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q u a l i t yquality

Austin EnergyElectric Service Delivery

Quality Management System

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ISO Project Charter

Develop and implement a quality management system using ISO standards for Austin Energy’s Electric Service Delivery (ESD) business unit

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ISO 9001: 2000 - What is it?

ISO is the International Organization for Standardization

ISO 9000:2000 defines the standards and requirements for a quality management system

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Quality Management System Requirements Quality Manual including quality

policy and objectives ISO required procedures

– Documentation management– Records management – Internal audit system – Performance measurement– Preventive and corrective Actions– Non-conforming product management

ESD process documentation

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Why did ESD implement a quality management system?

Meet customer needs and expectations

Establish credibility with external customers

Facilitate improvements in system reliability

Establish consistency in processes & service delivery

Facilitate knowledge transfer of processes & procedures

Establish a forum for continuous improvement

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Implementation Schedule

Hired consultant to assist with implementation

Aug 2006

Conducted ISO 9001:2000 training for Project Team, ESD Management & Employees

Aug – Dec 2006

Developed & obtained approval of ESD Quality Management System (QMS) project plan

Sep - Oct 2006

Conducted gap analysis Oct 2006 Established Customer Advisory

Council (Samsung, Freescale & National Instruments)

Oct 2006

Purchased and implemented QMS software

Dec 2006 - Apr 2007

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Implementation Schedule (cont.)

Developed QMS including: Quality Manual (policy and objectives) ISO required procedures ESD process documentation

Oct 2006 – Jul 2007

Implemented QMS Conducted employee training on QMS Conducted internal management

reviews & audits on QMS

Jul – Dec 2007

Pre-assessment audit conducted by registrar

Nov 2007

Registration audit conducted by registrar Dec 2007 Obtained ISO registration Jan 3, 2008 Continuous improvement of QMS Ongoing

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Benefits to Date

Documented work processes Improved consistency in execution of

processes across organization Improved documentation of records Increased communication across

workgroups More focused efforts for implementing

corrective and preventive actions and improvements

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Multi Meter Calibration

All multi meters are tested and calibrated.

Two new meters failed initial testing and calibration.

Meters were returned to the manufacture with a Safety Warning!

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Metrology tests all new meters before they are used.

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Established ESD Quality Center

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Benefits to Date

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UG Locating Tickets 2008

0

500

1000

1500

2000

2500

3000

3500

4000

4500

January February March April May June July August September October November December

Total Tickets

Cleared in Office

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