1. 1. Matthew Ward 85-320 Westminster Avenue London, Ontario N6C 5H5 m_ward7@fanshaweonline.ca Skills/Qualifications Experienced in Java, C#/C++, HTML5, JQuery, ASP.Net, and SQL Client/Server Knowledgeable in computer technical support and troubleshooting, extending to software installation, and hardware upgrades Excellent customer service, communication, data entry, team-work, and problem solving skills with 4 years of experience in inbound call centres _____________________________________________________________________________ _ Education Computer Programmer Analyst Program Fanshawe College, London, ON September 2013-Present Courses include: Programming Fundamentals, Networking Fundamentals, Object Oriented Programming with Java and C++, Web design, SQL Client/ Server, and Advanced Database Awards: Deans Honour Roll (2014) _____________________________________________________________________________ _ Work Experience Peer Tutor January 2014 Present Fanshawe College, London, ON Help students with understanding course concepts Assist with developing healthy study habits IT Solutions Developer January 2015 April 2015 TD Canada Trust, London, ON (Co-op) Installed and configured various software, and plug-ins such as RAD/WAS, MKS Integrity, JUnit, and NodeJS Worked with Java, XML, JavaScript, and AngularJS Collaborated and met regularly with colleagues to discuss project aim, direction, and solutions to achieve target deadlines. Customer Service Representative March 2012- May 2013 Wipro Limited, Brantford, ON Provided customer and technical support to customers for telecommunication services Assisted agents as a Senior Support Representative De-escalated and resolved client calls as acting supervisor
2. 2. Matthew Ward 85-320 Westminster Avenue London, Ontario N6C 5H5 m_ward7@fanshaweonline.ca Customer Service Representative November 2005 November 2008 NCO Financial Services, Brantford, ON Managed customer accounts in a prompt and professional manner Balanced call flow on multiple key performance indicators Volunteer Experience Student Administrative Council for School of IT October 2014 Present Fanshawe College, London, ON Scheduling regular meetings with Class Representatives to discuss concerns and/or suggestions Liaison between Class Representatives and Fanshawe Student Union board members to discuss concerns raised during meetings with Class Representatives Java Peer Mentoring January 2014 Present Fanshawe College, London, ON Guide students with understanding course content and concepts, while offering moral support Fanshawe Student Union Class Representative September 2013- June 2014 Fanshawe College, London, ON Collaborated with other students and council members to identify, and suggest areas of improvement around campus Liaison between student body and Student Administrative Council Campus Open House January 2014 Present Fanshawe College, London, ON Greeted prospective students and families, summarized program content, and answered questions _____________________________________________________________________________ _ Interests and Hobbies Actively coding Java and C++ in my spare time Regularly help friends and family with all their IT needs Assembling plastic car models A passion for art. I draw, and airbrush Love riding BMX and learning new tricks Thoroughly enjoy cooking, baking, and barbecuing