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IIM6101\M.B. A. (Sem. I)(MainlBack) Examination, February - 2009Principles .&Practices ot-Management (M-101)

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, Time: 3 Hours] ~5-o~-~j [Total Marks: 70[Min. Passing Marks: 28

The question Paper is divided in two Sections.

Section A contains 6 questions put. of which the ~ahdidate isrequired to attempt any '4 questions. Section B contains short

case study / application based one question which is compulsory.

All questions are carrying equal marks.

. .Use of following supporting material is permitted during examination.

(Mentioned in form No. 205)

1. Nil 2. Nil

SECTION - A.

1/ Who are manager~ ? What do managers do ?How will you reconcile~ management functions and managerial rqles ?

2+10+2

29.

What is 'B:ureaucracy' ? Differentiate between scientific approach..and cBehaViotual approach to management. Which approach is'more sUitable in present scenario? '"

2+7+5'.

. \3 >, Write short"notes on :,

dc':~~(a) ~"Strategic planning4

I .----- (b) Policies6 (

/'--/ (c) Bounded rationality. ~.'

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4 Discuss followings:

(i)"Informal or~an~sation is detrime~t~ . to th.e inteF~~~>~f ". ~ 1

~ormal org~sation .and, .t~erefore, It IS an.~~,~' ~~~p}d~:,;,~~:t :, ,.~,;' :~:I'In the bud Itself." ',':u '.:;" ~ '" :';;" .' ;,;;'":. . ,:

, .< <.>< : J?l1~~ ~;ii~f;~ . ::t f"Decentralisation is not nec.ess~y gOo.d, :Ilorceila;tion"" ""-'

. . '. . 'r ::' . ._~:.:.''''-:';;J:~"- ;i};j<.~t:;;':"necessarily bad" ".; -~..'.. ~ '= .~ Yi. ~

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What do you understahd by "Leadership style'? Can you explain

L~adership styles on a co~? If so, h.ow?. ~.. . 7+7-

6 Define control. Explain briefly:

. (i) Concurrent control

(ii) Fe~d forward control. .

(iii) Strategic point control and

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(iv) PERT,~ ..->......-

~ 2+2+2+3+5

SECTION - B

'Case St~dy'. -

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Nitish is 23 years old and will be receiving his professional. . .. ." . , . '

PG degree' in -HRM from the university at the, end,"of this.-;.; ',.' ., '''V. " ',. -.' .,' ~., - ~..

~,s~m~,$ter.He had spent. the past twomuor Age Ins~ CQ.'(AlC), '

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",'fiJJ.ing in on a numb~r 'ofdiffer~nt jobs while employees took'

,'t~ir\va:cation$.,.H~' h~s receivedandaccep~ed an offer .to join" . '\' .

'i;:~~9,..~~<;11ef~anent basis upon pos.t grad~ation, as a s~pervisor .

:in' ~he policy renewal department. . ' -':. -(

.,... AIe is. a larg~' insurance company. In the HQ office

alone, " wii~:re .Nitish. will work, they have 5000 em~loyees.

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The company believes strongly in the personal development .

of its employees. This translates into a philosophy, emanating

from the Top executives offices, of trust and respect for

all AlC employees. -The job Nitish will be assuming requires

him to direct the activities of 25 clerks. Their jobs require\

little training and are quite routine in nature. _A. clerk'sresponsibility is to ensure that renewal notices are sent on

current policies, tabulate. any changes in premi~m frilln- a- .. . m '_'-. -.---

standardized table, and advise the sales division if a policy

is to be canc~lled as a' ~es~t of non-response to ren:~;'al'--.--- .,

notices.

Nitish's group is composed entirely of women, ranging

. from 19 to 62 years of age, with a median age of 25. For the'f"" :;..--

most part, they are matriculates .with little prior working. . -' -

experimlCe. The salary range for policy renewal clerks is'- .

Rs. 2,500 to Rs. 3,000 per month.. Nitish 'Yill be replacing- ~a long time AlC employee, Ajay. Ajay is retiring after.-35-y.ears__--

. with AlC, the last 14 spent a~ _:Qolicy renewal supervisor..' - = n--- '. ----:--

, Since Nitish had spent a few weeks in Aj~'~_~o:up last

summer (SIP), he was familiar with Ajay's style and also

knew most of the group members. He anticipated' no problems

from any of his soon.:to-be employees, except possibly for

Jawahar. Jawahar was well into his fifties, had been a-- . ~ - .-policy r~newal clerk for over a -dozonyears, and as the 'grand

'old man', carried' a lot of weight with group members. Nitish

concluded t~at without Jawahar's support, his job could prove

\ "" very. difficult.';~. -" -'

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Nitish is determined to get his career off on the right foot.

As a result, he had been doing a lot of thinking about the qualities

of an effective Leader.

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Question' :

(1) What are the criti<:al factors that will influence Nitish's

,/ success as - a: leader ?W ould these factors be' the same if

j' success were defined ~ group productivity?

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, (2) " What suggestion might you make to Nitish to help him overor control Jawahar ? '

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, (~y/ Describe the style you ~1;liink would be most effective for,j , .Nitish. -~-

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