Process flow DPLI HO ProcessCA firm ProcessDPLI Branch Process

1. Agent Detailed Report (Agents Details)2. Service Delivery Report (Issued Policy Details)3. List of Agent reported active by Agents contract team at month end4. Life Associate compensation policy for Monthly Conveyance 5. To be shared by 2nd working after month endCompute Agent Productivity - NoP and FPC after applying relevant Product and Payment mode weightages (defined in Policy) Vol - Currently LA 3900 approx, addition 200 per monthSubmit the above computation to Finance operations for validationCompute each Agent Local Conveyance Egibility using the i) Productivity and eligibility grid ii) vintage ( as defined in policy)Finance to validate the computationDPLI FPA forward the Validated eligibility criteria to Branch offices (Office heads / Branch Agency co-coordinators), LA to be communicated by mail where e-mail id are avaialble and to CA firm - Vol LA getting paid is 275Validation Recd from Finance teamResolve queries raised by Finance team and recomputed if requiredOffice heads / SM / Branch Agency co-coordinators communicate the local conveyance eligibility to LA using various means - Phone calls, On personal visitsLA to claim the Local Conveyance using the Prescribed format (PRF) and submit the form along with the necessary documents to Branch for onward remittance to CA firm.CA firm to check the PRF for 1. Claim amount is less than or equal to eligible amount for the month2. City wise daily limits (sheet Metro classification and limits)3. Documents like Driving Licence, RC Book, etcSubmit the claim form to DPLI Finance operations team with a summary and payment amountIf found OK,DPLI Finance team recheck the claim form and documents submitted, if requiredDecide on payment mode - NEFT or ChequeIf found OK,Return back the claim form to CA firm indicating the reason for rejectionIf claim has any discrepanciesProcess start at every month endFinance to get the neccessary approval, advise bank and recieve the printed cheque with details like LA Details, Branch, and hand over the cheque to CA firmBranch co-ordinators receive the cheque and update Branch data (Hand over register) and issue acknowledgement to CA firmLA collects the cheque in stipulated time (15 days at peresent)Process EndYes,Finance to get the neccessary approval, advise bank and recieve the confirmationChequeNEFT is SuccessfulNo, NEFT bouncesFinance team shares the data with CA FirmCA firm desiminate the data to Branch offices (Branch Co-ordinators) and update the console MISProcess EndBranch co-ordinators to dispatch (courier) the cheque to LA and update the PoD in handover register and mail details to CA firmCheque is returned as undeliveredProcess EndNo, (Cheque is delivered to LA)NoBranch co-ordinators to dispatch (courier) the cheque back to CA Firm and update local records in case of returned All LA request are also forwarded to CA firmDPLI Finance team cancel the cheque, raise stop payement. Send the initimation of cancel cheques to CA firmProcess EndYes,CA firm to console all the PRF recieved, publish a MIS with eligiblle amount, PRF status - Recd / No , PRF - accepted / Rejected along with reasons and payment details on a weekly basis to Branch Agency Co-ordinators / DPLI - FPA / LA where the e-mail id are availableCA Firm to file the rejected claim form for DPLI review.Update the MIS for the reasonIf Error,CA receive the cheque and update MIS for payment details and courier cheques to DPLI branches along with inimation by mail - Vol - Cheque Mode is 90, and NEFT return is 5CA firm recieves the acknowledgement and update the master dataCA firm recieves the intimation and update the master data.NEFTQuery Resoultion DeskQuery Resoultion DeskCA recieves the PoD details and update the master data1. CA Firm to issue the acknowledgement to concern DPLI Branch for cheques / LA RequestLA Request for re-issuance of cheques because of i) Cheques not banked ii) Spelling cheques iii) Lost Cheques, etc to raise with Branch agency cordinatorsRequest Require reissue of ChequeCA Firm to raise a advise to DPLI Finance operation team to reissue the cheque and attach the cheque, if enclosed by LAProcess Start with LA requestYes,CA Firm to raise a advise to DPLI Finance operation team for stop paymentCA firm acknowledge the eligibility recieved and update the master dataQuery Resoultion Desk

PolicyPolicy Extract from LA compensation policy

Metro classification and limitsCity Classifictaion and Daily limits

ActivityS.No.Activities Outsourced / Scope proposed by DPLIScope proposed by VendorRemarks1CA firm acknowledge the eligibility recieved and update the master data2CA firm to console all the PRF recieved, publish a MIS with eligiblle amount, PRF status - Recd / No , PRF - accepted / Rejected along with reasons and payment details on a weekly basis to Branch Agency Co-ordinators / DPLI - FPA / LA where the e-mail id are available3CA firm to check the PRF for 1. Claim amount is less than or equal to eligible amount for the month2. City wise daily limits (sheet Metro classification and limits)3. Documents like Driving Licence, RC Book, etc4Submit the claim form to DPLI Finance operations team with a summary and payment amount5CA Firm to file the rejected claim form for DPLI review.Update the MIS for the reason6CA to receive back the claim form rejected by DPLI Finance team and update the reason for rejection in database7CA firm desiminate the data of NEFT Transfer to Branch offices (Branch Co-ordinators) and update the console MIS and LA where e-mail id is avaialble8CA receive the cheque and update MIS for payment details and courier cheques to DPLI branches along with inimation by mail9CA firm recieves the acknowledgement from DPLI branches and update the master data10CA recieves the PoD details from DPLI Branches and update the master data11CA Firm to issue the acknowledgement to concern DPLI Branch for cheques / LA Request received12CA Firm to raise a advise to DPLI Finance operation team to reissue the cheque and attach the cheque, if enclosed by LA13CA Firm to raise a advise to DPLI Finance operation team for stop payment14CA firm recieves the intimation / confirmation and update the master data.15Manage all queries regarding the process and respond to LA / DPLI Branch co-ordinators / Sales Team / DPLI Finance teamNote : Above activities are to be read and interpreted in alignment with process flow