WORKFORCE CONNECT

Jon Preedy

Sr. Sales Engineer

WORKFORCE CONNECT: SOLUTION INTRODUCTION

FIT FOR PURPOSE HARDWARE / SOFTWARE

5

LOB Apps

Data Capture

PTT Voice

YESTERDAY

WORKFORCE CONNECT EXPERIENCE

6

TODAY and…

Messaging PTT Push to Talk

IP Telephony

Voice

LOB Apps

Data Capture

Mobile Payment

SINGLE DEVICE / MULTI-PURPOSE

SIP VOICE CLIENT

PTT EXPRESS (SERVERLESS)

PTT PRO w/ Enterprise Messaging (CLOUD DELIVERED)

MESSAGING

RLS EXPRESS

IN PRODUCTION NOVEMBER 2015

EWB100

RADIO GATEWAY

LOCATION

EXPRESS GATEWAY

DELIVERING WORKFLOW COMMUNICATIONS

WORKFORCE CONNECT: SIP Voice Client Update

VARIOUS INDUSTRY CLIENTS

FREE SIP CLIENT ADAPTIVE

WORKFLOW CLIENT

VENDOR SPECIFIC

Workforce

Connect

Voice

Client

REFERENCE ARCHITECTURE

WIRELESS NETWORK OPTIMIZED FOR VOICE

ZEBRA DEVICE

ZEBRA DEVICE

ZEBRA DEVICE

ZEBRA DEVICE

DIR

ECT SIP

REG

ISTRA

TION

SUPPORTED DEVICES

11 Zebra Confidential: For Internal Use Only

MC40B/C TC70 TC75

PBX INTEGRATION ROADMAP VOICE PLATFORM INTEGRATIONS

CUCM 8.6,9.1,10.5 CME 9.1,10.5 Emulate 9971 SIP Desk phone

CU

RR

ENT

IPO 9.0 ** Third party SIP

Aura 6.3 Emulate 9611 SIP Desk phone

Advanced Line & Call Features

Base Call Features

Plan of Intent 2016Q1:

EXTENSIVE FEATURE SET

• Shared/Multi Line/Bridged Line Appearance up to 6 extensions

• Distinctive Ring for Call Park • Distinctive Ring for Call Hold • Dashboard of Parked Calls (CME only)

• Corporate Directory accessed from PBX or other source

• Ad hoc conferencing • Call Forwarding (Unconditional) • Call Park & Retrieve • PBX failover • Call History

• Make and Receive Calls • Call Hold/Resume • Call Waiting • Voice Mail Indicator • Call Forwarding • Call Transfer • Three Way Calling • Caller ID (Name & Number) • Multiple Call Appearances up to 4 • Multiple Ring Tones

STANDARD VOICE FEATURES ENHANCED VOICE FEATURES

HOME SCREEN CUSTOMIZATION

Header-Displays Line in use as well as line -

Dedicated Line Appearance - (Set in PBX – Call Routing > Directory)

Shared Line Appearance - (Set in PBX – Call Routing > Directory)

Dashboard-Line/Extensions/Buttons - (pushed from the PBX)

Dashboard-Workforce Connect Voice Client - Customizable Voice Feature Action Buttons

Launch Android Applications

Footer – Most Common / Used -

IN CALL SCREEN CUSTOMIZATION

• In-Call Header Line Status

• In-Call Dashboard Status Message

• In Call Customizable Action Buttons • Launch Android Applications

• Footer – Most Common / Used

CUSTOMIZED USER EXPERIENCE

ANALYTICS

Feature Analysis

Data Stored on Device

MDM can pull data for parsing

Baseline versus actual testing

THIRD PARTY APP INTEGRATION

• Headless Client Mode • Background service to allow for 3rd party apps to manage calls • Remotely manage calls with API • Create custom UI screens for business application integration

UI Call Backs

WFC Voice Service Plug-in

Other Application

Background Service

WFC Voice App “Headless” mode

Call Requests

Service / Call Status

WORKFORCE CONNECT: VOICE CLIENT 2.0 NEW FEATURES

GA 2.0 FEATURE: Multi User / Shared Device

1. User selects their profile from a scrollable menu of users

2. User clicks on their role

3. The Client downloads the profile and PBX information from the TFTP server

4. WFC Client registers with the PBX

5. When user is done with their job, they logout

6. Scrollable menu reappears for the next user

7. Alternative is User/Password

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GA 2.0 FEATURE: Floating Icon Outside of Voice App

1. User receives a call

2. Launch another application

3. While in the application an floating icon illustrates the call is still active

4. When the user is ready to return to the voice client, they touch the floating icon to return

5. This allows the user to always be one touch away to return to the Voice client to complete their call

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GA 2.0 FEATURE: Active call tray drop down

1. During an active call a user can swipe from the top to show a control bar

2. The control bar allows the user to do the following:

• End Call

• Speaker Phone

• Mute

• Make another call

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GA 2.0 FEATURE: Icon Configuration

Ability to set the scale and fill of the icon

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GA 2.0 FEATURE: Icon Library

1. Preloaded library of feature button icons for various features that may need to be active

2. Feature button icons can be adjusted to small, medium, large within the button space

3. Graphic icon specifications will be available for customer designed icons

4. Icons can be imported from an SDCard

5. Any icon can be used for launching other Android applications on the device

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GA 2.0 FEATURE: CALL SETTINGS

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CALL WAITING VOLUME

RINGER OFF IN CHARGER

WORKFORCE CONNECT: PTT PRO w/ Enterprise Messaging

Questions ?

THANK YOU