q3 do you currently subscribe to mediacom services?€¦ · cable tv high speed internet telephone....

Town of South Bethany Mediacom Survey

25 / 81

93.64% 383

6.36% 26

Q3 Do you currently subscribe to Mediacom services?Answered: 409 Skipped: 1

TOTAL 409

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Yes

No


26 / 81

76.44% 292

94.24% 360

34.55% 132

Q4 If YES, what services do you have? (Check all that apply)Answered: 382 Skipped: 28

Total Respondents: 382

Cable TV

HIgh SpeedInternet

Telephone

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Cable TV

HIgh Speed Internet

Telephone


27 / 81

32.21% 48

67.79% 101

Q5 If NO, do you use another TV provider? If YES, go to question #15.Answered: 149 Skipped: 261

TOTAL 149

YES

NO

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


YES

NO


28 / 81

12.91% 47

30.77% 112

31.87% 116

22.25% 81

2.20% 8

Q6 How would you rate the quality of Mediacom’s current Cable TVservices?

Answered: 364 Skipped: 46

TOTAL 364

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


29 / 81

14.56% 53

34.34% 125

30.22% 110

19.23% 70

1.65% 6

Q7 How would you rate Mediacom’s responsiveness to Cable TV outagesand reception problems such as buffering?


TOTAL 364

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


30 / 81

13.97% 51

28.49% 104

38.36% 140

16.99% 62

2.19% 8

Q8 How do you rate Mediacom’s customer service response to yourCable TV inquiries?


TOTAL 365

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


31 / 81

15.56% 56

34.44% 124

29.17% 105

19.44% 70

1.39% 5

Q9 How would you rate Mediacom on their ability to inform you aboutchanges in Cable TV services, channel line-ups, and rates?


TOTAL 360

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


32 / 81

16.71% 61

30.96% 113

29.86% 109

21.10% 77

1.37% 5

Q10 How would you rate Mediacom on the flexibility of scheduling anappointment for Cable TV service installation or repair?


TOTAL 365

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


33 / 81

16.16% 59

12.88% 47

26.85% 98

39.18% 143

4.93% 18

Q11 How would you rate Mediacom on the arrival of service personnel orinstallers within the scheduled appointment time?


TOTAL 365

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


34 / 81

26.39% 95

15.83% 57

31.11% 112

25.28% 91

1.39% 5

Q12 If you receive High Definition TV, how do you rate the number of HDchannels available?


TOTAL 360

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


35 / 81

24.24% 88

14.60% 53

28.37% 103

29.75% 108

3.03% 11

Q13 How would you rate Mediacom on taking care of billing statementproblems or errors?


TOTAL 363

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


36 / 81

10.68% 39

61.10% 223

24.93% 91

3.01% 11

0.27% 1

Q14 How would you rate Mediacom on the cost of the Cable TV servicecompared to the overall value of the service?


TOTAL 365

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


37 / 81

64.13% 211

1.82% 6

3.34% 11

19.45% 64

11.25% 37

Q15 If you use another TV provider, how would you rate the service of theother provider?Answered: 329 Skipped: 81

TOTAL 329

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


38 / 81

7.11% 29

34.80% 142

36.03% 147

20.83% 85

1.23% 5

Q16 Overall, how would you rate Mediacom’s Internet service?Answered: 408 Skipped: 2

TOTAL 408

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


39 / 81

15.02% 61

34.24% 139

33.74% 137

16.26% 66

0.74% 3

Q17 How would you rate Mediacom’s responsiveness to Internet outagesand disrupted connections?


TOTAL 406

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


40 / 81

7.69% 31

56.33% 227

29.03% 117

6.70% 27

0.25% 1

Q18 How would you rate Mediacom on the cost of the Internet servicecompared to the overall value of the service?


TOTAL 403

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


41 / 81

69.42% 277

6.77% 27

13.03% 52

10.53% 42

0.25% 1

Q19 Overall how would you rate your Mediacom phone service?Answered: 399 Skipped: 11

TOTAL 399

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


42 / 81

31.58% 54

68.42% 117

Q20 If you have Mediacom phone service, did you choose to order thephone for daily usage?


TOTAL 171

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


43 / 81

60.80% 107

39.20% 69

Q21 Do you only have the phone to acquire the discounted packagerates?


TOTAL 176

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


44 / 81

79.33% 284

10.06% 36

8.10% 29

2.23% 8

0.28% 1

Q22 How would you rate the Mediacom Connect MobileCARE app?Answered: 358 Skipped: 52

TOTAL 358

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


45 / 81

29.59% 116

24.49% 96

35.20% 138

10.20% 40

0.51% 2

Q23 How would you rate the information offered and the ease ofnavigating the Mediacom website?


TOTAL 392

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


46 / 81

29.60% 119

70.40% 283

Q24 In the past year, have you visited your local Mediacom office inDagsboro?


TOTAL 402

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


47 / 81

4.00% 5

4.00% 5

27.20% 34

16.00% 20

68.00% 85

Q25 If you answered yes to 24, why did you visit the office? (Check allthat apply)


Total Respondents: 125

Make a payment

Schedule aninstallation

Change myservices

Report aproblem

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Make a payment

Schedule an installation

Change my services

Report a problem

Other


48 / 81

Q26 If you answered "Other" to 25, please explain:Answered: 85 Skipped: 325


49 / 81

# RESPONSES DATE

1 Had to return defective equipment 6/1/2020 9:40 AM

2 Pick up equipment 5/29/2020 5:18 PM

3 Return equipment 5/29/2020 2:12 PM

4 Pick up a new modem because old one wasn’t working properly, have since cancelled internetservice

5/29/2020 10:46 AM

5 Return and get equipment 5/29/2020 10:40 AM

6 Hand held tuner not working properly 5/29/2020 10:34 AM

7 Timely response to service problems - we had very poor video quality for an extended period oftime with multiple service requestS, went to office due to frustration with poor video quality.

5/29/2020 10:14 AM

8 Return equipment 5/29/2020 10:14 AM

9 Return our tv boxes 5/29/2020 9:56 AM

10 Remote had to be exchanged several times. The exchange is always a repaired one, not new. 5/29/2020 9:53 AM

11 need new cable box 5/29/2020 9:52 AM

12 change out equipment 5/29/2020 9:40 AM

13 swap out remote 5/28/2020 1:38 PM

14 Swap out the cable modem 5/27/2020 10:33 PM

15 swap out equipment 5/27/2020 9:51 PM

16 pick up boxes 5/27/2020 3:17 PM

17 Pick up a cable box. Many times. 5/26/2020 5:51 PM

18 new equipment 5/25/2020 4:18 PM



21 Replace equpment 5/24/2020 2:35 PM

22 Picked up a new router 5/24/2020 10:41 AM

23 Exchange Defective Equipment 5/23/2020 7:11 AM

24 Change out a router 5/22/2020 3:36 PM

25 returned box 5/22/2020 3:10 PM


27 On several occasions, I’ve had to return either a modem or TV cable box To exchange them forworking ones.

5/22/2020 1:19 PM

28 Pickup channel lineups 5/22/2020 1:08 PM

29 return modem 5/22/2020 1:04 PM

30 equipment exchange that had failed 5/22/2020 12:44 PM

31 I have had to replace my router 4 times in the last 7 years. They give you refurbished scratchup equipment that doesn't last.

5/22/2020 12:40 PM

32 PICK UP A NEW DEVICE 5/22/2020 12:32 PM

33 Swapped out cable boxes 5/19/2020 11:43 AM

34 Router went bad. It was the 3rd router in a year. 5/19/2020 7:15 AM

35 change equipment 5/18/2020 6:52 PM


50 / 81

36 dropped off broken cable box 5/18/2020 1:34 PM

37 exchange equipment 5/18/2020 10:59 AM

38 Replaced failed equipment, several times. Visit made because Mediacom was unable to deliverin short time frame.

5/18/2020 9:48 AM

39 Exchange equipment 5/17/2020 7:15 PM

40 Return equipment for the winter 5/17/2020 5:07 PM

41 Pickup replacement router 5/17/2020 3:44 PM

42 Exchange cable box AGAIN!! 5/17/2020 8:20 AM

43 to return mediacom equipment in december 2019. full disclosure: the survey answers arebased on previous subscription of over 20yrs with mediacom. our dwelling/residence wasdemolished in december 2019. will be again be utilizing internet services, cable tv and phoneservices in the future,when a new home is constructed on the property site.

5/16/2020 5:51 PM

44 Swap out bad cable modem 5/16/2020 5:01 PM

45 Wanted to return cablebox equipment 5/16/2020 4:55 PM

46 Pick up equipment 5/16/2020 4:17 PM

47 Pickup new router because they would not mail it to us! 5/16/2020 4:16 PM

48 I returned cable TV equipment - I use ATT Now internet TV. 5/16/2020 4:11 PM

49 Return Modem 5/16/2020 12:10 PM

50 new remote 5/16/2020 9:01 AM

51 To pick up a DVR to rent for the summer 5/15/2020 11:05 PM

52 replace cable box 5/15/2020 10:49 PM

53 Cancelled after nothing but grief from them 5/15/2020 10:27 PM

54 The two ladies who are at the customer service desk in Dagsboro are outstanding. The fewtimes I have been there they have been very helpful and knowlegeable. I also witnessed howthey very professionally dealt with a very rude and disrespetful customer. They were calm andprofessional. Kudos to these ladies for the great job they do.

5/15/2020 10:05 PM

55 EXCHANG REMOTE 5/15/2020 8:21 PM

56 exchanged defective boxes 5/15/2020 7:36 PM


58 extra charges 5/15/2020 5:22 PM

59 Exchange box 5/15/2020 4:59 PM

60 Return leased equipment when closing house for winter season 5/15/2020 4:43 PM


62 Return equipment for the winter 5/15/2020 4:16 PM

63 replacement cable boxes 5/15/2020 3:50 PM

64 Exchange router 5/15/2020 3:50 PM

65 change equipment 5/15/2020 3:50 PM

66 Dropped TV and Landline. Much happier with u tube tv. 5/15/2020 3:50 PM

67 traded boxes for newer versions 5/15/2020 3:45 PM

68 Return equipment for off season 5/15/2020 3:07 PM

69 Our home is seasonal and not occupied for 8 months therefore we suspend service and the lastcouple years they make us return the equipment - and start all over with tech visits the next

5/15/2020 3:01 PM


51 / 81

year instead of allowing us to hold on to the already installed equipment- which they did formany years. Much easier for everyone and did not require a tech to come into your homebecause equipment was already set up.

70 I spoke to your representative on Thur. They informed me that employees were in the Dagsborooffice, and that there was more than enough equipment for the same Internet and high DEFcable box I received last year. I told him I wanted to come this Friday and asked him the hourshe said they were in the office from 830 onward. I drove all the way from Pennsylvania and yourdoors were closed. 6 other people were there at same time and also were informed aboutDagsboro being open. You owe me for driving here unnecessarily.

5/15/2020 2:52 PM

71 Change remote 5/15/2020 2:34 PM

72 new equipment 5/15/2020 2:22 PM

73 We were tearing down our house, so I needed to return all of our cable boxes and equipment. 5/15/2020 2:11 PM

74 get new equipment 5/15/2020 1:53 PM

75 I've visited the office in Dagsboro to exchange cable box and/or modem equipment becausethey didn't work. I've done this several times! The equipment usually lasts about a year, at themost.

5/15/2020 1:47 PM

76 Exchange non-functional cable boxes for functional cable boxes. Mediacom's cable boxesfrequently stop working and have to be replaced.

5/15/2020 1:47 PM

77 needed new remote control 5/15/2020 1:34 PM

78 Pick up replacement router (existing one wasn't working properly) 5/15/2020 1:31 PM




82 Dropped off router/modem when we closed our house for the winter. 5/15/2020 1:13 PM

83 Pick up new modem 5/15/2020 1:09 PM

84 Returns box 5/15/2020 1:00 PM

85 Change out cable receiver. 5/15/2020 12:56 PM


52 / 81

35.42% 68

8.33% 16

16.15% 31

28.65% 55

11.46% 22

Q27 If you answered yes to 24, how would you rate Mediacom on theirresponsiveness to your visit?


TOTAL 192

Does Not Apply

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Does Not Apply

Poor

Fair

Good

Excellent


53 / 81

Q28 Provide any additional specific comments regarding your Mediacomservice:



54 / 81

# RESPONSES DATE

1 The variety of channel selection is poor. Many channels that are available on Xfinity aren’tavailable here. Xfinity’s internet is excellent and Mediacom is only fair in quality.

6/2/2020 5:04 PM

2 Need internet for tv. Keeps disconnecting. 6/1/2020 6:00 PM

3 Boxes go bad and you have to return, then we got another bad box. Were told they couldn't testin the office, so had to drive back and forth until we got a good box

6/1/2020 11:44 AM

4 Can't understand why they are allowed to bill up front for services that they aren't providing. Inmy case, I signed up for just internet but yet am being billed for TV service setup "Thatsstandard part of the installation package even though you didn't request it" We bill it and thentake it off.

6/1/2020 9:33 AM

5 Outdated software and equipment. It’s 2020 5/31/2020 10:19 PM

6 Currently have Mediacom for internet. We used to have Mediacom for TV services, such badservice, we now have Dish.

5/31/2020 2:46 PM

7 As part-time residents, we are paying over $1500 a year for tv and internet. This is more thanwhat we are paying for phone, internet and tv with COX in Fairfax, VA. Additionally, we getHBO, a hi-def DVR and 4 mini-boxes with COX. All for less than Mediacom. Finally, we havefriends in Sea Colony who get much more for much less cost. South Bethany should get amuch better deal or look elsewhere for a provider.

5/31/2020 2:23 PM

8 Not responsive enough for part timers. Rarely offered service help in less than a week. 5/31/2020 2:12 PM

9 Their service center is located outside of the US and presents problems when trying to explainthe current situation or problem that we might be experiencing. There is a very large disconnectbetween the customer service call center and the techs in the field.

5/31/2020 10:48 AM

10 As a vacation home owner, I consider the cost of my Mediacom to be much more higher thanappropriate for the limited use of the service. This is not withstanding the “winter discount”. Myprimary residence in Wilmington provides excellent service for less cost. That service isComcast.

5/30/2020 12:51 PM

11 It is the only service we could get. It is the worst service I ever had. Slow internet and unreliabletv. They charge more than other providers for less services. I wish there was another option.Maybe get 5G towers down here or run fiber with Verizon Fios.

5/30/2020 8:53 AM

12 Mediacom is horrible service. Why can't we have Comcast like Sea Colony? There is nocompetition for Mediacom so they continue to offer mediocre and antiquated services.

5/29/2020 4:28 PM

13 Recently canceled cable service with Mediacom. Also internet service is spotty - particularly inthe morning

5/29/2020 2:35 PM

14 for the cost it is the worst cable tv in the country 5/29/2020 2:25 PM

15 Very low amount of channels for the price. Everything is an add on. 5/29/2020 2:07 PM

16 We came back to Mediacom after 5 summers on satellite internet & TV, intending to streamonly. Mixed results. Just called to price adding TV and there was only one product for $70 extra$ per month! No thanks!

5/29/2020 1:22 PM

17 We have bee satisfied with our internet so far. 5/29/2020 11:54 AM

18 I'm a seasonal property owner. I cannot believe how much I pay these charlatans to either keepservice off season I don't use or pay exorbitant rates to start suspended service up. My Coxservice in Louisiana is better by every measure.

5/29/2020 11:40 AM

19 The internet bandwidth is inconsistent. We are at the end of a street that obviously underservedand when seasonal populaton increases our Internet speed and TV quality is noticably worse.

5/29/2020 11:38 AM

20 I recently had a terrible experience with Mediacom's Customer Service. We changed ourservice from Cable & Internet to Internet only. The technician was supposed to come to ourproperty and "filter" the service to internet only. He mistakenly filtered all services and we wereleft without internet service as soon as he left. I contacted Mediacom customer service to letthem know that we did not have internet service and we needed him to come back right awaysince it was a Friday and a work day and we need the internet to do our work. After 3 frustrating

5/29/2020 11:13 AM


55 / 81

calls, being disconnected twice, it was determined that the only they could offer was to have thetechnician come back on Sunday which left us with 2 and half days without service simplybecause the technician did not read the service ticket correctly originally. The level of customerservice we dealt with was atrocious.

21 Internet service fluctuates on speed and doesn’t function on weekends when I need it the most 5/29/2020 11:01 AM

22 I have had a horrible experience with Mediacoms equipment failure of their DVR boxes,Modems,

5/29/2020 10:43 AM

23 Internet is now a utility and should be regulated as such. Mediacom is functioning as anunregulated monopoly and as such over prices the internet service with poor performance.

5/29/2020 10:41 AM

24 Outages happen so often that I can hardly even use my WiFi connected smart home devices.Very poor.

5/29/2020 10:40 AM

25 When our internet has been down it has taken repeated visits until someone who knew whatthey were doing came.

5/29/2020 10:39 AM

26 The cost is high relative to the number of Chanels available. I get the same nbc station on 2deferent Chanel numbers On one Chanel sometimes the movie or show is in Spanish. Othertimes on another Chanel I get a running narrative during the show when the cast isn’t speaking.

5/29/2020 10:34 AM

27 If you have a late appointment they most often do not come. The quality of the techs variesgreatly. They confirm many many times for an appointment then if you miss one confirmationcancel your appointment.

5/29/2020 10:28 AM

28 In person visit led to more timely service call 5/29/2020 10:14 AM

29 I am grateful that they offer a seasonal discount if you ask for it. However, the overall cost ofcable from any provider, Mediacom included, is too high for what it is.

5/29/2020 10:05 AM

30 We were so dissatisfied that we went to Direct TV and Verizon coverage 5/29/2020 10:02 AM

31 Cost of surface continues to escalate far above inflation 5/29/2020 9:58 AM

32 Internet is constantly (3-4x / day) going out and coming back on. Totally disruptive to doingbusiness. Wish there was another choice for internet.

5/29/2020 9:53 AM

33 Service has improved over the years since 1978 when I first started with their TV service.Service is not a ig problem now, but installation is poor.

5/29/2020 9:53 AM

34 I don't use their TV service because it is absolutely terrible! 5/29/2020 9:48 AM

35 Numerous visits required to fix any internet issue which happen all too frequently 5/29/2020 9:46 AM

36 I want more HD channels , more on-demand options, NO internet bandwith restrictions, andhigher internet speeds

5/29/2020 9:43 AM

37 we should be getting better off season pricing - if we are not there we should not be charged somuch high way robbery

5/29/2020 9:40 AM

38 I wish there was competition for internet. 5/29/2020 9:37 AM

39 South Bethany should seek competition for services 5/29/2020 7:26 AM

40 Media Crap sucks! 5/27/2020 10:33 PM

41 I am happy they have seasonal service, I wish it was a better value 5/27/2020 3:17 PM

42 We had to order phone service. Mediacom is the only company in America in these trying timesthat added service fees and raised their prices over last year. Rude on phone. Did. It considermy time I. Scheduling. So much more expensive than anyplace else. If we didn’t rent we woulddo without.

5/27/2020 1:00 PM

43 Internet service is extremely slow. 5/27/2020 12:20 PM

44 internet is better this year, but has been real bad in the past 5/27/2020 11:17 AM

45 The internet quality is outdated 5/27/2020 11:14 AM

46 Our internet is spotty - depending on what room you are in. We did call while we were all trying 5/26/2020 4:12 PM


56 / 81

to work from home during the pandemic and they did come and it has been better. But theinternet is not very good and I feel like we pay an awful lot per month for internet and TV.

47 I feel they are a monoply in this area. Service people are uneducated with what they are doingand providing. We needed to use the Geek Squad after they tried to set our service, they werehere for four hours and it still was not set up properly.

5/26/2020 12:51 PM

48 Cost to high for programing available 5/25/2020 4:18 PM

49 For the cost, expected better service, quality is poor. Discontinued services to go with cellbased internet and TV service when my mother passed away this winter.

5/25/2020 1:23 PM

50 Offer more options without charging so much extra. 5/25/2020 11:54 AM

51 Terrible overall service. 5/24/2020 7:38 PM

52 Mediacom is a regional monopoly with no reason to upgrade its poor internet performance.South Bethany should allow other vendors to build a competing infrastructure either throughwired or 5G wireless service.

5/24/2020 5:53 PM

53 When we are gone away for trip cable does not work when we get back. Has to be fixed. Wepay for days we are waiting to have fixed

5/24/2020 5:35 PM

54 I wish that it cost less during the off season. My neighbors who use Cox in Arizona get a muchcheaper rate off season.

5/24/2020 3:14 PM

55 Too many TV outages. Poor response to complaints about this. Internet is often slow. 5/24/2020 2:35 PM

56 Price goes up every year, have to call them once or twice a year to try to bring rate back down.Gets tiresome.

5/24/2020 1:39 PM

57 I had a service called cancelled that I did not cancel. We waited all day for the guy to fix internetissues. Internet is spotty. Goes out a lot especially if windy out

5/24/2020 11:07 AM

58 Internet frequently crashes 5/24/2020 6:49 AM

59 Poor TV signal & internet speed. Costs go up substantially every year. 5/23/2020 8:57 PM

60 The quality of the Cable TV service they provide is below average considering the cost.Roughly 25% of the time the channels are available and the other 75% of the time the standard"there has been an interruption in your service" displays. It costs roughly $180/month for phone,basic cable, and Internet which is outrageous for poor Cable service, but since there is no otherprovider available primary and secondary residents are left with no other choice.

5/23/2020 11:44 AM

61 They are terrible. The copper on the town on the poles is eaten with salt. Mediacom shouldcommit to fiber to the door or the town should work to obtain FIOS.

5/23/2020 7:11 AM

62 The data limits on the internet service are much too low. Any normal use of streaming will pushyou above the data caps. They should be raised or eliminated. I have used FiOS and RCN forinternet service and neither have data caps. This is just another way for Mediacom to raise yourbill without increasing the speed of the internet

5/23/2020 5:42 AM

63 Expensive for what you get 5/23/2020 5:41 AM

64 Improve the reliability of the Internet service. Internet goes down too frequently. I have trouble-shooted the issue; it is not the router or computer. Internet service at times is sporadic, whichcan be extremely frustrating.

5/23/2020 2:00 AM

65 Sloppy work 5/22/2020 8:16 PM

66 Difficult to reach customer service and they are unwilling to provide costs options for internetand TV services

5/22/2020 8:13 PM

67 Service is VERY expensive,the TIVO is hard to use.We have a comcast dvr and it is MUCHeasier to use.

5/22/2020 7:21 PM

68 Way overpriced compared to Comcast we have in our other house,would love to share our billon both houses to support our comment!

5/22/2020 7:13 PM

69 I’ve been happy with service calls. I have been very disappointed in the cost of the TV andinternet especially with the seasonal rate.

5/22/2020 6:51 PM


57 / 81

70 Service ratings are impacted by the lack of competition. 5/22/2020 6:46 PM

71 Unacceptable to have to wait a week for service when there the cable does not work 5/22/2020 5:17 PM

72 Mediacom's services are very inconsistent, unreliable and expensive for the services theyprovide.

5/22/2020 4:45 PM

73 Bring FIOS or Comcast to the area. Mediacom has monopoly with poor services 5/22/2020 4:31 PM

74 They are expensive. We only use them 6 months of the year. 5/22/2020 4:02 PM

75 I feel their equipment is outdated. It works OK but technology is OLD. 5/22/2020 3:50 PM

76 Reduce cost, better bundling 5/22/2020 3:36 PM

77 When internet service was installed the service person was late, did not have a good grasp ofhow to set up the router properly (I had to explain), and the wire was left uncovered for weeksbefore someone came to bury it. During some recent landscaping I found the sire was buriedonly one and three inches deep. I am not impressed with the effort but when you are amonopoly in the area, why bother.

5/22/2020 3:32 PM

78 The service is overpriced, saddles us with channels we don't want, and doesn't give enough ofa break for the winter period. It constantly goes out at critical times. Why is there no competitionto force better service?

5/22/2020 3:25 PM

79 cable is barely under the ground. less than two inches 5/22/2020 3:17 PM

80 It takes a long time to get lines buried and the cable connections on the post to lookreasonable.

5/22/2020 3:12 PM

81 service for outage poor 5/22/2020 3:10 PM

82 They refuse to refuse payment on bundle package if not working properly. Gave me oldequipment. Their Serviceman told us it was old

5/22/2020 2:35 PM

83 Get rid of MediaCom 5/22/2020 2:30 PM

84 Costs are too high, not customer friendly, Mediacom won't offer no cost service when patronsare away for long periods

5/22/2020 2:27 PM

85 Paying 225 for basic service is absurd!! We are seasonal and whenever we come down wealmost always have to call for issues! Then they can only get someone here weeks later! Thereis always static viewing in and out.

5/22/2020 2:21 PM

86 Service is overpriced 5/22/2020 2:10 PM

87 need to re wire all the cableand related connections that are underground as they areoutdated\old and corroded causing terrible signal strength

5/22/2020 2:05 PM

88 Much improved over past year 5/22/2020 2:01 PM

89 We have repeated mediacom equipment failure problems. 5/22/2020 1:34 PM

90 Slow and unreliable internet service 5/22/2020 1:28 PM

91 Very competent service reps on phone and easy to follow 5/22/2020 1:27 PM

92 Way too expensive for what we get; especially since the cable frequently goes out and theinternet is very, very slow when the population is increased during summer months.

5/22/2020 1:19 PM

93 I pay the same rate off season with no rentals as I do when there are renters. I think there shoulbe an adjustment to lower cost when services are not being used.

5/22/2020 1:08 PM

94 Mediacom has ruined several of my vacations over the years with their poor service 5/22/2020 1:08 PM

95 Signal strength is terrible. Their attempts to improve it have been miserable. 5/22/2020 1:04 PM

96 Internet service routinely goes offline, tv often freezes pixelates 5/22/2020 12:56 PM

97 We have had steady increases in our cost for service over the past decade, with no realupgrades. We pay almost as much for our service at the beach as at our primary residence,and the service is not comparable. We don't have premium channels, voice remote or TiVothrough MediaCom, but have all of those with Xfinity at our primary residence - plus phone

5/22/2020 12:56 PM


58 / 81

service - for slightly more. I am unable to see the cost breakdown of our service online, whichprevents me from evaluating our cost for service. This year, I called for a seasonal costadjustment and had a lovely customer service rep tell me that it would kick in with the nextbilling cycle and it didn't - had to call again and it did not then kick in until another month. Lastly,our internet service seems to disappear overnight, though it seems to be mostly availableduring the day.

98 internet is terrible. Prices are Way too high. 5/22/2020 12:44 PM

99 internet is slow and not good with multiple users; expensive for what we get 5/22/2020 12:37 PM

100 Expensive. Internet is slow. Sometimes cant use smart tv apps. For internet outages andservice calls there are long wait times for tech ( cant get service in day or two)

5/21/2020 8:50 PM

101 customer service is good, product is bad, lots of buffering, internet goes down 5/21/2020 6:49 PM

102 Bundling channels and forcing us to pay for viewing we don't use should be eliminated. Weshould be able to bundle or select the networks we want.

5/21/2020 12:18 PM

103 I had them shut down my service and they restated my service long before I wanted them to. 5/21/2020 11:46 AM

104 I had mediacom tv for 14 years. Horrible service and channel selection. When they brought inHD their channel selection was limited for 3 years. Now it is on par with other service but itcosts mote than my more robust Fios at home.

5/20/2020 6:23 PM

105 Our internet service has been bad for the last 10 years. Intermittent outages, flickering on andoff. We have had them out every year and every year it's the same thing.

5/20/2020 5:04 PM

106 Major 3 problem with internet, cable and phone are: (1) the frequency with which service all 3service are either interrupted or totally down; (2) the inability of the internet to support multipleusers (even three of more); and (3) the internet speed can be so slow that it is unusable.

5/20/2020 12:12 PM

107 For basic cable TV service Mediacom is very expensive. 5/20/2020 10:25 AM

108 Never achieved paid for speed. Extremely overpriced, frequent dropouts, required 5 visits toimprove but not fix internet speed.

5/20/2020 9:58 AM

109 Very disappointing and too costly 5/19/2020 9:34 PM

110 Very over-priced and they SB properties more than others 5/19/2020 3:33 PM

111 Have had mediacom service at anpther property in Ocean View for many years. Internetservice is constantly interrupted and when it works is very slow.

5/19/2020 2:50 PM

112 expensive - awful customer service - not worth it 5/19/2020 11:51 AM

113 Mediacom has south bethany captivated because there is no other solution. Therefore the levelof service is substandard and not worth the money but it is our only option. It took six months tofix an internet speed issue at my house and it ended up to be something at the Mediacom pole.

5/19/2020 10:40 AM

114 Shopping for services and understanding their packages is difficult, their website and onlineportal is clunky and needs updating.

5/19/2020 10:07 AM

115 Charge too much for part time homeowner. Disconnecting service and reconnecting in seasoncosts about the same as leaving everything hooked up. $224/Mo is way to high for whatMediacom gives.

5/19/2020 7:15 AM

116 It would be nice if there was competition. I prefer Fios. 5/18/2020 8:50 PM

117 Internet speeds don't match what's promised in the package. Bandwidth can't alwaysaccommodate multiple devices in the same household. When there is a problem with cable orinternet that can't be fixed over the phone, it can take up to a week to get a serviceappointment. Rates go up regularly for the exact same package. Deals & special rates areoffered to lure new customers but there are never and deals or special offers for longstandingcustomers.

5/18/2020 6:52 PM

118 To give perspective, I pay $50 per month + taxes and fees for my Verizon Internet service at myprimary home vs $91 per month for Mediacom (inclusive of tax and fees)

5/18/2020 4:11 PM

119 TV cost continually rose without explanation. I switched to Dish, and it is vastly superior toMediacom, in all aspects.

5/18/2020 3:15 PM


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120 previously had tv service but cancelled because not worth it with internet tv now 5/18/2020 2:50 PM

121 my service is goes out completely frequently sometimes taking 2-3 service calls to correctproblem

5/18/2020 1:34 PM

122 Could be better - internet on my phone sucks, - always have trouble with on demand. 5/18/2020 12:53 PM

123 We have had such terrible issue with our TV & Internet they have made numerous visits to ourhome all which are logged and out Bull is ridiculously expensive

5/18/2020 12:48 PM

124 the cost of the service is too high based on competitors and they do not have unlimited data likeeveryone else. On demand choices are horrible. I am not a huge fan of Mediacom

5/18/2020 11:57 AM

125 More selection of content within the plans offered. More affordable plans . 5/18/2020 11:48 AM

126 Way to many outages and equipment doesn't support their services 5/18/2020 10:59 AM

127 Mediacom cable service seems very reliable, however their internet service is very unreliableand always seems to require equipment replacement.

5/18/2020 9:48 AM

128 The town compliance person required me to resurvey my property related a dock porject at asignifcant cost. The surveyor accidentally cut the mediacom cable between the street and thehouse (no TV, no INternet). It took medicaom 4 days to get to our house for repairs and thencharged me $49 to repair the cable.

5/18/2020 8:06 AM

129 I would like to speak with US located technical support people and not overseessupport....language issues

5/18/2020 7:30 AM

130 I have had Mediacom in the past. Their service was hot and prices were always on the rise. Icut cable, use DSL with streaming apps.

5/18/2020 7:26 AM

131 Cost is too high for the poor internet and lack of TV Channels. Thy need some competition. 5/17/2020 7:15 PM

132 I only live there 3 months a year, and I pay around @2500.00. That is completely ROBBERY 5/17/2020 6:05 PM

133 We have a lot of frustrating problems 5/17/2020 5:07 PM

134 Every time I've called MediaCom for help, I've been put on hold for a long time. I have Comcastat my other house and they are MUCH more responsive.

5/17/2020 4:51 PM

135 We own a beach house and would appreciate a build your own set of services that may bereduced during the off season.

5/17/2020 3:44 PM

136 Were willing to adjust internet service level/ bill down in the winter 5/17/2020 3:42 PM

137 Truely high speed internet service must become available from some provider, Mediacom orsomeone else. The current level of intenet is unacceptable. I would willing pay more to getbetter internet service.

5/17/2020 3:02 PM

138 overall awful experience, esp for loyal customers. 5/17/2020 2:50 PM

139 Internet too slow. On Demand is inconsistent.. 5/17/2020 2:17 PM

140 frequent outages, expensive ,limited packages 5/17/2020 1:28 PM

141 We come monthly all year long. Often cable is out after a couple eeeks and we have to call forthem to refresh service.

5/17/2020 1:02 PM

142 Need to come up with better rates and packages for vacation home owners who are paying forservices and not there to use them like a permanent resident does

5/17/2020 12:30 PM

143 We pay too much for too little. For the amount we are paying we should be getting morechannels, faster internet, and more responsiveness. They have a virtual exclusive for SouthBethany and for that we should get enhanced service and pricing.

5/17/2020 10:50 AM

144 Increase speed of basic internet service free of charge. My son lives in Harrington/Milford areaand has much faster internet without paying an additional fee for it.

5/17/2020 9:37 AM

145 The OnDemand service is poor - we can only watch a movie for about 5 minutes before itfreezes

5/17/2020 8:52 AM

146 Value for service is poor, internet goes out way too often, internet speed slow generally 5/17/2020 8:20 AM


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147 intermittent service AND ]mess 5/16/2020 11:40 PM

148 Mediacom is rated dead last every year in J.D. Powers quality ratings; ranked 30 out of 30national & regional Cable Service Providers.

5/16/2020 8:12 PM

149 Prices are entirely too exspensive 5/16/2020 5:44 PM

150 My experience with the service has been good. I also like the TIVO based TV interface. Internethas also been stable and available for at least 2 years now.

5/16/2020 5:01 PM

151 Install was debacle. Gave me a run around on timing. 2wks turned to 2mos. I had to ask myentertainment installer to return to complete the work. Paid by me.

5/16/2020 4:57 PM

152 You appear to be trying to modernize your brand image and operations. Your service isinconsistent and information frequently incorrect. The attitude of services personnel is helpfuland generally good.

5/16/2020 4:55 PM

153 They provide poor quality service at prices that continue to rise without any improvement inofferings. Their service department is never on time, often creates more problems than theywere there to solve. Their standard position is always that it is something inside the house,when none of our homes are our primary residence so typically nothing has changed inside thehouse because no one has been in the house.

5/16/2020 4:16 PM

154 Only have phone service due to the requirement to have a telephone in our elevator. 5/16/2020 4:11 PM

155 Internet is unreliable. Phone service is unreliable. I pay more for the lousy line up Mediacomhas than I do for many more services from Verizon

5/16/2020 4:10 PM

156 I do appreciate the off season reduction 5/16/2020 2:53 PM

157 buffering is the bigest complaint, they say nothing can be done 5/16/2020 2:18 PM

158 long wait, attitudes, expensive, unhelpful 5/16/2020 1:40 PM

159 The service is basically good. This is our vacation home. We have Comcast cable service inour primary residence in Maryland and that service is comparable to our Mediacom service. Iconsider both services costly. It would be beneficial if the costs could be reduced particularly invacation homes such as ours in South Bethany. We get a nice break in the winter months withMedicom’s off season rates. It would nice to get a slight reduction during vacation season aswell since we only occupy our vacation property about 30% during the season. I don’t know ifMediacom can actually monitor daily usage of all three services. If so, then service activitiescould be monitored and not subject to abuse.

5/16/2020 12:52 PM

160 A number of the links on their website to make changes are doa and direct you to call them.One of the main reasons for having a website is self-service.

5/16/2020 12:10 PM

161 Expensive 5/16/2020 12:10 PM

162 Compared to Comcast, used in my primary home, the number of channels and On Demandmovies, is extremely poor. Comcast offers more channels and over 3000 free movies whereasMediacom offers 3. I know there is a Comcast cable line on Rt 1. Why doesn’t SB see if thetacan provide cable and internet service.

5/16/2020 11:59 AM

163 PLEASE PLEASE USE ANOTHER PROVIDER EVEN IF IT COST MORE MONEYYES DON,TUSE THEM

5/16/2020 11:48 AM

164 Mediacom customer for 27 years. Finally got fed up with poor services and increasing poorresponsivenessand switched to DirecTv.

5/16/2020 11:46 AM

165 Very expensive 5/16/2020 11:35 AM

166 Scheduling service call is always too far in the future for part time residents. 5/16/2020 11:30 AM

167 Example of the worst customer service experience with cable you could have, all of myneighbors had subscribed to internet service and I joined. Mediacom has accepted my order forservice and connected me know they did not have a jack on the pole outside my house, so theydisconnected one of my neighbors and then the neighbor would place a call to fix it and thetech would do the same thing, this went on for months until the neighbors started talking andfigured it out and we confronted the tech and he confirmed it! That is as bad as it gets forservice!!!

5/16/2020 11:17 AM


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168 They are a monopoly and I would like another choice 5/16/2020 10:53 AM

169 I wish we had a choice of a better provider. 5/16/2020 9:44 AM

170 in April 2019 we had many more outages than we had during 30 years with another provider inNJ.

5/16/2020 9:01 AM

171 Lack of customer service repairmen in summer 5/16/2020 8:44 AM

172 The strength of the internet is terrible. This impacts cell phone usage which is inconsistent andpoor quality.

5/16/2020 8:16 AM

173 Much too expensive for the provided internet speed which varies through the day. 5/16/2020 8:04 AM

174 Signal strength and quality continually substandard. Internet speed and bandwidth also subpar.No comparison to Verizon FIOS but yet prices are similar.

5/16/2020 7:54 AM

175 Their price increases over the past year are close to gouging. $170.00/month for tv and internetis not fair. I will change from Mediacom as soon as I can.

5/16/2020 7:54 AM

176 Have requested vacation rate over the winter months but it doesn't necessarily carry over fromone month to the next. I've made repeated calls to correct the situation

5/16/2020 6:52 AM

177 Lack of info on rate increases 5/16/2020 4:18 AM

178 We just cancelled our television service but kept the internet service and are evaluating howelse to get TV. Particularly for part time residents the price is insanely high.

5/15/2020 11:36 PM

179 I have a cable that is just sitting on the ground and have asked 4 times to have it taken care ofand no one ever came out

5/15/2020 11:12 PM

180 Mediacom service is poor. You have to wait at least weeks for a service person to come outrepair your service. I have filed 2 FFC complaints regarding their service and hidden costs intheir bills l.

5/15/2020 11:04 PM

181 Kick them out. Go for Fios 5/15/2020 10:27 PM

182 Internet frequently goes down 5/15/2020 10:26 PM

183 They are the worst company there is, please get literally any other provider here 5/15/2020 9:32 PM

184 Cable services adequate but expensive, especially for part time residents 5/15/2020 9:16 PM

185 The video and internet service is poor across the board. They are happy to come out everyweek but why can’t the service be reliable ? We have to call weekly but have stopped becauseit is too frustrating. The charges are unreasonable and we are stuck because there is no otherprovider. I would pay more if the service was reliable and easy to trouble shoot.

5/15/2020 9:05 PM

186 Just so happens we have no access again 5/15/2020 8:45 PM

187 NONE 5/15/2020 8:21 PM

188 My last call to customer service regarding my Internet service was excellent 5/15/2020 8:05 PM

189 Quicker way to talk to rep. Robot answering is terrible 5/15/2020 7:46 PM

190 Phone & cable fine, internet has multiple issues (drops out a lot) 5/15/2020 7:36 PM

191 Mediacom is a disaster. We have been here for 13 years and have lived through regularinternet and TV outages. 100% have been Mediacom issues, although they always want topush it to an in home issue. When you do finally get a tech visit, which often takes 7-10 days,the techs verify that the problem is Mediacom. I have Comcast in Salisbury and they are lightyears ahead of Mediacom for reliability and response. If Sea Colony can switch to Comcast, Idon’t know why SB can’t.

5/15/2020 7:16 PM

192 Sometimes I think that since we are not full time residents that our speed is lowered and sowhen we get there we are not getting the speed we pay to get. Many times there is an issuewhen we get there based upon slow speeds

5/15/2020 5:08 PM

193 They are the only cable provider and they flaunt this with lack of services and especiallycustomer service.

5/15/2020 4:44 PM


62 / 81

194 Incredibly poor. Multiple calls to fix issues. Over 8 months to repair then did not adjust billing. 5/15/2020 4:30 PM

195 Frequent Internet outages which is problematic if you rely on Internet to monitor your secondhome for safety, temperature, etc.; need flexible agreements for offseason rates -- we pay moreto MediaCom than to our provider at home in DC (Verizon)

5/15/2020 4:19 PM

196 Like all cable/internet providers, they are charging way too much for inconsistent service. 5/15/2020 4:16 PM

197 I like the fact that provide local affiliates from DC, Baltimore, and Philadelphia. It's convenientfor seeing news coverage for our home area if that's what we're interested in and it isconvenient for watching NFL games in the fall. I also like that they offer the offseason discount.

5/15/2020 3:50 PM

198 internet had problems for a long time. They finally sent a tech who was really skeptical butfinally found a bad connection up on the pole. Received minimal credit for months of problems.

5/15/2020 3:50 PM

199 We had the triple play for many years and finally cancelled and now have internet only. Shouldhave done this years ago. U tube TV is much better than Mediacom and we had nothing buttrouble with our land line.

5/15/2020 3:50 PM

200 Overall poor customer service. town needs an alternate cable provider 5/15/2020 3:49 PM

201 I used Mediacom in the past for TV and their service was very poor. please look at ConsumerReports magazine and their ratings for TV, cabel, etc. You will see that Mediacom is rated at thebottom of all providers. Why continue with this poor company.

5/15/2020 3:47 PM

202 I find that the service goes out often. Also, the rate is high and they should offer a much betterrate from Oct to April for those of us that only use it for the summer.

5/15/2020 3:45 PM

203 Very expensive for the number of tv channels 5/15/2020 3:41 PM

204 Too expensive. We need competition. 5/15/2020 3:32 PM

205 I actually did not disconnect my service during the winter this year ( we rent our home) andcontinued to pay for a service we do not use because re-hooking up service has become anightmare. The independent contractors do not know what they are doing. Last year oneactually cut a hole in my wall looking for connection. The connection was right there , 24” overfrom where he was looking. After finally completing I had to spend 46 minutes on the phonewith someone in India to actually get my televisions in sync with service.

5/15/2020 3:21 PM

206 Channels disappear or get moved with no notice 5/15/2020 3:10 PM

207 See above worst customer service ever 5/15/2020 2:52 PM

208 Our internet and cable service was so bad, we cancelled it. They kept coming out but neverfixed the problem. we could not rely on our cable TV or Internet service. It was horrible

5/15/2020 2:46 PM

209 Cost keeps escalating with no explanation. What used to cost $100.00 per month now costs$225.00 a month. Service stinks compared to FIOS. Would love to have options.

5/15/2020 2:45 PM

210 Intermittent internet connectivity, slow speed 5/15/2020 2:43 PM

211 wish we had Verizon instead 5/15/2020 2:42 PM

212 Prices too high 5/15/2020 2:34 PM

213 There are too many outages and inconsistent connections. Why can’t we get Verizon or someother competitor to bid?

5/15/2020 2:27 PM

214 To many mediocre and repeat offerings. 5/15/2020 2:25 PM

215 Internet service drops off. Two years ago said they would replace line from pole and never have 5/15/2020 2:22 PM

216 Mediacom is a joke. You might want to consider the fact that we're the *only* beach town to usethem. Why do we? I would appreciate your letting us know your reasoning. Comcast andVerizon are both in the area and offer much better options and service. (I never thought I'drecommend either of them, but they're the mountaintop to Mediacom's abyss.

5/15/2020 2:20 PM

217 They call it high speed internet but it’s anything but 5/15/2020 2:19 PM

218 expensive, slow 5/15/2020 2:18 PM

219 Internet goes out from time to time. I would be nice not to have any disruptions 5/15/2020 2:11 PM


63 / 81

220 Mediacom has consistently offered fewer HD channels than what we receive from Comcastelsewhere. They are also more expensive on a per connection basis than Comcast. And theirdependability is abominable. We constantly had drop outs of internet service and wifi lastsummer with brand new equipment.

5/15/2020 2:11 PM

221 We spend the summer at our house so we only have the service through the summer months. 5/15/2020 2:11 PM

222 Monthly cost too high. 5/15/2020 2:10 PM

223 Poor selection of channel for the cost 5/15/2020 2:06 PM

224 Mediacom is a very expensive service and I was with them for many years before switching toDirect TV for Cable which has more choices and a better picture. I did not like the increaseevery year, or coming off the vacation rate and calling them for new rates was like playingroulette - depends only on luck whether you get a good or bad deal. Super expensive for whatyou get, seriously looking at doing streaming and if I could get another provider for internet, Idefinitely wood. 20 years with them and I only use them for internet because i have no otherchoice

5/15/2020 1:59 PM

225 Service has been fine, though a I think a bit too pricey. The boxes out on the street are all bent,beat up or wide open. They should check out West 3rd St.

5/15/2020 1:55 PM

226 I lose internet often. My tv constantly gets disconnected from the internet. I constantly have toreset box and reenter my password. My cable has been buried, but they never came back toremove ariel wire.

5/15/2020 1:52 PM

227 Rates are crazy for vacation mode 5/15/2020 1:47 PM

228 Our South Bethany home is a secondary residence. Inevitably, when I visit the house, theinternet is either out, or needs to be re-booted. It is always slow. Oftentimes the cable is out, orhad been out at some time.

5/15/2020 1:47 PM

229 Poor quality / many problems / over-priced 5/15/2020 1:47 PM

230 We switched away from Mediacom for cable because of poor service. 5/15/2020 1:46 PM

231 We are Verizon customers at our primary residence. For less money with Verizon we get localprogramming (NBC, ABC, CBS, FOX, PBS) and much faster internet. The internet throughVerizon can handle numerous people being connecting and also streaming and gaming. Theinternet through Mediacom is slow and not reliable if we have more than a few peopleconnected to our WiFi....so frustrating

5/15/2020 1:45 PM

232 Mediacom is the absolute WORST provider ! We have Comcast at our other house and there isno comparison. Sea colony has Comcast now, why can’t we

5/15/2020 1:43 PM

233 Wish they hadn’t dropped the TVG channel a couple years ago offer TVG 5/15/2020 1:41 PM

234 Perhaps the worst cable service I have ever experienced. The service is constantly beingdisrupted. Had to have two cable boxes replaced. Terrible customer service

5/15/2020 1:36 PM

235 Internet can be slow and unreliable at times. Internet is costly for quality provided. There shouldbe a less expensive seasonal internet plan for lower off-season usage.

5/15/2020 1:35 PM

236 I think there service is terrible. Our home does NOT have the bottom internet package. Thespeed and connection is terrible. Cannot watch Netflix and use the wifi at the same time.

5/15/2020 1:30 PM

237 Tv cable service and internet too expensive. 5/15/2020 1:29 PM

238 Found it cheaper to cancel service altogether rather than go on vacation standby. 5/15/2020 1:28 PM

239 They are expensive for what we receive. Internet goes off a lot. 5/15/2020 1:25 PM

240 At $130 a month, that's pretty expensive for basic cable and internet. There should be a lowercost option.

5/15/2020 1:19 PM

241 Mediacom service was discontinued years ago for tv because of occasional/frequent signalissues and associated poor response times to fix the issue. Internet service was maintainedbecause there was no other option for cable internet. Technicians would come to the house torun some basic checks and provide no insight on the problem nor a solution. Then inform methat a cable truck needed to come and inspect the issue.

5/15/2020 1:16 PM


64 / 81

242 Overall, Mediacom is OK as compared with other cable companies I have been associatedwith. As an owner of a 2nd home in Bethany. The cost is very high, even in the winter when Irequest the off season rates.

5/15/2020 1:16 PM

243 I had to call six times over a five month period regarding consistent service interruptions on fivechannels during the evening and overnight hours. No one seemed to know how to fix theproblem. Also, the service is way too expensive. There are way too many channels I don'twatch, especially all the sports channels for which there is a sizeable Regional Sports Networkfee levied on your bill. Make sports channel packages optional for customers who don't give adamn about them. You ought to be able to select the channels you want and pay for what youget. There's a novel business model to consider.

5/15/2020 1:16 PM

244 We only get Internet with router rental when our house is open, generally March throughNovember. The service has actually gotten better the last few years. Still not great value.

5/15/2020 1:13 PM

245 They took away two channels and replace them with SPAINISH Speaking channels. Now I'mpaying for channels i don't get

5/15/2020 1:11 PM

246 Seems to go out far too often compared to Comcast which we had in Florida. 5/15/2020 1:09 PM

247 Would like more premium channels included in basis service. I don’t think they serve summerresidents well financially. Even though there is a vacation rate, cost of cable and internet avg$100.00 / month.

5/15/2020 1:07 PM

248 I wish it was cheaper 5/15/2020 1:01 PM

249 Unfortunately, I lost my internet service last year at S Bethany as my neighbor across the streethad a tree cut down and my wire went with it. I had to wait all summer to have them tunnelunder the street for a new connection as they are no longer doing above ground connections. Iunderstand that. However, I am a summer resident, so I was without cable all summer. Now Ineed to wait until I can get to S Bethany to have them connect to the house—whenever thatmay be!

5/15/2020 1:01 PM

250 MediaCom has been responsive to issue with my Internet service. 5/15/2020 1:00 PM

251 They are unresponsive. Cut my line, did not tell me and it took six months of calls to get itrepaired.

5/15/2020 1:00 PM

252 Get rid of Mediacom; over priced and terrible service. 5/15/2020 1:00 PM

253 They stepped up during the Covid Crisis and waived metered internet service when they did notneed to to.

5/15/2020 12:58 PM

254 Switch to Xfinity 5/15/2020 12:58 PM

255 Had a ton of issues with the internet service and the equipment supplied by Mediacom. wewere not getting the speeds we paid for. After 8 or 9 service calls over a couple of months,, a"senior" service person told me the equipment supplied by media com is unable to broadcastthe wifi signal we purchase. I was told their job is to supply the signal to the house, they don'tguarantee their ability to broadcast it in the house. The mediacom agent suggested I purchasebetter equipment (expensive) for wifi. I did, and it now works much better.

5/15/2020 12:55 PM

256 I dropped MediaCom TV service a few years back when I used their search service to find a TVprogram for my kids and in the search results were several explicit adult titles.

5/15/2020 12:54 PM

257 spotty internet at times. Have to reboot router; was given a tivo set that does not work, so oneTV is non-functional. Was told it was a TIVO issue and to call them. Tivo never returnedrepeated requests

5/15/2020 12:52 PM

258 If there was another choice, I would consider it. 5/15/2020 12:51 PM

259 South Bethany deserves a much better cable/ internet provider. 5/15/2020 12:50 PM


65 / 81

Q29 Provide specific recommendations for ways in which Mediacom couldimprove their service delivery to South Bethany property owners:



66 / 81

# RESPONSES DATE

1 Maintain reliable connectivity 6/2/2020 5:41 PM

2 Better selection of channels and faster internet with further reach of service. 6/2/2020 5:04 PM

3 Give up 6/1/2020 6:00 PM

4 Difficult to schedule appointments. not enough technicians 6/1/2020 11:44 AM

5 More dependable internet, fix the boxes on the street - 1/2 are open 6/1/2020 9:40 AM

6 Having bills adjusted in a timely manner. My online bill in inaccurate so I don't know how much Iactually owe.

6/1/2020 9:33 AM

7 Better software on TV and better equipment. 5/31/2020 10:19 PM

8 Have someone more available to check signal levels outside the homes. Better protectconnections from salt air.

5/31/2020 2:12 PM

9 Lower prices, better customer help 5/31/2020 10:48 AM

10 There should be a LOCAL representative PROFESSIONAL to contact to address questions onwinter rates, changes in rates, special packages, ie A HOTLINE SPECIALIST THAT KNOWSSOUTH BETHANY .

5/30/2020 9:51 PM

11 Higher more reliable speeds for less money. Better channel options and reliability of service.How about when you make a service appointment and drive six hours to be here that theservice guy doesn’t show up and not be able to do the work. Happened twice to us.

5/30/2020 8:53 AM

12 Make it much faster and fix the buffering issues 5/30/2020 8:36 AM

13 Update on channel changes 5/29/2020 4:00 PM

14 Provide better internet service with less outages 5/29/2020 3:03 PM

15 Internet service could improve. Reception often goes in and out 5/29/2020 2:35 PM

16 system needs to be updated to state of the art. in florida we have ATT direct TV and it ischeaper and 100 times better.

5/29/2020 2:25 PM

17 we have Comcast at home. Compared to Comcast, Medicom make great plumbers 5/29/2020 2:07 PM

18 More products/packages, better price. 5/29/2020 1:22 PM

19 Switch to another provider 5/29/2020 11:40 AM

20 More reliable cable signal and internet speed and functionality. 5/29/2020 11:35 AM

21 Have a better system for contacting their technicians in the field so that customers can beserviced sooner when necessary. Their current method involves emailing the dispatch centerand then having to wait to hear back. It's 2020, there should be a more efficient way to processthis.

5/29/2020 11:13 AM

22 When I contact customer service a bull dog like person gets on to tell me they’re nothing thatcan be done/ take it or leave it

5/29/2020 11:01 AM

23 Currently there is NO benefit to S Bethany to having a contract with Mediacom. The pricing fortheir services for long time loyal paying customers is horrible. Their pricing is so so expensive.

5/29/2020 10:43 AM

24 Competition or regulation as a utility. 5/29/2020 10:41 AM

25 Services are very expensive for what we get. Even the 50% off season discounted rate is tooexpensive. And the first couple of years they said we would be eligible for that then whenOctober came around they said we were not eligible which made me very mad. So some yearsI cancel service altogether and restart in spring which is a pain.

5/29/2020 10:40 AM

26 Very hard to schedule our necessary internet service calls as this is not our primary residence. 5/29/2020 10:39 AM

27 Offer more Chanels in basic service or basic service plus plans. 5/29/2020 10:34 AM

28 infrastructure investment? 5/29/2020 10:29 AM


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29 Improve systems operation and more timely service (“We can have someone there in 2 weeks”.doesn’t work or “Our subcontractor is handling that and we have no idea when they will bethere” - just not acceptable!)

5/29/2020 10:14 AM

30 Just keep it dependable. Steady. 5/29/2020 10:05 AM

31 Improve internet service. 5/29/2020 9:53 AM

32 Place all service lines underground. I will deliver pictures to town manager to illustrate what Imean.

5/29/2020 9:53 AM

33 Cost is too high for me to afford cable tv. 5/29/2020 9:49 AM

34 Provide discounts/reduced rates for off season which can be requested easily through thewebsite. provide regular notce to customers on how such reduced rates can be requested andaccessed. When we had cable TV we had to call evry year and often had to call multiple timesto get the discounted rate.

5/29/2020 9:47 AM

35 Internet service is unreliable at best. Internet goes in and out regularly almost on a daily basis. Idon’t know enough about service delivery to offer specific recommendations to fix this. I justknow it always has been a problem. Service isn’t consistently inconsistent.

5/29/2020 9:46 AM

36 Provide more HD channels , more on-demand options, NO internet bandwith restrictions, andhigher internet speeds

5/29/2020 9:43 AM

37 more cost effective 5/29/2020 9:37 AM

38 Add channels, restore music channels, less down time 5/29/2020 9:36 AM

39 allow for lo al channels only at a low base rate and allow for low cost internet only duringoffseason

5/29/2020 7:26 AM

40 Improve telephone quality and improve network quality 5/27/2020 9:51 PM

41 I would like to see other choices 5/27/2020 3:17 PM

42 Give more channels with basic service since they overcharge anyway. Delete phone and stopcharging for this service since we do not have a phone on the property. Renters do not need ahouse phone. We have never paid a hook up or disconnect charge in 20 years. They are nowcharging $50 to connect. This is a disgrace.!!!

5/27/2020 1:00 PM

43 get an alternative vendor 5/27/2020 11:17 AM

44 Improve the Fiber Optics or Infrastruture that delivers to So Bethany 5/27/2020 11:14 AM

45 Better and more fair pricing. Hire people who know what they are doing. 5/26/2020 12:51 PM

46 Extend the OFF Seasonal period from 6 months to 8 months. Most residents are only hereJune- Sept.

5/26/2020 10:43 AM

47 Seasonal service rates/plan for summer users. It's too expensive year round 5/25/2020 7:20 PM

48 There are channels that should be provided at no extra charge(TCM,Smith,MGM,Reelz,Wild)given the ridiculous price we currently pay.

5/25/2020 5:43 PM

49 Need more programing ie like Fios 5/25/2020 4:18 PM

50 Better outage response 5/25/2020 1:23 PM

51 Cost. Only use half of year. 5/25/2020 11:54 AM

52 Revamp entire system, bring it up to date and current! 5/25/2020 9:24 AM

53 Could have better and faster internet service 5/24/2020 8:38 PM

54 Would very much like to have anotrher provider 5/24/2020 7:38 PM

55 Invest in the infrastructure or lower the cost of data 5/24/2020 5:53 PM

56 Have cable and internet that works all the time 5/24/2020 5:35 PM

57 Speed up internet consistently. Fix spotty channel outages. Reduce price! For all thisheadache, it costs far too much.

5/24/2020 2:35 PM


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58 The independent contractor service people generally were not able to remedy technical issues.The once or twice I got the company service person, they were better.

5/24/2020 1:39 PM

59 Improve internet connection to be consistent 5/24/2020 11:07 AM

60 better internet service 5/24/2020 6:49 AM

61 Cost and quality improvements 5/23/2020 8:57 PM

62 FIBER to the door. Copper is eaten by salt in the environment. Mediacom’s poor servicecomplaints are a direct result of copper affected by the environment and working with them toprovide a fiber optic solution is the key to solving many service complaints and loss ofconnectivity. Availability of Fiber to a residents door increases property values my 3%nationally.

5/23/2020 7:11 AM

63 Increase or eliminated data caps on internet service. 5/23/2020 5:42 AM

64 Lower the cost or give us more channels 5/23/2020 5:41 AM

65 Improve the reliability of the Internet service. Internet goes down too frequently. I have trouble-shooted the issue; it is not the router or computer. Internet service at times is sporadic, whichcan be extremely frustrating.

5/23/2020 2:00 AM

66 Seasonal rates should be more reasonable. With the movement to more online services- it’shard to justify keeping cable at all

5/22/2020 9:16 PM

67 Do quality cable and connections 5/22/2020 8:16 PM

68 Better customer service and more transparent (i.e., price listings for services) 5/22/2020 8:13 PM

69 Reduce price of service,make TIVO easier to use. 5/22/2020 7:21 PM

70 Have normal channel numbers without boxes-example 11.1, 16.1 etc,we will not pay for theboxes to have normal numbers!,

5/22/2020 7:13 PM

71 Reduce the cost of the season rate. It’s barely a savings. 5/22/2020 6:51 PM

72 Mediacom should operate as if they had competition. 5/22/2020 6:46 PM

73 No outages, and if there are outages quicker response time 5/22/2020 5:17 PM

74 Provide consistent internet and cable networks. The one here isn't that way. If you need to workfrom home in South Bethany, forget it...Mediacom cannot be reliable to enable that.

5/22/2020 4:45 PM

75 Bring FIOS or Comcast to area 5/22/2020 4:31 PM

76 Don’t need the phone which is part of the package. Have a seasonal price that does not needfor the equipment to be turned in each season.

5/22/2020 4:02 PM

77 Better response time when problems arise. 5/22/2020 3:50 PM

78 Less use of contract techs 5/22/2020 3:36 PM

79 I know the contract gives a break, but I'd prefer competition to improve bad service and getprices lower. They're not good.

5/22/2020 3:25 PM

80 Unsure why one person digs the ditch for the cable, one person connects the cable up the post,another person had to come back to attach cables properly to post and then a forth comes toconnect service to the home.

5/22/2020 3:12 PM

81 show up faster 5/22/2020 3:10 PM

82 Get rid of Media Com. No way to improve. 5/22/2020 2:30 PM

83 Lower costs and do not charge for long periods of disuse when users are away 5/22/2020 2:27 PM

84 service is always late or doesn't show at all and no phone call.i travel from annapolis md forservice appointments and all i get when they no show it"I understand sir, I am very sorry" not areasonable response when your people don't show up for their appointments. this hashappened numerous times over the years.

5/22/2020 2:24 PM

85 would like to have a seasonal plan option 5/22/2020 2:10 PM


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86 New underground cable and connections from the pole to the houses 5/22/2020 2:05 PM

87 My opinion is service has improved over he past year. In the past, calling MediaCom office withissues would require an hour or more commitment. The updated website has helped greatly.Customer service appears much more responsive in recent months, and I have worked withflexible and competent customer service reps. This has not been the case in the past. Therehave been very frustrating instances of trying to communicate. However, again, the past severalmonths have shown strong improvement. Thank you.

5/22/2020 2:01 PM

88 The over all pricing seems high - we have only one tv and our monthly bill is crazy - with somany other options for streaming I'm tempted to try hulu, etc. We have two accounts twoproperties and it would be very nice to offer a discount and also an AARP discount --- thankyou! Elise

5/22/2020 1:36 PM

89 Mediacom needs to provide s bethany with bulk pricing. They reward new customers with lowpromo pricing but to long time loyal customers , no reward to loyalty. Pricing is so so expensivefor long time loyal customers!!!

5/22/2020 1:34 PM

90 Furnish Philadelpbia channels 5/22/2020 1:25 PM

91 Consistency in the service provided and cheaper rates. 5/22/2020 1:19 PM

92 Although I pay the same $200+ even when the property is vacant, services are often notworking for renters when they arrive in the spring. I have often wondered if my services aredisconnected and then resumed when I call about this.

5/22/2020 1:08 PM

93 Mediacom is a dinausaur compared to xfinity which I have in my Sea Colony house. 5/22/2020 1:08 PM

94 Besides ensuring consistent signal strength, number and quality of tv programs available toaccess for free is very limited. To be able to fast forward and rewind regular tv is ridiculouslyexpensive - should be part of basic package. Comcast is 2 -3 times better in all respects.

5/22/2020 1:04 PM

95 Add more HD channels 5/22/2020 12:57 PM

96 Improve uptime 5/22/2020 12:56 PM

97 Provide clear information about customer's service breakdown online. Automatically switch tothe off-season discount for customers who have gotten it year after year or send them an alertto convert in October. Give more value to longstanding customers by offering upgrades forintroductory costs, or adjust the package price when it's increased without added upgrades.

5/22/2020 12:56 PM

98 Lower prices; better internet 5/22/2020 12:44 PM

99 I do like that they have a reduce rate from Nov - Apr. 5/22/2020 12:40 PM

100 higher speed. wider bandwidth service 5/22/2020 12:37 PM

101 Pricing is very high for poor quality service 5/21/2020 8:50 PM

102 Underground cable. 5/21/2020 12:18 PM

103 I am charged $45 more a month for less cable and internet. Additionally, I am charged rent ofequipment when the system is not turned on. FIOS does not charge me rent when the systemis turned off and provides faster internet with less disruptions and more HD channels.

5/21/2020 11:46 AM

104 You won’t get then to improve. It is a monopoly. 5/20/2020 6:23 PM

105 Allow the ability to "freeze" service at a significantly reduced rate during off season months. 5/20/2020 5:27 PM

106 (1) upgrade equipment; and (2) consider underground delivery systems. 5/20/2020 12:12 PM

107 Become reliable service. 5/20/2020 9:58 AM

108 Internet is slow, unrealibale and goes down all the time. This is my biggest complaint and needsto fixed.

5/20/2020 9:05 AM

109 make internet service price more reasonable 5/20/2020 8:24 AM

110 Lower price substantially, improve internet reliability 5/19/2020 3:33 PM

111 improve quality of the internet service 5/19/2020 2:50 PM


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112 My service is only affected at the beginning of the season; they need to make sure when all ofthe owners that RENT their properties call to re-connect service they don't "mess up" theservice others have. I was told that because these houses are adding back service it kills thebandwidth and therefore causes service issues for those that DON'T rent.

5/19/2020 1:20 PM

113 Compared to service providers at other locations Mediacom has a premium price for a verybasic cable and internet deliverable. Having multiple providers to be able to utilize should resultin better value to homeowners.

5/19/2020 12:54 PM

114 more flexible times for service, responsiveness, focus on customers needs not the script that isread at the call center.

5/19/2020 10:40 AM

115 Reduce rates and increase internet speed. Better TV guide 5/19/2020 7:15 AM

116 Faster Internet 5/18/2020 9:34 PM

117 Better Pricing 5/18/2020 8:35 PM

118 The only way Mediacom will get better is if there is more competition in the area to motivatethem to do so. Since Fios isn't an option and Verizon's internet speeds can't compare,Mediacom knows they are "the only game in town."

5/18/2020 6:52 PM

119 Better programming, with stable costs. 5/18/2020 3:15 PM

120 Improve the quality of the routers and dvrs. 5/18/2020 2:58 PM

121 willing to pay more to have tv but only during summer; had a plan but constantly have to call toget offseason rates

5/18/2020 2:50 PM

122 I would suspect that all the cable lines are old and need replacing since service frequently goesout

5/18/2020 1:34 PM

123 GIVE THEM MORE THEN ONE OPTION 5/18/2020 12:53 PM

124 We need a second option 5/18/2020 12:48 PM

125 more selection of viewing at affordable rates..they are totally obsolete 5/18/2020 11:57 AM

126 It would be beneficial to have competition with another provider. A shorter term agreementwould give us some options.

5/18/2020 11:48 AM

127 offer Comcast/xfinity.... 5/18/2020 10:59 AM

128 Provide customers with most current, functioning equipment and provide faster response time. 5/18/2020 9:48 AM

129 Give me another option for internet, the key is high speed internet. 5/18/2020 8:06 AM

130 See above note. Also, service time/dates do not work with my interim use of the property....cannever get an appointment that fits my schedule.

5/18/2020 7:30 AM

131 Not be the only provider. 5/18/2020 7:26 AM

132 Need some competetion. They know they are the only service available. 5/17/2020 7:15 PM

133 Let us get a break on cost in the winter. 5/17/2020 6:05 PM

134 Lower fees! 5/17/2020 5:07 PM

135 Lower pricing. Improve service and reliability. Improve call center. 5/17/2020 4:51 PM

136 Be proactive in upgrading equipment to adapt to increased internet speeds without furthercharging an already costly service.

5/17/2020 3:44 PM

137 Would be nice if there was a simple way to suspend internet service during the winter. 5/17/2020 3:42 PM

138 Provide high speed internet. 5/17/2020 3:02 PM

139 they need some competition to avoid the abuse to customers 5/17/2020 2:50 PM

140 see above 5/17/2020 2:17 PM

141 I work from home full-time here in South Bethany and need my service to be reliable. It can beinconsistent — and that is a big problem. Also, when I do have a problem, I need service

5/17/2020 1:49 PM


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technicians who are knowledgeable. I’ve had wildly different experiences with technicians —from great and helpful to terrible and a complete waste of time. When I do have an issue andneed a technician, I want to be confident that I’m going to get a well-trained professional.

142 limit outages, reduce cost, 5/17/2020 1:28 PM

143 Be more responsive, offer better plans that account for lower usage off season 5/17/2020 10:10 AM

144 Provide NFL Channel in basic package, not as an add on 5/17/2020 9:37 AM

145 Respond to internet outages within 24 hours - took me 4 days to get them to come out to repairthe outage that their team caused installing my neighbor's internet

5/17/2020 8:52 AM

146 Internet goes out frequently 5/16/2020 10:45 PM

147 In a 6-9 month process, Town needs team of experts in Cable/Media Technology to negotiateon behalf of the town; Town should have 4-5 service providers to negotiate best possibleservice & price for town; I worked in CableTV & Media Technology Services for 33 years.

5/16/2020 8:12 PM

148 The infrastructure needs to be updated. 5/16/2020 7:07 PM

149 it would be wonderful if mediacom could provide sports coverage of any philadelphia sportsteams!

5/16/2020 5:51 PM

150 Better tv stations. Include Philadelphia for sports 5/16/2020 5:44 PM

151 Simply put I feel the cost for the service is too high compared to similar services I have inhouses in other areas. I also do not like the limitation on internet usage per month, I do nothave this limitation or billing element anywhere else. They do offer a 'winter' pricing model thatreduces the monthly fee but may curtail services. That makes is less attractive for people whouse their 2nd homes sporadically during the off season.

5/16/2020 5:01 PM

152 Appears they are subpar to other cable companies in many ways. Nice enough people. Terribleresponse on issues. Broken/no processes within their operation.

5/16/2020 4:57 PM

153 High speed cable is pretty outdated given that fiber optic has been around for 15 years.Download of 100 speed only provides 25 mb upload for $79/mo. That is pretty high pricedcompetitively and it seems to be lagging in my streaming YouTube TV and other streamingapps like Prime or Netflix.

5/16/2020 4:55 PM

154 Better 5/16/2020 4:17 PM

155 Without competition they have no incentive to improve anything. They will continue to chargesouth Bethany homeowners whatever rates they want, because there is nothing we have as aviable alternative at least for Internet.

5/16/2020 4:16 PM

156 Internet is more expensive than Comcast in Colorado and we get faster speeds in Colorado forthat cheaper price.

5/16/2020 4:11 PM

157 Be much more flexible. We are paying high rates for cable and service needs to improve 5/16/2020 4:10 PM

158 fix the buffering and overal cost is too high compared to service outside of South Bethany(FIOS was less costly in MD)

5/16/2020 2:18 PM

159 please give options beyond just Mediacom, they are the worst 5/16/2020 1:40 PM

160 See above. 5/16/2020 12:52 PM

161 Re-enabling self-service options on their website 5/16/2020 12:10 PM

162 Increase the number of channels and free movies. The price, over $100 a month is very highfor so little content.

5/16/2020 11:59 AM

163 YES don.t use them 5/16/2020 11:48 AM

164 Upgrade system. Replace aging cables 5/16/2020 11:46 AM

165 Reduce rates 5/16/2020 11:35 AM

166 Provide a live contact person for service interruptions instead of long and awkward "robo"process on the telephone.

5/16/2020 11:30 AM


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167 Get Verizon Fios!!! 5/16/2020 11:17 AM

168 I would like access to the ACC channel 5/16/2020 10:53 AM

169 Boost the signal and keep it there. 5/16/2020 9:44 AM

170 upgrade your lines and equipment. 5/16/2020 9:01 AM

171 More employees in summer 5/16/2020 8:44 AM

172 I pay for high speed internet and it really is not and besides the wifi is spotty and very weakdepending on where you are in the house

5/16/2020 8:04 AM

173 Better quality tv and internet. Lower prices. Discounts for off-season. 5/16/2020 7:54 AM

174 The cost is far too expensive for what we get. I was told rates wouldn’t go up and they did. AndI wasn’t told about winter rates (even when I was asking for lower-priced options until I explicitlyasked for it. And I was told they wouldn’t backdate the start. I can’t continue to pay $150/monthfor cable and internet.

5/16/2020 4:49 AM

175 Delivery is not really the problem - Mediacom is as bad as most other service providers. 5/15/2020 11:36 PM

176 Better internet speed 5/15/2020 11:12 PM

177 go to another provider like Comcast. 5/15/2020 11:04 PM

178 more value for me dollar 5/15/2020 10:49 PM

179 Make seasonal rates - to get discounts during the non season - November - April 5/15/2020 10:43 PM

180 Boxes are clumsy 5/15/2020 10:26 PM

181 Allow a period longer than 6 months for seasonal service. We only use our home for the threesummer months and would like a longer off season rate.

5/15/2020 10:05 PM

182 Let Comcast take over their lines 5/15/2020 9:32 PM

183 Better ability to speak to a customer rep. They are helpful if you can reach them 5/15/2020 9:16 PM

184 Sell the business to Verizon. 5/15/2020 9:05 PM

185 To many to mention 5/15/2020 8:45 PM

186 HAVE NONE 5/15/2020 8:21 PM

187 Lower cost 5/15/2020 8:05 PM

188 More flexibility in adding a channel outside of package. 5/15/2020 7:46 PM

189 cheaper for more data 5/15/2020 7:36 PM

190 Turn the service over to a competent provider. Mediacom may have a market somewhere in theUS, but they shouldn’t be the provider in SB. I will be glad to provide specific detail on theissues I’ve had with them.

5/15/2020 7:16 PM

191 Provided out of date equipment! Poor customer service. Scheduling for repair is very far off!! 5/15/2020 5:26 PM

192 offer in. season rates We pay for the full year and only use services 3 months!!!! 5/15/2020 5:22 PM

193 We have 3 properties in S.B. one which is a rental. I waited over 20 minutes to talk to a rep.and she couldn't care less about my concerns of having a tech actually go into the house to dothe installation. I told her I would open the door and the tech would have the house tothemselves while I waited in my car. She said she couldn't tell if that was possible. I asked ifshe could find out if it was possible and she said she couldn't. We're going with either DirectTVor streaming.

5/15/2020 4:44 PM

194 Discontinue service offering. They clearly have no desire to provide top services for customers 5/15/2020 4:30 PM

195 Need equipment that automatically reconnects Internet remotely; need automatic offseasonservice/rate changes for those who would prefer it (they make massive profits off our negligibleuse)

5/15/2020 4:19 PM

196 To be fair, the internet has improved over the years. It could always improve for the high 5/15/2020 4:16 PM


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amount that we pay.

197 Internet...higher speeds lower costs 5/15/2020 3:52 PM

198 Setting up the offseason discount is frequently an adventure. Some years it goes very easy--thecustomer agent is familiar with how to set it up and it gets done with minimal effort. Other yearsit's been like pulling teeth--it can be very frustrating as a customer. 2018 was a disaster. I had togo over and over with the rep what I believed the correct charges were, and although the repfinally processed the credit I thought I deserved she never would agree that I was right.

5/15/2020 3:50 PM

199 better quality, higher speed wifi service; quicker response times for cable tV service 5/15/2020 3:50 PM

200 price this too high compared to our service at home. 5/15/2020 3:50 PM

201 Get Comcast involved so they have some competition. 5/15/2020 3:50 PM

202 They need to be more responsive to issues, more accomodating on service calls and overallmore respectful of the customers issues and complaints fixing them and not providing excuses.

5/15/2020 3:49 PM

203 sell their company to Verizon or Comcast 5/15/2020 3:47 PM

204 Ad some Philadelphia programming, I.e. Phillies, Eagles, Flyers. 5/15/2020 3:41 PM

205 Internet needs to be more stable. 5/15/2020 3:32 PM

206 Train installers and have job completed when they leave. 5/15/2020 3:21 PM

207 More Hi-Def channels, fewer religious and shopping channels or make them optional 5/15/2020 3:10 PM

208 Do not make long time seasonal customers return the equipment . Insure immediate techservice because of season and tourist nature of South Bethany - a visitor for a week does notwant to wait days for a technician

5/15/2020 3:01 PM

209 Don’t lie 5/15/2020 2:52 PM

210 Wait for FIOS to come 5/15/2020 2:46 PM

211 Because there is no competition, Mediacom is not competitive with their service or rates. 5/15/2020 2:45 PM

212 Broader bandwidth, faster internet, reliable connections 5/15/2020 2:43 PM

213 Don't put their wires across people's driveways More time slots for appointments. Workmen sup on time. Workmen all seem to be c employees and not expert on installation. Seasonal ratesare exhorbitant for the service provided. It is impossible to get somebody on the phone and ifyou do, it is someone in the Phillipines who can't answer any questions.

5/15/2020 2:42 PM

214 Price and package options. We spell our money on services we barely use just have high-speed Internet for when the time comes for me to come to the house

5/15/2020 2:36 PM

215 Get consistency! Almost weekly we turn on the TV and it needs to be reset. 5/15/2020 2:27 PM

216 Expand the number of channel offered and reduce the price. 5/15/2020 2:25 PM

217 More up-to-date equipment & provactive monitoring of service 5/15/2020 2:22 PM

218 Provide low off season rates so don't have to disconnect 5/15/2020 2:20 PM

219 The best thing would be for them to slink off into the darkness. (Have you looked at thecompany's history?) They could start with sending out trained technicians. We've had, by somemiracle, a couple of good ones, but most of them spring from the mud flats of the gene pool.

5/15/2020 2:20 PM

220 better speed. Group discount. 5/15/2020 2:18 PM

221 Mediacom needs to size their "pipe" to meet the summer demands. We are tired of payingpremium prices and receiving below average service. The excuse of we are overloadedbecause it is summer is not acceptable. We are in the process of building our home in which weplan to live permanently. It would be nice to have dependable cable and more importantlyinternet service.

5/15/2020 2:11 PM

222 Would be nice if they could turn off the service and then restart without having to retunequipment and start over each year.

5/15/2020 2:11 PM

223 Lower cost. 5/15/2020 2:10 PM


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224 competitive rates, direct tv offers so much more for so much less and i don;t have to hagglewith the customer service annually

5/15/2020 1:59 PM

225 Internet connections. Better pricing 5/15/2020 1:52 PM

226 Cheaper rates.....It's a total monopoly. My rates don't include any premium channels orpackages, and it's a sham to have to pay over $150/month when you don't live there full-time,but rely on the internet for cameras and thermometers.

5/15/2020 1:47 PM

227 Mediacom needs competition so it will be forced to improve 5/15/2020 1:47 PM

228 Can they clean up the cables on the telephone poles. All the lines are everywhere with some ofthe homes cables laying above ground. Really bad look and certainly contrbutes to serviceissues.

5/15/2020 1:46 PM

229 Faster internet for a reasonable price. 5/15/2020 1:45 PM

230 We shouldn't have to pay since we can't come to our home right now. They will only give us a60 day "seasonal" but that's unreasonable since we don't know when we can return

5/15/2020 1:44 PM

231 Have more appointments available. We have had to wait weeks to get someone to come out 5/15/2020 1:43 PM

232 Town should get a different carrier. Or should penalize media com for poor service to incentivizeit.

5/15/2020 1:36 PM

233 Lower cost, especially for Internet only customers. More responsive customer service forproblems and service visits. Better quality work on the cabling at the poles. The poles are amess of old and new wires (electrical too) rather than the work being done neatly.

5/15/2020 1:35 PM

234 Better packages at a lower cost. A good seasonal package/6 months would be helpful. 5/15/2020 1:30 PM

235 Let’s get competition. Verizon 5/15/2020 1:29 PM

236 The service gets overwhelmed in the summer time with all the renters. They need to increasetheir bandwidth.

5/15/2020 1:19 PM

237 Better infrastructure maintenance and faster response times when problems arise. 5/15/2020 1:16 PM

238 I would have been nice if Mediacom let home owner on seasonal 2nd home know that there isa reduced rate in the Winter. It cost associated with this is still very high. Homeowner cannotcancel and pick back up in the Spring. We only go down to the home occasionally in the lateFall, Winter and early Spring. Usage is minimally yet we still pay a substantial rate. It would benice to pay based on usage in the Fall, Winter and Spring. Also, I try and pay my billelectronically, but their website never seem to work correctly. I have paid over the phone andonce I have a person, they are usually very nice.

5/15/2020 1:16 PM

239 The call center was totally oblivious to my recurring problem with five channels. Every time Icalled, I had to "reinvent the wheel" and redescribe the problem over and over and over again.Since this problem was area wide, the local office should have been coordinating the problemwith the call center.

5/15/2020 1:16 PM

240 Provide program listings monthly 5/15/2020 1:11 PM

241 Have appts. available next day or 2nd day at least. 5/15/2020 1:09 PM

242 Lessen the routine outages. When we see a Mediacom truck on our street working on anotherhouse, we assume that we'll lose our connection because of it!

5/15/2020 1:07 PM

243 A designated individual with Mediacommm who can handle complaints from South Bethanyhome owners. Is there any way that south Bethany could negotiate a better rate if there were ahigher percent of cable users used MediacommCable . This is what Sea Colony has done. Arethere any other providers who are interested in providing internet service. . Could rpthey delivera competitive bid ?

5/15/2020 1:07 PM

244 Give us a choice in some of the channels included in the packages 5/15/2020 1:01 PM

245 They could be a little faster in fixing problems 5/15/2020 1:01 PM

246 Add a season cable TV package. 5/15/2020 1:00 PM

247 Leave 5/15/2020 1:00 PM


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248 Get rid of Mediacom; not possible to improve. 5/15/2020 1:00 PM

249 Offer equipment that can actually handle the speeds we buy from Mediacom 5/15/2020 12:55 PM

250 Make WIFI signal stronger 5/15/2020 12:52 PM

251 Too expensivw 5/15/2020 12:51 PM

252 Improve pricing, responsiveness, quality of service 5/15/2020 12:51 PM

253 More responive to outages, problems 5/15/2020 12:50 PM


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Q30 Provide specific information about why you do not use Mediacom forCable TV service:



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# RESPONSES DATE

1 Cost 6/2/2020 5:41 PM

2 Not reliable. 6/1/2020 6:00 PM

3 I am having it installed - could not get an appointment for 2 weeks 6/1/2020 9:40 AM

4 Not worth the money for the amount of time I would use the service 6/1/2020 9:33 AM

5 Terrible service. TV always going out. Expensive. 5/31/2020 2:46 PM

6 Not a great value for part timers 5/31/2020 2:12 PM

7 Canceled cable due to high cost. Their plan covers many stations that we do not use. Premiumstations are expensive

5/29/2020 2:35 PM

8 Cost and most guests are ok with streaming only. 5/29/2020 1:22 PM

9 We use internet streaming services for TV 5/29/2020 11:54 AM

10 N/A 5/29/2020 11:01 AM

11 Cost and need to rent their equipment. 5/29/2020 10:47 AM

12 Poor service over priced. 5/29/2020 10:41 AM

13 Did not have good winter turn off rates like direct tv has. That is why we use direct tv. They turnoff for winter and don’t charge us.

5/29/2020 10:39 AM

14 We do use their cable tv service but have found the quality of video delivery inconsistent 5/29/2020 10:14 AM

15 We use DirecTV, better picture, better service 5/29/2020 10:14 AM

16 Poor connection and constantly unavailable 5/29/2020 10:02 AM

17 Too expensive. We should have another option besides mediacom. 5/29/2020 9:56 AM

18 Cost 5/29/2020 9:49 AM

19 Terrible Cable TV. Would not even consider them after using them in the past. 5/29/2020 9:48 AM

20 Mediacom Cable TV is way too expensive for what is provided, particularly for seasonalresidents.

5/29/2020 9:47 AM

21 ROKU is much better and I subscribe to YOUTUBE TV 5/29/2020 9:37 AM

22 Constant outages, too few premium stations, no music channel, no voice commands 5/29/2020 9:36 AM

23 I wish there was a choice 5/29/2020 7:26 AM

24 Returned three years ago, TV service was out. Called MediaCrap, it was going to be over aweek before they could come out. Called Dish, they came the next day. Dropped MediaCrap.

5/27/2020 10:33 PM

25 Very poor customer service. If you have phone, and TV service and TV goes out so does yourland line phone.

5/27/2020 2:04 PM

26 We do since we rent and there is no other game in tow. 5/27/2020 1:00 PM

27 only option 5/27/2020 11:14 AM

28 Too expensive 5/26/2020 12:51 PM

29 Used to have it. Cable signal was vey poor and often had static and ghosting. Many servicetrips did not resolve it. Poor service.

5/25/2020 7:20 PM

30 It is really marginal compared to fios that I have at my primary residence. Using Verizon cellbased services now.

5/25/2020 1:23 PM

31 Too many outages and trouble. 5/25/2020 9:24 AM

32 This is our summer house 5/24/2020 8:38 PM

33 n/a 5/24/2020 7:38 PM


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34 For a second home, it doesnt make sense to buy TV service when there are online alternativesfor the minimal time used.

5/24/2020 5:53 PM

35 I use them because it’s the ONLY cable option. We are close to ending the tv package andusing Internet and phone only

5/24/2020 1:39 PM

36 utilize other services instead, such as amazon or netflix 5/24/2020 6:49 AM

37 We did use it for many years but after so many years of bad signals and no solutions fromMedicom, we opted to switch providers.

5/23/2020 8:57 PM

38 Too expensive 5/23/2020 5:42 AM

39 too expensive 5/22/2020 8:13 PM

40 Price for basic cable was ridiculously high! Bought a firstickinstead 5/22/2020 8:12 PM

41 N/A 5/22/2020 6:46 PM

42 We have been Mediacom customers in the past on and off since the 80s. Our most importantneed at the beach is fast internet service. We also use the internet to regulate our HVACsystem. Unfortunately, due to the frequent outages, it is impossible to use this Internet basedheat and A/C regulation via the internet. Once the internet is lost, the system needs to be re-setin order to function properly. We also need the internet to be fast as my husband and I work asCPAs in Bethesda and need a robust system. We have not been able to get this throughMediacom or anyone else, for that matter.

5/22/2020 3:42 PM

43 Can’t wait to change. They have a monopoly. 5/22/2020 2:35 PM

44 Had such poor service, poor responses, and long waits for service. Have Direct TV and willnever go back. Mediacom was pixel central. Ver unsatisfactory.

5/22/2020 2:34 PM

45 Used Mediacom for year and service was terrible, outages all the time. Switched to Direct TVand have been very satisfied. Mediacom is a losing proposition for South Bethany!!

5/22/2020 2:29 PM

46 Wish we could get Comcast/Xfinity 5/22/2020 2:21 PM

47 Stream with ROKU stick 5/22/2020 2:02 PM

48 We wish we did not have to use them. Any other options? 5/22/2020 12:44 PM

49 Poor reliability, quality, and service when we subscribed, I’ve seen no indication it has changed. 5/22/2020 12:41 PM

50 I use it because I have not other options. 5/21/2020 11:46 AM

51 I cast everything to google chrome. Their cost for the product they provide was a joke. Thecustomer service is HORRIBLE! I can’t express that enough in writing.

5/20/2020 6:23 PM

52 Not applicable 5/20/2020 12:12 PM

53 too expensive, and now I use internet streaming 5/20/2020 8:24 AM

54 too expensive and unreliable. 5/19/2020 10:40 AM

55 Cut the cord- Don't watch broadcast TV any more. 5/18/2020 9:34 PM

56 I had MediaCom cable for many years. A few years ago, I was not getting a signal and theycould not figure out the problem. They therefore put in a wire extending from the street, acrossthe front porch, underneath the front door and then to my two TV sets. Having a wire goingacross my front porch and underneath my front door was very dangerous so I continuallycomplained and nothing was ever done about it. It was then that I switched to Direct TV whohad no problems at all with their installation.

5/18/2020 5:04 PM

57 no need for the additional expense when we don't watch that much TV while we are there. Westream if we want to watch something.

5/18/2020 4:11 PM

58 Cost escalation, mediocre programming, not a quality signal that enables modern tv sets toperform within capabilities concerning picture quality.

5/18/2020 3:15 PM

59 see comment above - only part year resident 5/18/2020 2:50 PM

60 We don't have another choice. 5/18/2020 12:53 PM


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61 Could not imagine returning as a customer - none of my neighbors are happy! 5/18/2020 7:26 AM

62 Very expensive relative to the alternatives. We use internet and streaming services. 5/17/2020 4:51 PM

63 If there were another provider, I would outside of Satellite. 5/17/2020 3:44 PM

64 Based on the poor internet service, I would not trust the cable service. 5/17/2020 3:02 PM

65 Too expensive for value if service, limited flexibility off season, cost of add ons such as cableboxes

5/17/2020 10:10 AM

66 TOO EXPENSIVE FOR SUMMER USEAGE 5/17/2020 9:01 AM

67 Quality Poor; Value Poor; Internet Service is Pretty Good, 5/16/2020 8:12 PM

68 see note above 5/16/2020 5:51 PM

69 YouTube TV much better at less cost 5/16/2020 4:55 PM

70 I switched to dish even though I find them unsightly. Where we are at the end of SouthAnchorage, when we all had cable service from Mediacom it seemed as though we could neverall have our cable service working at the same time. Service personnel told us that the signal isvery weak at the end of the street but they refuse to do anything to improve it. Cable wasconstantly going out and you would have to call their service number which was a disaster. Icouldn’t take it anymore.

5/16/2020 4:16 PM

71 Too expensive - especially since this is a 2nd home that we only use half of the year. 5/16/2020 4:11 PM

72 I use Mediacom for cable in Bethany . I was comparing them to Verizon who I use I'm my Phila.home

5/16/2020 4:10 PM

73 na 5/16/2020 12:10 PM

74 There fees tripled in the last 4years from @12.95 to @64.95 a little over the top. 5/16/2020 12:10 PM

75 extremely poss service over all they are atrocious 5/16/2020 11:48 AM

76 Cost and poor attitude 5/16/2020 11:46 AM

77 See answer 28 5/16/2020 11:17 AM

78 Service is not worth the cost 5/16/2020 8:16 AM

79 I used to... service increased and was terrible 5/16/2020 8:04 AM

80 A few years ago we were very disappointed with Mediacom and changed to Dish. 5/16/2020 7:30 AM

81 Price, price, price. For the services and channels provided in particular, the cost should be halfof what is currently charged, especially to communities where the usage is minimal.

5/15/2020 11:36 PM

82 They were expensive and horrible 5/15/2020 10:27 PM

83 Years ago I switched to satellite tv because of Mediacom frequent interruption of service andpoor video quality

5/15/2020 9:42 PM

84 They suck! 5/15/2020 9:32 PM

85 Too expensive 5/15/2020 8:05 PM

86 Channels went out on a regular basis. They installed and left without demonstrating a receiverbox not capable of displaying closed captions without going through multiple steps every time aproblem was watched. Every system I’ve used always allows it set up in settings and has abutton on the remote. Their customer service was poor and some channels went out on aregular basis.

5/15/2020 7:08 PM

87 Wish Mediacom was not here but do not need a dish!! 5/15/2020 5:26 PM

88 We prefer to stream and get our local sports/news. 5/15/2020 5:08 PM

89 When we built a house I drove 2 1/2 hours to meet the tech for installation. He was 4 hours lateand looked at our house and said he couldn't do the install because the driveway was muddy. Itold him to wait because I had the direct number to a supervisor. I called her and she asked tospeak to him. I got out of my truck to hand him the phone and he was gone. Left the job he was

5/15/2020 4:44 PM


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supposed to do, and was hours late. Until there is competition here nothing will change andMediacom knows that.

90 Direct TV offers more options lower costs 5/15/2020 3:52 PM

91 price and service. 5/15/2020 3:50 PM

92 Did not like Baltimore news channels, tv qual;ity was poor, cost was too high. 5/15/2020 3:50 PM

93 they do a very poor job 5/15/2020 3:47 PM

94 I can’t be too specific because my issues with Mediacom happened years ago. However, thecustomer service at that time was so bad over an extended period of time. I vowed never to dobusiness with the company again and so I have DirecTV. Never will I do business withMediacom.

5/15/2020 3:21 PM

95 Have cut the cord - only use streaming TV through internet 5/15/2020 3:07 PM

96 The cable TV and internet constantly went out and they could not fix this. 5/15/2020 2:46 PM

97 We wish we had more choices. It is a terrible company that provides miserable service. 5/15/2020 2:42 PM

98 We are thinking of going to direct TV. This is the worst cable TV service I’ve ever had in myentire life.

5/15/2020 2:27 PM

99 Use u tube tv . 5/15/2020 2:11 PM

100 Our home is under construction. Prior to that we were Mediacom customers for over 15 yearsat our current and prior addresses in South Bethany.

5/15/2020 2:11 PM

101 i think i have covered that before - they are not at all competitive in offerings, quality or price.Just an FYI - my condo building in OC switched to Direct TV and it is soooooooo much better!!!!and so much more affordable!

5/15/2020 1:59 PM

102 I now subscribe to YouTubeTV and am saving $40/mo for the same service 5/15/2020 1:52 PM

103 Poor service when previously had Mediacom for cable. 5/15/2020 1:46 PM

104 Do not use Cable...can access entertainment other ways that are much more affordable. 5/15/2020 1:45 PM

105 Just terrible service. 5/15/2020 1:36 PM

106 No need for cable TV. We use the Internet to stream online TV content. 5/15/2020 1:35 PM

107 The wifi barely works. Always have to reboot. I do not need another problem to have to fix orwait to be fixed.

5/15/2020 1:30 PM

108 Too expensive. 5/15/2020 1:29 PM

109 had too many problems. Also learned that internet worked much better without better when tv isnot pulling off of the same line

5/15/2020 1:24 PM

110 Occasional disruptions/outages and poor response times to fix the issue 5/15/2020 1:16 PM

111 I am actively investigating "cord-cutting" options. I already have an Amazon Fire Stick andAmazon Prime, and it's looking might good as an alternative at $119.00 per year!!

5/15/2020 1:16 PM

112 We don't need Cable TV at the beach, just use streaming. 5/15/2020 1:13 PM

113 Unresponsiveness/inability to cut off service in off season 5/15/2020 1:13 PM

114 In to the past I did not feel the were responsive to problems. 5/15/2020 1:12 PM

115 We used them in the past Their cable service was expensive and unreliable. Getting a serviceappointment before a week was impossible. We did try satellite for a couple of years, but it wasalso expensive and limited, and they didn’t provide the major broadcast networks. We now getinternet DSL, which is slow, but we’d prefer to avoid going back to Mediacom

5/15/2020 1:02 PM

116 Not applicable 5/15/2020 1:01 PM

117 I do use it—when I can!! 5/15/2020 1:01 PM

118 Too expensive. I would subscribe if that offered a seasonal subscription. I now subscribe to 5/15/2020 1:00 PM


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YouTube TV but I'd rather use Mediacom for Cable TV if the price was right.

119 Terrible company 5/15/2020 1:00 PM

120 Have antenna, and streaming services 5/15/2020 12:58 PM

121 Way too expensive. we have switched to Roku and use various internet applications to get TV. 5/15/2020 12:55 PM

122 Cost of service 5/15/2020 12:54 PM

123 See above 5/15/2020 12:54 PM

124 Looking to stream only 5/15/2020 12:51 PM

125 Pricing, responsiveness, quality of service/support 5/15/2020 12:51 PM

q3 do you currently subscribe to mediacom services?€¦ · cable tv high speed internet telephone....

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