resilience mastery the secret to true work life satisfaction and the key to team productivity,...

RESILIENCE MASTERYRESILIENCE MASTERY

The secret to true work life satisfaction The secret to true work life satisfaction and the key to team productivity, and the key to team productivity,

performance and profit…performance and profit…

www.IRISconsulting.com.au Building the emotional strength of your team!

What is RESILIENCE?What is RESILIENCE?

• Engineers think of resilience as the capacity of material to absorb energy when it is deformed elastically.

• The ‘IT guy’ in your office would understand resilience to be the ability of the computer network to provide and maintain an acceptable level of service in the face of various faults and challenges to normal operation.

• Ecologists define resilience as the capacity of an ecosystem to tolerate disturbance without collapsing into a qualitatively different state that is controlled by a different set of processes.


Just to make it a little easier…Just to make it a little easier…

• The school of physics has helped us to define resilience as:


Now that makes it easier!

In our words…In our words…

Resilience is…

The capacity of people to cope with stress and catastrophe.

The ability to confront adversity and still find meaning.

The ability to survive (practically) anything, not give up and still look forward to tomorrow (or at least two

days from now)!


Common QuestionsCommon Questions

• Where does resilience come from?

• Do some people have more of it than others do?

• Is this some unique quality only special people have?

• What role does the environment and culture play in hindering or helping ones resilience?


The Simple AnswerThe Simple Answer

More then 30 years of research from such distinguished universities as Penn, Harvard,

Stamford and the like would tell us everybody has a resilience factor.

Moreover, the great news is resilience is not necessarily something we are born with, but

something that can be taught.


Resilience Mastery can be achieved by…Resilience Mastery can be achieved by…

Tutoring the development of Tutoring the development of seven fundamental strengths!seven fundamental strengths!


STRENGTH ONESTRENGTH ONE

Emotion Regulation…

• This refers to the ability to stay calm under pressure; as well as keep cool in times of great excitement.


These seven factors are sourced from the writings of Dr Andrew Shatté of Adaptiv Learning Systems, King of Prussia, USA

STRENGTH TWOSTRENGTH TWO

Impulse Control…

• The ability to restrain an urge.



STRENGTH THREESTRENGTH THREE

Empathy…

• How well you are able to read others’ cues to their emotional and mental states.



STRENGTH FOURSTRENGTH FOUR

Optimism…

• This is the ability to see the future as realistically bright.



STRENGTH FIVESTRENGTH FIVE

Casual Analysis…

• The ability to accurately identify the causes of problems.



STRENGTH SIXSTRENGTH SIX

Self-Efficacy…

• The sense of being effective in the world.



STRENGTH SEVENSTRENGTH SEVEN

Reaching Out…

• The ability to approach and extend out to others and seek new experiences.



How does Resilience help How does Resilience help business?business?

Long-term research projects dating back to Long-term research projects dating back to the 1960’s to today support the theory that the 1960’s to today support the theory that human beings have four fundamental uses human beings have four fundamental uses

for resilience; these include…for resilience; these include…


1. Overcoming childhood obstacles – whether it is dealing with a broken home, object poverty, or even emotional neglect or physical abuse.


2. Steering through the everyday adversities that happen to each of us daily such as arguments with friends, family dramas or relationship distress.


3. Bouncing back and finding a way to move forward when we come up against a life altering event that blows us off course from our well planned (or not so planned) path.


4. Reaching out to others so that we can achieve all we are capable of when or goals are to find renewed meaning and purpose in life and to be open to new experiences and challenges.


Now lets look at this in a true business sense…Now lets look at this in a true business sense…

In 2002, a large multi-national finance company was In 2002, a large multi-national finance company was confronting a number of obstacles in achieving their confronting a number of obstacles in achieving their sales forecasts. Therefore, in February they had a sales forecasts. Therefore, in February they had a

team of new brokers and agents due to complete their team of new brokers and agents due to complete their initial training before entering the company’s sales initial training before entering the company’s sales

force. As a tool to explore possible ways to overcome force. As a tool to explore possible ways to overcome declining sales, the company commissioned a declining sales, the company commissioned a

resilience trainingresilience training program; a random selection of 40 program; a random selection of 40 representatives (half of the graduating group) was put representatives (half of the graduating group) was put through one day of resilience mastery. As a measure through one day of resilience mastery. As a measure

of effectiveness, we monitored the level of sales of effectiveness, we monitored the level of sales earned by the sample group versus the group that did earned by the sample group versus the group that did

not participate in the training; the results speak for not participate in the training; the results speak for themselves…themselves…


Results SpeakResults Speak

In the first month after graduation the In the first month after graduation the resilient trained group accounted for resilient trained group accounted for

75% of the sales made by the 75% of the sales made by the graduating group;graduating group;



At the end of month three the resilient At the end of month three the resilient trained group accounted for 70% of the trained group accounted for 70% of the sales made by the graduating group; sales made by the graduating group;



At the end of month nine, the resilient At the end of month nine, the resilient trained group accounted for 65% of the trained group accounted for 65% of the sales made by the graduating group; sales made by the graduating group;

andand



12-months after graduation the 12-months after graduation the resilience trained group accounted for resilience trained group accounted for

63% of the sales achieved by the 63% of the sales achieved by the graduating group.graduating group.



After this success the entire sales team was After this success the entire sales team was put through resilience mastery and sales have put through resilience mastery and sales have since exceeded targets and forecasts since – since exceeded targets and forecasts since – so data of trained and untrained agents can so data of trained and untrained agents can

no longer be compared.no longer be compared.


Give your team the same chance…Give your team the same chance…

IRIS ConsultingIRIS ConsultingSuite 23Suite 23

International HouseInternational House104 Bathurst Street104 Bathurst Street

Sydney NSW 2000 AustraliaSydney NSW 2000 Australiap. +61 2 9283 6983 f. +61 2 9267 8382p. +61 2 9283 6983 f. +61 2 9267 8382

[email protected]@irisconsulting.com.au


resilience mastery the secret to true work life satisfaction and the key to team productivity,...

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