TERMS OF REFERENCE

RATIONALE

This Tender aims to address the need to establish a secure, robust, scalable and

integrated intranet systems with cutting edge productivity tools to facilitate document

management, collaboration and communication across the 37 Member States of

APRM.

OBJECTIVES

The main objective is to provide a reliable and cost-effective intranet portal that meets

APRM future business collaboration and communication requirement.

SCOPE OF WORK

The scope of this project shall cover the acquisition and implementation of the

following:

• Acquisition of the intranet platform.

• Deployment and configuration of intranet portal.

• Training and enablement

EXPECTED CONTENTS

Contents expected for the intranet to be produced by the APRM Secretariat at the

initial stage of the project and in the course of the project.

• Multimedia contents such as pictures, video, podcast and archive of

conferences.

• Events – Meeting agendas, programmes for the entire year and archives.

• Organization profile

• Activities and news – news about latest activities and programmes

• List of partners and member states.

• Screenshots and links of desired templates.

• Blog Articles.

• Current publications including reports, PowerPoint presentations slide etc.

• Newsletter / information note about programmes

• Social Media Details (e.g Twitter / Facebook feeds etc)

• Links to APRM related systems.

• Vacancies and supplier’s database

TECHNICAL REQUIREMENTS

INTRANET PORTAL

The service provider is required to design an enterprise intranet portal for partners and

other stakeholders to share and exchange information or views on APRM events,

activities, programs and development undertaken across the African continent. In

collaboration with the ICT Officer, the service provider will build a visually appealing,

rich and innovative portal for the APRM. The design layout [and aesthetics] of the

intranet system shall be agreed upon with the ICT Officer prior to implementation and

shall be such that it suit the needs of different division / stakeholders within the APRM

Structure. The following are some of the features and functionality of the intranet

portal.

NEWSLETTER/ NEWS

The portal shall have a section for managing newsletter content. The portal must have

the capability to create and send newsletter to an existing mailing list. The tool will

have features that could provide access to mailing list, the possibility to customize the

design of the newsletter, access to the database of subscriptions, the possibility for a

user to unsubscribe without manual handling from APRM and the possibility to send

all the emails at once. In addition to the above mentioned, the system should have the

following capabilities:

• Ability for staff to make real-time content changes. Create articles on the fly,

embed images, tags and videos using rich text content.

• Aggregates the most relevant internal and external News, Articles & Events in

rotating banners.

• Showcase internal feeds – Announcements, Microsoft Teams feeds & Alerts,

Yammer feeds, blog posts and event notifications.

• Showcase external feeds – News, YouTube, Facebook and Twitter feeds.

• Sort and find documents or articles on the portal using the drop-down refiners.

• Design newsletter/ News pages

• Compose e-newsletter, tailor-made emails and send to multiple recipients

using the Newsletter editing and sending tool

• Mailing list management tool [Lists automatically managed]

• Forms that will enable visitors to subscribe and unsubscribe to new content

updates such as newsletter, RSS feeds etc.

• Email alerts are regularly sent to contacts when new content (i.e. news,

publications, calendar items, videos etc) is uploaded.

SOCIAL COLLABORATION PLATFORMS (COMMUNITY OF

PRACTICE AND COMMUNITY OF INTEREST)

The service provider is required to design a social intranet platform that have the

following features:

• Collaborate using Microsoft Teams and Yammer, get a consolidated view of

one’s social feeds in a single window.

• Subscribe to topic of interest that is pertinent to the user.

• Workspaces to consume resources and information from different division

(Such as Office of the CEO, Procurement, Human Resources, Finance,

Knowledge Management, ICT, Country Coordination and Thematic

Research.).

• This workspace should contain events (calendar view), Featured links, articles,

document, announcement, tasks, related workspaces and Members.

• Members tab should show users Skype for Business, Microsoft Teams and

Outlook online contact card (sort users alphabetically or search for users),

activities, articles, skills and presence information displaying click-to-contact

capabilities for on premise and/or online skype for business.

• Social feeds (News, contextual Yammer and Teams feeds) relevant to the

specific Programme and division.

• Ability to auto discover document that has been shared with you through the

office delve, Graph and One Drive for Business

• Allow online audience to interact with others, chat and share ideas, document

on virtual communities & networks, blogs & forums.

• Create different document revisions, chat and post pictures, videos and update

events.

• Provide fast search capabilities.

• Integrate all Enterprise Resource Planning Systems (ERP), Customer

Relationship Management (CRM), Employee Self Service (XSS), Management

Self-Service (MSS), Enterprise Content Management (ECM), Document

Management System (DMS), Asset Management System (AMS), Electronic

Questionnaire (EQ), Correspondence Systems (CS) and other Application

systems.

MEETING PARTICIPATION

Have a feature to manage the meeting participation registration process. This tool

should integrate seamlessly with Microsoft Outlook / Exchange to allow the

participant save meeting information. It should also provide the participants with

access to calendar, information and documents related to the meeting. The service

provider will have to design special pages for meeting/events. The pages must have

the following features:

• Ability to manage the meeting participants / registration process and to

provide the participants with information and documents related to the

meeting. (Such as subject. Date, Programme, Registration and Information,

Documentation, Inputs and Background notes, Outcome Documents, Events,

Communique, Media Advisory, etc.).

• Allow users to attach document related to the meeting and keep track of

different document changes (revisions).

• Ability for event manager to export and download the list of participants in an

excel file.

• Capable of tracking progress as to who's attending the meeting in real-time

through dashboard and reports.

• Capable of customizing event pages

• Capable of storing email database with event attendees

• Capable of publishing events to social networks

• Capable of reaching more people through social promotion tools.

• Participants should be able to use this built-in tool to send meeting invitations.

• Once the meeting is over, the registration page is placed automatically offline

and put in the archive section.

EVENT CALENDARS

The portal must have the calendar which contain information related to APRM

events. The visitors must be able to view information, images, audio podcast and

video through a calendar or through a list gathering of events related to the same

subject or taking place at the same time frame with the aid of timeline navigation.

The APRM must also be able to make some specific events more visible than others.

The calendar page should also include the following:

• General Calendar, Mission Calendar and Division Calendars.

• Filtering tools and a search box.

• Announcement & Pop-ups of the latest upcoming events on the home page

and content on the event page.

• Thumbnails of videos or images related to a certain event should be attached to

the events calendar.

• Timeline navigation of events must be incorporated on the event page such

that users can go back in time to view some of the previous events that has

taken place, pictures and videos

MULTIMEDIA

The portal must have an online interactive video page where administrator can

upload videos and also embed videos of latest events. This page should showcase the

following:

• Embedded Video of latest events with interactive.

• Podcasts and Photo library of latest events.

• Timeline navigation of image, audios (podcasts) and videos must be

incorporated on this page such that users can go back in time to view some of

the previous pictures, videos and related events.

MEMBER STATES

The intranet will provide visitors access to country information such as:

• Background and historic information.

• APRM Country Profile - Provision for special fields /indicators (such as GDP)

showcasing graphical representation of trend analysis [ for 10 years]). List of

fields to be provided by APRM.

• Geographical Information

• Population

• Focal Point (Representative)

• Date Acceded and Reviewed

• Country Review Reports, Progress report and NPoA

• Links to different Thematic Area (i.e. Political, Corporate, Socio-Economic and

Economic Governance).

• Related links to each member state such as mission documentations, pictures,

and videos.

• Create timeline navigation menu that would allow users to go back in time to

view activities and filter based on certain criteria such as dates the countries

acceded.

TASKFORCE / CONSULTANCY / HUMAN RESOURCE CENTRE

The portal must have forms with standard formatting tools for users to fill and

provide visitors with additional option to upload documents (such as resume). Forms

to be accompanied by instructions, forms to be saved and accessed at any time by

the users.

• Automated job posting feature for regular jobs, consultant, task Force etc.

• Human Resources Manager must be able to filter the list of applicants on the

system, export and download the list in an excel file.

• Capable of tracking progress as to who's applying for the job, what type of job,

when the application was submitted in real-time through dashboard and

reports.

• Capable of customizing Job Ad pages.

• Capable of storing job applicant details in the database.

• Capable of publishing Job Ads to social networks automatically

• Capable of managing and processing Job Applicant registrations.

• Capable of reaching more people through social promotion tools.

• Applicants should be able to use this built-in tool to send Job Ads to interested

parties.

Once the Job Ad is over, the Job page is placed automatically offline and put in the

archive section. Form building tool so administrator can build and edit forms without

recourse to the service provider.

PUBLICATIONS

The publication landing page should have an interactive page that must allow visitors

to view all publications sorted based on certain criteria. The criteria can be the

category, size, filetype, title, topic, date etc. (Default view: Recent first)

• Filtering tool on the publication should contain all the document categories and

latest publication category for ease of search.

• Drag, Drop & Tag functionality - allow user to upload document by dragging it

onto the screen.

• Drop down menu is displayed on the intranet portal for the user to select from

a list of document types.

• Search box allows users to quickly find the appropriate category to assign to the

document.

• Ability to see document preview, open using either Microsoft Desktop Suite or

Microsoft Office 365 suite.

• Online PDF Viewer and download recommendation features such as” Our

recommendation” and “Users Also Downloaded”

• Visitors should be able to view and download the publications and other

documents, audio or video related to this document. The pages will also include

a file in doc, excel or PDF format to be downloaded.

• PDFs, images, audio files etc will be on the site and should be accompanied

with description of file type, size, pages, number of download/views, related

documents and estimated time to download.

• iPad and Android Apps should also be included in the Publication page and

other relevant pages.

• Related links to resources should appear on the right side of the pages.

SPECIAL FEATURES

Incorporate the following features on the relevant pages where necessary.

• Automation and Integration

• Custom 3-6 step [standard and approval] workflow to optimize the current

paper driven processes. The service provider will develop business processes

and workflow automation that is capable of routing documents automatically to

the relevant people or containers for the tender process management,

knowledge management, document editing and translation services,

procurement and HR related activities (such as Leave Management).

• Automate referencing systems to avoid duplication of reference numbers.

Integrate Digital Transaction Management (DTM) to digitally sign documents

from one’s mobile device irrespective of the location of the user.

• Integrate the intranet portal with Enterprise Resource Planning (ERP), Call

logging systems (Help Desk ticketing system and remote administration tools),

Skype for Business integration (presence etc), Leave management, knowledge

management, and other HR related activities, asset management and network

performance monitoring.

• Integrate with Microsoft Office 365 offerings such as Delve, Planner,

Microsoft Team for collaboration, Skype for Business integration (presence,

contact card etc), Power BI, Yammer and other Microsoft Office 365 products

OTHER FEATURES

• Incorporate Site Map, Pop-Ups, Forex Calculator, News alerts, e-Newsletter

Alert, News pages, Blog pages & Articles, News and Document Archives.

• Incorporate Enterprise search capabilities, easy print function, sharing tool and

social media features on key pages of the site that will allow visitors to share

pages via email, Facebook, SMS, RSS feeds, generate e-mail alerts and provide

access to content. E-mail a friend is to be available on relevant pages of the site

such as highlights, News, e-Newsletter and Press Release.

• Backup / restore capabilities

• Versioning for repository items - provide capability to online users to

collaborate, keep different versions of a document and information (from

minor version to major version), switch between the different versions and

maintain a history of changes for different version of repository items.

• Capability to work concurrently on a document and lock the document while

editing by using the check-in and check-out feature.

• Provide document classification and security for sharing outside of the

organization.

• Sharing documents between people, without creating duplicates or wasting time

merging different versions

• Restrict Access – Restrict access of sensitive information and document where

necessary.

• Ability for staff to make real-time content changes from the backend.

• Multi- Devices / Browser support – The system must be responsive and

display equally well in all browsers across different devices.

• Multi-lingual support – The system must support 4 AU languages (i.e. English,

French, Arabic and Portuguese).

• Ability for staff to produce intranet portal log reports to better understand and

measure visitor behavior and improve intranet performance and availability.

This system should gather statistics (including geostatistics), traffic analysis,

path analysis, visitor trends page views and other technical analysis such as type

of browsers and platforms etc.

• Ability for staff to produce website log reports to better understand and

measure visitor behavior and improve performance and availability. This

system should gather statistics (including geostatistics), traffic analysis, path

analysis, visitor trends page views and other technical analysis such as type of

browsers and platforms etc.

• Ability for staff to make real-time content changes from the backend.

The requirement for the intranet portal shall be agreed with the APRM IT Officer

prior to implementation and shall be such that it suit the needs of different division /

stakeholders within the APRM Structure.

PROJECT DELIVERABLES

Detailed specifications for the project will be defined jointly with the service provider

when the contract is in place and following an assessment of the current position. The

different steps and deliverables for this project are described below.

Project Milestone Responsibilities Expected Timeline

Phase I – Requirements, Planning & Intranet Portal Definition

Audit Report

Project Plan

Intranet needs assessment

Planning

1 day

2 days

Phase II – Design, Development and Integrations

Design layout / Prototype

Intranet Architecture, navigation

and Graphic Design Layout

Programming

Integration of data

Installation and Configuration of

System

1 week

3 weeks

1 week

2 weeks

Phase III – Complete Site Development, Transition, Testing and Deployment

Acceptance of Intranet Platform

and Training Manual.

Files Migration to the Intranet

System

Acceptance Testing

1 days

2 days

Launch

Training

1 day

1 week

PHASE 1: REQUIREMENTS, PLANNING & DEFINITION

Under this phase the service provider must review the requirements and provide a

detailed assessment report, project plan with duration of the project and delivery date.

In order to lead this needs assessment, the service provider will have to organize

meeting or interviews with relevant party at the APRM Secretariat if necessary.

Following the assessment, the service provider will also draft a project plan and define

the timelines.

Timetable / Project Plan

The project is expected to take 3 months and the period of execution of this task

should not exceed the stipulated period from the day APRM receive the contract. The

indicative intended commencement date for the first contract is April 2017, although

the actual commencement will take place after entry into contract agreement. The

service provider will develop and submit a project plan, and timetable at the

commencement of the project.

The service provider will propose a time table for the delivery of the following:

• Presentation of the first draft of the prototype (Landing or index page and

other pages)

• Presentation of the second draft of the prototype (Complete Intranet)

• Migration of the current document to the new intranet portal.

• Testing of the intranet System.

• Training and staff enablement.

Needs Assessment

During this phase, the service provider will carry out an assessment of the APRM’s

current systems taking into account its relations with the stakeholders and other

APRM national offices.

The service provider will draft a report including:

• General recommendations (standards & good practices) in terms of design,

navigation, aesthetics and accessibility.

• Pages to create, better ways to present and integrate the with Asset

Management and SAP ERP systems.

DELIVERABLE:

• Needs Assessment report containing current system gap analysis as well as

recommendations and project specifications which includes new design and

anticipated contents.

• Project Plan

PHASE 2: DESIGN, OPERATION AND TRANSITION

During the second phase of the project, the service provider will start the design of

APRM intranet portal. The portal must be more intuitive, interactive and user-

friendly.

The service provider must review the OneWindowApp and propose a new

customized design layout that will meet the APRM’s objective using the

OneWindowApp layout as a guideline. Service providers are expected to be more

creative and proffer professional advice concerning design aesthetic and structure.

The service provider must exchange views on the options and provide APRM with 3

possible design options to choose from. Based on the chosen option, the service

provider will finalize the design and layout following inputs from the APRM. If the

design includes images (such as icons and maps) or other contents that cannot be

provided by the APRM, the service provider will need to provide them without

additional charge. The outcome of the phase will be a complete design of the

proposed layout of the front end and backend.

ARCHITECTURE AND NAVIGATION

Based on the above stated requirements, the service provider will propose new

architecture for the new intranet with detailed wireframes that reflect best practices in

the industry. The intranet portal interface should also be clear, user friendly and

facilitate ease of access to information.

The service provider must also advise on and propose to the APRM on how to

organize content in a way that will meet the APRM’s objective to build a clearer and

more user-friendly portal. In this context, the service provider is expected to help the

APRM organize the contents while respecting the standard design guidelines.

DELIVERABLES:

• Wireframes

• Functional specifications of the site

• Fully documented portal architecture and structure

INTRANET PORTAL DESIGN AESTHETICS

The service provider will have to define the visual identity of the site in a very

innovative fashion while respecting universal standards and the APRM brand

guidelines. The APRM brand guidelines must be adhered to in the new design and

must reflect the institutional image of the APRM.

The service provider will review and tweak the mock-ups until APRM is satisfied with

the design. A minimum of three design proposals will have to be created in order to

allow the APRM to decide on the most suitable option from the three design

proposals (3 each for homepage and 2 proposals for other pages).

Once a decision on the design has been taken, the service provider will be responsible

implementing and for ensuring that the pages displays properly at the same level of

high quality across all the browsers (Internet Explorer, Apple Safari, Google Chrome,

Mozilla Firefox, etc) and devices (android and ios phones).

The service provider will have to provide the project charter document and templates

(color of the links, style of the titles, fonts, color of text, size of images etc) to be

agreed upon.

DELIVERABLES:

• Graphic design mock-ups (minimum three proposals).

• Project charter document.

• Functional pages with a test of the selected design before its complete

integration.

WEB DEVELOPMENT/PROGRAMMING

With the increasing demand for dynamic user interaction the new intranet portal

features should be very much content oriented and more functionality based.

Therefore, the service provider will have to develop the intranet portal using standard

programming language.

DELIVERABLES:

• Beta version of the intranet portal for testing and upload of content

• Tech specifications

PORTAL SYSTEM

The solution must be a platform that integrates seamlessly with SharePoint Online.

Any solution that does not integrate with office 365 products should be excluded. If a

template or specific features have to be purchased for the implementation or

integration to Office 365 products, the service provider shall be fully responsible for

the purchase of these components. The service provider must also propose templates,

plug-ins/extensions and any other tools used or that is needed to accommodate the

different type of content of the APRM portal.

Database and Email Alerts

The contacts database must have an appropriate interface for mass mailing and users

must be able to subscribe/unsubscribe, change their contacts details and preference

settings from the intranet portal according to the above stated specifications.

Restricted Pages/User Management

The intranet portal must be able to restrict access to some content to selected and

registered users. For security reasons, the system must require collaborators to use

their credentials to have access the content. Therefore, the service provider will

provide a user management system that will be managed by APRM to grant access to

users and allow users to retrieve passwords on request.

Newsletter

The service provider will have to provide necessary tools to allow the APRM to utilize

the templates available to create and send a newsletter to an existing mailing list of

users. The tool will have features that could provide access to mailing list, the

possibility to customize the design of the newsletter, an access to the database of

subscriptions, the possibility for a user to unsubscribe without manual handling from

APRM and the possibility to send all the emails at once.

DELIVERABLES:

• Design proposal for the newsletter.

• Newsletter editing and sending tool.

• Mailing list management tool.

• Integration of subscription form into the intranet portal.

Special layouts

The APRM organizes events which require intensive promotion. The APRM will need

to produce special pages to advertise events (such as: summits, conferences, call for

expression of interest, vacancies, workshops and colloquium etc.) and for participant

to register for the events.

Depending on the event, the service provider will help the APRM to define dedicated

pages, identify parts of the portal that could be improved and the best strategy to

promote the events page. Typically, these special pages would be on the APRM

multimedia and event pages but have a dedicated event design and presentation. Some

customization of the intranet could be required.

DELIVERABLES:

• Specifications and designs

• Special pages

Specific developments

The APRM will require the development of specific functions for the Finance unit

such as Forex Calculator and Human Resources such as Leave Calendar. In this case,

the service provider and APRM ICT Officer will work hand-in-hand to come up with

the detailed design for development and the service provider will take care of the

programming and integration.

DELIVERABLES:

• Technical specifications and designs.

• Images, HTML5, jQuery and Flash items.

DEVICE COMPATIBILITY

The service provider will provide the APRM with a fully responsive and optimized

version of the portal for mobile device usage. The service provider will be

responsible for analysis of APRM’s needs, development and implementation of the

contents of the optimized portal and testing of the portal. The service provider must

ensure the portal is functional with smartphone or tablet browsers as well as provide

mobile applications for smartphones (e.g iPhone, Android and Windows Mobile) and

other portable devices (such as iPad, Surface, Galaxy Note)

DELIVERABLES:

• Technical specifications and designs

• Responsive Portal.

• Content Integration (data migration)

The service provider will be responsible for the migration of data and integration of

the previous or existing content into the new portal and DMS.

DELIVERABLES:

• Final complete intranet portal ready to launch.

PHASE 3: COMPLETE SITE DEVELOPMENT, MAINTENANCE,

TRANSITION, TESTING AND DEPLOYMENT

Under phase 3 the service provider will provide additional advice, testing, training and

assistance to the APRM for the period of six months. On delivery of the project, the

service provider will also ensure that APRM has the DMS and portal admin

credentials.

Transition

The service provider shall be in charge of the migration of the new version of the

APRM documents and content including the multimedia digital content to the new

APRM portal and must ensure they fit correctly in the portal.

During the transfer, the service provider shall be responsible for testing the intranet

cross-browsing compatibility, dead links, development bugs prior to launch, especially

external links leading to the main portal.

DELIVERABLES:

• Content and Files Migration

• Final cross-browser check (IE, Firefox, Chrome, Safari, Opera, iPhone,

Surface, BlackBerry)

• Test DMS platform and intranet portal.

TECHNICAL SUPPORT / MAINTENANCE (UPGRADES)

The service provider shall ensure that experts are adequately equipped to perform all

the tasks described above.

Following the launch of the portal, the service provider is expected to provide

technical assistance and light technical support for the period of 6 months from the

completion of the intranet project. The service provider is also expected to provide a

quotation for call outs, labor, spares and toners. Any exclusion must be indicated and

charges relating to software must be clearly indicated as well.

This basic technical assistance comprises:

• Bug resolution: In case of bugs caused by the service provider, priority must

be given to the resolution of the problem and should be solved within a

reasonable time frame.

o Time-to-implement: A request must be implemented or addressed

within 24 hours from the time of submission.

o Time-to-acknowledgement: Any request or issues raised by APRM

must be acknowledged or answered within 24 hours.

DELIVERABLES:

• Support Contacts

• Bug fixes of the intranet portal

DOCUMENTATION

The service provider will provide APRM Secretariat with comprehensive

documentations for the intranet portal. The documentations should cover soft-copy

of the design mock-ups and wireframes, a user manual with all functionalities of the

portal and DMS in detail and step-by-step guidelines and appropriate images and

videos for each process. The system documentation should also detail specifications

of the web server configuration and any other operating system configuration/

considerations required to accommodate the portal and DMS.

DELIVERABLES:

• Intranet Portal manual.

• DMS user manual.

TRAINING

Following the launch of the new portal the service provider will have to deliver a

training session(s) for the relevant staff members who will either use or manage the

intranet. Such training should be part of the package at no added cost after the

intranet is completed.

DELIVERABLES:

• training session(s) prior to the launch.

PERSONNEL REQUIREMENTS

• Contact - The service provider will be expected to ensure that there is a lead

project manager who is the central point of contact between the service

provider and the APRM for tasks and deliverables. Continuity shall be ensured

by the service provider in case of absence of a contact person (back-up).

• Project Management - Regarding the project management, one or more

meeting (s) at each major step of the projects will be held with the APRM IT

personnel at the APRM premises. Alternatively, the service provider’s staff

involved shall be reachable via telephone, e-mail and through video-conference

during normal working hours (09.00-17.00). When required by the tasks to be

performed, the usage of mobile phone should be considered during normal

working hours.

• Contact Details - Answers to any technical questions from APRM staff by

email or phone. The service provider shall provide contact details (email +

telephone number) for the contact person (no generic email address phone

number) and back-up.

• Subcontracting - In the event of sub-contracting for some tasks, the service

provider should inform the APRM of the companies or freelancers contracted

and the sub-service provider s must have all the skills and experience required

to do the job.

SERVICE LEVEL AGREEMENT (SLA)

APRM would like the supplier to provide the proper SLA which includes warranty

and help desk response times for hardware failures and consumable replenishment. In

case of faulty equipment or any request or issues raised by APRM, priority must be

given to the resolution of the problem. The problem must be acknowledged and

solved within a reasonable time frame.

APRM would like to recommend the following SLA:

Priority Description Response

Time

Resolution

Time

Very High General problem that affects the entire staff. Within 20

minutes

Within 45

minutes

High Problem that affects a single user with no

workaround.

Within 45

minutes

Within 2 hours

Medium A general service request or problem

with workaround solution.

Within 2

hours

Within 5 hours

Low

A service request that does not require

immediate attention or involves long range

planning.

Within 1

working day

Within 2-3

working days

QUALIFICATION REQUIREMENTS/ EVALUATION CRITERIA

The desired service provider will be evaluated in accordance to the following criteria

in order to qualify:

▪ Price.

▪ Proof of technical expertise of project team members.

▪ Proof of technical expertise of the service provider.

▪ Proof of partnerships with software manufacturers.

▪ Proven track record and 5 years’ experience in the implementation of intranet

portal and enterprise content management system.

▪ Capacity and ability to provide maintenance services/ technical support.

TERMS OF PAYMENT

Payment shall be made on the following schedule:

▪ Payment for the development, installation and configuration of software shall

be made after satisfactory delivery within the prescribed period upon inspection

and acceptance by the APRM.

Mandatory Requirements

All respondents MUST submit the following which will be the basis for shortlisting:

a) Detailed company

b) Copies of registration certificates and/or business licenses,

d) MOU in the event of a joint venture.

Proposals are hereby invited from competent service providers as specified in the

scope of work. Bidders must comply with the instructions to tender and all other

requirements of this Request for Proposal. Non-compliance may lead to a tender not

being considered by the APRM.

Service Providers must ensure that the proposal is delivered in duplicate and received

at the following address before the tender closing date 4th June 2018, 10h00

Submission

ONE original and TWO copies of EOIs (in either English or French Language) must

be received in one sealed envelope not later than the 4th June 2018, 10h00 local time.

The envelope must be clearly labelled. Late bids will be rejected and returned

unopened.

The address for submission is: 230 15th Road, Midrand, Johannesburg, 1685. Phone:

+27 11 256 3401