DURGA DUTTA Mobile: +919654505300 E-Mail: sukladurgadutta@yahoo.com

Aiming for challenging assignments in IT Support with an organization of high repute in the IT sector preferably in Delhi & NCR

PROFILE SNAPSHOT

A dynamic professional with 3+ years of experience in:

~LAN Troubleshooting ~Installation & Configuration ~MIS Documentation Currently associated with SPC (SP Computer Pvt. Ltd.), Noida as Sr. Technical Support (IT) Proficient in identifying performances bottlenecks and taking adequate measures to rectify faults Deft in providing technical support for MS Windows OS, Laptop, desktop or Server, Hardware, Software and

Network Support Conversant with executing operations of Installing and configuring computer systems and diagnosing

hardware/software faults Expertise in steering activities related to IBM Lotus Notes and MS office 365, Windows 7, Windows 8,MS outlook

and Windows Server 2008 Overseeing the entire commissioning as well as conducting tests & inspections to ensure operational effectiveness

of the utilities Skilled in implementing IT strategies for achievement of organizational goal in terms of revenue and profitability

targets An effective communicator with proven abilities in implementing analytical skills and resolving complex technical

issues

SKILL SET

Operating Systems: Windows XP, Windows Vista & Windows 7Microsoft Servers: Windows 2000 Server AD, Windows Server 2003 AD, Windows Server 2008 AD & Windows

server 2012 ADSoftware: MS Office XP, MS Office 2003, MS Office 2007, MS Office 2010, MS Project 2007, Norton Utilities,

MS Office 365, McAfee Antivirus, WinZip, Symantec Antivirus, Putty Configure, SAP Installation, Altiris Installation, SSL VPN Configure, Microsoft system center 2012(SCCM Client, Email Microsoft Outlook, Lotus Notes6.5 & 8.5.2), HP Service Manager(Ticketing application)

Hardware: IBM Laptop & Desktop, Wipro laptop & Desktop & HCL Laptop & Desktop, Dell Laptop & Desktop.Networking: Routers, Switches, Modems & HubsOther Microsoft 2003 and 2008 Active directory (AD), DNS, DHCP Configure & troubleshooting,

Microsoft Outlook 2003 and 2007 Configure & troubleshooting, Microsoft office 365, VMware Workstations (basic), Blackberry enterprise mail configuration & troubleshooting, iPhone 5s & 5c configuration & Troubleshooting

ORGANIZATIONAL EXPERIENCE

Since 15th July 2015 to till date. : MindLance Inc. Based on Gurgaon sector-44, Haryana.

Designation : Desktop Support Engineer for all locations (Bangalore, Noida, Gurgaon and USA). Implementing technical knowledge in networking area, operating system (Server and PC). Provide Remote support to all offices (Gurgaon, Noida, Bangalore and USA). Microsoft office 365(Outlook & Lync) configuration & troubleshooting. Mapping client’s requirements & architecting customized solutions to suit their requirements.

Receiving, prioritizing, documenting and actively resolving end-user help requests providing support for MFD printer (Ricoh, Canon & HP).

Providing technical support on issues like lotus notes, and Errors in software or in OS, etc. Installations & Configurations Client OS- Win 7, Vista, Window 8.1. Scrutinizing ticket, accepting & providing resolutions to user under SLA entering of calls in Request Now,

following up and close the calls within SLA. Basic level troubleshooting and support for VMware Workstation & Player (Version 9 & 10) Conducting Symantec antivirus installation, updating & virus detection & removing. Dell & Lenovo laptops, desktops call logging and repairing, maintaining records of calls. Executing installations, configurations & troubleshooting of Office 365 (SharePoint, Outlook 2013, and Skype

for Business) and Password reset through Administrator Center. Domain (AD) User Account unlocks, Password reset & User account creations. Implementing security policy and virus protection. Manage the IP reservation, maintaining the scoop on DHCP. IT Assets and Vender management. Meetings and Discussion with Top level management regarding the new technologies implementation over the

site.

---------------------------------------------------------------------------------------------------------------------------------------------------Since April’12 to June 2015 SPC (SP Computer Pvt. Ltd.), Noida as Technical Support (IT)

Growth Path Desktop support Engineer L1Since September’14 to till date Sr. Technical Support Engineer (IT) for entire Asia Pacific region.Key Result Areas:

Project Handled: Rockwell Automation India Pvt. Ltd., Noida

Implementing technical knowledge in networking area, operating system (Server and PC) Provide Remote support to entire Asia Pacific region Successfully managed GPT R9 business (SAP) Training Event at Oberoi hotel Delhi from IT support prospective

in December 2013 Microsoft office 365(Outlook & Lync) configuration & troubleshooting Mapping client’s requirements & architecting customized solutions to suit their requirements Receiving, prioritizing, documenting and actively resolving end-user help requests Providing support for MFD

printer (Ricoh, Canon & HP) Successfully managed the PC (Model Dell latitude E6400 into Dell latitude E6420) refreshment project Providing technical support on issues like lotus notes, VPN secure ID, and Errors in software or in OS, etc. Installations & Configurations Client OS XP, Win 7,Vista ,Window 8 Scrutinizing ticket, accepting & providing resolutions to user under SLA entering of calls in HP Service manager

(SM7), following up and close the calls within SLA. Basic level troubleshooting and support for VMware Workstation & Player (Version 9 & 10) Conducting Symantec antivirus installation & virus detection & removing Dell laptops call logging and repairing, maintaining records of calls Assisting end trained the users to handle different software application as per requirement Maintaining in & out IT inventory records Executing iPhone 5S & 5C configuration & troubleshooting; blackberry mobile lotus notes & same time

configure Executing installations, configurations & troubleshooting of Lotus Notes 6.5 & 8.5.2, Lotus Notes Account &

Password reset by Lotus notes ID Vault Domain (AD) User Account unlocks, Password reset & User account creations Implementing security policy and virus protection Basic level Network support Responsible for creating, testing PC images using Altiris OS Deployment on client. SSL VPN new token re-generate & troubleshooting SAP Account unlocks & password reset

Work with Wintel & Network team to support the Server & network activity at the India region Work with application team like- Massaging team(Lync & Outlook), Security account team, Computer virus

security team

SUCCESSFULLY COMPLETED IT PROJECT Lotus Notes Mail V6.5 to V8.5 Up gradation:-

Role- Project Engineer for Noida & Pune location Duration- 1st Oct’2012 to 20th Nov’2012(one month 20 days). Employees’ strength- 170 Employees Reporting- Santosh K Prasad (Project Manager for India) Project was completed successfully on time.

Laptop model & OS Up gradation at Lektronix India Pvt. Ltd which was acquired by Rockwell:- Role- Lead Engineer Duration- 25th Feb’2012 to 10th Jan’2012. Employees’ strength- 20th Employees Reporting- Mr. Yogesh Kumar (Sr. IT Manager India); Project was completed successfully on time with proper data restoration and RA standard software.

Laptop model Dell D630 to E6420 (PC refreshment Project) Refreshment Project:- Role- Lead Engineer Duration- Feb’2014 to March’2014. Employees’ strength- 40th Machines Reporting- Mr. Yogesh Kumar (IT Manager India) Project was completed successfully on time with proper data restoration and RA standard software.

Highlights: Successfully provided local and remote desktop support for entire Asia Pacific region. Competently executed the following operations:

o MCSE Windows Server 2003 Active Directory Configurationo Microsoft Windows XP & Windows 7.o Windows server 2003 & 2008 DHCP installations & configurationo Microsoft Windows DNS Configurationso Supporting Windows Vista Operating System and Applicationso Microsoft Windows 2003 Administrationo Managing a Microsoft Windows Server 2003 & 2008 Environmento Windows XP, Windows 2000 Professional and Windows NT System Administration

Completed the following certifications training under Rockwell Automation India Pvt. Ltd., Noida:o Certificate in ESS (Employee Self Service)o Certificate in SAP portal and Navigationo Windows 7 Certification o ITIL v3 Foundation

ACADEMIC QUALIFICATIONS

Bachelor of Art (B.A.) from Kanpur University 12th from DIC, Bindki, U.P. Board

Other Course: Successfully Completed A+, N+ and MCSE from (HCL Career Development Center) “HCL CDC”, Noida

PERSONAL DETAILS

Date of Birth: 3rd Jan, 1988Languages Known: English & HindiAddress: Plot No.- 62/3, Hans Enclave Gurgaon near Rajeev Chowk, Haryana.