resume call center 2016 ny
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Gabriel Santiago Ortiz 269 Hawthorne Ave Yonkers NY 10705
Contact: 787-236-9895 / 786-202-0278 / 347-884-6431
e-mail: [email protected]
Customer Service Representative with over 5 years of experience in telephone customer service, including sales,
tech support, financing, inbound and outbound calls, also providing a professional customer care. Familiar with
major service software, data entry, conflict resolution, and possess a positive attitude. Aiming to use my proven
skills to effectively fill the role in the company.
PROFESSIONAL EXPERIENCE FIRST BANK CORP San Juan, PR Customer Service
• Handle 90+ calls daily, with banking duties, data entry, including complaints, stop payments, account
analysis, and customers requests.
• Canceling and requests ATM cards
• Commercial accounts, offering a basic technical service on POS (Point of Sale)
• Credit Card, Loans and CD Promotions
• Give accurate and appropriate information to answer questions, and resolve complaints.
• Handling customers from other countries.
CLARO (Home Phone service)
San Juan , PR
Customer Service (Sales)
• Cold and warm called clients in support of numerous customer accounts to sell service and merchandise • Generate qualified sales leads and appointments for the business.
• Follow up campaigns SANTANDER BANK Telemarketing Associate
• Outbound calls, Telemarketing
• Credit cards, Loan renewals and online banking support. • Data entry in recording information into database while moving prospects along the sale. • Consults with clients to determine special needs; promote products to fulfill client requirements through
outstanding service.