remediation services - tori global | home · 2019-07-04 · remediation services if you would like...
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Remediation Services
If you would like to discuss any of the propositions detailed in this brochure, please contact:
Experience. The difference.
IAN SUMMERFIELDGlobal Sales Director
MOMENTA
www.momentagroup.com
07921 881881
PAUL JENNINGSHead of Regulatory Compliance
TORI Global
www.toriglobal.com
07803 139595
OUR SERVICES
CUSTOMER TRACING & RE-VERIFICATION PROGRAMOur customer verification program reconnects with lost and “Gone away” clients. Our clients have included large retail banking groups and global insurers. Our InTrace system has consistently provided tracing results of at least 90%. This provides a number of benefits to clients including:
• Regulatory compliance: MiFID II and the General Data Protection Regulations (GDPR) place obligations on firms to ensure accurate client data. Non-compliance with regulations exposes firms to the risk of substantial fines. In the case of GDPR, fines of up to 4% of worldwide turnover may be levied against any firm not complying with the regulations.
• Delivering fair outcomes to customers: Reconnecting with clients can facilitate the delivery of fair outcomes to customers including providing pension benefits or a refund.
• Commercial/efficiency initiatives: Reconnecting with “Gone away” clients can produce the opportunity to either close accounts and thereby reduce costs or a commercial opportunity to develop the customer relationship.
Our customer tracing service can be used to deal with a range of issues including: legacy issues, remediation, outstanding audit actions, implementation of regulatory requirements and commercial initiatives.
AML / FINANCIAL CRIMEWe have significant experience of conducting AML reviews across the financial services industry including retail, investment and private banks. Our reviews have included assessing systems and controls, transaction monitoring, file rectification projects including; large scale client enhanced due diligence, source of wealth/source of funds rectification.
PAST BUSINESS REVIEWS, COMPLIANCE & QUALITY ASSURANCEWe have worked with the Boards of Financial Services firms to manage a range of remediation projects including packaged accounts, pension transfers and Payment Protection Insurance. Our approach is to work closely with the senior management in firms to ensure that projects are delivered on time, that the correct regulatory standards have been applied and that fair outcomes have been delivered to customers.
OUTSOURCING OF SERVICESWe can put together tailored solutions for clients so that part of their regulatory controls can be outsourced. Our outsourcing solutions covers all three lines of defence including:
• First line of defence resource: KYC / on-boarding specialists, complaint handlers, quality assurance teams;
• Second line of defence: Compliance function resource including an outsourced compliance team, AML teams, monitoring resource;
• Third line of defence: Outsourced Audit Teams and Subject Matter Experts.
TORI GLOBAL & MOMENTA
TORI and Momenta are working together to provide clients with leading regulatory solutions, combining in-depth regulatory knowledge and the ability to provide large scale resource to address these issues.
TORI GLOBALAt TORI Global we put real industry experience at the heart of our consultancy. We collaborate with clients to execute their strategy, deliver their operational commitments, and enhance their customer and client proposition. We build business sustainability through robust governance, risk and control, and ensure the organisation, leadership and people are aligned and engaged to succeed.
At TORI we believe that delivering success for customers relies on successful partnerships, and that successful partnerships are founded on the values of Trust, Openness, Respect and Integrity. This is what TORI stands for – not just in words, but in every aspect of our business.
We’re experienced. The TORI team have held C-level and senior roles in global organisations. We understand their business needs and the challenging sectors they work in.
We’re outcome based. We complete every project with speed, agility and a clear return on investment. We don’t just deliver value, we prove it.
We’re agile. Our extensive network of Associates and partners means we can scale up and down quickly. We can put the right people on the job to deliver the best solutions.
We’re flexible. Our flexible pricing model allows us to tailor projects to our clients’ specific needs. We will always find the right balance between quality, cost and risk.
We have no external investors. We believe this brings greater integrity and personal commitment to our client engagements.
We have a strong track record. Our long-standing client relationships are testament to our collaborative approach. We have achieved success together time and time again.
We have a no-nonsense attitude. Shying away from hard truths is not our style. Bringing a candid pragmatism to any problem is. Sometimes we may have to tell our clients what’s needed, not what they want to hear. We believe they’ll thank us in the end.
MOMENTAMomenta has been delivering resource expertise for 25 years. We can apply our specialist knowledge and techniques to any project and have a proven track record in the financial services sector, public sector and energy sector.
We work with many high profile clients, including the ‘Big 4’ consultancies and many household names in banking and financial services. Our clients trust our judgement and often work with us over the course of many years and we adapt to meet their needs.
Every business is built on its people performing to the best of their abilities. New technologies and software mean that the way operations are delivered has changed, but it is still the human touch that keeps customers happy and the human mind that develops inspirational ideas.
We have built a database of over 30,000 contract specialists, sourcing the best talent to help make a difference to your business.
This pool of talented contract professionals is available to you throughout the UK and Ireland, providing you with access to specialist skills just when you need them.
Our selection process is recognised through ISO 9001 accreditation meaning every contract professional we provide matches the most rigorous standard and has a proven track record in their field. As our database is extensive as well as high in quality, you can rely on a fast and flexible response.
Experience. The difference.