ProAssist®

complex assistance services management system

ProAssist®

complex assistance services management system

Global Assistance & INGENIUM PrahaGlobal Assistance & INGENIUM Praha

ProAssist - key featuresProAssist - key features

Operator management Time management Quality management Digital map integration Audit Complex statistics Online www access to important data Service costs optimizations Precise checks of all performed tasks Smart data validation

Operator management Time management Quality management Digital map integration Audit Complex statistics Online www access to important data Service costs optimizations Precise checks of all performed tasks Smart data validation

ProAssist - structureProAssist - structure

Database of cases Integration with digital mapDocument generationContractors databaseBackOffice – invoicingStatisticsB2B partners reports

Database of cases Integration with digital mapDocument generationContractors databaseBackOffice – invoicingStatisticsB2B partners reports

ProAssist – case listProAssist – case list

All cases are stored in system with unique number

Important cases are highlighted

Important events are monitored in background and the operator is notified about them

Easy data searching, standard navigation

All cases are stored in system with unique number

Important cases are highlighted

Important events are monitored in background and the operator is notified about them

Easy data searching, standard navigation

ProAssist – case detailsProAssist – case details

The case details provides:

Client data Vehicle

information Client request Client demand Demand

validation against client database

Digital map spotting

Maximum guaranteed costs for the case

The case details provides:

Client data Vehicle

information Client request Client demand Demand

validation against client database

Digital map spotting

Maximum guaranteed costs for the case

New service in the case - towing

New service in the case - towing

Nearest contractor ispre-selected via digital map, using the information about its equipment to be sure it can handle this service

SMS messages to both client and the contractor are sent, notifying client about contractor arrival and notifying contractor about client location

Expected time of arrival to client is set and watched automatically in the background

Contractor arrival to client is reported via SMS message – no operator attendance needed

Nearest contractor ispre-selected via digital map, using the information about its equipment to be sure it can handle this service

SMS messages to both client and the contractor are sent, notifying client about contractor arrival and notifying contractor about client location

Expected time of arrival to client is set and watched automatically in the background

Contractor arrival to client is reported via SMS message – no operator attendance needed

Service checkoutService checkout

Performed when the work with the client (repair, towing, etc.) is completed

System automatically calculates the price based on information from the contractor (kilometers, time of work spent etc.)

Routes and distances are validated via digital map

Support for multiple price lists (i.e. per contractor)

Provisions are created automatically

Invoicing to B2B partners is prepared in the background

Performed when the work with the client (repair, towing, etc.) is completed

System automatically calculates the price based on information from the contractor (kilometers, time of work spent etc.)

Routes and distances are validated via digital map

Support for multiple price lists (i.e. per contractor)

Provisions are created automatically

Invoicing to B2B partners is prepared in the background

Validating the routeValidating the route

While checking out the service, the route is being calculated in digital mapping software automatically

Calculated route is highlighted in blue color and total number of kilometers is shown

Validation between computed distance and data provided by the contractor is performed by the operator

This feature avoids overcharging the service pricing

While checking out the service, the route is being calculated in digital mapping software automatically

Calculated route is highlighted in blue color and total number of kilometers is shown

Validation between computed distance and data provided by the contractor is performed by the operator

This feature avoids overcharging the service pricing

ProAssist – complex casesProAssist – complex cases

It is easy to handle complex cases with ProAssist

Multiple services can be added to the case

Services can be of various types (roadside assistance, towing, car storage, transportation, alternate driver, telephonic help etc.)

List of possible services is configurable, therefore extending your business is very easy with ProAssist

It is easy to handle complex cases with ProAssist

Multiple services can be added to the case

Services can be of various types (roadside assistance, towing, car storage, transportation, alternate driver, telephonic help etc.)

List of possible services is configurable, therefore extending your business is very easy with ProAssist

Logged case historyLogged case history

Every case change is logged with operator name and timestamp to provide easy track of complex cases, operators cannot backward change any already entered data

This feature helps the operators to handle complex cases across multiple work shifts

Every case change is logged with operator name and timestamp to provide easy track of complex cases, operators cannot backward change any already entered data

This feature helps the operators to handle complex cases across multiple work shifts

ProAssist documentsProAssist documents

Template based document generation,pre-filled with case datafrom ProAssist

Use of Microsoft Office industry standard formats

Templates are user – defined (you may design the document the way you want to)

Documents can be faxed or emailed directly from within the ProAssist

Template based document generation,pre-filled with case datafrom ProAssist

Use of Microsoft Office industry standard formats

Templates are user – defined (you may design the document the way you want to)

Documents can be faxed or emailed directly from within the ProAssist

Contractors databaseContractors database

Complex database of all contractors

Support for multiple branches

Integrated into digital map for easy selection

Comprehensive equipment listing

Online access administration

Mass mailing capabilities

Complex database of all contractors

Support for multiple branches

Integrated into digital map for easy selection

Comprehensive equipment listing

Online access administration

Mass mailing capabilities

Secure web access to important data

Secure web access to important data

Internet access for B2B partners and contractors

Cases and services detailed information accessible real-time online

Status and invoicing information available

Secure encrypted access, password protected

Internet access for B2B partners and contractors

Cases and services detailed information accessible real-time online

Status and invoicing information available

Secure encrypted access, password protected

ProAssist – optimizations summaryProAssist – optimizations summary

Auto selects nearest contractor Optimizes access ranges to clients Optimizes time spent to reach the client SMS message based bi-directional

communication Precise client locating via digital map Costs savings Back office optimizations via validating

incoming invoices from contractors User friendly and easy to use interface

Auto selects nearest contractor Optimizes access ranges to clients Optimizes time spent to reach the client SMS message based bi-directional

communication Precise client locating via digital map Costs savings Back office optimizations via validating

incoming invoices from contractors User friendly and easy to use interface

ProAssist - conclusionProAssist - conclusion

Robust technology(Microsoft Windows Server, Microsoft SQL Server)

Secure & reliable systemEasy maintenanceModular designProfessional support

Robust technology(Microsoft Windows Server, Microsoft SQL Server)

Secure & reliable systemEasy maintenanceModular designProfessional support