Ubaid ur rehman R-34 Sector 11-c/2, Sir Syed Town North Karachi, Tel:03432628791, 0213-6984154 , 0333-3213133 ubaid124@hotmail.com.

EXPERIENCE:-

June’09– Aug’10 Service Advisor – I.G Motors Karachi,

Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer’s schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when

technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Jan’12– June’13 Supervisor – NAZIR Engineering Works Karachi.

Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Vehicle suspension fault diagnosis. Vehicle staring repairing. Vehicle disk turning. Customer dealing.

Jul’13– till now Manager Sales and Marketing – INNOVATIVE MECHANICAL SOLUTIONS.

Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.

Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.

Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization’s presence throughout Australia.

Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion program plans.

Responsible for the planning, recruitment, direction, organization and control of sales managers and sales representatives to accomplish specific objectives.

Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins.

Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual territory sales and commission targets and administer the commission plan.

Personally observe the performance of medical representatives in the field on a regular basis.

QUALIFICATION

Sep 11 – sep 13 B-Tech Honours (Mechanical), Indus University Karachi

Sep 09 – sep 11 B-Tech Pass (Mechanical), Indus University Karachi

April 06 – May 09 Diploma In Associate Engineering, G.C.T College Karachi

------ 00 – Aug 09 Intermediate (Commerce) Private Combine H.S.C Board Karachi

------ 00 – Mar 03 Matriculation (Science) Lacanadiana School S.S.C Board Karachi

OTHER QUALIFICATION

Diploma in IT MOC (Microsoft Office) Networking

SKILLS AND ABILITIES:- Team Work: I have successfully undertaken various team projects within both academic and non-academic environments.

Willingness to learn: I am keen to develop my understanding and acquire new skills through employment.

Problem Solving: I have the ability to problem solve, tested with continuous problem solving exercises given as assessments, which may require mathematical analysis and evaluation.

Computer Skills: Knowledge and experience of Windows XP, MS Excel, MS Word, Power Point

PERSONAL:- D.O.B : FEB 15, 1989 Religion : Islam C.N.I.C : 42101-2111177-7 Marital Status : single