. Throughout this time, Angus led initiatives which resulted in Supercheap Auto being recognised on a num-ber of occasions as Australia’s best multichannel retailer, and was also included in the 2018 list of the top 50 people in ecommerce.

RAGHAV SIBALManaging Director, Australia and New ZealandManhattan Associates

RENEE GAMBLEINDUSTRY DIRECTOR - RETAILGOOGLE AUSTRALIA AND NEW ZEALAND (ANZ)

Renee Gamble is Google’s Industry Director of Retail, CPG, QSR, Automotive, Technology, Telecommunications, and Media & Entertainment where her responsibilities include growing and stewarding Google’s customer relationships with CxOs of some of the largest organiza-tions in ANZ. Renee is a member of Google’s APAC Retail Leadership Steering Committee and leads the APAC Omnichannel Retail priority. Renee joined Google in 2015 to head up the ANZ Google Cloud business, before taking on her current role in 2017.Renee brings an extensive track record of technology and

business innovation leadership. Before joining Google she spent over 10 years at Microsoft in Singapore and Aus-tralia in various sales and business leadership roles. She previously worked as an industry analyst and business leader with IT & Telecommunications research advisory firm International Data Corporation (IDC) across Hong Kong, Beijing and Singapore. Earlier experience included IP start-ups and software firms.Renee has a Bachelor of Arts (Social Science) from the University of Technology Sydney and a Masters of Com-merce (Electronic Commerce) from Curtin University, Australia. Away from the office, Renee enjoys family life with her husband and teenage daughters and escaping for short breaks to travel and explore.

MICHELLE GRUJINRetail LeadAccenture

Michelle is the Retail Lead for Accenture Australia and New Zealand and has over 20 years of hands-on experi-ence in the retail industry. Based in Melbourne, Michelle has worked across major CGS, Pharma and Retail sectors and has senior management experience with brands including Billabong International, Country Road Group,

Pacific Brands and Myer both domestically and globally in the United Kingdom, Europe, North America and Asia Pacific. Michelle has a passion for helping retailers under-stand the future of their industry.

KATE BOXIndustry Director, Retail, Facebook and InstagramFacebook

Kate works with industry leaders and retail business-es to grow understanding of how consumers interact, entertain and shop in a world of increasingly endless options. She loves to unpack how businesses can thrive when they understand these consumer behaviours and the solutions being built to support them. Kate has over

25 years of experience working in finance, marketing and advertising. Prior to joining Facebook in 2011, Kate led the Social Media GTM at Microsoft Advertising UK and also worked client side for Sensis, McDonald’s and Tabcorp.

RICHARD HANKINVP SalesMARKETPLACER

Having watched their quantum growth as Head of Commercial Partnerships at eBay, Richard Hankin joined the rapidly growing Marketplacer team as VP of Sales in March 2020 to accelerate market share and build upon the partnerships and collaborations of this world-leading PaaS company. Following 15 years in the retail game, Rich

has a deep understanding of what retailers are looking for and where the industry is heading and revels in the opportunity to change the way businesses think about commerce with Marketplacer’s expert technology that makes growth simple. With a knack for building deep connections and highly collaborative relationships, Rich leaves no stone unturned in establishing fruitful PaaS partnerships with leaders across every indust.

ROBIN MARCHANTHead of Marketing, APACShopify

As Shopify’s regional head of marketing, Robin is respon-sible for ensuring that Shopify’s stories of empowering entrepreneurs, businesses and consumers resonate with local audiences by delivering a transparent and cohesive brand experience that moves beyond the product. He specialises in connecting the brand, data, people and

processes together, in order to create tailored, relevant and meaningful experiences for the customer, especially in a region as highly diverse like APAC.Robin has nearly two decades of marketing leadership experience and a track record of delivering growth across tech start-ups, publicly traded, private equity backed and mature organisations.

HANNAH UDINAEnterprise Partnerships Lead, APACWorldpay from FIS

Having spent her career in the technology sector across industries - telecommunications, legal, payments and eCommerce, Hannah has a deep understanding of multiple industries and how digital continuously aides transformation. Ultimately Hannah is truly passionate about growing presence within ecosystems and creating

cross functional enablement strategies. Currently, Han-nah is responsible for the growth and management of Enterprise partnerships for Worldpay in the APAC region. She has immersed herself in the eCommerce ecosystem and enjoys working with partners and merchants.

LARRY DIAMONDCo-Founder and Chief Executive OfficerZIP CO. LIMITED

, Larry and Co-founder, Peter Gray, launched Zip in 2013 with the goal of disrupting the broken credit card model, using technology tocreate a transparent, fairer and more flexible alternative. Larry has led the company from its beginnings as an Aus-tralian fintech, to where it is today – an ASX200 company with over five million customers globally and a $6 billion valuation.

Before deciding to disrupt the payments industry, Larry had spent 12 years working in retail, technology and investment banking, where he first saw the opportunity to digitise financial services with innovative products that bring customers and merchants together. His career in-cluded two years at Deutsche Bank as a Senior Associate within the Corporate Finance team and three yearsas an Investment Banking Manager at Macquarie Capital.Today, Zip is a leading global BNPL player operating across five markets: Australia, New Zealand, the UK, USA and South Africa.

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