redux of service design global conference2014 (about health care topics only)
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speech slide for "Redux of Service Design Global Conference 2014" this event "Redux of Service Design Global Conference 2014" is reflection and knowledge sharing event has been organized by Service Design Initiative.( SDN Japan Chapter) I talked about especially topics about Health Care field.TRANSCRIPT
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Service Design initiative #03
REDUXService Design Global Conference 2014
(talk about “Health Care” topics)
about me
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井登友一 (Yuichi Inobori)
株式会社インフォバーン
取締役 京都支社長
略歴
デザインコンサルティング会社にて、ユーザ中心発想によるマーケティングコミュニケーション領域のコンサルティング事業に従事し、数多くのペルソナ開発案件を担当。
その後、株式会社インフォバーンに入社し、現在は企業とユーザ双方にとって幸せを生む最良のコミュニケーションを、主にデジタル領域において設計・デザインする支援業務に従事。
2011年6月1日に新規開設された京都支社の責任者を務める。
日本プロジェクトマネジメント協会(PMAJ)認定 プロジェクトマネジメントスペシャリスト(PMS)
人間中心設計推進機構(HCD-Net)認定 人間中心設計スペシャリスト
好物はポテトフライとかやくご飯、そして美しいものです。
Why is Service Design in Health Care advancing?
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Maturity of ...
Individual Level
Community Level
Culture/State level
Key issues Sustainability
Problem Solving
Participatory
Sharing EconomyCopyright 2014 INFOBAHN Inc. All rights reserved. 4
SIG (Special Interest Groups)
Health Care
Public Service
Finance
Service Implementation
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Who’s Sponsor?
Public Sector?
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or
Private Sector?
Featured Session
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Low Cheaw Hwei
GLOBAL HEAD OF PRODUCT AND SERVICE DESIGN
AT PHILIPS DESIGN, ASIA
Featured Session
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Self-Service Only...
Featured Session
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Perceptions and associations of service in Asia...
hospitality, tourism and leisure
premium and luxury
paid privilege
pleasure and enjoyment
being served and pleased
transactional relationship
Featured Session
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PHILIPS’ “Lifeline AutoAlert”
Wearable device like a pendant for alerting health emergency.
Featured Session
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Designed by Service Design Approach
Featured Session
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Featured Session
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Needs and barriers
Neighborhood Health Screening
Featured Session
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Self-help
Needs and barriers
Featured Session
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H2H(Hospital to Home)
Consumer Healthcare
Surprise and Entertainment
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