MR. AUTTAPHUM RUTHUMNONG 139 Pracharajbumpen 5 Pracharajbumpen Road Huaykwang Bangkok 10310

(66)84-076-2410, jmshin@live.com

----------------------------------------------------------------------------------------------------------- Almost 4 years I have been working in administration of preventing

Fraud-credit card and Authorization of temporary credit limit. They made me know that

the positions of preventing damage and together customer services which is my knowledge

from my real working experience, as well as my service-mind and observant habit from my

nature. It can be utilized for helping customers to protect and solve their problem, and also

provides training work in English to officers to develop personnel and organization. All

are my dream job

-----------------------------------------------------------------------------------------------------------

Career Objective

To apply for Fraud Control Position (Supervisor or Senior Officer ) Expect Salary: 49,000

Education

Rajabhat Suansunandha University.

Bachelor of Art Degree in tourism Industry

Language Institute Thammarat University

TU-TESOL Certificate (Teaching English to Speakers of Other Languages)

Recently 4 year experience

Krungthai Card Public Company Limited, Bangkok Jan 2012 – Present

Full Time –Fraud Prevention Officer

Monitor the transaction data of client’s credit card, identity fraud activities, coordinate with investigation team to

capture fraud activities occurred, including to prevent fraudulent transaction real time, near real time, and batch report

Solve the problem to Cardholder, Merchant, Bank acquirer (Inquiry, Maintenance, Complain).

Support Team Authorization incase emergency for Approve/Reject Temp-Line of Cardholder

Authorize and approve temporary credit limits.

Investigate case dispute or suspected fraud issue and find out fraud case/person or fraud gangster

Update fraud new trends and share information to team and Call Center

Update the KTC product knowledge and new promotion to team.

Permanently block a credit card and issued a new credit card for the customers

Verify customer personal Information and Activate credit card.

Support Test: KTC Phone Banking (Call Center)

- New Script for Customer verification

- New IVR System

More than 2 years in an English coach of KTC.

- A coach in the project of English for work ( Fraud Prevention & Authorization team)

- A coach in the project of English for work ( Marketing team )

- A coach in the project of English for work ( Credit Acceptance team)

Another Experiences

Amanta - Rachada Service Apartment (Naraiproperty), Bangkok Oct 2011 – June 2012

Full Time – Guest service executive (Receptionist)

Sell and Present, Room for the customer

Customer information management

Manage and Resolve for customer issues.

Room booking / and check in/out / operator

Provide information to customers.

Rajadhivas school , the secondary educational service area office1 , Bangkok May 2009 – Oct 2011

Full Time – Administrator and English teacher

Teaching English for Secondary Student level 2 (Grade 8.)

Manage the government's document

Check the email from the Secondary Education Service Area Office 1 and reply

BTS Group, Bangkok, Dec 2008 – Apr 2009

Past Time – Station Personal Service

Facilitate customer flows to make sure that all customers receive maximum satisfaction and comfortable ride

Work under pressure to deal with emergency cases such as customers fainted, customer fell into the rail within

the timely manner

Provide information and make announcement to customers in English and Thai

New Siam Riverside Guest house , Bangkok Apr 2008 – Oct 2009

Full Time – Receptionist

Sell and Present, Room for the customer

Customer information management

Manage and Resolve for customer issues.

Room booking / and check in/out / operator

Provide information to customers.

Extracurricular Activities

Attended a 60 - hours in English for work at Language Institute,Thammasat University

A trainer in the Project of English for Fraud Prevention & Authorization.

An assistant for arrange a tour program inside country and neighboring countries.

Internship at Chiangmai Immigration for 3 months (1 year Visa And Foreigner residence certificate)

Attended a program on hotel Exposure with a focus on front office operation

Attended a personality course

Internship a tour guide in Good Luck Tour CO.,LTD

Internship at Kaew Jao Jom hote ( Suansunandha hotel )

Sell agent staff at BenQ mobile phone company

Skills and Interests

Languages Fluent communication and writing in Thai and English

Computer Skills Experienced in MS Offices, Dreamweaver, Windows Movie Maker, Ulead Video Studio, IMovie

Interests Singing , Tourism , Foreign language ,Teaching

REFERENCES

Mr Suvit Muendej

Manager-Fraud Control

Contact number: 085-1230606

My personal information

My portfolio while I work at KTC

Krungthai Card Public Company Limited

I started work at KTC in 2012 of February.

Almost 4 years that I have worked in Fraud

Prevention division at KTC. My responsibilities are to

prevent fraudulent transaction, English speaker officer

and English trainer of the team. Most of people call me

“Teacher Ben”

While I worked here, I have learnt a lot of

knowledge about fraud analysis and I got more

experience in my duties. I have to prevent fraudulent in

both of the merchant and credit card, including

authorizing temporary credit limit. In free time I have

learnt more about Fraud Investigation duties. In this

part I want to learn by myself, so I consulted with my

colleagues who work in Fraud control division.

Let's see my

other works. Next

In 2012 I got testimonial letter in good working from KTC board.

After I have started work here for two months, I was assigned to

work at credit limit authorization team in temporary because the

officer there is not enough to work. While I worked in this duty, I

observed and found the suspect person, then I can catch him and I

had prevented damage more than 300,000 baht.

ป 2558 พอท ำงำนมำไดสกพกจนมควำมรและควำมเขำใจในงำนทท ำอยพอสมควร ในชวงวำงจงไดมโอกำสแบงเวลำจำกกำรท ำงำนมำท ำโครงกำรเทรนและพฒนำภำษำองกฤษใหกบพนกงำน โดยเรมแรกจำกกำรจดอบรมใกกบทมของตวเอง ครงนเปนกำรจดอบรมระยะยำว รวมๆ แลว ใชเวลำ 1 ปเตม โดยสอนตงแตพนฐำนทำงภำษำองกฤษ จนถงใหพนกงำนสำมำรถพอทจะสอสำรกบลกคำได

The English for work project

( Fraud Prevention & Authorization Team)

ป 2559 หลงจำกไดจดกำรอบรมภำษำองกฤษใหกบพนกงำนในทมของตวเอง และไดมกำรไปพดตอๆกนจนท ำใหทมอนๆสนใจ จงไดมโอกำสไดจดอบรมภำษำองกฤษใหกบทมอนๆ

เดอน มนำคม – กนยำยน 2559 จดกำรอมรมภำษำองกฤษ ใหกบทม Marketing

เดอน พฤศจกำยน 2559 – ปจจบน จดกำรอมรมภำษำองกฤษ ใหกบทม Credit Acceptance

นอกจำกจดกำรอบรมภำยในองคกรแลว ในวนท 12 ตลำคม พ.ศ.2559 ผมไดรบเชญใหไปเปนวทยำกรเพอบรรยำยใหควำมรและประสบกำรณในกำรท ำงำนใหกบนกศกษำชนปท 4 เอกกำรจดกำรสำรสนเทศ มหำวทยำลยรำชภฎจนทรเกษมฟง ในหวขอเรอง Do you know why English is very important in work-life? คณรหรอไม “ท ำไมภำษำองกฤษถงส ำคญในโลกของกำรท ำงำน” เพอเตรยมควำมพรอมทจะออกไปสโลกของกำรท ำงำน

กวำ 2 ป เตม ชวงระหวำงท ำงำนยำมวำงผมกเขำอบรมเพอศกษำเพมเตม ทสถาบนภาษา มหาวทยาลยธรรมศาสตร เพอเพมควำมรควำมสำมำรถในดำนภำษำองกฤษเพอน ำมำปรบและพฒนำไปใชในกำรท ำงำนดำนสถำบนกำรเงน