reekita quality management plan- final project for open a salon

REJUVENATE - SALON & SPA

NORTHEASTERN

UNIVERSITY, CPS

(EDUCATIONAL PROJECT) 2016

Project Management Plan Responsible for Quality Management Plan

Reekita Shah Alias Gala

N O R W O O D , M A - 0 2 0 6 2

P a g e | 2 REJUVENATE SALON

Document Author Reekita Shah Alias Gala Monday, April 25, 2016

Version Control

The following is the document for version control for revisions to this document.

Version

Number

Date of

Issue

Author(s) Brief Description of Change

0.9 11/15/05 Name1 - Project

Manager

Phase 1 - Preliminary draft for business case

1.0 1/27/06 Name1 - Project

Manager

Phase 1 & 2 – conform to new review template,

update for deliverables

Abbreviations and Definitions

PQMP Project quality management plan

PMP Project Management plan

PMI Project management institute

PM Project Manager

QA Quality Assurance

QC Quality Control

CCB Change control board

CMP Change management plan

QAP Quality assurance plan

QCP Quality control plan

INPUTS AND REFERENCES

1. Project Management Plan

2. Project Scope Management Plan

3. Project Cost Statement and Plan

4. Project Requirements Document and Traceability Matrix

5. Schedule Management Plan

6. Stakeholder Register

7. Communication Management Plan

8. Project Charter

9. Project Risk Register

10. Project Procurement Management Plan

11. Organization Process Assets and Enterprise Environmental Factors



INDEX

Introduction to Quality Management 1.0 Introduction......................................................................................................................Page 1-7

1.1 Purpose of the PQMP

1.2 Project Objectives

1.3 Project Background

1.4 Project Scope

Project Quality Management Plan Matrix-APPENDIX A (Page 41-44) 2.0 Service Quality Standards.............................................................................................Page 8-12

2.1 Organizational Quality Standards

2.2 Customer Quality Standards

2.3 Project Quality Standards

2.4 Regulatory Quality Standards

2.5 Goals of the project

3.0 Organization and Management....................................................................................Page 13-15

3.1 Organizational Responsibilities for Project Quality

3.2 Project Quality Tools

4.0 Service Quality Requirements.......................................................................................Page 16-19

4.1 Customer Requirements

4.2 Technical Specifications

4.3 Product Deliverables Acceptance Criteria

Project Quality Assurance Plan Matrix- APPENDIX B (Page 45-49) 5.0 Quality Assurance Plan..................................................................................................Page 20-23

5.1 Quality Assurance Activities

5.2 Quality Assurance Responsibilities

5.3 Quality Assurance Review and Audit Procedure

5.4 Customer Acceptance Testing

5.5 Process Improvement Plan

Project Quality Control Plan Matrix- APPENDIX C (Page 51-55)

6.0 Quality Control Plan........................................................................................................Page 24-27

6.1 Quality Control Activities

6.2 Quality Control Responsibilities

6.3 Metrics

6.4 Non-compliance reporting

6.3.1 Project Deliverables Status

6.3.2 Product Deliverables Status

6.3.3 Reporting and Communications and Recurring Communications Matrix

6.5 Change Management Plan

7.0 Documentation and Checklists.........................................................................................Page 28-40

7.1 Quality management process by PMI

7.2 Quality process checklist

7.3 Quality requirements review checklist

7.4 Checklist for quality control

7.5 Salon equipments checklist

7.6 Requirements for how to open a salon

7.7 Change request Form



1.0 Introduction This document mainly delivers quality management plan, quality metrics, quality checklist,

process improvement plan and change management plan. It will provide guidance to the project

manager, project team and management to manage, assurance and control quality throughout

the project. The quality management plan is create by the inputs from performance baseline

(cost, schedule and cost), stakeholder register, risk register, organizational process assets and

enterprise environmental factors to manage quality in an integrated system. This plan identifies

quality requirements, standard process, tools, technique, approaches, roles and responsibilities

for the project and its deliverables.

1.1 Purpose of the Project Quality Management Plan (PQMP)

The purpose of this document is to define the use of processes, tools and standards to manage

quality in an effective manner on a project. This plan defines how to manage and use the

activities of quality assurance and quality control on the project activities and on the project

deliverable. It validates the completed deliverables are in compliance to the acceptance

criteria of the project quality requirements and stakeholder's requirements.

Project Quality Management plan provides a structure for quality assurance and

quality control for the team to perform confidently and produce quality work on the project.

The components of this plan are mention below:

Quality objectives

Project Background

Project Scope

Quality standards

Organizational responsibilities for quality

Quality requirements

Quality assurance plan

Quality control plan

1.2 Project Quality Objective

The objective of quality management plan is to identify quality standards and procedures

related to project deliverables and project processes to assure and control quality on this

project. The main aim of this plan is continuous improvement with regard to quality and use

of integrate quality processes to accomplish the quality objectives on this project.

The following are the quality objectives that imply throughout the project for the assurance

and controlling project deliverables and processes:

The deliverables should meet all the quality project requirements as described in this plan



The deliverables must comply with defined government and business standards and

procedures

The deliverables must comply with the best practices of project management

The deliverables must meet the expectations of relevant stakeholders

The deliverables should be in the best interest of public health, safety and security

1.3 Project Background

Overview: This Rejuvenate project is to open a Salon that is committed to provide high

quality services to all its customers. This project strives to accomplish complete customer

satisfaction by providing numerous services at a very affordable and reasonable price,

using quality products and machineries for all its services, providing comfortable, safe,

secured and enjoyable ambience that is conveniently located with diverse, hardworking,

friendly, professional and qualified staff members.

Project Sponsor: Establish XYZ cooperate company-manufacturing cosmetics past 10

years.

Budget and Schedule: The overall budget of this project is $200,000*/- and it is

scheduled to open by 21st, December 2016.

Objective: The main objective of initiating this project is to generate net profit of

approximately $200,000-$250,000 per year by opening one center and expanding this

business by selling chains and franchisee to qualifying buyers in the coming 5-7 years.

Mission: Enhance customer's personal appearance by providing quality services to build

their self-confidence and make them feel truly beautiful and provide customer satisfactory

services.

Purpose: Expand this business in various countries and make it an international brand

name. This purpose will be accomplish by providing customer satisfaction, quality

services, branding and expanding the business through selling franchise and opening

multiple chains in different countries and cities.

Target Market: All age groups and gender

Keys to success: The various keys to success of this project are mention below:

Services: Rejuvenate will provide full-service related to beauty. Customers will have

multiple options for choosing the services as per their needs whether to relax or enhance

beauty at a very affordable and reasonable price.

Quality: Rejuvenate will be maintaining quality standards and processes throughout the

operations of the business for maintaining customers satisfaction and to take precautionary

action related to public health, safety and security.

Location: Rejuvenate will be located in a safe and secured location and will be easy to

commute.

Reputation: Rejuvenate will provide guarantee for customer satisfaction and promote itself

by word of mouth and marketing strategies.



Ambience: Rejuvenate will have a theme-based ambience that will be smoothing and

comfortable for the customer.

Timings: Rejuvenate will be flexible with timings as per the needs of the customer.

Staff: Rejuvenate will hire only professionals and qualifying staff to perform the services.

This center will have rotational staff members to maintain safety, security and to provide

best quality services.

1.4 Project Scope

The purpose of this project is to open a salon that provides services to all age group and

gender. This project targets to generate revenue and expand the business in the international

market over the period of few years. The project's overall budget is $200,000/* and

scheduled to be completed on 21st, December 2016. The project Quality Management Plan

will be applicable to all the deliverables, project activities, standards and requirements

defined and mentioned in this plan.

Project Quality Scope includes these major Deliverables:

The major deliverables of this project are as follows:

Location

Marketing

Catalog

Make up Cosmetics

Products

Staff

Equipments

Interiors

Staff Licenses

Services

Business plan

Financial Loan

Contracts and Agreements

Project Management

Staff Training

Business Insurance

Project Exclusion:

We do not perform any ill legal services in our center.

Estheticians and Dermatologist without state licenses will not be part of our staff member.

We do not provide gym, medical services related to serious health and permanent tattoo.



User Acceptance Criteria:

The services provided in the salon and spa should be conduct in a professional and ethical

manner.

The products and machines used for services should be of high quality.

The prices for the services should be reasonable and affordable.

Project Milestone: The project high-level milestones are as follows:

Project Constraints:

Finish the project by 12/21/2016

Project must meet quality requirements of the project

All changes needs to be approved by the sponsor of the project

All legal documentations, licenses and working permit should be complete as per quality

standards.

Project management plan must be approve before project execution.

Project deliverables must comply with quality standards to be accepted.

Project Stakeholders: Sponsor, Esthetic Technician, Staff, Accountant, Marketing Team,

Customers, Local Business owner, Interior Designer, Government Regulatory Department,

Local Public, Project team and Project Manager

High level Milestone Start Date Closing Date

Starting Project 01/20//2016 12/21/2016

Project Plan Approval 03/01/2016 03/22/2016

Finalize Location 03/10/2016 04/30//2016

Interiors 05/01/2016 12/18/2016

Marketing Plan and

Designs

07/01/2016 07/30/2016

Marketing 08/08/2016 04/01/2017

Recruiting Staff 10/10/2016 12/12/2016

Staff Training 12/13/2016 12/20/2016

Finance 04/01/2016 06/12/2017

Licenses and Insurance 04/01/2016 04/30/2016

Opening of the Center n/a 12/21/2016

Finalize Dealers,

Products, Cosmetics and

Equipments

06/01/2016 07/30/2016

Final market review 11/15/16 12/15/2016



Quality Planning

To manage quality at the extremely highest-level plan, do, check, act approach has been implied

to quality planning. This plan has divided this approach into three process groups Quality

Planning, Quality Assurance and Quality Control. This process will guide us how to implement,

monitor and control quality on our project for project success.

2.0 Service Quality Standards

This section identifies the quality standards related to organization, project, regulatory and

customer. It also mentions the goals to achieve by the project and the roles and responsibilities

that are relevant to manage, assess, monitor and control quality on this project.

2.1 Organizational Quality Standards Influenced by Sower (2011, pg: 26)

The approach that will be use to manage quality on this project for the process, products as well

as services will mainly be "TQM" described as management approach for customer satisfaction.

In this approach, the management and the employees will be involved in continuous quality

improvement and will be totally committed to implement quality into the cross- functional

project processes for ultimate customer satisfaction.

The key elements of this approach are as follows:

Customer-focused

Total employment involvement

Process- centered

Integrated system

Strategic and systematic approach

Continual improvements

Fact based decision making

Communications

Other than TQM approach, Organization may also make use of any one of the following

approach as per the organizations requirements.

Quality circles, zero defects, benchmarking, PDCA, SERVQUAL,ISO 9000:2015 Retrieved from:" http://asq.org/learn-about-quality/total-quality-management/overview/overview.html"



2.2 Users'(client) Quality Standards

The basic approach for the client quality standards on this project will be on basis of

International Organization for Standardization (ISO 9000:2015). Other than that, some of the

additional quality standards defined below should comply with the clients requirements. By BTEC Higher Nationals units, (2011):

"Health, safety and security practices: current and relevant legislation. eg Health and

Safety at Work Act 1974;

Control of Substances Hazardous to Health (COSHH);

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR);

Codes of practice relevant to the center (eg: waxing services, massage and esthetics

services).

Security practices (buildings, equipment, client/staff possessions, stock, cash and

equivalents, client data)

Quality standards such as British Standards Institution (BSI)"

Established professional standards by Boston government for salon operations like:

"Technicians wash hands satisfactorily and after every services performed, Technicians use

approved gloves when handling chemicals, Technicians must have infection and rash-free skin

Discard all bio-hazards appropriately".

The standards mention above will be use by the project team to manage quality. These

standards will guide the management on how should staff/clinic comply with the quality

standards of health, safety and security practices, improve the use of resources, improve the

process of risk management, customer satisfaction as the products and services will deliver as

committed.

Retrieved from:"https://qualifications.pearson.com/content/dam/pdf/BTEC-Higher-Nationals/Hair-and-Beauty-

Management/2010/Specification/BH023073-HNCD-Hair-Beauty-Management-units.pdf"

2.3 Project Quality Standards:

Project team will perform project work as per the standard of code of conduct of project

management. Some of the standards established for this project are as follows:

Perform as per planned in project management plan

Communicate and update regularly

Solve conflicts by peaceful communication

Be honest with each other and trust each other

Perform and partner as a team

Perform ethically on this project

Listen to others

Behave and perform with quality minded from the initiation to completion of the project.

Perform with integrity by doing what is committed

Incorporate the organizations and project standards of practicing into this project.



2.4 Project Regulatory Quality Standards:

The project quality must comply with the regulatory standards mention below: (By the Commonwealth of Massachusetts Division of Professional Licensure for opening a salon and spa)

"Policy No. 06-01 Salons cannot use names incorrectly suggesting the salon provides healing

or medical benefits. Names such as “healing”, “medical”, “med”, “clinical” or “wellness” are

prohibited.

Policy No. 06-02 Salon names using ethnic, gender, or age specific terms may violate

Massachusetts law and may be rejected or delay processing of an application.

Policy No. 06-03 Salons are prohibited from providing non-cosmetology services that may

endanger public health or safety:

1. Medical services, eyelash tinting, teeth whitening, use of cutting blades, and other such

services may not be provided anywhere within a cosmetology salon. Applications with

such services on them shall be denied.

2. Permanent makeup, electrology, tattooing, acupuncture, massage, and tanning machines

may be utilized in separate, distinct areas identified on the floor plan.

3. Salons may be located in other businesses if independently owned, operated, and

separate from those businesses. Such circumstances must be clearly documented on the

application for Board review".

Retrieved from: "http://www.mass.gov/ocabr/docs/dpl/boards/hd/hssalap.pdf"

All regulatory standards must comply with the Consumer Affairs and Business

Regulations: By the Division of Professional Licensure:

"References herein to "salon" shall mean a "shop," as defined in M.G.L. c. 112, § 87T and

referred to in M.G.L. c. 112, §§ 87T through 87KK.

The salon licenses must be issued by the Board according to the type of licences.

A salon license may be issued to an individual, partnership or corporation.

No person shall operate a cosmetology salon, manicuring salon or aesthetics salon without

first obtaining from the Board a license to operate such salon.

Every person contemplating the opening of a cosmetology salon, manicuring salon or

aesthetics salon shall file the appropriate application for a salon license with the Board, pay

required fees, and arrange for the premises to be inspected and approved by the Board. The



Board will not issue a license for any premises if required local permits and certificates have

not been obtained or if the Board's inspection reveals that the premises are in violation of 240

CMR 3.00.

A salon license is valid only for the location stated on the license and is not transferable or

assignable. Salon owners must immediately notify the Board in writing of the contemplated

sale or change in ownership of a salon. The purchaser of a salon which has previously been

licensed by the Board must file a new application for salon license with the Board, pay

required fees, and have the premises inspected and approved by the Board. A salon owner

seeking to change the location of a salon shall notify the Board in writing at least 30 days

before any such change in location. Upon approval of the new location by the Board, the

license for the previous location will be cancelled and the Board will issue a new salon

license for the new location.

Salon licenses must be displayed in a conspicuous place in the salon.

All cosmetologists, operators, instructors, manicurists, aestheticians, and demonstrators must

conspicuously post their current individual license and health certificate at their place of

employment.

"Gender-based pricing is prohibited by the Massachusetts Public Accommodations Act

(M.G.L. c. 272, §§ 92A and 98). Prices must be based on factors such as hair length or

difficulty of styling"

Follow recommended infection control procedure of the Centers for Disease Control

regarding all bloodborne pathogens, which includes HIV infection.

All "Cosmetology" services, as defined in M.G.L. c. 112, § 87T, including those rendered in

connection with the arrangement of any wig, wiglet or hair piece upon the head of any

patron, if offered for pay, must be performed in a licensed salon by licensed personnel only.

"SMOKING IS PROHIBITED WHILE WEARING A SHAMPOO CAPE, OR WHILE

HAIR LACQUER OR HAIR SPRAY IS BEING USED."

Retrieved from: "http://www.mass.gov/ocabr/licensee/dpl-boards/hd/regulations/rules-and-regs/240-cmr-300-

salons.html#3.01"

Secure the appropriate building/plumbing/gas/electrical/mechanical permits through ISD’s.



To consider Planning: According to city of Boston Gov,

"Site Cleanliness License: Submit dumpster site plan, maintenance schedule, disposal

contract, and rodent/pest control contract to ISD Environmental Services Division, 1010

Mass Ave, 4th Floor.

Storefront Signage: If you are located in a landmark building, Historic District, or Main

Streets District, your signs will have to undergo design review with that board/organization.

If not, they still may need to be reviewed by the Boston Redevelopment Authority.

Flammability Certificates: (Flame Certs) Required for each item in the shop that could

pose a fire hazard. This includes but is not limited to: any carpet, tapestry/ceiling tile,

curtain, any upholstered chair, couch, or non-metal furniture (including pedicure chairs), any

wall covering, and other decorations.

Annual Permit: required by the Boston Fire Department to store certain flammable

chemicals onsite."

The project quality must comply with the Boston Public Health Commission.

Retrieved from :"

http://www.cityofboston.gov/images_documents/AV%20Salon%20Printable%20updated_tcm3-27760.pdf"

2.5 Goal of the Project Team:

The main aim of Project Team is to achieve the goals mention below:

Quality work

Perform in a manner that does not affect the traveling public

No violations of laws

Meet the project Milestones

Respond in a timely manner

Complete this project safely

Perform as a team

Customer satisfaction



3.0 Organizational and Management

3.1 Organizational Responsibilities for Project Quality (Influenced by SOAR7 ch-1, pg 11)

The organizational responsibilities are delegate as per the activities of the TQM approach.

Total Quality Management is about listening to customers, doing the right thing the very first

time, identifying the cost of conformance and working on prevention measures, taking

ownership and standing by the commitments for project quality. The Project Manager will be

responsible for Quality Assurance and controlling activities and process, but he/she may

delegate various tasks for internal functions of quality assurance on this project, the quality

assurance activities are divided among the team members and management based on the

organization approach for managing project quality. Each quality assurance and controlling

activity defined in this plan is assign to a team member. The responsibilities are delegate based

on the categories like mission, customer requirements, suppliers, objectives, continuous

improvements, problem solving, jobs and people, management style, role of manager, rewards

and recognition and measurement. The Project Manager, Project Team and the Project Sponsor

will be responsible for implementing these project quality activities.

Retrieved from: "http://src.alionscience.com/pdf/RAC-1ST/SOAR7_1st_Chapter.pdf"

The following are the basic responsibilities of the Organization. These responsibilities are

divided as per the quality process of Planning, Assurance, and Monitor and Control

Project Sponsor: The owner of the cosmetic company sponsoring the project will be

responsible for final approvals on the project. The project sponsor will be part of review and

audit process the outcome of the deliverables.

Project Manager: The project manager will be responsible for delegating tasks to the project

team. Manage, assess, monitor, control and implement quality on this project. He/ She will be

responsible to manage the entire project and producing quality deliverables for the success of

the project. The project manager will be part of all the processes related to quality.

Project Team: Project team includes Subject Matter Experts, QA manager, Procurement

Manager, and Project Co-coordinator, Business Analyst, Marketing Team, Financial Advisor,

Branch Manager and Lawyer. The PM will be delegating the tasks or activities to the team

members. Project team will be responsible for collecting requirement, assessing data,

reviewing quality on the project.



The following table defines the roles and responsibilities of Organizational Responsibilities

for Project Quality. (Influenced by SOAR7 ch-1, pg 11)

Categories Work Culture Responsibilities for Quality Activities Role

Mission

"Ethical behavior, customer

satisfaction. Climate for

continuous improvement

ROI a performance measure."

Create and implement the strategy for controlling

quality based on customer satisfaction, ethical

behavior and continuous improvements.

PM,

Sponsor and

Project

Team

Perform transitional reviews to verify if we work is

performed as planned.

PM

Customer

satisfaction

"Use systematic approach for

seeking out, understanding and

satisfying both internal as well as

external customers"

1. Create and implement a systematic approach for

total customer satisfaction.

2. Develop stakeholder engagement strategies.

PM,

Sponsor and

Project

Team

Collect requirements, Perform quality assessment

and quality control activities.

PM & Team

Suppliers "Partnership" Create contracts or agreements for partnerships

with suppliers

PM

Verify Procurement Documents PM

Objectives

"Deliberate balance of long term

goals with successive short term

objectives"

Define quality on basis of customers expectations

and quality objectives

PM and

Sponsor

Review Project scope statement PM

Improvemen

t

"Understanding and continuously

improvement the process" 1. Create plan for continuous improvements based

on customer requirements

2. Control quality by monitoring growth in

achieving goals for continuous improvements

3. Develop strategies for integrated systems to

manage quality

4. Implement the standards defined by the

organization for managing quality

PM,

Sponsor and

Project

Team

5.Perform quality review of Project Management

Plan and performance report to validate if work has

improved on the project, and if work is performed

as per planned.

6. Maintain a risk register

7. Update Quality Plan if any changes to the

project plan.

8. Evaluate continuously

9. Implement Quality into the project processes.

Project

Team, PM,

Sponsor

Problem-

Solving

"Predominately participative and

interdisciplinary problem solving

and decision-making based on

substantive data"

1. Develop strategies for problem solving related

to quality

2.Develop and involve team approach for problem

solving

3. Document Quality issues or problems

PM,

Sponsor and

Project

Team



Retrieved from: "http://src.alionscience.com/pdf/RAC-1ST/SOAR7_1st_Chapter.pdf"

3.2 Quality Tools

The following are the Quality Management Tools will be used to measure quality on the project.

Cause & Effect Diagram

Check Sheets

Meetings

Control Charts

Flowcharts

Pareto Diagram

Histogram

Scatter Diagrams

Expert Judgment

Project Documents

(For additional, quality management tools and description refer to quality assurance tools section)

Jobs and

People

"Management and employee

involvements, work teams and

integrated functions"

1. Create contracts and agreements for the goals to

achieve quality, quality assurance and measures to

control quality that surge throughout in the center.

2. Involve team for quality management, assurance

and controlling process.

PM and

Sponsor

3) Review and Assessment process PM& Team

Management

style

"Open style with clear and

consistent objective, which

encourage group derived

continuous improvements"

1. Delegate the power for taking decisions and

determine deadlines for the putting the quality plan

into action by using all resources.

2. Provide with the resources committed to manage

quality. eg: money, machines, products, people and

Training

Sponsor

Review Scope Statement& PM plan Sponsor

Role of

Manager

" Communicate , consult, delegate,

coach, mentor, remove barriers

and establish trust"

Create training materials and train employees for

quality assurance and control based on company

standards and values

PM

Review training materials PM and

Sponsor

Reward and

Recognition

"Individual and group recognition

rewards and negotiated criteria"

Announce rewards for achievements of goals and

develop negotiation criteria.

Sponsor and

PM

Review work performance PM and

Sponsor

Measuremen

t

"Data used to understand and

continuous improve processes"

Measure improvements in the organization with

regard to quality

PM and

Team

Perform quality audit in center PM and

Sponsor



4.0 Service Quality Requirements

Objective: The primary benefits of meeting quality requirements include less rework, lower

project costs, higher productivity, increased profitability and stakeholder satisfaction.

4.1 Customer Requirements

The customer's requirements will be categorize as technical, users, regulatory, business, non-

functional and functional as per the deliverables of the project.

Data Collection for Customer Requirements:

This project has two types of users' walk-ins and returnable. Users' requirements data collection

is further assess to define customer requirements on this project. The outcome of data

assessment of the users' for the project is mention below: (Data was collect personally by

surveying 30 clients in an operating salon of Norwood, MA).

The employees must be friendly, professional, ethical, helpful, informative and presentable.

The services performed in the center must be safe as secured.

The employees must be quick in responding to customer's request.

The procedure for billing the customer's must be simple and fast.

The infrastructure of the center must appear to be attractive, hygienic and upscale.

The service provider must be easily approachable for the customer.

The staff members should always be willing to listen to customer and solve their concerns.

The staff members must be loyal, honest and should possess communication skills.

The products used for the services should be of high quality and should not be use beyond their

expiration date.

The machines and other electronic equipments used in the center should be of high quality and full

operational without any risks.

The prices should be reasonable for the services provided in the center.

Special discounts or packages should be offer for the returning clients.

The marketing plan or strategy should involve attractive discount offers.

The clinic must have a business License to operate legally.

The estheticians and dermatologist should have a Cosmetology License from the state.

The Catalog should look attractive and include all the services and prices offered in the center.

The Location of the center must be centrally located, near to commute and in a safe public area.

The business and services must operate as per the project management plan.

The services provided in the center must be better in terms of price, quality and variety from its

competitors.

In order for the project to be successful, it is important to collect data, analyze and assess to

create and fulfill customer requirements. Customer requests are create based on accurate data and

project deliverables. These requests will further be use for quality review and audit process. The

type of customer requests is mention in the quality requirements table below.



4.2 Technical Specifications

The specific and measurable technical attributes of the project is specify based on the WBS

deliverables, type of customer requests and quality standards and procedures mention in

QMP. The technical specification is use to add specific and measurable details to customer

requests for further quality assessment against customer's acceptance criteria of the project.

The technical specifications of this project are mention below:

Project Management Plan includes integration, scope, schedule, cost, quality, HR,

risk, communications, procurement, stakeholders to comply with quality requirements

on the project. In addition, it is also 100% comply with all the five process groups

from PMI.

The Business plan supplements with basic components like description, summary,

cost, team members, and market survey to cover all functionality of the business. In

addition, the plan also includes analysis of the company.

The Staff is 100% conformance with the state rules and regulations to meet the

quality and mandatory requirements. In addition, the staff member also has a 100%

valid state License that meets 100% to the standards of cosmetology to work legally

in the salon.

The Financial Loan is durable for 5 years to buy some time to pay off. In addition,

the bank also provides the plan for extension of 10 years of loan in order to plan for

mitigation.

Business Insurance is purchase from a reliable company for better security. In

addition, the business insurance also gives 100% coverage for malfunctioning in the

business.

The Contracts, Agreements and Licenses are in 100% conformance to the business

and service standards to avoid problems in the business on later stages. In addition,

the contracts, agreements and licenses are notarize from the lawyer, once all the

parties have agreed to sign.

The Location of the salon is 100% in conformance with the standards of public

health, safety and security department for performing smooth business operations. In

addition, the location is select in public area.

The interior of the salon fulfills the basic esthetics of hygienic, safe, secured and

healthy ambience for quality requirements and 100% quality standards of the project.

In addition, the interior is theme based, comfortable and cozy for better aesthetics of

the salon.



The marketing plan covers basic characteristics of the salon like affordable prices,

hair, skin and body relaxation related services to attract the customers. In addition,

the marketing plan also includes special 50 % discount offers.

The Catalog includes all characteristic features like price, services, contact

information and terms and conditions to meet basic functionality in the salon. In

addition, the catalog also includes $100* extra for special rates of the services from

expert esthetician.

Cosmetics used for the services are of XYZ company to maintain the perceived

quality of our brand name. In addition, the cosmetics are purchase from other

branded companies.

Products used for the services are 100 % compliance with Public health, safety and

security standards for maintaining high quality in the salon. In addition, the products

are purchase from branded companies.

Equipments used for the services are 100% compliance with the standards of

Control of Substances Hazardous to Health (COSHH) for customer safety. In

addition, the equipments should be functioning without defect.

The staff members are train to behave 100 % compliance with the code of ethics for

appropriate business operational environment. In addition, the staff members are

observe while working to comply with 100% customer's quality standards.

The services performed in the salon should be 100% compliance with the

cosmetology MA state policies and standards to meet quality requirements in the

salon. In addition, the services are perform should be 100% in compliance with

public health, safety and security standards to avoid legal matters in future.

The staff training should comply with quality 100 % standards of health, safety and

security for fulfillment of quality training requirement. In addition, the training

should include undertaking terms and conditions from the customers for demo

services.



4.3 Service Deliverables Acceptance Criteria

The established quality standards related to customer, project, regulatory, organization, and the

users' collected data would be use to determine the deliverables acceptance criteria that will be

use for customer acceptance testing. The following are the acceptance criteria for this project:

Location: The Location must be in Boston area of Massachusetts State.

Marketing: The marketing plan must include special discounts for new customers.

Financial Loan: Business should be approve for 30 % loan based on the cost of overall

business

Catalog: The catalog should include the list of names and photographs of the staff

members performing various services

Makeup Cosmetics: The cosmetics used for services must be of MAC, Bobby Brown

and L'Oreal

Products: The products used for services must be of Paul Mitchell

Staff: Minimum 20 Customers feedback form should be filled for the services

performed by the staff members during training period

Equipments: Check the electrical and mechanical components that include bolts,

screws, nuts and other mechanisms. Equipments must have return policy for defect or

faulty equipments

Interiors: The furniture used for interiors must be of Deco Enzo

Services: All services should be performed by professionals and 100% Licensed

esthetician

Staff Licenses: Staff must be 100% Licensed by MA state for Cosmetology,

Esthetician and Nails technician

Contracts, Agreements and License: Contracts, Agreements and license should

include 100% standards mention in quality plan for clear terms and conditions.

Business Insurance: Business should have General Liability Insurance, Commercial

Property Insurance, Business Owner's Policy, Professional Liability Insurance,

Workers Compensation Insurance, Umbrella Insurance and cyber Liability Insurance

Business Plan: Business plan should involve SWOT analysis of the company

Project Management Plan: Project Management Plan should be approve by sponsor

and reviewed by project manager before project executes.

Staff Training: Staff Training should include demos and hands on experience for the

staff to train them on of how to use equipments, make up cosmetics and products.



5.0 Quality Assurance Plan

The purpose of Quality Assurance Plan is to ensure that appropriate quality standards and

definitions are use for project deliverables as planned and audit the process. This plan will guide

on quality assurance activities, quality assurance responsibility, procedures to review and audit

the identified requirements, Customer acceptance testing and process improvement plan.

5.1 Quality Assurance Activities

Quality assurance activities are essential for managing and controlling quality on the project.

The activities are defining on basis of quality standards, collected quality requirements and

customer's acceptance criteria for each deliverables of the WBS on the project. The quality

assurance activities are review, assess and audit for delivering quality deliverable on the project.

The quality assurance activities of this project defined in the table below at the end of this

section will be use by all team members and management for managing quality on the project.

5.2 Quality Assurance Responsibilities

The Project Manager will be responsible for Quality Assurance and controlling activities and

process, but he/she may delegate various tasks for internal functions of quality assurance on

this project. The quality assurance activities are divided among the team members and

management based on the organization approach for managing project quality. Each quality

assurance activity defined in this plan is assign to a team member. He/She must follow the

activities as defined for quality assurance.

5.3 Quality Assurance Review and Audit Procedure

The main motive of review and audit procedure is to measure deliverables for managing,

controlling and improving quality standards on the project. Quality Assurance activities are

review by the project manager and team members related to the deliverables. The auditing

procedure will be conduct by the management, sponsor or SME. He/ She may use various tools

and techniques of quality plan, quality assurance and quality monitor and control that are

compliance with PMI tools and techniques along with the standards define in quality

management plan in order to perform review and audit procedure. The frequency of the review

and audit procedure is schedule as per the activities requirements.



5.4 Customer Acceptance Testing

Customer Acceptance Testing will be on basis of the framework of integrated test. The main purpose of

quality framework is to ensure the customer that the quality of the deliverables has maintained

throughout the project life cycle. Customer Acceptance testing is an integrated part of quality

framework. It will be perform by assessing the measurable and specific customer requirements, quality

standards and acceptance criteria for each deliverable. The frequency of testing will depend upon the

requirement for acceptance testing over the period of the lifecycle. It can be performing weekly, monthly

or on daily basis. The gatekeeper in the project milestone table is to ensure that customer acceptance

testing needs to take place for the project deliverables before it crosses the milestone date. Sponsor or

SME will be present during customer acceptance testing for reviewing and auditing the procedures

followed during testing to satisfy the acceptance criteria and accept the results or reports of quality

assurance for each deliverable.

The three categories of customer acceptance testing are as follows: Operational Acceptance Test,

Contract and Regulation Acceptance Test and Business Acceptance Test.

Operational Acceptance Test: This testing will be performed to verify if the processes and

procedures are operational as per planned. This testing will verify the readiness to operate the

salon business. This testing will performed by auditing training and demo sessions on daily basis,

evaluating the list of services to be perform, hands on experience of the staff, checking the

functionality of all electronic equipments, products to be use according to skin types, makeup

cosmetics, procedures for quality hygiene maintenance of the salon, security procedures, and

procedures for disaster recovery.

Contract , Regulatory and Legal Standards Testing: This testing will be performed to test the

products, equipments, recruitment, loans, interiors and all necessary deliverables have followed the

terms and conditions of government, legal and safety quality standards that complies with the

acceptance criteria of the customer. This testing will be perform by verifying and auditing the

contracts, agreements, business licenses, insurances, staff licenses, project management plan

documents, the interior design and plan and any additional procurement documents created during

the lifecycle of the project.

Business Acceptance Testing: This testing will be performed to test the business plan,

implementation of marketing strategies, project management plan, location for business, staff

members behavior and background check, business stationary items, catalog, furniture of

interiors, clients comfort level, training material, miscellaneous and finances are in compliance

with the business quality standards and acceptance criteria. This testing will be performing by

using auditing tool and technique for each of the deliverables related to Business.

Quality Analysis: The outcome of testing will be as pass or fail results in the form of the report for each

of the deliverable. The Assessment of the report will help the customer decide for further investigation

and for the need of process improvement depending on the results. If the results are positive then it will

indicate that the deliverable has passed the criteria for quality assurance and it is acceptable for the

customer and if the results are negative then it will indicate for that the deliverable has not passed the test

for quality assurance and need process improvement.



The table mention below includes the list of milestones, gatekeeper for testing process and their

completion dates. The process of review and audit will be performing in compliance to the dates

mention below for the customer acceptance testing.

5.5 Process Improvement Plan

The process improvement plan is a systematic approach for quality improvements in the process

and project based on the analysis of performance. The purpose for process improvement plan is

to improve the performance on the project. The process used for improvement in project will be

on basis of TQM method. The steps involved in this process are as follows: Influenced by Duke

University School of medicine,

"Focus: Define and verify the process to be improved

Analyze: Collect and analyze data to establish baselines, identify root causes and point

toward possible solutions

Develop: Based on the data, develop action plans for improvement, including

implementation, communication, and measuring/monitoring

Execute: Implement the action plans, on a pilot basis as indicated, and

Evaluate: Install an ongoing measuring/monitoring (process control) system to ensure

success".

Retrieved from: "http://patientsafetyed.duhs.duke.edu/module_a/methods/methods.html"

High level Milestone Gatekeeper (CAT) Completion Date

Project Completion 12/12/2016 12/21/2016

Project Plan Approval 03/18/2016 03/22/2016

Finalize Location 04/20/2016 04/30//2016

Interiors 09/20/2016, 10/20/2016

11/20/2016, 12/21/2016

12/18/2016

Marketing Plan and Designs 07/20/2016 07/30/2016

Marketing 11/01/2016 04/01/2017

Recruiting Staff 10/09/2016 12/12/2016

Staff Training 12/21/2016 12/20/2016

Finance 05/30/2016 06/12/2017

Licenses and Insurance 04/20/2016 04/30/2016

Opening of the Center 12/20/2016 12/21/2016

Finalize Dealers, Products, Cosmetics and equipments 05/30/2016 -07/20/2016 07/30/2016



According to PMI, quality assessment tools and techniques that can be use for quality assurance

are mention in the table below:

Tools and Technique Description

Project Quality Planning

Cost- Benefit analysis Compares the cost of the quality step to the expected benefit

Cost of quality Includes all costs incurred over the life of the product by investment in

preventing non- conformance requirements, and rework due to failure.

Seven Basic Quality tools 7QC tools are use within the context of PDCA cycle to solve quality-

related problems.

Benchmarking Involves comparing actual or planned project practices to those of

comparable projects to identify best practices, generate ideas for

improvements and provide a basis for measuring.

Design of experiments Statistical method of identifying which factor may influence specific

variables of the product or process under development or in production. It

is also use to determine the number and type of tests and their impact on

cost of quality.

Statistical sampling Involves choosing part of population of interest for inspection

Additional quality

planning tools (by PMI)

This involves braining storming, force field analysis, nominal group

technique, quality management and control tools

Meetings Team members, experts or management meet to discuss, use tools and

techniques and to make decisions.

Project Quality Assurance

Quality Management and

control tools

Affinity diagram, process decision program charts, interrelationship

digraphs, tree diagram, prioritization matrices, activity network diagrams,

matrix diagrams

Quality audits Is a structured, independent process to determine if project activities

comply with organizational and project policies, processes, and procedures

Process Analysis It examines problem experienced, constraints experienced, and non-value-

added activities identified during process operation. Process Analysis

includes root cause analysis a specific technique to identify problem,

underlying causes that lead to it and develop preventive actions.

Project Quality Monitor and Control

Seven basic quality tools Same as above

Statistical sampling Samples are selected and tested as defined in quality management plan

Inspection It is an examination of a work product to determine if it conforms to

document standards. The results of an inspection generally include

measurements and may be conduct at any level. Reviews, peer reviews,

audits or walkthroughs as all known as types of inspection. An inspection

is also use to validate defect repairs.

Approved change requests

review

All approved changes should be review to verify that they were

implementing as approved. For further details on tools and techniques refer to PMBOK guide*

Project Management Institute. (2013). A Guide to the Project Management Body of Knowledge, Fifth Edition (PMBOK

Guides, Quality chapter).Newtown square, pennsylvania: project Management Institute, Inc.



6.0 QUALITY CONTROL PLAN

The quality control plan is use to provide validated deliverables with the help of monitoring

specific project results to determine if the deliverables comply with the specified and defined

quality standards. This plan provides with quality control activities and responsibilities along

with recommendations for quality control by eliminating the unsatisfactory results.

The table documents the quality control plan components that are as follows:

6.1 Quality control activities: These activities are determine by customer requirements,

quality standards and acceptance criteria

6.2 Quality control responsibilities: The overall quality control responsibilities are of project

manager about 25%* quality responsibilities are of project sponsor

6.3 Metrics: Metrics are use to validate the quality control activities on the project

6.4 Non-compliance reporting: The project team will document and maintain all records of

project and product for reporting to the customer on the project. These documents will be

useful for assessments and will provide as evidence. It will be useful for customer to trace and

assess the performance throughout the project life cycle. The project team will commonly

share the reporting data and reports produced as part of quality review and audit online on

reporting software.

o Project Deliverables Status: The records include the process and product

assessments reports, metrics, monthly/ weekly status, completed checklists,

compliance reports. This reports the status of the project deliverables.

o Product Deliverables Status: The records include the process and product

assessments reports, metrics, monthly/ weekly status, completed checklists,

compliance reports. This reports the status of product deliverables.

o 6.4.1 Communication and Reporting: The project team will follow the

principles for reporting and distributing information among the

stakeholders within the project(Internal) and outside the

project(External).The following table describe how often the reporting

will take place, the type of reports or information, medium of

communication, and the type of meetings that are based on internal and

external recurring communication activities.



Recurring Communication Activities

Type of Communication

Method / Tool Frequency/Schedule

Information Participants / Responsible

Recurring Communication Activities Project Internal:

Sponsor Meetings Web conference Monthly Project status report and Service status report

Project Manager

Project Meetings In- person at Company conference room

Weekly and on risk event

Project status report, problems, risks, changed requirements

Project Mgr Project Team Out sources team

Interior Reports Email on Word document

Bi-weekly Interiors status - progress - forecast - risks

Interiors Team ( Outsources)

Milestone Meetings

In- person at Company conference room

Before milestones

Project status report (progress)

Project Mgr Project Team Members

Out sources (interior designers, marketing team)

Sponsor

Sharing of project data

Support System on company website

When available

All project documentation and reports

Project Mgr(s) Project Team Members

Final Project Meeting

In- person at Company conference room

Every week of last month

Wrap-up documents

Final quality assurance and audit reports

Customer Acceptance Test Report

Project Mgr Project Team Out sources

Sponsor

Communication Activities Project External:

Project status report

Excel sheet Monthly Project status - progress - forecast - risks

Project Manager Project Team

Sponsor

Meetings In- person at Company conference room

Monthly Project updates, Discussions, Suggestions and Feedbacks

Project Manager, Project team members, Sponsor



6.5 Change Management Plan

Change management plan is a part of formal project management plan documenting the changes

that are tracked on the project from the initiation to closing process to manage changes

effectively. The change requests will be distinguish by project management or executive level.

The changes affecting the project goals and the scope of the project will categorize into Project

management level and changes that are not affecting the goals and scope of the project will

categorize into executive level. The change request will be process by the established procedures

and standards in this document. The change request will be document in the change management

matrix. The CCB will be responsible for reviewing the change requests on both levels and the

sponsor will be responsible for either approve or reject the change request.

6.5.1Change Procedure

The change requests are used to manage changes on the project with the project baselines for the

success of the project. All changes to the baselines are tracked and requested for change, these

requests would be assessed to verify the impact of change on other deliverables. The change can

be requested from any stakeholder on the project by submitting a formal change request form.

The change requests flow mention below would be used for requesting change on this project.

All change requested would flow as per the process designed below.

STEP 1-GENERATE CR

A stakeholder requesting change will complete the CR Form and send the completed form to the Project Manager

STEP 2-EVALUATE CR

Project manager will review the CR and provide an estimated level of effort to process, and develop a proposed solution for the suggested change

STEP 3-AUTHORIZE CR

Approval to move forward with incorporating the suggested change into the project/product

STEP 4-IMPLEMENT CR

If approved, make the necessary adjustments to carry out the requested change and communicate CR status to the submitter and other stakeholders

LOG UPDATED STATUS REPORT STATUS



6.5.2 Change Management Support

The stakeholder who submits a change request must use the CRM tool accessible through

company website under support section. Any stakeholder who is not able to submit the request

through the support system must email the change request to the project manager responsible

for managing change on this project. She/he will then follow the procedure mention in this

plan.

6.5.3 Change Control Board (CCB)

The requested change will only be approved after the CCB has reviewed the form and the

sponsor has approved the change request. The following table describes the roles and

responsibilities of all the members of the CCB.

Role Responsibility

Sponsor Review and Approve CR

SME's Review and suggestion

Financial advisor Review and suggestion

Project Manager Change management plan,

Assess, review, suggestion and

involve in decision making

process

Quality Manager Review and suggestion

Procurement

manager

Review and suggestion

6.5.4 Change Request Policy

The change request must be submitted through, the change request procedure

mention in this plan. The change request form should be submitted on the

company support section.

CCB will be responsible for reviewing and giving suggestions for the change

requests.

The sponsor will be authorized to approve or reject change request at all levels.

The project manager will be responsible for implementing and updating the

project documents and stakeholders

Change Request Form ( Refer to Section 7.7)



7.0 Documentation and Checklists

7.1 Quality Management Process: According to PMI

The project management plan must comply with the quality process, tools and techniques of

PMI.

Knowledge

Areas

Major Processes Primary Inputs Tools &

Techniques

Primary Outputs

QUALITY

Quality

Planning

Identifying which

quality standards

are relevant to the

project and

determining how to

satisfy them.

1. Enterprise

environmental

factors

2. Organizational

Process Assets

3. Project Scope

Statement

4. Project

Management

Plan

1. Cost-Benefit

analysis

2.Benchmarking

3. Design of

experiments

4. Cost of quality

(COQ)

5. Additional

quality Planning

Tools

1. Quality

management plan

2. Quality Metrics

3. Quality

Checklists

4. Process

Improvement Plan

5. Quality

Baseline

6. Project

Management Plan

(updates)

Perform

Quality

Assurance

Applying the

planned systematic

quality activities to

ensure that project

employs all

processes needed to

meet requirements

1. Quality

management plan

2. Quality

Metrics

3. Process

Improvement

Plan

4. Work

performance

Information

5. Quality control

Measurements

6. Approved

Change Requests

7. Implemented

Corrective

Actions

8. Implemented

Preventive

Actions

9. Implemented

1. Quality

planning tools

and techniques

2. Quality audits

3. Process

analysis

4. Quality

control tools and

techniques

1. Requested

Changes

2. Corrective

Actions

3. Organization

process assets

(updates)

4. Project

management

plan (updates)



Change Requests

10. Implemented

Defect Repair

Perform

Quality

Control

Monitoring specific

project results to

determine whether

they comply with

relevant quality

standards and

identifying ways to

eliminate causes of

unsatisfactory

performance.

1. Quality

management plan

2. Quality

Metrics

3. Quality

Checklists

4. Organization

process assets

5. Work

performance

Information

6. Approved

Change Requests

7. Deliverables

1. Cause and

effect diagram

2. Control charts

3. Flow-charting

4. Histogram

5. Pareto chart

6. Run Chart

7. Scatter

diagram

8. Statistical

sampling

9. Inspection

10. Defect repair

review

1. Quality Control

Measurements

2. Validated

Defect Repair

3. Quality Base

line (updates)

4. Recommended

Corrective

Actions

5. Recommended

Preventive

Actions

6. Requested

Changes

7. Recommended

Defect Repair

8. Organization

process assets

(updates)

9. Validated

deliverables

10. Project

management

plan (updates)



7.2 Quality Checklists Template Quality Checklist Template

Retrieved from: "www.ProjectManagementDocs.com"

Quality Checklist

Project: Date:

Verification

Quality Item Yes No N/A Date Comments

Does the project have an

approved quality

management plan?

Has the quality

management plan been

reviewed by all

stakeholders?

Do all stakeholders have

access to the quality

management plan?

Is the quality management

plan consistent with the rest

of the overall project plan?

Have product quality

metrics been established,

reviewed, and agreed upon?

Have process quality

metrics been established,

reviewed, and agreed upon?

Do all metrics support a

quality standard which is

acceptable to the customer?

Do all metrics have agreed

upon collection

mechanisms?

Do all metrics have an

agreed upon collection

frequency?

Have quality metrics review

meetings been scheduled

throughout the project's

duration?

Are all metrics clear,

measurable, controllable,

and reportable?

Is the project team familiar

with the project's quality

review process?

Does the project have an

appropriate number of

resources assigned for

quality assurance and

http://www.projectmanagementdocs.com/



control?

Has the project team

established a repository for

all quality documentation?

Do all team members have

access to the quality

documentation repository?

Have all appropriate team

members been notified of

their required participation

in quality reviews?

Have quality

responsibilities been

assigned and documented

and the applicable

personnel notified?

Have product and process

quality standards been

established, documented,

and communicated?

Have quality thresholds and

limits been established,

documented, and

communicated?

Does the change control

process accommodate

project changes based on

quality improvements?

Has a project quality

manager been assigned?

Is the project sponsor aware

of his/her responsibilities

relating to quality

acceptance?

Is the customer aware of

his/her responsibilities

relating to quality

acceptance?



7.3 Example Requirements Review Checklist:

Intended

use of this

checklist

When examining a set of requirements (which may be in a Statement of Work), the

reviewer might use the following questions to see that the document is adequate, perhaps

while doing some type of review.

ID Defect Type Items to Examine

1.1 Organization and Structure of the Documentation

1 Standards Have appropriate requirements documentation standards been followed?

2 Standards Are all figures, tables, and diagrams labeled and referenced?

3 Standards Are all terms and units of measure defined?

4 Standards Are all requirements written at a consistent and appropriate level of

detail?

5 Standards Are individual requirements rated (or ranked), with descriptions of

priority provided?

6 Unverifiable Do the requirements provide an adequate basis for test?

1.2 Completeness and Correctness

7 Correctness Are all internal cross-references to other requirements correct? [For

modifiability, minimize cross-references.]

8 Incomplete Are all classes of users described? Are the user characteristics described?

9 Incomplete Does the specification include all known customer needs? Are all the

tasks the user wants to perform specified?

10 Incomplete Does each functional requirement specify input and output, as well as

function, as appropriate?

11 Incomplete Have all dependencies on other systems been identified? (applications or

application interfaces, databases, communications subsystems,

networking, etc.)

12 Incomplete Are user documentation and training requirements addressed?

13 Incomplete Are the products and machines specified?

14 Incomplete Have all derived requirements been included? (those implied by the

system or software requirements, generally constraints on development

or verification)

15 Incomplete Has full life cycle support been addressed, including maintenance?

16 Incomplete Are any design or implementation constraints described?

17 Incomplete Are all reliability, recoverability (business continuity), and performance

requirements properly specified?

18 Incomplete Are all security requirements properly specified?

19 Incomplete Are all safety requirements properly specified?

20 Incomplete Have all data privacy requirements been included?

21 Incomplete Are time critical functions identified, and timing criteria specified for



them?

22 Incomplete Have any regulatory, legislative, or standards-driven requirements been

addressed?

23 Incomplete Have all quality attributes (characteristics) been properly specified (i.e.

efficiency, flexibility, interoperability, maintainability, portability,

reusability, usability, availability)

24 Interface Have the customer interface requirements been addressed? Are they

correct?

25 Interface Are all communication interfaces defined? Are they correct?

1.3 Consistency and Clarity

26 Inconsistent Does the specification agree with all relevant higher level documents?

27 Inconsistent Are the requirements free of duplication and conflict with other

requirements?

28 Inconsistent Is each requirement written in consistent, clear, concise language?

29 Ambiguous Does each requirement have only one interpretation? If a term could have

multiple meanings, is it defined?

30 Unverifiable Is each requirement verifiable by testing, demonstration, review, or

analysis?

31 Unverifiable Are there measurable acceptance criteria for each functional and non-

functional requirement?

Traceability

32 Interface Is each requirement uniquely and correctly identified?

33 Interface Is each requirement traceable to its source (including derived

requirements)?

Special Issues

34 Other Is each requirement in scope for the project?

35 Other Are all requirements actually requirements, not design or implementation solutions?

36 Other Are the time-critical functions identified, and timing criteria specified for them?

37 Other Are all significant consumers of scarce resources identified?

38 Other Have internationalization issues been adequately addressed?



7.4 Checklist for Quality Control

Project:

Reviewed By:

Review Date(s):

Project Schedule

Yes No Comments

Resource allocations do not exceed 100%?

Project Schedule (MS Project Plan or other schedule tool) is base lined?

All tasks (excluding summary & milestone) have resources assigned?

All project phases realistically represented?

Change Management Documentation Review

Yes No Comments

CCB minutes are updated weekly with next actions, owners, and due dates?

Change Orders are properly documented and contain all necessary impact assessments and approvals?

Approved change orders are reflected in the schedule?

Risk & Issue Documentation Review

Yes No Comments

Risks & Issues are properly documented in the tracking tool?

Risks & Issues not open greater than 30 days?

Risks & Issues properly categorized?

Requirements Traceability Matrix Audit

Yes No Comments

User requirements are traced?

Requirements uniquely identified and traced to design document(s)?

Have business processes impacted by the project been identified?

Test Plan & Review/Inspection

Yes No Comments



customer test plan defines coverage requirements?

Realistic testing & repair work estimates in project schedule?

Integration test ?

Design Document Inspection

Yes No Comments

Approvals obtained and documented in the design or a corresponding document?

Design free of spelling and grammar errors?

Proper template used to create the design?

General Observations

[Replace this text with information regarding the results of the quality assessment.]

Actions

ID Action Item Assigned To Due By

[mm/dd/yyyy]

[mm/dd/yyyy]

[mm/dd/yyyy]

Comments

Approvals

Project Customer: _________________________ Date: ___/___/____



7.5 Salon Equipments checklist

COMBS AND BRUSHES

You need to have the right hair brushes and hairdressing combs in your beauty salon. Here is a

list:

• Square Brush

• Rattail Comb

• Wide-Toothed Comb

• Tail-End Comb

• Round Brush

• Two Vent Brushes

• Paddle Brush

• Two Smoothing Brushes

• Thermal Brush

• Teasing

• Wide- Tooth Brushes

• Rat-Tail Comb

• Two-Tail Comb

• Regular Brushes And Combs

• Pitchfork

• Rake Hair Brushes And Combs

ELECTRONIC GROOMING EQUIPMENT

You can ask your hairstylist for suggestions and recommendations on the types of scissors and

clippers that they would like to use. Here is a sample list:

• Trimming Scissors

• Barber Scissors

• Hair Clippers

• Ridged Curling Iron

• Curling Iron

• Hair Straightener

• Big Barrel Curler

• Curling Comb Hair Dryer



HAIR STYLING TOOLS

To keep up with the different hair styling demands of your customers, you will need the latest

hair styling tools. Always check some hair styling magazines to get an idea about the latest

styling tools that are used in this business, but here is a sample list:

• Hair Straighteners

• Blow Dryers

• Diffusers

• Hair Curlers

• Hot Rollers

• Multi-Styling Kits

OTHER SUPPLIES

The other supplies that you would require for your hair salon include:

• Hair Clips

• Mixing Bowls

• Aprons

• Water Sprayers

• Applicator Brushes

• Paper Towels

• Handheld Mirrors

• Geyser

• Rubber Gloves

• Plastic Gloves

• Hair Steamers/Hair Processors

• Hood Dryers

• Shampoo Bowls

PROFESSIONAL HAIR CARE PRODUCTS

• Shampoos

• Conditioners

• Hair Straightening And Perming Kits

• Styling Gels

• Serums

• Mousse

• Hair Colors

• Hair Dyes

• Hair Extensions

• Wigs



FURNITURES

HAIR STYLING CHAIRS: This is the most basic furniture that you will require for your hair

salon. You will find a variety of hair styling chairs that comes in different colors and forms.

HAIR STYLING STATION: A hair styling station should include a mirror, storage drawers, tool

compartments or tool holders and an electrical outlet. There are various designs and amenities

provided with the hair styling station that you can choose from.

CARTS AND TROLLEYS: This very important furniture equipment allows hairstylist have all

the styling tools right next to them while attending to a client. It enables easy storage and

portability of the styling tools and keeps you organized.

RECEPTION DESK: The first place that your clients see is the reception area. So you will need

a reception desk that is stylish. You can choose a large or a small reception desk; it depends on

the layout of your salon, the size of your business and your budget.

WAITING AREA CHAIRS: You may not be able to attend to every client simultaneously.

Clients might need to wait few minutes before their preferred stylist is free, hence the need for

waiting area chairs for such clients. Waiting area seats can be either chairs or a couch, depending

on your budget.

Moinsights, List of salon equipments, retrieved from:" https://moinsights.wordpress.com/tag/list-of-salon-

equipment/"



7.6 Requirements checklist on how to open a salon in MA

1. BUSINESS PLANNING

Draft a business plan

2. LOCATION

Choose a location and draft a detailed floor plan

3. ZONING AND PERMITTING

Contact the Building Department and determine which building permits or certificates you

may need.

Ensure signage meets regulation.

Check with the Conservation Commission that you meet wetland regulation.

4. LICENSING

Become (or hire) a registered master barber and obtain a barber shop license

Obtain additional necessary permits or licenses

5. BUSINESS CERTIFICATE

Get a Doing Business As (DBA) Certificate from the City Clerk (only if company will be a

sole proprietorship or general partnership).

6. TAXES

Visit the City Assessor's Office

File the appropriate forms then begin bill payments in person or by mail

7. INTERNAL REVENUE SERVICE

Call the Internal Revenue Service office in Boston

File federal tax forms for your business

Get a federal tax identification number

8. MASSACHUSETTS DEPARTMENT OF REVENUE

Contact the Massachusetts Department of Revenue

File Massachusetts state tax forms for your business

Get a Sales Tax Registration Number and Certificate

9. INSURANCE

Do a risk assessment and inventory of your business’s facility and property



PROJECT CHANGE REQUEST FORM

This Project Change Request Form must be completed to request approval for a significant business, technical or financial change to the approved requirements in the original Project Plan. Please attach any supporting documentation that will be helpful for the approval process.

Please submit the form to the Steering Committee Chairperson, with a copy to the ISD Project Office.

1. PROJECT DETAILS

Name of Project File references

Marval P/Tracker Central

2. REQUEST DETAILS

Date of Request Request No. Name of Requestor Project Position

3. CHANGE DETAILS

Project Category Proposed Change Reason for Variance

Scope

Time

Cost

Quality

Risk Management

Communications

Other (add cat. name)

4. CHANGE JUSTIFICATION

Priority Immediate Essential Urgent High Medium Low

Intended outcome(s)

Expected benefit(s)

5. IMPACT OF CHANGE List any important impact of the change(s) on the Project deliverables

6. FORM DISTRIBUTION LIST

Name Position/Department Distribution method Date distributed

7. SUPPORTING DOCUMENTATION

CHANGE APPROVAL RESPONSE DETAILS (To be completed by project sponsor)

Approved (Yes/No) Decision date Decision made by Decision reason Resulting Action



The following table describes the requirements for each deliverables depending upon their type and their acceptance criteria

who is responsible to meet the acceptance criteria.

QUALITY MANAGEMENT PLAN MATRIX- APPENDIX A

Req

uire

ment

ID#

Deliverables Requirement

Type

Technical Specifications and Requirement

Description

Customer Acceptance Criteria Responsibilit

y

1.0 Project

Management

Plan

BUSINESS Project management Plan includes integration, scope,

schedule, cost, quality, HR, risk, communications,

procurement, stakeholders to comply with quality

requirements on the project. In addition, The project

management plan not only include integration,

scope, schedule, cost, quality, HR, risk,

communications, procurement, stakeholders but it is

also 100% compliance with all the five process

groups from PMI

Project Management Plan should be

approve by sponsor and reviewed by

project manager before project

executes.

PROJECT

MANAGER

2.0 Business Plan

BUSINESS The business plan supplements with basic

components like description, summary, cost, team

members, and market survey to cover all

functionality of the business. In addition, to

description, summary, cost, team members, and

market survey the business plan also includes

analysis of the company.

Business plan should involve SWOT

analysis of the company

PROJECT

MANAGER

3.0 Staff Licenses

REGULATORY The staff is in 100% conformance with the state rules

and regulations to meet the quality and mandatory

requirements. In addition to state rules and

regulations, the staff member also has a 100% valid

state License that meets 100% to the standards of

cosmetology to work legally in the salon.

Staff must be 100% Licensed by MA

state for Cosmetology, Esthetician

and Nails technician

HR

MANAGER

4.0 Financial

Loan

BUSINESS The Financial Loan is durable for 5 years to buy

some time to pay off. In addition to 5 years, the bank

also provides the plan for extension of 10 years of

Business should be approve for 30 %

loan based on the cost of overall

business

FINANCIAL

ADVISOR



loan in order to plan for mitigation.

5.0 Business

Insurance

REGULATORY Business Insurance is purchase from a reliable

company for better security. In addition to reliable

company, the business insurance also gives 100%

coverage for malfunctioning in the business.

Business should have General

Liability Insurance, Commercial

Property Insurance, Business Owner's

Policy, Professional Liability

Insurance, Workers Compensation

Insurance, Umbrella Insurance and

cyber Liability Insurance

PROCUREME

NT

MANAGER

6.0 Contracts,

Agreements

and Licenses

REGULATORY The Contracts, Agreements and Licenses are in 100%

conformance to the business and service standards to

avoid problems in the business on later stages. In

addition to conformance to business and service

standards, the contracts, agreements and Licenses are

notarize from the lawyer, once all the parties have

agreed to sign.

Contracts, Agreements and license

should include 100% of the standards

mention in quality plan for clear

terms and conditions.

PROCUREME

NT

MANAGER

7.0 Location

NON-

FUNCTIONAL

The Location of the salon is 100% in conformance

with the standards of public health, safety and

security department for performing smooth business

operations. In addition to, 100% in conformance


security department, the location is select in public

area.

Location of the salon should be

Boston

PROJECT

MANAGER

8.0 Interiors

NON-

FUNCTIONAL

The interior of the salon fulfills the basic esthetics of

hygienic, safe, secured and healthy ambience for

quality requirements and 100% quality standards of

the project. In addition to hygienic, safe, secured and

healthy ambience, the interiors is theme based,

comfortable and cozy for better aesthetics of the

salon.

The furniture used for interiors must

be of Deco Enzo

PROJECT

MANAGER

9.0 Marketing BUSINESS The marketing plan covers basic characteristics of

the salon like affordable prices, hair, skin and body

relaxation related services to attract the customers. In

addition to, affordable prices, hair, skin and body

relaxation related services the marketing plan also

includes special 50% discount offers.

The marketing plan must include

special discounts for new customers

MARKETING

MANAGER

10.0 Catalog BUSINESS The Catalog includes all characteristic features like The catalog should include the list of MARKETING



price, services, contact information and terms and

conditions to meet basic functionality in the salon. In

addition to price, services, contact information,

terms, and conditions, the catalog also includes

$100* extra for special rates of the services from

expert esthetician.

names and photographs of the staff

members performing various services

MANAGER

11.0 Make-up

Cosmetics

NON-

FUNCTIONAL

Cosmetics used for the services are of XYZ

company to maintain the perceived quality of our

brand name. In addition to XYZ company, the

cosmetics are purchase from other branded

companies.

The cosmetics used for services must

be of MAC, Bobby Brown and

L'Oreal.

SUBJECT

MATTER

EXPERT/ QA

MANAGER

12.0 Products

NON-

FUNCTIONAL

Products used for the services are 100 % compliance

with Public health, safety and security standards for

maintaining high quality in the salon. In addition to

high quality, the products are purchase from branded

companies.

The products used for services must

be of Paul Mitchell

SUBJECT

MATTER

EXPERT/ QA

MANAGER

13.0 Equipments

NON-

FUNCTIONAL

Equipments used for the services are 100%

compliance with the standards of Control of

Substances Hazardous to Health (COSHH) for

customer safety. In addition to compliance with the

standards of Control of Substances Hazardous to

Health (COSHH), the equipments should be

functioning without defect.

Check the electrical and mechanical

components that include bolts,

screws, nuts and other mechanisms.

Equipments must have return policy

for defect or faulty equipments

SUBJECT

MATTER

EXPERT/ QA

MANAGER

14.0 Staff

NON-

FUNCTIONAL

The staff members are train to behave 100 %

compliance with the code of ethics for appropriate

business operational environment. In addition to 100

% compliance with the code of ethics, the staff

members are observe while working to comply with

100% customer's quality standards.

Minimum 20Customers feedback

form should be filled for the services

performed by the staff members

during training period

PROJECT

MANAGER

15.0 Services

NON-

FUNCTIONAL

The services performed in the salon should be 100%

compliance with the cosmetology MA state policies

and standards to meet quality requirements in the

salon. In addition to 100% compliance with

cosmetology MA state policies and standards, the

services are perform should be 100% in compliance

with public health, safety and security standards to

All services should be performed by

professionals and 100% Licensed

esthetician

QA

MANAGER



avoid legal matters in future.

16.0 Staff Training

BUSINESS The staff training should comply with quality 100 %

standards of health, safety and security for fulfillment

of quality training requirement. In addition, to100%

complies with quality standards of health, safety and

security the training should include undertaking

terms and conditions from the customers for demo

services.

Staff Training should include demos

and hands on experience for the staff

to train them on of how to use

equipments, make up cosmetics and

products

TRAINER



The following table documents the requirements ID, deliverables, quality standards, quality assurance and controlling activities, person responsible for the activities, frequency, occurrence, quality assessment checklist,

Outcome for pass or fail and quality implementation plan.

Quality Assurance Plan Matrix- APPENDIX B Re

qui

re

me

nt

ID

#

WBS # Quality Standards Quality

Assurance

Activity,

Tools and

Technique

Responsibility

Occurrence

and

frequency

QA Audit

Activity

Occurrence and

frequency

Responsibility Quality Assessment Test

(Checklist)

Quality Analysis Results: Pass/

Fail

Quality Implementation Plan

"Focus: Define and verify the

process to be improved

Analyze: Collect and analyze data

to establish baselines, identify root

causes and point toward possible

solutions

Develop: Based on the data,

develop action plans for

improvement, including

implementation, communication,

and measuring/monitoring

Execute: Implement the action

plans, on a pilot basis as indicated,

Evaluate: Install an ongoing

measuring/monitoring (process

control) system to ensure success"

1.0 Project

Managem

ent Plan

Project management Plan includes integration,

scope, schedule, cost, quality, HR, risk,

communications, procurement, stakeholders to

comply with quality requirements on the

project. In addition, The project management

plan not only include integration, scope,

schedule, cost, quality, HR, risk,

communications, procurement, stakeholders

but it is also100% compliance with all the five

process groups from PMI; Project

Management Plan should be approve by

sponsor and reviewed by project manager

before project executes.

Benchmark

Project

management

plan,

Review

PMBOK for

processes and

standard,

Review

project charter

PROJECT

MANAGER 03/05/ 2016

And when

needed

during

planning

Audit the

project

management

plan

03/18/2016

Once during

planning phase

SPONSOR Does the project management plan

include PMI standards and

procedures?

Does the plan include all the

processes and knowledge area?

Do we need to improve?

2.0 Business

Plan

The business plan supplements with basic

components like description, summary, cost,

team members, and market survey to cover all

functionality of the business. In addition, to

description, summary, cost, team members, and

market survey the business plan also includes

Review OPA,

Benchmark

business plan

for planning

PROJECT

MANAGER 02/15/2016

And when

needed

during

planning

Audit the

Business plan

before

approval

02/25/2016

Once during

planning phase

SPONSOR Does the plan include SWOT

analysis?

Does the plan include basic cost and

schedule?

Does the plan include other

components of business plan?



analysis of the company; Business plan should

involve SWOT analysis of the company.

3.0 Staff

Licenses

The staff is in 100% conformance with the state

rules and regulations to meet the quality and

mandatory requirements. In addition to state

rules and regulations, the staff member also has

a 100% valid state License that meets 100% to

the standards of cosmetology to work legally in

the salon; Staff must be100% Licensed by MA

state for Cosmetology, Esthetician and Nails

technician

Review

Quality

standards in

the quality

plan for

interviewing

process,

Review staff

License

details

HR MANAGER 10/09/2016

And when

needed

during

interviewing

process

Audit the staff

licenses by

verifying the

license

number and

identification

of the staff

12/10/2016

And when needed

during recruiting and

signing contracts

PROJECT

MANAGER

Does the staff member have a valid

cosmetology License?

Does the staff member have a valid

work permit?

Does the License comply with

regulatory and legal standards?

4.0 Financial

Loan

The Financial Loan is durable for 5 years to buy

some time to pay off. In addition to 5 years, the

bank also provides the plan for extension of 10

years of loan in order to plan for mitigation;

Business should be approve for 30 % loan based

on the cost of overall business

Review Cost

Statement,

Review Risk

Register,

Review loans

terms and

conditions

FINANCIAL

ADVISOR 04/01/2016

And when

needed

Audit the

terms and

conditions for

the loan

approval

05/30/2016

And when needed

PROJECT

MANAGER

Does the Loan approve for 30%?

Does the Loan mention the terms

and conditions clearly?

Does the Loan mention the approval

amount and time for paying back?

5.0 Business

Insurance

Business Insurance is purchase from a reliable

company for better security. In addition to

reliable company, the business insurance also

gives 100% coverage for malfunctioning in the

business; Business should have General

Liability Insurance, Commercial Property

Insurance, Business Owner's Policy,

Professional Liability Insurance, Workers

Compensation Insurance, Umbrella Insurance

and cyber Liability Insurance

Review the

list of

insurance

requirements

in Quality

Plan,

Review terms

and

conditions of

insurance

PROCUREMEN

T MANAGER 04/01/2016

And when

needed

Audit the list

of Insurance

purchased and

verify the

criteria for

insurance

coverage

04/28/2016

And when needed

PROJECT

MANAGER

Do the insurances cover all aspects

of running the business smoothly?

Do the insurances specify the terms

and conditions clearly?

Are the sources reliable and

trustworthy?

6.0 Contracts,

Agreemen

ts and

Licenses

The Contracts, Agreements and Licenses are

100% conformance with the business and

service standards to avoid problems in the

business on later stages. In addition to100%

conformance with the business and service

standards, the contracts, agreements and

licenses are notarize from the lawyer, once all

the parties have agreed to sign; Contracts,

Agreements and Licenses should include 100%

of the standards mention in quality plan for

clear terms and conditions

Review

Procurement

Document,

Review

notarization

procedure,

Review terms

and

conditions for

contracts or

agreements

Review the

list of

requirements

for Licenses

required

PROCUREMEN

T MANAGER When needed Audit the

contracts and

agreements

terms and

conditions

Audit the

Licenses

purchased

When needed PROJECT

MANAGER

Does the contract include all the

required terms and conditions as per

quality and standards?

Has the lawyer notarized the

contracts, agreements and licenses?

Do we have all the required

Licenses to operate the business

smoothly?

7.0 Location The Location of the salon is 100% conformance Review PROJECT 03/10/2016 Audit the 04/20/2016 SPONSOR Does the Location comply with the




security department for performing smooth

business operations. In addition to, 100%

conformance with the standards of public

health, safety and security department, the

location is select in public area; Location of the

salon should be Boston

Quality

Standards in

Quality plan,

Review

requirements

document,

Review

various

locations in

Boston

MANAGER

And when

needed

Location as

per the

requirements

documents and

quality

standards

mention in

QMP

And when needed

quality, business and regulatory

standards?

Does the Location meet the business

requirements?

Is the Location safe and secured for

customers?

Is the Location in public area of

Boston?

8.0 Interiors The interior of the salon fulfills the basic

esthetics of hygienic, safe, secured and healthy

ambience for quality requirements and 100%

quality standards of the project. In addition to

hygienic, safe, secured and healthy ambience,

the interiors is theme based, comfortable and

cozy for better aesthetics of the salon; The

furniture used for interiors must be of Deco

Enzo

Review

quality

standards for

interiors in

QMP, Review

Requirements

Documents,

Review Scope

management

plan,

Review the

work in

progress

PROJECT

MANAGER 05/01/2016

Once every

month till

work is

completed

Audit the

interiors as per

the quality

standards

09/20/2016

And when needed

SPONSOR Does the interior design plan

comply with quality, business and

regulatory standards?

Are the furniture used of the Deco

Enzo?

Is the ambience theme comfortable

and cozy?

Does the interior's meet all the

project requirements?

9.0 Marketing

The marketing plan covers basic characteristics

of the salon like affordable prices, hair, skin and

body relaxation related services to attract the

customers. In addition to, affordable prices,

hair, skin and body relaxation related services

the marketing plan also includes special 50%

discount offers; The marketing plan must

include special discounts for new customers

Review

requirements

document,

Review

quality

standards for

marketing

MARKETING

MANAGER 07/01/2016

And when

needed

Audit the

marketing

designs by

verifying with

requirements

documents

07/20/2016

PROJECT

MANAGER

Does the marketing cover all aspects

for business?

Does the strategy include 50%

discount for new customer?

Does the marketing plan cover

implementation process as per

quality standards?

Has the plan included to designs all

the requirements of stationary,

entrance board, catalog, feedback

forms consultation forms and

outdoor marketing.

10.

0

Catalog

The Catalog includes all characteristic features

like price, services, contact information and

terms and conditions to meet basic functionality

in the salon. In addition to price, services,

contact information, terms, and conditions, the

catalog also includes $100* extra for special

rates of the services from expert esthetician;

The catalog should include the list of names and

photographs of the staff members performing

various services

Review

requirement

document,

Review HR

plan,

Review

catalog design

MARKETING

MANAGER 07/01/2016

And when

needed

Verify the

catalog design

with quality

requirements

document

07/20/2016 PROJECT

MANAGER

Does the catalog look attractive?

Does the catalog include all the

services and prices?

Does the catalog include the names

and pictures of the experts along

with special rate of additional $100*

11.

0

Make-up

Cosmetics

Cosmetics used for the services are of XYZ

company to maintain the perceived quality of Review

Quality

QA MANAGER 06/01/2016

Audit the

makeup

07/29/2016 PROJECT

MANAGER

Are ABC company's makeup

cosmetic used?



our brand name. In addition to XYZ company,

the cosmetics are purchase from other branded

companies; The cosmetics used for services

must be of MAC, Bobby Brown and L'Oreal.

Standards for

cosmetics in

QMP, Review

requirements

document,

Review

cosmetics

ingredients

And when

needed

cosmetics

during training

and demo

Does the makeup cosmetic kit

include cosmetics from MAC,

Bobby Brown and L'Oreal?

Are the makeup cosmetics safe to

use on the clients?

Do the makeup cosmetics comply

with the regulatory, business and

client's standards?

12.

0

Products

Products used for the services are 100%

compliance with Public health, safety and

security standards for maintaining high quality

in the salon. In addition to high quality, the

products are purchase from branded companies;

The products used for services must be of Paul

Mitchell

Review

Quality

standards for

products in

QMP, Review

requirements

document,

Review

products

ingredients


And when

needed

Audit products

used during

training and

demo

07/29/2016 PROJECT

MANAGER

The products used are from Paul

Mitchell?

Does the product comply with

regulatory, business and clients

standards?

Are the products safe to use on the

clients?

13.

0

Equipmen

ts

Equipments used for the services are 100%


Substances Hazardous to Health (COSHH) for

customer safety. In addition to 100%


Substances Hazardous to Health (COSHH), the

equipments should be functioning without

defect; Check the electrical and mechanical

components that include bolts, screws, nuts and

other mechanisms. Equipments must have

return policy for defect or faulty equipments

Review

Quality

standards for

Equipments,

Review

requirements

documents,

Review return

policy and

functionality


And when

needed

Audit the

equipments

functionality

during training

demo

07/29/2016 PROJECT

MANAGER

Are the equipments in working and

proper standardized order?

Were the equipments mechanical

and electrical components checked

before purchasing?

Do the equipments comply with

regulatory, business and clients

standards?

Do the equipments have good return

policy?

Are the equipments safe and easy to

use?

14.

0

Staff

The staff members are train to behave 100%

compliance to the code of ethics for appropriate

business operational environment. In addition to

100% compliance with the code of ethics, the

staff members are observe while working to

comply with 100% customer's quality

standards; Minimum 20 Customers feedback

form should be filled for the services performed

by the staff members during training period

Review

Quality

management

plan for

standards,

training

requirements,

review

requirements

document,

Review staff

PROJECT

MANAGER 12/13/2016

And when

needed

Audit

customer

feedback form

from training

demo,

Audit staff

background

before

recruiting

12/20/2016 SPONSOR Is the staff behavior in compliance

to code of ethics?

Is the staff background check clear?

Does the client have positive

customer feedback?

Is the staff performing above

average for the training?

Are the customer satisfied by the

staff performance and services?

Is there any additional customer's

feedback for the staff?



resumes

before

interviewing,

Perform

quality

assessment

for feedback

forms.

15.

0

Services

The services performed in the salon comply

100% with the cosmetology MA state policies

and standards to meet quality requirements in

the salon. In addition to 100% compliance with

cosmetology MA state policies and standards,

the services are perform in 100% compliance

with public health, safety and security standards

to avoid legal matters in future, All services

should be performed by professionals and 100%

Licensed esthetician

Review

quality

standards in

QMP, Review

HR plan,

Review the

list of services

salon will be

providing


And when

needed

Audit services

during training

demo

12/21/2016 PROJECT

MANAGER

Is the list of all services completed?

Do the services performed comply

with the business, regulatory and

client's standards?

Are the services safe to perform on

the client?

16.

0

Staff

Training

The staff training should comply 100% with

quality standards of health, safety and security

for fulfillment of quality training requirement.

In addition, to100% complies with quality

standards of health, safety and security the

training should include undertaking terms and

conditions from the customers for demo

services; Staff Training should include demos

and hands on experience for the staff to train

them on of how to use equipments, make up

cosmetics and products.

Review quality

training

materials and

requirements,

Review quality

standards in

QMP

TRAINER 12/12/2016

And when

needed

Audit training

demo process

12/21/2016 SPONSOR Does the training material comply

with quality standards of business,

clients and regulatory?

Does the training include demo of

services, products, cosmetics and

equipments?

Are the staff members having hands

on experience for performing the

services?

Are the clients comfortable with the

trainee's services?

Are the undertaking taken from the

client before performing the

services?

Are the clients feeling secured, safe,

comfortable and cozy?

Is the hygiene maintained while

performing the services?



The following table documents the quality control plan components that are as follows

Quality Control Plan - APPENDIX C

ID# WBS # Quality Standards Quality Control

Activity

Responsibi

lity

Matrices

Project

Status/

Occurrence

/ Date

Service

Status

Occurrence/

Date

Recommended

Changes

1.0 Project Management

Plan

Project management Plan

includes integration, scope,

schedule, cost, quality, HR,

risk, communications,

procurement, stakeholders

to comply with quality

requirements on the project.

In addition, The project

management plan not only

include integration, scope,

schedule, cost, quality, HR,

risk, communications,

procurement, stakeholders

but it is also100%

compliance with all the five

process groups from PMI; Project Management Plan

should be approve by

sponsor and reviewed by

project manager before

project executes.

Inspection performed by

the project sponsor,

Review plan in

accordance to PMI

standards and procedure.

SPONSOR 100%

compliance

with PMI

processes,

standards

and

procedures

Plan was

created in

planning

phase, and

has been

reviewed

and

audited

once for

quality

assurance

Once during

quality

assurance

process

Plan has been

updated and is

ready for final

approval

Once before

final project

plan approval

and after the

implemented

changes

Update changes

to Project Plan

in change log

2.0 Business Plan

The business plan

supplements with basic

components like

description, summary, cost,

team members, and market

survey to cover all

functionality of the

business. In addition, to

description, summary, cost,

team members, and market

survey the business plan

also includes analysis of the

company; Business plan

should involve SWOT

analysis of the company.


the project sponsor,

Review business plan by

benchmarking

components of business

plan

SPONSOR Includes

SWOT

analysis

Plan was

created in

planning

phase, and

has been

reviewed

and

audited

once for

quality

assurance

Once during

quality

assurance

process

Plan has been

updated and is

ready for final

approval

Once before

final project

plan approval

after the

implemented

changes

Update changes

to Business

Plan in change

log

3.0 Staff Licenses

The staff is in 100%

conformance with the state

rules and regulations to

meet the quality and

mandatory requirements. In

addition to state rules and


project manager along

with project sponsor for

validating staff licenses,

Review requirements

PROJECT

MANAGE

R

100%

compliance

with

regulatory

standards

The

license

was

reviewed

and

Once during

quality

assurance

process

The licenses

are verified

against the

quality

regulatory

Once before

hiring

Maintain a copy

of staff identity

and License



regulations, the staff

member also has a 100%

valid state License that

meets 100% to the

standards of cosmetology to

work legally in the salon;

Staff must be100%

Licensed by MA state for

Cosmetology, Esthetician

and Nails technician

Matrix and quality

standards

of

cosmetolog

y

audited

for quality

assurance

standards

4.0 Financial Loan

The Financial Loan is

durable for 5 years to buy

some time to pay off. In

addition to 5 years, the

bank also provides the plan

for extension of 10 years of

loan in order to plan for

mitigation; Business

should be approve for 30 %

loan based on the cost of

overall business

Inspection is performed

by project manager and

the sponsor for the terms

and conditions for loan

approval, Review

contracts and agreements

standards, cost statement,

schedule plan and

business plan

PROJECT

MANAGE

R

30% loan

must be

approved

The Loan

contract

was

reviewed

during the

quality

assurance

process

Once during

quality

assurance

process

The changes

to terms and

conditions

were

implemented

and final

contract is

ready for

approval

signature

Once after the

quality

assurance

process

Implement the

changes in

Change log,

update project

plan

5.0 Business Insurance

Business Insurance is

purchase from a reliable

company for better

security. In addition to

reliable company, the

business insurance also

gives 100% coverage for

malfunctioning in the

business; Business should

have General Liability

Insurance, Commercial

Property Insurance,

Business Owner's Policy,

Professional Liability

Insurance, Workers

Compensation Insurance,

Umbrella Insurance and

cyber Liability Insurance


by the project manager

along with the project

sponsor for verifying the

terms and conditions and

reviewing the list of

Business Insurance needs

to be purchased

PROJECT

MANAGE

R

100%

coverage

for

malfunctio

ning in the

business, Business

should have

General

Liability

Insurance,

Commercial

Property

Insurance,

Business

Owner's

Policy,

Professional

Liability

Insurance,

Workers

Compensati

on

Insurance,

Umbrella

Insurance

and cyber

Liability

Insurance

The

insurances

were

viewed

during

quality

assurance

for

verifying

the list of

insurances

needed

and

coverage

Once during

quality

assurance

process

The list of

Insurances are

ready to buy

and terms and

conditions are

verified for

100%

coverage

Once before

buying the

insurances

Maintain a

folder for the

list of

insurances

along with their

expiration date

and renewal

date



6.0 Contracts,

Agreements and

Licenses

The Contracts, Agreements

and Licenses are 100%

conformance with the

business and service

standards to avoid problems

in the business on later

stages. In addition to100%


business and service

standards, the contracts,

agreements and licenses are

notarize from the lawyer,

once all the parties have

agreed to sign; Contracts,

Agreements and Licenses

should include 100% of the

standards mention in

quality plan for clear terms

and conditions


by the sponsor and the

project manager for

verifying the terms and

conditions of the

contracts, agreements

and licenses, and to

verify is it is notarized by

a lawyer,

Review Quality

standards, Review

requirements matrix

PROJECT

MANAGE

R

100%

comply

with the

relevant

quality

standards

of

regulatory

and

business

The

contracts ,

agreement

s and

licenses

were

reviewed

and

audited

during

quality

assurance

for

verificatio

n if it

complies

to the

standards

Once during

quality

assurance

process

The contracts,

agreements

and licenses

are in

compliance

with the

quality

standards of

regulatory and

business

Once before

signing and

completing

the formal

requirements

for the license

process

Maintain a

folder for all

legal documents

and Licenses.

7.0 Location

The Location of the salon is

100% conformance with

the standards of public

health, safety and security

department for performing

smooth business operations.

In addition to, 100%


standards of public health,

safety and security

department, the location is

select in public area;

Location of the salon

should be Boston

Inspection of the location

is performed by the

project manager and the

sponsor to check if it

complies with the quality

standards and is safe and

secured for the customer,

Review quality standards

for location,

Review requirements

matrix

SPONSOR Location

should be

safe and

secured ,

should

meet 100%

to the

quality

standards

of health

and safety

The

location

was

inspected

once

during

quality

assurance

and few

changes

were

suggested

Once during

quality

assurance

process

The changes

were

implemented

and updated

in the

documents,

The location

is verified and

ready for

leasing

Once before

signing the

lease

Keep an

emergency

medical kit at

the location for

safety and

security

purchase.

8.0 Interiors The interior of the salon

fulfills the basic esthetics of

hygienic, safe, secured and

healthy ambience for

quality requirements and

100% quality standards of

the project. In addition to

hygienic, safe, secured and

healthy ambience, the

interiors is theme based,

comfortable and cozy for

better aesthetics of the

salon; The furniture used

for interiors must be of

Deco Enzo

Interiors were inspected

by the project manager

and sponsor for verifying

if the plan comply with

the business

requirements, and the

plan complies with the

quality standards of

regulatory,

Review quality standards

for interiors

SPONSOR Interiors

plan must

100%

comply to

the quality

standards

of

regulatory

Interiors

plan were

audited

once

during

quality

assurance

phase and

changes

were

suggested

and

updated to

the

documents

Once during

quality

assurance

process

The changes

were

implemented

and is verified

for setting for

final opening

Once before

putting

furniture

around the

interiors

Keep auditing

every month for

quality purpose

after the

business starts

operating



9.0 Marketing

The marketing plan covers

basic characteristics of the

salon like affordable prices,

hair, skin and body

relaxation related services

to attract the customers. In

addition to, affordable

prices, hair, skin and body

relaxation related services

the marketing plan also

includes special 50%

discount offers; The

marketing plan must

include special discounts

for new customers

The marketing plan was

inspected by the project

manager along with the

sponsor to verify if it

meets the requirements,

review marketing

requirements

PROJECT

MANAGE

R

Marketing

strategy

should

include

50%

discount

for new

customers

The

changes

were

implement

ed as

suggested

during the

quality

assurances

phase

Once during

quality

assurance

process

The

marketing

plan is

updated as per

the

requirements

Once after the

suggested

changes

Update project

documents and

plan and keep a

backup of all

the designs for

reprinting

10.0 Catalog

The Catalog includes all

characteristic features like

price, services, contact

information and terms and

conditions to meet basic

functionality in the salon.

In addition to price,

services, contact

information, terms, and

conditions, the catalog also

includes $100* extra for

special rates of the services

from expert esthetician;

The catalog should include

the list of names and

photographs of the staff

members performing

various services

Inspection was

performed by the project

manager along with the

sponsor to verify the

designs meet the quality

requirements of the

project,

Review the requirements

documents and check a

sample piece.

PROJECT

MANAGE

R

Must

include

features like

price,

services,

contact

information

terms and

conditions,

$100* extra

for special

rates of the

services

from expert

esthetician,

list of names

and

photographs

of the staff

members

performing

various

services

Changes

were

suggested

and

changes

made

were

updated to

project

documents

and

designs

layout

Once during

quality

assurance

process

The catalog

meets all the

quality

requirements

and is verified

by reviewing

the catalog

requirements

list

Once before

printing in

bulk quantity

Keep a backup

of pdf file to

make changes

and reprint

11.0 Make-up Cosmetics

Cosmetics used for the

services are of XYZ

company to maintain the

perceived quality of our

brand name. In addition to

XYZ company, the

cosmetics are purchase

from other branded

companies; The cosmetics

used for services must be of

MAC, Bobby Brown and

L'Oreal.

Inspection was


manager and sponsor to

verify the cosmetics meet

the quality standards for

clients safety,

Review the ingredients

and quality standards

PROJECT

MANAGE

R

100%

comply

with the

quality

standards

of clients

safety and

health

The

cosmetics

were

verified

during

project

assurance

process

Once during

quality

assurance

process

The cosmetics

were

validated as it

complies with

the standards

Once after the

quality

assurance

process

Don't over stock

the cosmetics



12.0 Products

Products used for the

services are 100%

compliance with Public

health, safety and security

standards for maintaining

high quality in the salon. In

addition to high quality, the

products are purchase from

branded companies; The

products used for services

must be of Paul Mitchell

Inspection was



verify the products meet

the quality standards for

clients safety,

Review the ingredients


PROJECT

MANAGE

R

100%

comply

with the

quality

standards

of clients

safety and

health

The

products

were

verified

during

project

assurance

process

Once during

quality

assurance

process

The products

were

validated as it

complies with

the standards

Once after the

quality

assurance

process

Don't over stock

the products

13.0 Equipments

Equipments used for the

services are 100%

compliance with the

standards of Control of

Substances Hazardous to

Health (COSHH) for

customer safety. In addition

to 100% compliance with

the standards of Control of

Substances Hazardous to

Health (COSHH), the

equipments should be

functioning without defect;

Check the electrical and

mechanical components

that include bolts, screws,

nuts and other mechanisms.

Equipments must have

return policy for defect or

faulty equipments

Inspection was



verify the equipments

meet the quality

standards for clients

safety,

Review the functionality

and faulty return policy


PROJECT

MANAGE

R

100%

comply

with the

quality

standards

of clients

safety and

health

The

equipment

s were

verified

during

project

assurance

process

Once during

quality

assurance

process

The

equipments

were

validated as it

complies with

the standards

Once after the

quality

assurance

process

Keep checking

the machines on

regular basis

14.0 Staff

The staff members are train

to behave 100%

compliance to the code of

ethics for appropriate

business operational

environment. In addition to

100% compliance with the

code of ethics, the staff

members are observe while

working to comply with

100% customer's quality

standards; Minimum 20

Customers feedback form

should be filled for the

services performed by the

staff members during

training period

Inspection was



verify the staff member's

comply with the

standards of code of

ethics and quality

standards of clients

safety, Review the

feedback forms and code

of conduct and clients

quality standards

SPONSOR 100%

complies to

the code of

conduct,

quality

standards

of clients

safety

The

customers

feedback

form was

evaluated

and

assessed

and results

were

updated to

the

documents

Once during

quality

assurance

process

The staff

members

were

evaluated

during the

training

period and

their

performance

complies with

the code of

conduct.

Daily during

training

Schedule staff

meetings on

weekly basis for

discussing their

performance

15.0 Services The services performed in Inspection was PROJECT 100% The list of Once after The changes Once after the Keep updating



the salon comply 100%

with the cosmetology MA

state policies and standards

to meet quality

requirements in the salon.

In addition to 100%

compliance with

cosmetology MA state

policies and standards, the

services are perform in

100% compliance with

public health, safety and

security standards to avoid

legal matters in future, All

services should be

performed by professionals

and 100% Licensed

esthetician



verify the services

performed comply with

the standards of clients

safety, Review the clients

quality standards,

checklist of the services

MANAGE

R

complies to

the quality

standards

of clients

safety

services

were

altered

and

updated in

project

documents

training to the services

were

implemented

as per the

change

requests and

the services

comply to the

standards

training

process

with new

services and

perform quality

assessments for

adding new

services

16.0 Staff Training The staff training should

comply 100% with quality

standards of health, safety

and security for fulfillment

of quality training

requirement. In addition,

to100% complies with

quality standards of health,

safety and security the

training should include

undertaking terms and

conditions from the

customers for demo

services; Staff Training

should include demos and

hands on experience for the

staff to train them on of

how to use equipments,

make up cosmetics and

products.

Inspection was



verify the training

process comply with the

standards of clients

safety, and training

requirements, Review

the clients quality

standards, Review

training material used ,

Review the training

requirements

SPONSOR 100%

complies to

the code of

conduct,

quality

standards

of clients

safety

The

training

materials

were

updated as

per

changes

and all

project

documents

were

updated

accordingl

y

Once during

quality

assurance

process

The training

process was

evaluated and

validated as

per the

requirements

and quality

standards

Daily during

training

Keep training

the staff when

new services or

equipments are

installed



ACCEPTANCE

The undersigned acknowledge that they have reviewed the Project Management Plan and

agree with the information presented within this document. Changes to this Project

Management Plan will be coordinated with, and approved by, the undersigned, or their

designated representatives

Approved by:

__________________________________________ Date: ___________________

<Approvers Name>

Responsible for Quality Management Plan Executive Sponsor

__________________________________________ Date: ___________________

<Approvers Name>

Responsible for Quality Management Plan

__________________________________________ Date: ___________________

<Approvers Name>

Responsible for Quality Management Plan

__________________________________________ Date: ___________________

<Approvers Name>

Responsible for Quality Management Plan Stakeholder requirements



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Project Management Institute. (2013). A Guide to the Project Management Body of Knowledge,

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