Download - Redux of Service Design Global Conference2014 （about Health Care topics only)

Copyright 2014 INFOBAHN Inc. All rights reserved. 1

Service Design initiative #03

REDUXService Design Global Conference 2014

(talk about “Health Care” topics)

about me


井登友一（Yuichi Inobori)

株式会社インフォバーン

取締役京都支社長

略歴

デザインコンサルティング会社にて、ユーザ中心発想によるマーケティングコミュニケーション領域のコンサルティング事業に従事し、数多くのペルソナ開発案件を担当。

その後、株式会社インフォバーンに入社し、現在は企業とユーザ双方にとって幸せを生む最良のコミュニケーションを、主にデジタル領域において設計・デザインする支援業務に従事。

2011年6月1日に新規開設された京都支社の責任者を務める。

日本プロジェクトマネジメント協会（PMAJ）認定プロジェクトマネジメントスペシャリスト（PMS）

人間中心設計推進機構（HCD-Net）認定人間中心設計スペシャリスト

好物はポテトフライとかやくご飯、そして美しいものです。

Why is Service Design in Health Care advancing?


Maturity of ...

Individual Level

Community Level

Culture/State level

Key issues Sustainability

Problem Solving

Participatory

Sharing EconomyCopyright 2014 INFOBAHN Inc. All rights reserved. 4

SIG (Special Interest Groups)

Health Care

Public Service

Finance

Service Implementation


Who’s Sponsor?

Public Sector?


or

Private Sector?

Featured Session


Low Cheaw Hwei

GLOBAL HEAD OF PRODUCT AND SERVICE DESIGN

AT PHILIPS DESIGN, ASIA

Featured Session


Self-Service Only...

Featured Session


Perceptions and associations of service in Asia...

hospitality, tourism and leisure

premium and luxury

paid privilege

pleasure and enjoyment

being served and pleased

transactional relationship

Featured Session


PHILIPS’ “Lifeline AutoAlert”

Wearable device like a pendant for alerting health emergency.

Featured Session


Designed by Service Design Approach

Featured Session


Featured Session


Needs and barriers

Neighborhood Health Screening

Featured Session


Self-help

Needs and barriers

Featured Session


H2H(Hospital to Home)

Consumer Healthcare

Surprise and Entertainment


Download - Redux of Service Design Global Conference2014 （about Health Care topics only)

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