Laurie Jones2701 Camillia Cove – High Point, N.C. 27265 – 336-430-5382 –

lajones1920@gmail.com________________________________________________________________________________________________

PROFESSIONAL SUMMARY

16 years of experience in operations/production management 8 years of management in the number one Transportation Company in

the world; inbound, outbound, training, employee relations, recruiting, interviewing, and IPLD (logistics)

7 years of management in a top Aerospace filtration company; manufacturing, export compliance, quality contract review

Proficient in Microsoft Office, SAP, AS400, and Syteline Excellent people skills; ability to communicate with different cultures,

and maintain a professional work environment Highly efficient; able to multi-task and complete assignments in a

punctual manner Decision-making; able to step out of my comfort zone and excel

RELEVANT SKILLS

Ability to organize/prioritize tasks and projects Ability to work with no supervision, self-motivated, and driven Ability to resolve customer/employee issues in a timely manner Demonstrates a high attention to detail and accuracy Demonstrates extremely strong written and verbal communication

skills Demonstrates a high level of integrity and ethics Ability to provide excellent customer service Ability to work with individuals from different countries, cultures,

backgrounds, and organizational levels

PROFESSIONAL EXPERIENCE

Jul ‘16 – Present Natuzzi Americas, High Point, N.C.

REGIONAL OPERATIONS MANAGER – EAST REGION- Responsible for managing all aspects of customer service, credit,

and after sales for the eastern region (USA East Coast & Canada East)

- Manage all requests for sales reps, stores, and consumers- Responsible for creating anagraphics (master files) for all new

customers & retail designer galleries- Manage all new customer code set-ups for retail galleries- Collaborate with Corporate team in Italy to resolve issues- Communicate with Outside Sales Representatives to ensure a high

level of customer satisfaction

Jan ‘08 – Nov ‘15 Purolator Facet, Inc., Greensboro, N.C.

Jun ’15 – Nov ‘15 EXPORT COMPLIANCE MANAGER / Q.A. CONTRACT REVIEW

- Responsible for upholding export compliance standards.- Responsible for maintaining and tracking export certificates from

customers.- Responsible for maintaining and tracking terms and conditions

agreements between Purolator and its customers.- Collaborate with Corporate Legal team to resolve export

compliance and terms issues.- Conduct Quality Assurance Contract Reviews for new business.- Ensure Quality Requirements from customers are implemented and

recorded during the contract review process.

Jan ’08 – Jun ’15 PRODUCTION MANAGER- Responsible for supervising 3 group leaders and 32 non-

management employees.- Oversee the day-to-day operations of the Disposables Department

where oil/fuel filters are made for FAA aircraft, military, and other government contracts.

- Responsible for assigning work orders based on customer needs and department capacity.

- Work with Manufacturing Engineers and the Quality Control Department to ensure accurate processes are in place to produce quality products, while abiding by all FAA regulations, ISO standards, and customer requirements.

- Promote a safe work environment per OSHA rules and regulations.

Aug ‘99 – Dec ’07 UPS, Greensboro, N.C.

Jul ’04 – Dec ’07 FULL-TIME OPERATIONS SUPERVISOR - Responsible for supervising 8 part-time supervisors and 55-60

hourly employees- Oversee day-to-day operations of a load operation for the Twilight

Sort. Uphold service and scanning excellence in order to provide accurate and on-time service to customers.

- Responsible for holding daily meeting with part-time supervisors to communicate the business plan for the day based on the 12 balanced scorecard elements.

- Maintain a professional and respectful environment that allows all involved to work in a harassment-free workplace.

- Resolve employee disputes. Work with the Teamster Union shop stewards in order to maintain union contract integrity.

Apr ’00 – Jul ’04 PART-TIME SUPERVISOR / FULL-TIME SPECIALIST- Internal Package Level Detail Specialist (04/04 – 07/04)- Part-Time Inbound/Metro Supervisor (02/03 – 04/04)- Part-Time Employee Relations Rep. (08/01 – 02/03)

- Part-Time Recruiter Specialist (02/01 – 08/01) - Part-Time Outbound Supervisor (04/00 – 02/01)

EDUCATION

2011 M.S. Management (Human Resource Management) North Carolina Agricultural and Technical State University, Greensboro, N.C.

2002 B.S. Business Administration (Human Resources) University of North Carolina at Greensboro, Greensboro, N.C.