pro-poor benchmarking jb otema adonga date: 30th may 2013
TRANSCRIPT
Pro-poor benchmarkin
gJB Otema Adonga
Date: 30th May 2013
Presentation layout
1. Background2. Approach3. Lessons learned4. Conclusions
Background
1. Customer categories and tariff bands1. Commercial / Industrial- factories 2. Institutional - Govt; ministries, schools 3. Domestic consumers- households 0.9 US Cents4. Public Stand pipes (PSP) –Pro poor locations 0.4 US CENTS
2. Institutionalising of the Urban Pro Poor Unit (UPPU) in the National Water and Sewerage Corporation (NWSC) organisational structure in Uganda
Typical settlement for the urban poor
• Transient and day population
• Economic status < 1 USD/day
• Affordability of service
• Landlord tenancy relationships
• Challenging to lay pipes due to congestion
NWSC stakeholders in serving the poor
Internal actors( STAFF)
Top management
Bench marking teams
Service area
(UPPU)
External actors
Parish development
committee
communities
Development organizations
Institutional mandatesOperational mandates
Capacity development (CD) approaches to serving the poor
1. Outsourced consultancy/ organisations …2. Partnerships in service delivery-NWSC- local
community thru Caretakers and Mobilisers3. Monitoring the key set indicators of services by the
different actors 4. Involvement in the capacity building programs such as
reporting water supply challenges5. Geographical targeting of service delivery6. Pro Poor utility mapping and use of matrix
Technological transition and the Capacity building aspects
• Water quality aspects• Roles of stakeholders
• Local authorities• Community mobilisers• Community facilitators• Land lords• tenants• Utility staff
• How to use the technology• How to pay for the service• Advantages of pre paid • Costs per volume
• Printed media• Meetings with
communities• Radio talk shows• Walk in one on one
meetings to the branch• Mobile audio promotion• Door to door• Opinion leaders• Local leadership• Community volunteers
Approaches and tools used for the capacity building
Challenges encountered during the capacity building
• Political cycles which influenced the community mobilisers
• Time required to fully capacitate the CM & CT –
• Transient nature thus frequency of refresher
• Varying interests e.g monetary gains from the programme
Purpose of 5th Symposium
• No installation since land is
required or paid for.
• Vandalism of installations
• Misuse of token for coins
directly
• Reduction in access to safe
water
Risks if done without Capacity Dev’t
Lessons learned
1. Empowered communities have voice2. Caretakers and Community Mobilisers have
wider outreach and are accepted within the settlements
3. Ownership of Watsan is entrenched 4. Behavioral change in the community through
the Capacity Development is experienced
CONCLUSIONS
1. Implementation of the urban poor concept; clear scope of intervention, definition of the customer category, pro poor targeting devising means to serve them,Increased awareness within the staff on pro poor technologies resulting into sustainable Capacity Development.
2. Behavioral Change in the community: perception has changed; they have a sense of ownership and responsibility to maintain continuous water supply by reporting any anomaly in the network.
CONCLUSIONS CONTINUED
1. Willingness of landlords to offer site for Pre paid meter installations within the community
2. Acceptability of innovation such as institutionalising coordination units in the stakeholder flow chart
3. Use of the innovation ;Vendors’ prepaid sales
4. Involvement &Ability to initiate demand: Individual initiative making applications for pre paid new connections
Purpose of 5th Symposium
Thank you for the attention.
Contact details: +256 717 316 754; +256 717 316 502Name : John Bosco Otema & Andrew Sekayizzi
Function: Urban Pro Poor Manager, General Manager-KWOrganisation:National Water & Sewerage Corporation (Uganda)E-mail: [email protected], [email protected]