www.otprintteam.co.uk

THE COMPLETE PRINT MANAGEMENT PACKAGEfor Retail

OUR GOAL

OfficeTeam have been a single source supplier to 99p Stores for over two years. They have provided an improved level of supply efficiency to our organisation.

Many of the associated savings have come from the ability of OfficeTeam to deliver on demand direct to our network of 300 stores. This has considerably reduced our internal costs associated with stocking, distribution and transportation. This service has definitely provided an improved performance to our organisation.

We have also benefitted from an excellent Account Manager who has provided valuable support and advice in relation to product specification and availability, as well as alternative options. Finally the fact that OfficeTeam operate their own fleet of delivery vehicles and employed drivers gives them control, and has provided considerable peace of mind.

I would not hesitate to recommend OfficeTeam, especially if you are a multi-site business that requires visibility of activity, business control from the centre and a trouble-free nationwide distribution facility.

Head of IT/Systems, 99P Stores

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CONTENTS

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OfficeTeam Group

Campaign Management & Fulfilment

Point of Sale

Corporate Identity

Seasonal Campaign

Branded Goods

Working with you

Web2print Solution

10 Ways we add value

Online Business Card Ordering

Online Ordering

Deliveries

Case Study - Poundstrecher

Print Stock Management

CSR & Environment

Client List

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EstablishedPrintTeam is part of OfficeTeam, one of the UK’s leading business supply companies. Founded in 1881 as Oyez, the Group has grown through structured acquisitions of complementary businesses. Today our expert teams operate under specialist brands, while as a Group we lead the market by providing customers with the most extensive portfolio of business services.

Single source supplierWith nine business sectors OfficeTeam has everything your organisation needs in one place, and we’re refreshingly energetic in our mission to reduce the money and time your business spends procuring office products and services.

Our sectors include; interiors, print management, office supplies, workplace, work wear, legal products, managed print services, data archive, supply chain management.

Financial securityOfficeTeam are the UK’s third largest business supplies company with a turnover of £140m and 12,000 customers. Privately held, management own 40% of the share holding with VC backing through Better Capital. We are an agile, fast moving organisation, proud of our heritage. We offer customers the advantages of our financial buying power and security.

PrintTeamWe are the seventh largest print company in the UK with a £24m turnover. PrintTeam have 9 specialists, 30 administrators, preferred Print Partners and our own internal production units that cover both lithograph and digital print.

Our infrastructure is supported by a fleet of 140 vans, and a national logistics platform of 4 Regional Distribution Centres and localised stocking points. This enables us to provide customers with a fast, efficient service while also saving carbon emissions with optimised delivery routes.

OFFICE SUPPLIES

TAIL MANAGEMENT

WORKWEAR

WORKPLACESOLUTIONS

OFFICEFURNITURE

PRINT MANAGEMENT

DATA ARCHIVE

MANAGED PRINT SERVICES

LEGAL & PROFESSIONAL

NATIONAL DELIVERY,

LOCAL SERVICE, LOCAL

EMPLOYEES

OFFICETEAM GROUP

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At PrintTeam you are supported by a dedicated Team of industry experts with extensive knowledge and expertise. Comprehensive staff training ensures that you receive a consistent approach from a knowledgeable team, from sales to customer service.We offer customers a can do, flexible attitude, and have

proven that through our experienced and capable team we can solve problems and transform the print solution for your business. All of our sales staff attends our Print Academy training while all of our customer support advisors receive British Print Industry Federation Customer Service Training.

DEDICATED INDUSTRY SPECIALISTS

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CORPORATE IDENTITY

Brand guidelines are the corner stone of any print supply relationship. These are audited and discussed at the outset of any contract so that quality and control benchmarks can be set including the colours, materials, and logos that are used across a client’s range. They are also used to manage the requirements of end users so that we can police what or who is allowed particular products.

This is particularly important in large multi site operations where often the individual site managers want to manage the brand themselves. Through a single source agreement we can quickly identify any non-brand compliance, before ink is on paper, and bring it to the Brand Managers attention.

Colour machine proofs are created as a benchmark and all future jobs are measured for quality against these for the life of the contract. Our in-house studios are responsible for the management of all customer artwork meaning we can control the versions, quality and consistency centrally, while files are stored on our secure servers for easy file retrieval as required.

PrintTeam works with printers whose CMYK presswork is printed to ISO 12647-2; which ensures completely reliable colour reproduction. Presses automatically check for colour consistency sheet-to-sheet, so however long the print run, you can rest assured that the last sheet will have the same colour density and impact as the first.

In line with PrintTeam’s stipulations, all our Print Partners have the following accreditations: ISO 9001, 14001, 27001 and 12647.

We will assign unique product codes, version numbers and creation dates to all forms and stationery artwork. Where possible we would recommend this is discreetly added to each artwork providing you a ‘digital databank’ and PrintTeam easy product visibility at production stage.

Brand Management

Print Quality Control

CertificatesArtwork Version Control

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WORKING WITH YOU

Quality Assurance Process

PrintTeam pride ourselves upon offering high quality products delivered on time, every time. We will monitor our performance against your KPIs daily, with a report detailing matters such as stock availability, delivery performance, first fill accuracy, pick error rate, keying error rate and query resolution.

In the unlikely event that a stakeholder is dissatisfied with the quality of a job including print finish or assembly (inserts, collation, etc) we will of course re-print the job at no cost and a Service Credit will be issued. As a Print Management company, we have access to a network of print partners and can ensure that state of the art tools and technology are used. All our partners have a strict SLA in place to share their plant machinery and are audited regularly to ensure consistently high quality.

To ensure quality of service, we are ISO 9001 accredited, and have an all-encompassing Quality Assurance manual covering all stages of our service. Each stage has to undergo a program of inspections and tests before we are satisfied.

We have a Quality Assurance process to verify and document that the performance of facility systems meet the required criteria at each stage. This verifies that the facility is efficient, works correctly and that the appropriate training programs are in place to ensure smooth operations throughout the contract term.

Please see the diagram below showing the full quality assurance process.

ServiceLevels

QualityAssurance

DocumentQuality

Receipt of Order

Proofing

Colour Management

OrderConfirmed

FinalProof

Delivery

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10 WAYS WE ADD VALUE

By managing all print work through our Claritum Estimating and Job Workflow system, we can ensure ongoing value for you. The system enables real-time quotations from our panel of print partners, making sure we select the right partner for the job. We will benchmark and receive the most competitive pricing for you from the marketplace. PrintTeam has contracts with all of our print suppliers which include material and labour rates, reviewed annually to further ensure competitiveness.

In addition to challenging our own supplier base to reduce cost, we can ensure price competitiveness through other means:

Re-engineering products to reduce product cost, for example, standardising print materials across marketing collateral.

Leveraging economies of scale by bulk printing where possible, reducing unit cost.

Harnessing our own logistics infrastructure to eradicate delivery costs.

Optimising stock levels to reduce obsolescence with our intelligent inventory system – S099.

Use of different substrates to reduce cost of goods.

Reducing administration time, dealing with one supplier rather than multiple printers and couriers.

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Providing effective MI on cost base to review.

Free up working capital and cash flow by allowing PrintTeam to manage your inventory – enabling you to pay only as you draw down consignment stock.

Access reporting from a dedicated analyst who will proactively make monthly recommendations around optimum buying/ordering and stocking behaviour.

Through our industry expertise and flexible attitude, we have proven that we can solve problems and deliver efficient, workable solutions.

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ONLINE ORDERING

Online Ordering & ReportingOur unique system enables you to control all aspects of your ordering; with an intuitive and user friendly interface, ordering and running reports is made as simple as possible. We can personalise a log on page and customise to your specification complete with URL and Single Sign-On, plus there are scalable solutions whereby other products, both variable and fixed can be easily added in line with your evolving print requirements.

Stocked Print Online Ordering OT Connect is our internet ordering site which allows you to order products 24/7 at the click of a button. The system offers the usual levels of management and purchasing information plus the authorisation infrastructure you would expect from an advanced procurement system. All products are available to view online so that users can check to ensure suitability prior to placing an order.

Variable Print Online Ordering As part of the online order site the Web2Print system cuts the time and cost of producing and managing variable artwork. The templated system protects branding yet allows full personalisation of documents, stationery and marketing tools, creating tailored items simply and quickly.

Online ReportingWith customised reporting at your fingertips, you will have a transparent view of expenditure to effectively control spend. You have instant access to a range of standard and bespoke reports at anytime during the month, with up-to-date, accurate data. Management Information is password protected and can be tiered for different levels of responsibility, and is searchable and downloadable into MS Excel.

ControlMulti user/approver system, approval processes for non-standard items enables the customer to control expenditure

Limits of authorityEnd users can be given different limits of authority

Consolidation/Multiple ordersAllows you to order build and amend before sending

Preset data All delivery addresses, cost centres and invoice details are set within the system for ease of use

Help deskA team of people is available to help and train users to order correctly

ONLINE ORDERING FEATURES

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PRINT STOCK MANAGEMENT

Through effective stock management we can reduce your costs significantly, by forecasting demand whilst minimising waste and obsolescence.

We will work proactively with you to identify 3 to 6 months’ usage on each product. We will print, store and stock-manage your products, free of any storage charges, and deliver to all your locations in the UK within 24 hours. Each order is delivered on our own fleet of vehicles thereby not incurring any further distribution charges to you.

We run daily re-order reports and when a stock item reaches its’ pre-agreed re-order level, we review the usage on the product and ensure the most cost effective amounts are replenished. We would normally print 3 months’ unpaid stock or up to 6 months’ usage for paid stock.

Weekly stock reports are emailed out to the customer detailing all stock lines, the current stock levels, the last 6 months’ usage, the value of slow moving stock and any items requiring stock replenishment.

RegionalDelivery Centres

LocalDelivery Centres

Warehousing

184350,000 sq ft

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CAMPAIGN MANAGEMENT & FULFILMENT

Our experience in print fulfilment means that we can provide advice and guidance to maximise the impact and delivery of your key products. Together with trusted print partners and timely stock replenishment, you can rely on our print and fulfilment service confident that your campaign fulfilment is in the hands of experts.

We are experienced in the management of direct mail campaigns, large scale fulfilment projects, on-demand distribution of marketing, point-of-sale and promotional items. We understand how crucial it is to meet the required timelines and ensure that the coordination of the campaign runs smoothly.

Our own network of nationwide warehouse facilities offers an efficient way to ensure that stock is securely stored, picked accurately, packed properly and delivered promptly, whether for a single item or hundreds of pallets.

Our Campaign Management & Fulfilment services include:

Expertise in hand fulfilment of variable pack content and sizes, from simple mailings to promotional goods and marketing collateral

High volume, personalised and variable text laser printing to all sizes and weights of stationery

Fully integrated with your databases to allow full automation and recording of activities

Multi-location, computerised and secure, materials management and storage

Highly experienced project management personnel and flexible workforce

Partnerships and relationships with critical third party suppliers. Royal Mail, couriers and envelope manufacturers for example

Postal discount sortation including ‘Mailsort’ facilities

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POINT OF SALE

With our vast experience of POS we know how important campaigns are; not only first class print quality, but also ensuring items are delivered on time and in a suitable condition. That is why having our own logistics network with named vehicles, and a warehouse dedicated to facilitating campaign picking and packing, means that you can be assured both of quality printed products, and an efficient delivery service to either your RDC or direct to store - next day delivery and free of charge.

We regularly supply these POS products to Retail customers:

Large Format PostersWindow backdrops, window posters, Internal wall graphics

Floor/Window Vinyls/Decals Self cling, corner flashes, full coverage displays

WobblersA small display on a wobbly arm that highlights an offer usually attached to a shelf or hotdesk

CountermatsA sheet of paper that is usually inserted into a clear mat and displayed on a hotdesk

Shelf TalkersA small display that usually sits flush to the shelf edge advertising an offer

Shelf Edge StripsThe visual front area of a shelf that carries the price tag and can be used to highlight a promotion

Overhead Hanging Banners/BoardsSuspended by wire hooks

SignsAluminium/Perspex, internal/external

Leaflet dispensers

Showcards

Gondolas The boards at the end of an aisle advertising an offer

Dump BinsCardboard bins to hold merchandise

Pull Up Banners Stored in a portable cassette and secured with pole when pulled up

Pop Up Banner stands Rigid stands for exhibitions

Eyeletted Banners To fix to railings/buildings

Swing Tickets/Luggage tags/Stickers Credit Cards

Vouchers & Wallets

Strutcards/Cut Out Stands

Foamex Boards

Boxes

Flags

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SEASONAL CAMPAIGN

An example seasonal campaign we have produced is for fashion retailer Store Twenty One’s Christmas campaign.

The campaign had 57 individual items, covering a wide range of product lines such as Window Display backdrops, Window Vinyls, Internal display graphics, Shelf Edge Strips, Swing Tickets and hanging boards. Working to a 3 week turnaround between winning the campaign and delivering to the customer, this included 5 working days for production and allowed for our warehouse to pick and pack everything by store, delivering to the distribution centre ready for despatch to 221 stores across the UK.

Our aim is to provide the most comprehensive range of promotional items and business gifts available for conferences, exhibitions, corporate client days and internal use. Our offering includes all types of promotional merchandise including pens, mugs, umbrellas, bags, key-rings, golf items and corporate gifts.

BRANDED GOODS

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WEB2PRINT SOLUTION

PrintTeam offers an online ordering system for variable artwork template orders. End users have their own unique login and password, enabling them to access relevant templates and amend agreed fields for personalisation requirements.

The software is fully integrated with our customer online ordering platform, allowing users to order all of their agreed products from us seamlessly in one simple and

efficient way, whether it is a stock line being called off or a templated product.

Data is input into predefined fields on a template and a real time proof is created on screen for viewing and instant proofing. The platform is a secure solution fully password protected and database driven, so it can be as flexible or controlled as the customer requires.

Web2Print

Electronic approval from remote

administrator. Product previews, online proofing

Quick turnaround – “File, Print” straight into

production and onto the desk

Total brand and product compliance

with full personalisation

More transparency, less rogue spend with audit trails

Flexibility - can handle any printed product

template from business cards to presentation folders, posters and

leaflets

Saves time and money through automating and

making processes more efficient

Drives the post-production

invoicing, reporting and stock

management

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ONLINE BUSINESS CARD ORDERING

All business cards can be ordered online

Most languages and dialects available

Instant PDF proof available

All cards can be ordered online with full, online audit tracker from order to despatch

User friendly user guides are on the site as well as a video demo

Provides transparency of ‘true cost’ of business cards

Single source solution for stationery, print and branded goods - fewer deliveries, more efficiency, reduction in ‘soft’ costs

Example of Web2Print Ordering Website

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DELIVERIES

Our infrastructure means we can accommodate unexpected peaks in demand, seasonal upsurges in line with store promotion, meeting in-store merchandising objectives and timescales. We can provide the fast, reactive service that we know the retail industry demands, and accommodate same day deliveries. Unlike our competitors, we are also closer to our customers allowing us later order cut off times.

This provides you with a fast, efficient delivery service, and can help save carbon emissions with our optimised delivery routes and bio fuel vehicles. In using our own fleet, deliveries are accurate, tracked, at a lower cost and under our control. In the event of localised flooding or motorway congestion, for example, we can quickly transfer operations to any of our other locations meaning no disruption.

We utilise consignment tracking and intelligent Vehicle Management software which enables you to receive an accurate, real-time ETA, and we are specialists in phased and desk deliveries. We are confident we can help you achieve cost savings in the region of 15-20% with our next day delivery service.

RegionalDelivery Centres

LocalDelivery Centres

Vans &Uniformed Drivers

184140

Ashford

Birmingham

Regional Distribution Centre and Sales Office

Local Distribution Centre with Sales Office

Sales Office

Bristol

Cornwall

Bury St Edmunds

Glasgow

Croydon

Leeds

Liverpool

London

Manchester

Milton Keynes

Hertford

Newcastle

PooleSouthampton

Sutton ColdfieldTelford

Chertsey

Belfast

Dublin

Edinburgh

Ashford

Birmingham

Regional Distribution Centre and Sales Office

Local Distribution Centre with Sales Office

Sales Office

Bristol

Cornwall

Bury St Edmunds

Glasgow

Croydon

Leeds

Liverpool

London

Manchester

Milton Keynes

Hertford

Newcastle

PooleSouthampton

Sutton ColdfieldTelford

Chertsey

Belfast

Dublin

Edinburgh

Our unique ‘decentralised’ logistics infrastructure lends itself perfectly to providing next day delivery for all stocked print as standard. This will alleviate any existing internal delivery costs and leaving your own vans free to focus on deliveries of goods for re-sale, ultimately making your own logistical operation more efficient.

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CSR & ENVIRONMENT

Electric and biofuel vehicle fleet

Internal energy saving schemes

National logistics infrastructure

Close the Loop paper recycling scheme

Furniture, toner and battery recycling

SustainablePackaging

OfficeTeam are committed to working together in partnership with our customers to build a sustainable future, reducing the impact we all have on the environment and striving to continuously increase our contribution to corporate and social responsibility.

OfficeTeam provides our customers with a range of award winning innovative, manageable environmental initiatives and recycling schemes which we also practice internally.

Current industry leading environmental initiatives include:

Environmental appraisals and management reports

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Poundstretcher are a UK major High Street retailer with over 400 locations and a central warehousing operation in Yorkshire. They needed a supplier that would be able to work alongside their Marketing Team providing them with excellent onsite account management to reduce the workload of the Marketing Manager.

Prior to OfficeTeam’s involvement the 409 stores had to email order requests through to the marketing manager. Stock was held in three different locations and from three different providers. The ordering process was complicated; deliveries were ad hoc and resulted in multiple invoices.

An online solution with stock being consolidated and managed was a key driver. In addition Poundstretcher wanted to reduce the total cost of print procurement and distribution costs of marketing collateral.

• High quality Account Management from a dedicated Print Development Manager

• Reduced Costs through PrintTeam’s multi-vendor supplier database

• Management of individual store ordering through the introduction of an online solution

• Consolidation and clarification of stock holding with stock being located in one warehouse

• Weekly Stock Management and full automated reporting facility

• Campaign Management and Fulfilment to all stores

• All varieties and volumes of work serviced without the need for multiple contracts/suppliers -

including online and Far Eastern orders

• Weekly onsite meetings to ease the process, to add value and to reduce the volume of work

• Charge back to individual Cost Centres

• Full POD facility significantly reducing lost stock and giving accountability

• Pick and Pack facility reducing costs for Poundstretcher

• National Logistics platform providing free next day delivery

• The ability to add other OfficeTeam service solutions such as Workwear, Office Supplies and

Furniture

Company Overview

Benefits, Services & Products

CASE STUDY

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CLIENT LIST

Agria Pet InsuranceAnglian Home ImprovementsAntlerBabcock International Beachcroft Ben ShermanCalor Gas Connells Residential DFSDieselDLA PiperDunelmEATFred PerryGucci Ladbrokes Laura AshleyLipsy

LK BennettMarks & SpencerMothercareNational Pharmacy AssociationPinsent Masons Poundstretcher Pret a MangerRentokil ShoosmithsSoho HouseStore Twenty OneTeleperformanceThe Money ShopWaitroseWHSmithWilliam Hill YHA

Our aim is to be your Print Partner of choice, providing a compelling, competitive and clear proposition and ensuring that we relentlessly add value when supplying your print requirements. We can be a true partner for your business.

We work with blue chip organisations to SMEs, and our client list includes:

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www.otprintteam.co.uk

The complete print management package

London & South EastUnit 4, 500 Purley WayCroydonSurrey CR0 4NZT. 020 8774 3415

South & South WestUnits 4-6 Goodwood Road, Boyatt Wood Industrial EstateEastleighHampshire SO50 4NTT. 0845 128 3828

Midlands & East Anglia6 The Courtyard, Reddicap Trading EstateSutton ColdfieldWest Midlands B75 7BUT. 0121 241 1050

Scotland & the NorthUnit 4, City Park Industrial Estate,Gelderd Road,Leeds LS12 6DRT. 0113 203 2100

Business Stationery • Design • Corporate Gifts • Direct Mail • Marketing Collateral • Web to Print

OfficeTeam’s Specialist Team of the Year 2014