Mark B. Abel2817 Peppertree Place Plano, Texas 75074

214-213-3138 Mbawest@gmail.comwww.linkedin.com/in/markabel13

Business professional with developing experience analyzing and resolving processes to satisfy customer demand within the Banking, Legal and Hospitality industries. Proven strengths include account and relationship management, and research and reporting. An effective communicator with a proven track record of providing high quality service and meeting departmental metrics. Seeking to transition to a role with increased responsibilities and challenges.

PROFESSIONAL EXPERIENCE

Capital One, Plano, TX 2012-PresentRate Renewal Modifications/Senior Coordinator of Payment Processing

Financial Services professional with the ability to drive performance improvement, enhance customer experience through proven communication skills.

Manage a portfolio of loan applications with focus on converting applications to funded loans meeting and exceeding compliance deadlines for closure.

Responsible for applying and researching loans that have unapplied funds to loans

Review multiple reject reports and decision how funds are to be allocated. Reverse and reapply apply funds that have been misapplied to loan, research missing payments

with use of research tools. Knowledge of Payment Hierarchy and how funds to be applied to loan, Principal, Interest, Escrow,

Fees, Corporate Advance. Is supportive and attentive throughout the loan process- from acceptance to closing. Ensures proper guidance is given when going through home loans process. Takes ownership in resolving any issues that may arise during the process. Knowledgeable, kind and responsive resource for customers and employees when they have

questions.

Chase Bank, Irving TX 2011 – 2012Relationship Manager, Home Equity Bankruptcy Department

Responsible for reviewing modification documents to decrease turnaround time and approval. Served as liaison between underwriter and phone representatives.

Responsible for keeping up to date on new regulations set by the government which required regular online training.

Reviewed critical documents received from borrowers which was a part of the Loan Modification process prior to being submitted to an underwriter to review.

Subject matter expert over the Loss Mitigation files that involved the courts and attorneys and trustees and these cases were time sensitive and it was critical that a decision be made within a short period of time.

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Mark Abel Mbawest@gmail.com Page 2

Researched, Collected, and reviewed documents required for Loan Modifications and to offer a possible Loan Modification if they met the criteria.

Utilize knowledge of bankruptcy and debt restructuring/collections Adhere to all corporate policies as well as internal and external and compliance guidelines Develop and maintain working relationship with Outside Counsel, Trustees, and Bankruptcy Courts. Manage deadlines by prioritizing and handling multiple projects with competing time constraints Adaptable to quickly changing environment(s). Maintain working knowledge of investor requirements and ensure that those requirements are

met. Ability to handle stressful situations and effectively manage a high volume workload. Willing to

work in a call center environment with heavy telephone customer interaction, while maintaining a high portfolio performance.

The Law Office of Suzanne Lomenick, Dallas, TX 2010-2011Office manager

Southwest Airlines, Dallas TX 1999 – 2009Customer Service Agent

Extended Stay America, Columbia MD 1995-1999Front Desk Clerk,

EDUCATIONHoward Community College, General Study’s courses, Columbia, MarylandTarrant County Community College, Business Management courses, Arlington, TexasHigh School Diploma, Mt Hebron High School, Elliott City, MD

Professional Development Time Management Online ClassEffective Communication Online ClassExcel Online class Public Speaking ClassSLQ2CQ Certification

Technical Skills Microsoft Office, Image soft, Recon, Lender live, Fortracs, VLS, MSP, ALS, ECM, E-Magnified

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