NAME : SREEJITH.P.S

MOBILE No. : +974-70316689

EMAIL ID : sree1493@yahoo.com

PASSPROT No : J3498603

QATAR ID No : 29335601550

PERSONAL PROFILE

GENDER : MALE

DATE OF BIRTH : 14/10/1993

NATIONALITY : INDIAN

MARITAL STATUS : SINGLE

FATHER’S NAME : P.K.SANTHOSH

LANGUAGES KNOWN

• English

• Malayalam

• Tamil

CAREER OBJECTIVE:

To seek a responsible and challenging position in the organization where my knowledge can be shared and enriched.

EDUCATIONAL QUALIFICATION:

COURSE INSTITUTION MARK SECURED

BOARD/ UNIVERSITY

YEAR OF PASSING

B techElectronics and Communication

Engineering

VISWAJYOTHI COLLEGE OF ENGINEERING AND TECHNOLOGY

CGPA 6.2M G

University 2015

AISSCEIDEAL INDIAN SCHOOL,DOHA-QATAR

80.6% CBSE 2011

AISSEIDEAL INDIAN SCHOOL,DOHA-QATAR

79.4% CBSE 2009

TECHNICAL SKILLS:

Computer applications : MS Office, Proteus, MS Word, PowerPoint, Oracle CRM on demand

Technical training : Undergone In-plant training on “Telecom Technologies” conducted by Bharat Sanchar Nigam Limited(BSNL), which is a Government Telecom Company in India.

Customer Service & Technical Training : Undergone Customer Service and Technical training for trouble shooting and resolving problems regarding Mcafee Anti-virus software at Sutherland Global Services

ACADEMIC PROJECTS& SEMINARS

Mini Project on Walkie Talkie. Main project on Self Balancing Robot using PIC16F877A IC controlled using a Laptop through a

wireless medium. Presented seminar on the topic TeraHertz Technology which is an Emerging Technology which can

be used in the Future.

MY KEY SKILLS:

Leadership qualities Good communication skills Ability to provide a solution under any critical situation Team Work Customer service

HONOURS AND ACTIVITIES:

Participated and won prizes for various sports events at school level. Winners of Qatar Cricket Association cup under-16 and runners-up in under 17. I was awarded the Sports Captain badge for green house for my overall performance in Sports as

well as Academics. Active member of the college sports day and serving as a right hand to the captain. Active member of college arts and secured 2nd and 3rd prize for Drama and Street play.

HOBBIES AND INTERESTS:

Driving. Sports Listening to music

EXPERIENCE

Worked as Technical Support (customer service) for Intel Security (Mcafee) at Sutherland Global Services from January 18, 2016 to July 27, 2016.

Responsibilities:

Installed, configured and fixed issues with McAfee products Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Communicate technical information to nontechnical personnel. Conducted research to address customer concerns. Customer satisfaction with time management. Followed up with clients to ensure optimal customer satisfaction Demonstrated professionalism and courtesy with customers at all times. Remained up to date on the latest technologies and solutions applicable to company v products. Document the case on CRMoD for future reference Marketing a new service to the customers, by explaining about the importance and need for it for

future benefits.

REFERENCES:

1.) Prof. Jose P VargheseHOD-ECE DeptViswajyothi College of Engineering and Technology,ph no: 9447811953Email: jose.pvarghese@yahoo.com

2.) Nikhil BabuTeam Manager(Intel security – mcafee)ph no: +91-9747727420Sutherland Global Services

DECLARATION

I, SREEJITH.P.S hereby declare that the above-mentioned details are true.