Rachel Korenstein 329 9th St, West Babylon, NY 11704

Rachelkorenstein1@gmail.com(516) 473-9608

SUMMARYAn enthusiastic, reliable, and results-driven individual seeking a position to contribute to the efficiencies and growth of my company.

WORK HISTORY

IVCi, 09/2014 – present Order Management Representative

• Responsible for creating and maintaining Sales Orders and Purchase Orders • Strong knowledge of contract/purchase order terms in order to maintain profit margins.• Importing maintenance contracts into HEAT and responsible for training others on this task.• Daily coordination of logistics with project managers, internal sales team members, and outside vendors to obtain the parts and services needed to deliver a project on time and within budget.

IVCi, 11/2012 – 9/2014 Videoconference Producer

• Managed the direction of all calls into the customer service (MVE) department. • Provided customer support for the scheduling and monitoring of video conferences. • Monitored scheduling system for any changes to customer conferences to ensure customer conference specifics are set-up prior to conference launch. • Troubleshot conference issues by logging into video systems to diagnose potential connection/quality issues• Checked packet loss on customer video systems. Log all conference issues in reporting applications.

ICON Central Laboratories, 2/2012 – 11/2012 Quality Assurance Analyst

• Reviewed requisition forms for data entry errors and transcribed data into electronic files.• Scanned all requisition forms to their respective folders and maintained the internal filing system.• Labeled already accessioned samples for lab processing.

Colon and Rectal Surgical Associates, 1/2009 - 9/2009 Medical Secretary

• Clerical duties including; filing, answering phones, faxing, customer service, and scheduling.• Maintained doctor schedules, processing cancellations and or updating appointments. • Verified patient insurance information, pre-certifying patients for medical procedures. • Processed medical record requests and payments.

Grober-Imbey Agency, 5/2007 - 6/2008 Customer Service

• Serviced customer needs, issuing insurance cards, insurance binders, closing policies.• Processed cancellations on policies and clerical duties including; filing, faxing, answering

calls.

EDUCATION• Nassau Community College- Liberal Arts Associates Degree, Certificate in Medical Billing

& Coding

• Hofstra University- Some course work completed

SKILLS • Strong and proven background providing excellent customer service• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook, ERP, SQL Server Management, and the SAP System – Module SD, Module WM, CISCO Phone Agent Systems• Organized approach with excellent time management and multitasking skills.• Focused accuracy and attention to detail with all tasks.• Computer literacy and excellent keyboard skills, 55 typed words per minute.

References available upon request