putting the place survey to work an overview simon atkinson managing director, loyalty 9 september...
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Putting the Place Survey to WorkAn overview
Simon Atkinson
Managing Director, Loyalty
9 September 2009
The new Place Survey…!!!
Measures 18 of the new ‘citizen perspective’ National Indicators
Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys
Prescribed postal self-completion methodology – as were the BVPI surveys - to allow for comparison of data between local areas and over time
Questionnaires were mailed out to randomly selected addresses between October and December 2008
Data weighted centrally by Audit Commission for sex, age and ethnicity to the known profile of the Borough, and adjusted for household size.
Results are based on 1,471 completed questionnaires
38% response rate in Newcastle
24%
56%
11%
5%3%
General satisfaction with local area (NI 5)
Neither/nor
Very satisfied
Fairly dissatisfied
Fairly satisfied
Very dissatisfied
Q Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Net satisfaction score 71
Base: All valid responses (1471)
Satisfied
80%
76 80 78 76 78 86
11 91210911
Satisfaction with local area (NI5): Contextual dataQ Overall, how satisfied or dissatisfied are you with your local area as a
place to live?
% Satisfied % Dissatisfied
Newc.2008/09
Consort average
IM Met/Unitary average
IM average
Base: All valid responses 2008/09 (1471). * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007.
Trend data Comparative data
Newc. 2006/0
7
National*
Developing priorities for improving quality of life
0
10
20
30
40
50
60
0 10 20 30 40 50 60 70
% Most need improving locally
% Important generally
Cultural activities EducationAccess to nature
Public transportCommunity facilities
Sports & leisure
Facilities for young children
Parks and open spaces
Wages/ cost of livingRace relations Pollution
Job prospects
Health services
Shopping
Traffic congestion
Road/pavement maintenance
Affordable decent housing
Clean streets
Activitiesfor teenagers
Level of crime
Base: All valid responses
Safety in the local area
Q How safe or unsafe do you feel when outside in your local area…
% Very unsafe% Fairly unsafe% Fairly safe% Very safe
During the day
At night
Base: All valid responses
Net safe
Base
83 1417
17 1429
45
8
43
42
7
18
3
20
2
13
25
35
20
44
39
34
5
39
34
23
57
48
42
5
% 2008/09 % Newc. 2006/07
Perceptions of anti-social behaviour: Comparative data% who think the following are a very/ fairly big problem
Noisy neighbours or loud parties
Teenagers hanging around on streets
Rubbish or litter lying around
Vandalism, graffiti and other deliberative damage
People using or dealing drugs (NI 42)
People being drunk or rowdy in public places (NI 41)
Abandoned or burnt out cars
Base: All valid responses.
IM average
33
31
15
45
39
34
8
Base
1105
1104
1324
1428
1409
1471
1434
1512
1430
1523
1395
1438
1280
1366
57 61 75 72 64 67
28 36 33 26253943
Newc.2003/0
4
Newc.2006/0
7
Trend data Comparative data for 2008/09
People using or dealing drugs (NI 42): Contextual data
Newc.2008/0
9
Q Thinking about this local area, how much of a problem do you think each of the following are…
People using or dealing drugs% Problem% Not a problem
Base: All valid responses 2008/09 (1105). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
62 66 65 67 66 69
33 34 31 25353438
Trend data Comparative data for 2008/09
People being drunk or rowdy in public places (NI 41): Contextual dataQ Thinking about this local area, how much of a problem do you think each of
the following are…
People being drunk or rowdy in public places% Problem% Not a problem
Base: All valid responses 2008/09 (1324). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Newc.2003/0
4
Newc.2006/0
7
Newc.2008/0
9
Consort average
IM Met/Unit average
IM average
National*
Q Thinking about this local area, how much of a problem do you think each of the following are…
Noisy neighbours or loud parties
81 77 80 84 83 85
16 17 15 10202319
Trend data Comparative data for 2008/09% Problem% Not a problem
Noisy neighbours or loud parties: Contextual data
Base: All valid responses 2008/09 (1409). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
Newc. 2003/04
Newc.2006/0
7
Newc.2008/0
9
51 43 56 54 52 55
46 48 45 31445749
Trend data Comparative data for 2008/09
Teenagers hanging around: Contextual data
Q Thinking about this local area, how much of a problem do you think each of the following are…
Teenagers hanging around on the streets% Problem% Not a problem
Base: All valid responses 2008/09 (1434). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
Newc. 2003/04
Newc.2006/0
7
Newc.2008/0
9
55 52 61 61 57 61
39 43 39 3046 48 39
Trend data Comparative data for 2008/09
Rubbish or litter lying around: Contextual data
Q Thinking about this local area, how much of a problem do you think each of the following are…
Rubbish or litter lying around% Problem% Not a problem
Base: All valid responses 2008/09 (1430). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Finding based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
Newc. 2003/04
Newc.2006/0
7
Newc.2008/0
9
51 58 66 67 63 66
33 37 34 27344249
Trend data Comparative data for 2008/09
Vandalism, graffiti and other deliberate damage: Contextual dataQ Thinking about this local area, how much of a problem do you think each of the following are…
Vandalism, graffiti and other deliberative damage to property or vehicles % Problem% Not a problem
Base: All valid responses 2008/09 (1395). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
Newc. 2003/04
Newc.2006/0
7
Newc.2008/0
9
87 95 95 95 91 92
5 9 8 75513
Trend data Comparative data for 2008/09
Abandoned or burnt out cars: Contextual dataQ Thinking about this local area, how much of a problem do you think each of
the following are…
Abandoned or burnt out cars% Problem% Not a problem
Base: All valid responses 2008/09 (1280). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.
Consort average
IM Met/Unit average
IM average
National*
Newc. 2003/04
Newc.2006/0
7
Newc.2008/0
9
28 30 27 26 41
33332929
Understanding local concerns about crime and ASB (NI 27): Contextual dataQ How much would you agree or disagree that the police and other local
public services seek people’s views about these issues in your local area?
% Agree % Disagree
IM Met/Unitary average
Consort average
National*
Base: All valid responses (1444). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.
IM average
Newc.
30 31 27 27 45
20 22 26 26
Dealing with local concerns about crime and ASB (NI 21): Contextual dataQ And how much do you agree or disagree that the police and other public
services are successfully dealing with these issues in your local area?
Base: All valid responses (1394). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.
% Agree % Disagree
IM Met/Unitary average
Consort average
National*
IM average
Newc.
76 73 72 74 75 82
26 25282724
Consort average
Trend data Comparative data for 2008/09
IM Met/Unit average
Different backgrounds getting on well (NI 1): Comparative data
Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All valid responses 2008/09 (1056). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08
National*IM average
% Agree % Disagree
Newc.2006/0
7
Newc.2008/09
47 64 63 64 66 50
36 34 50373653
Trend data Comparative data for 2008/09
% Not a problem % A problem
People being treated with respect and consideration (NI 23): Comparative dataQ In your local area, how much of a problem do you think there is with
people not treating each other with respect and consideration?
Base: All valid responses 2008/09 (1328)
IM Met/Unit average
Consort average
National*
Newc.2006/0
7
Newc.2008/09
IM average
32 27 28 29
50 53 52 51
Parents taking responsibility (NI 22): Comparative dataQ To what extent do you agree or disagree that in your local area, parents
take enough responsibility for the behaviour of their children?
Base: All valid responses (1390)
% Agree
% Disagree
IM Met/Unit average
Consort average
IM average
Newc.2008/09
2
2
1
3
2
3
Those who have participated in local area (NI 3)
Q In the past 12 months have you…
Been a local councillor
Been a member of a group making decisions on local health or education services
Been a member of a decision-making group set up to regenerate the local area
Been a member of a decision-making group set up to tackle local crime problems
Been a member of a tenants’ group decision-making committee
Been a member of a group making decisions on local services for young people
Been a member of another group making decisions on services in the local community
Base: All valid responses. *Civic participation (NI3) is % of respondents who take part in at least one of any of the activities in last 12 months
Overall civic participation* 10
% saying yes Base
1360
1348
1358
1357
1354
1349
1332
1012
2018
Civic participation (NI 3): Comparative data
Newcastle IM Met/Unit average
% of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months
Base: All valid responses (469).
IM average
Consort average
10
8
7
14
60
13
9
9
12
56
% Newc. % IM average
Participation in regular volunteering (NI 6)
Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)?
Base: All valid responses (1335). *Regular volunteering is volunteering for group, club or organisation within last month. ** National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08
At least once a week
Less than once a week but at least once a
month
Less often
I give unpaid help as an individual only
I have not given any unpaid help over last 12
months
Regular volunteer* at least once a
month
Newc.
18.7%
National**
27%
18.716.3
21.5 22.4
Regular volunteering: Comparative data
% Volunteered for groups, club or organisation within last month.
Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)?
Base: All valid responses (1335).
IM Met/Unit average
IM average
Consort average
Newc.
39 31 29 30 30 38
70 7061 69 71
Trend data Comparative data for 2008/09
Influencing decisions (NI 4): Contextual data
Q Do you agree or disagree that you can influence decisions affecting your local area?
National*
Base: All valid responses 2008/09 (1215). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08
IM average
% Agree
% Disagree
IM Met/Unit average
Consort average
Newc.2006/0
7
Newc.2008/0
9
29 25 24 29 28
Trend data Comparative data for 2008/09
% saying they want to get more involved
Getting more involved: Contextual data
Q Generally speaking, would you like to be more involved in the decisions that affect your local area?
Base: All valid responses 2008/09 (1398). *Note wording for 2006/07 BVPI question ‘… more involved in decisions your Council makes that affect your local area’
IM average
IM Met/Unitaverage
Consort average
Newc.2006/07
*
Newc.2008/0
9
42 43 37 38
62635758
Being kept informed: Comparative data
Q Overall, how well informed do you feel about local public services?
% Informed % Not informed
Base: All valid responses (1390)
IM average
IM Met/Unit average
Consort average
Newc.
50
14
8
10
8
8
38
43
30
34
34
29
8
28
39
42
41
39
4
16
23
15
17
24
% Very well informed % Fairly well informed
% Not very well informed % Not very well informed at all
Being informed about key issues/ services
Q How well informed do you feel about each of the following?
How and where to register to vote
How your council tax is spent
How you can get involved in local decision-making
What standard of service you should expect
How well local public services are performing
How to complain about local public services
Base: All valid responses
Base
1436
1382
1187
1248
1286
1238
20 17 14 15
70716866
What to do in event of large-scale emergency (NI 37): Comparative data
% Informed % Not informed
Q How well informed do you feel about… what to do in the event of a large-scale emergency?
IM average
IM Met/Unit average
Consort average
Base: All valid responses (1457)
Newc.
11
16
7
8
21
59
53
37
44
53
24
24
45
39
17
5
6
10
9
9
% A great deal % To some extent % Not very much % Not at all
Views about local public servicesQ To what extent do you think that these statements apply to public services
in your local area?
Base: All valid responses
… are working to make the area safer
… are working to make the area
cleaner & greener
… promote interests of local residents
… act on concerns of local residents
… treat all types of people fairly
Net Great deal/ some
extentBase
41 1286
39 1337
-12 1183
5 1200
48 1051
70
70
44
52
74
68
69
43
49
73
% A great deal/ some extent - Newc.% A great deal/ some extent - Consort. Average
Views about local public services: Comparator analysis
Q To what extent do you think that these statements apply to public services in your local area?
Base: All valid responses
… are working to make the area safer
… are working to make the area
cleaner & greener
… promote interests of local residents
… act on concerns of local residents
… treat all types of people fairly
1286
8876
1337
9229
1183
8207
1200
8270
1051
7442
Base
18
31
42
36
31
36
25
36
38
28
7
1
3
2
3
4
1
2
3
16
30
7
24
12
% Very satisfied % Fairly satisfied % Fairly dissatisfied% Very dissatisfied % Haven't used
Satisfaction with local public services
Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?
Northumbria Police
Tyne & Wear Fire and Rescue Service
Your GP (family doctor)
Your local hospital
Your local dentist
Base: All valid responses
Net satisfied
Base
43 1433
56 1414
74 1447
71 1437
53 1380
54
57
78
75
59
56
61
81
74
65
% Satisfied - Newc. % Satisfied - Consort. Average
Satisfaction with local services, including council: Comparator analysisQ Please indicate how satisfied or dissatisfied you are with each of the
following public services in your local area?
Your GP (family doctor)
Your local hospital
Your local dentist
Base: All valid responses, excluding those who say haven’t used service
Northumbria Police
Tyne & Wear Fire and Rescue
Service
Base
1433
9892
1414
9757
1447
10025
1437
9886
1380
9598
25%
50%
20%
4%1%
Treated with respect and consideration by local public services (NI 140)
Some of the time
All of the time
Rarely
Most of the time
Never
Q In the last year would you say that you have been treated with respect and consideration by your local public services?
Base: All valid responses (1329)
Treated fairly75%
Treated with respect and consideration by local public services (NI 140): Subgroup AnalysisQ In the last year would you say that you have been treated with respect and
consideration by your local public services?
75%
5%Rarely/ never
All/ most of the time
Proportion rarely/ never
Age
Gender
Ethnicity
18-24
25-34
35-44
55-64
Male
Female
65+
White
BMETenure
Social rented
Private rented 3%
9%
4%
13%
4%
3%
7%
3%
4%
7%
5%
8%
3%
Owner occupier
Base: All valid responses (60)
45-54
54 64 54 50 45 46
20 24 24151217
Trend data Comparative data for 2008/09
% Satisfied % Dissatisfied
Satisfaction with council: Contextual dataQ Taking everything into account, how satisfied or dissatisfied are you with
the way Newcastle City Council runs things?
Base: All valid responses 2008/09 (1450)
IM average
IM Met/ Unit average
Consort average
Newc.2003/0
4
Newc.2006/0
7
Newc.2008/09
.
13
25
14
20
23
36
41
38
38
44
13
8
8
7
10
6
4
4
4
4
% Very satisfied % Fairly satisfied % Fairly dissatisfied % Very dissatisfied
Satisfaction with culture and recreation
Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council?
Base: All valid responses
Sports/ leisure facilities
Libraries
Museums/ galleries
Theatres/ concert halls
Parks and open spaces
Net satisfied
Base
29 1118
54 1271
40 1086
47 1119
53 1344
12
40
32
23
53
42
38
38
14
7
9
10
6
4
11
6
% Very satisfied % Fairly satisfied% Fairly dissatisfied % Very dissatisfied
Satisfaction with environmental services
Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council?
Keeping land clear of litter &
refuse
Refuse collection
Doorstep recycling
Local tips/ household waste recycling centres
Base: All valid responses
Net satisfied
Base
45 1426
72 1459
49 1357
45 1139
16%
64%
11%
6% 2%
Satisfaction with life as a whole
Neither/nor
Very satisfied
Fairly dissatisfied
Fairly satisfied
Very dissatisfied
Q All things considered how satisfied or dissatisfied are you with your life as a whole nowadays?
Net satisfaction score 72
Base: All valid responses (1499)
Satisfied
80%
5%
37%
34%
13%
3%7%
Helping people lead healthier lives
Neither/nor
Definitely agree
Tend to disagree
Tend to agree
Definitely disagree
Q To what extent do you agree or disagree that local services are doing more these days to help people lead healthier lives?
Net agree score 26
Base: All valid responses (1520)
Agree 42%
Don’t know
31%
41%
22%
5%
1%
Self reported health and well being (NI 119)
Fair Very good
Bad
Good
Very bad
Q How is your health in general? Would you say it is…
Base: All valid responses (1480)
Net good 67
Good 72%
72 71 76 76 76
75566
Health and well being (NI 119): Contextual data
Newc.
Q How is your health in general? Would you say it is…
% Very good/ good % Very bad/ bad
National*
Base: All valid responses (1480)* National figures based on Health Survey for England 2006 (14,157 adults in England)
IM average
IM Met/Unit average
Consort average
16%
43%
19%
8%4%
Satisfaction with choice of housing in the local area
Neither/nor
Very satisfiedFairly dissatisfied
Fairly satisfied
Very dissatisfied
Q How satisfied are you with the choice of housing in the local area?
Net satisfaction score 47
Base: All valid responses (1520)
Satisfied
60%
10%
64%
8%
14%
Improvements in the local area
Better
Have lived here less than 12
months
Has not changed much
Worse
Q On the whole, do you think that in the last twelve months your local area has got better or worse?
Base: All valid responses (1520)
Putting all this to work – a checklist. Can we link the results with….
Patient surveys
British crime survey
Tenant survey
Other local research
Official statistics
– Crime
– Employment
– Health
– Educational attainment
– Transport
What your staff say
What you are spending on x and y
Informal feedback from areas
– Eg councillor surgeries
– Local forums
Ongoing local campaigns
….etc