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Beryl W. Burke [email protected]
PHONE (210) 727-3215 cell
EDUCATION Master of Business Administration, University of the Incarnate Word, S.A., Texas (2016) Bachelor of Science in Business Administration, University of the Incarnate Word, S.A., Texas (2014)
PROFESSIONAL EXPERIENCE
Owner/Operator 02/2015 – PresentBW’s Landscaping, Schertz, Texas
Opened business after research of startup rules, laws, regulations, equipment, permits and licensing. Obtained consistent 5Star customer rating throughout entire business history with zero reported
customer service complaints. Achieved a substantial increase in net income of 1,153% and gross profits of 67% from first year of
operations versus current year of operations. Created all marketing ads utilized to attract over 100,000 advertisement ad views while receiving
approximately of 7% sales from such from social media website. Accomplished zero incident safety record with up to seven employees for entire business history.
Manager 08/2013 – 06/2014Kinloch Equipment & Supply, Inc.
Maintained security and accountability of corporate’s satellite facility and it’s assets in excess of $6M. Reestablished relationships with municipalities, contractors and corporate entities while improving
customer relations and achieving one of the highest grossing monthly revenues. Obtained technician certification of repair and product information required by Vactor to provide end
users with technical/mechanical support of their specialized equipment. Created new checklist for service, installation/implementation and repairs to ensure customer satisfaction.
General Manager / Outside Sales Manager 01/2012 – 10/2012A+ Transmission Specialists, Universal City, Texas
Managed two auto repair franchises and awarded top center for expenditures versus revenues in 2012. Administered franchise operations in sales, supplies, parts management and customer service issues to
gain top three internal franchises rating in 2102. Secured 30% of center workload by conducting outside sales at approximately 125 sites on weekly basis.
Center Manager 03/2010 – 01/2012A+ Transmission Specialists, Universal City, Texas
Managed automotive repair franchise increasing first year revenues 42% the first year. Established operation guidelines to resolved service issues through quality control, business efficiency and
customer service. Established new franchise location and oversaw employee hiring and training for startup operations.
Center Manager 04/2007 – 02/2010AAMCO Transmissions, Corpus Christi, Texas
Managed franchise operations and increased overall revenue by 63% within two years. Rated #13 in the region out of approximately 370 franchise centers in customer service and sales. Earned Master Management Gold Ring for AAMCO’s first year of the Complete Car Care Program. Received numerous management awards for outstanding customer service, sales and operations.