principles & practices of management

THEORY & PRACTICES OF MANAGEMENT

PRINCIPLES & PRACTICES OF MANAGEMENT

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Management

1. ----- is the function that determines in advance what should be donea) organizingb) leadingc) controllingd) planning

Ans: d

2. ------ is a process of deciding the business objectives and charting out the methods of attaining these objectivesa) organizingb) leadingc) controllingd) planning

Ans: d

Q3. ---- is establishing the inter organizational structurea) organizingb) leadingc) controllingd) planning

Ans: a

Q4. ----- success depends heavily on the planning and organizing functions on managementa) staffingb) leadingc) controllingd) planning

Ans: d

Q5. ----- for leading is influencing people’s behavior through motivationa) organizingb) leadingc) controllingd) directing

Ans: d

Q6. ----- standards established shed for every important taska) performanceb) leadingc) controllingd) directing

Ans: a

Q7. ----- has made important contributions to our understanding of the design of worka) sociologyb) anthropologyc) engineeringd) none

Ans: c

8. ----- is concerned with the future impact of today’s decision

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a) planningb) organizingc) staffingd) budgeting

Ans: a

9. ------ is establishing the internal organizational structure of the businessa) planningb) organizingc) staffingd) budgeting

Ans: b

10. In ---- the manager attempts to find the right person for each joba) planningb) organizingc) staffingd) budgeting

Ans: c

11. ------- means creating new ideas which may either result in the development of new products or finding new uses for the old ones

a) planningb) innovationc) staffingd) budgeting

Ans: b

12. The purpose of ------ is to channel the behavior of all personnel to accomplish the organization’s mission and objectivesa) directingb) planningc) staffingd) controlling

Ans: a

13. ---- compels events to confirm plansa) planb) controlc) motivationd) direction

Ans: b

Part- B

14. In planning, both ------- and ----- are considereda) organizational goals, employees goalsb) customer goals, employees goalsc) employees goals, service goalsd) none

Ans: a

15. Managers distribute ---- and ---- to job holders in organizing the managementa) responsibility and authorityb) staffing and directing

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c) planning and leadingd) none

Ans: a

16. Cultural anthropology focuses on the origins of ----- and the patterns of ----- as culture is communicated symbolicallya) culture and behaviorb) studying and attemptingc) philosophy and scienced) noneAns: a

17. Strategic planning is the process of ------ and ----- the organization’s mission, overall goals, general strategies and allocating resources

a) developing, analyzingb) developer, analyzingc) philosophy, scienced) none

Ans: a

18. The ---- analysis is used as a baseline for future improvement, as well as the -----a) SWOT, gapb) gap, SWOTc) tactical, SWOTd) none

Ans: a

Part-C

19. Staffing includes1) Planning2) Organizing3) Staffing4) Leading5) Maintenance6) Moving

a) 1,2,3,4b) 2,3,4,6c) 1,2,4,5d) None

Ans: a

20. In SWOT analysis :1. S stands for -----2. W stands for -----3. O stands for ----4. T stands for ----

Ans: 1. strength2. weakness3. opportunity4. threats

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Culture in Organization Part-A

46. A group of profile who are united say a common purpose is called ....................a) Organisationb) Departmentc) Groupd) None of the above

Ans. a

47. Departmentation is also known as ..........a) Organisationb) Departmentalisationc) Department of peopled) Division of work

Ans. b

48. Departmentation by territory, sometimes called as ....................a) Area Departmentb) Regional Departmentc) Geographic Departmentd) All of the above

Ans. d 49. In .................... power and discretion are concentrated at the top levels

a) Centralisationb) Decentralizationc) Organization Behaviour.d) Management

Ans. a

50. .................... is the pushing down of authority and power of decision-making to the lower levels of the organization.

a) Centralisationb) Decentralizationc) Organisationd) Decentralisation

Ans. b

51. .................... is the right to take action and utilize organizational resources.a) Powerb) Authorityc) Responsibiltyd) Discretion

Ans. b

52. Policies are ................ to decision making.a) Pillarb) Guidelinesc) Guide

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d) None Of The Above

Ans. b

53. ................ is the system of shared values, beliefs and habits within an organization that interacts with the formal structure to produce behaviourial norms.

a) Organization Cultureb) Organization Behaviour.c) Organization Structured) None Of The Above

Ans. a

54. Departmentation can be done on ....................a) Functionb) productc) custmersd) all of these

Ans. d

55. HRM is .................... in nature.a) People Orientedb) Effectivec) Pervasived) All Of The Above

Ans. c

56. HRM have features .................... a) Action Oriented b) Individually Orientedc) People Orientedd) All Of Above

Ans. d

57. Most organizations have a dominant culture and numerous sets of ....................a) Behaviourb) Subculturesc) Peopled) None Of The Above

Ans. b

58. The Span of Management are also called ....................a) Span of Authorityb) Span Of Controlc) All of aboved) None of the above

Ans. c

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59. Charts show organizational .................... at a point of time and quickly become absolete and Outdated unless revised frequently.

a) Featuresb) Jobsc) Datad) Relationships

Ans. d

60. A visible, .............. sign of one’s social position is a status symbol.a) Externalb) Internalc) Insided) None Of The Above

Ans. a

61. CMD of Infosys Technologies Ltd.a) Ratan Tatab) Anil Dhirubhai Ambanic) Narayana Murthyd) None of the above

Ans. c

62. ..................is a way of dividing the large and complex organizations into smaller , flexible, administrative units.a) Decentralisation b) Departmentationc) Integrationd) Section

Ans. b

63. The human ............ consists of two or more Persons.a) Unionb) Organizationsc) Associations d) All Of The Above

Ans. b

64. The work is divided into small ........and ........ to profile working at various levels.a) Pieces , Provideb) Parts , Assignedc) Split , Gived) None Of The Above

Ans. b

65. Organisation Structures takes a .......... shape.a) Ovalb) Rectangularc) Pyramidial d) None Of The Above

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Ans. c

66. A ................ is usually created to finish off a one – time task.a) Projectb) Jobc) Taskd) None Of The Above

Ans. a

67. In ................charts the Managing Director’s position is in the middle of a series of concentric circles.a) Circularb) Horizontalc) Verticald) None Of The Above

Ans. a

Part-B

76.Departmentation by propduct was pioneered was pioneered in the 1920s by ................... and ....................a) Hindustan lever ltd , Dupontb) General Motors , Dupont.c) Tata Pvt. Ltd. company , General motorsd) None of the above

Ans. b

77 . In Centralisation ................ and ...............are concentrated at the top levelsa) Power , Discretionb) Power , Authorityc) Responsibility , Powerd) Authority , Power

Ans. a

78. Decentralisation is the pushing down of .................... and .................... of decision-making to the lower levels of the organization.

a) Authority , Discretionb) Responsibility , Researchc) People , Powerd) Authority , Power

Ans. d

79. Types of organization charts ..............,............. and Circular Charts.a) Vertical Charts , Horizontal Chartsb) Small Charts , Big Charts c) Parallel Charts , Horizontal Charts d) None of the above

Ans. a

80. Organization Culture is the system of shared values, ............. and ............. within an organization that interacts with the formal structure to produce behaviourial norms.

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a) Beliefs , Habitsb) Values , Beliefsc) Habits , Valuesd) None Of The Above

Ans. a

81. Charts show organizational relationships at a point of time and quickly become ............... and ........... unless revised frequently.

a) Absolete , Outdatedb) Old , Outdatedc) Remove , Absoleted) None Of The Above

Ans. a

82. ............and ........... define the territorial jurisdiction of members.a) Set of Laws , Assignmentb) Rules , regulationc) Organisation , Behaviourd) None of the Above

Ans. b

83. Vertical Charts place major functions at the .............and ............ functions at the bottom of organizational hierarchy.

a) Middle , Collegusb) Left , Rightc) Top , Subordinatesd) Lower Level , Inferior

Ans. c

84. HRM is concerned with the most effective use of people to achieve .............and...............goals.

a) Employees , Human Resourcesb) Organizational , Individualc) Development , Human Resourcesd) Employees , Development

Ans. b

85. ................and ............. have strong corporate culture.a) Infosys technologies ltd., Hindustan lever ltd.b) School , collegesc) Organisations , Employeesd) None of the above

Ans. a

Part-C

86. State true and false:-

1. The oragnisations exists to achieve some common goals.

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2. The work is not divided into small parts.3. Organisations structure takes a pyramidial shape4. The human association consists of single person.

A. 1-T,2-F,3-T,4-FB. 1-F,2-F,3-T,4-TC. 1-F,2-T,3-T,4-FD. 1-F,2-T,3-F,4-T

Ans. A

87. Set 1

1. Departmentation by function2. Departmentation by Product3. Departmentation by Territory4. Departmentation by customer

Set 2

a. An enterprise divided in to number of department on the basis of customers.b. An enterprise divided in to number of departments on the basis of regional area , or geographic

departmentation.c. An enterprise divided in to number of departments on the basis of Products.d. An enterprise divided in to number of departments on the basis of major activities.

A. 1-a,2-c,3-d,4-bB. 1-a,2-d,3-b,4-cC. 1-d,2-c,3-b,4-aD. 1-c,2-d,3-a,4-b

Ans. C

88. Set 11. Centralisation 2. Decentrlisation3. Authority4. Power

Set 2a. pushing down of authority and the power of decision levels of organization.b. Power and discretion are concentrated at the top levelsc. Power is the ability to achieve dominance of one’s objective and methodsd. To take action and utilize organizational resources.A. 1-a,2-c,3-d,4-bB. 1-b,2-a,3-d,4-cC. 1-d,2-c,3-b,4-aD. 1-c,2-d,3-a,4-b

Ans. B

89. State True or false

1. Decentralisation is power and authority are concentrated at the top levels.

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2. Centralisation is the pushing down of authority and the power of decision making to lower levels of the organization.

3. Power can be both formal and informal.4. Authority can be delegated.

A. 1-T,2-F,3-T,4-FA. 1-F,2-F,3-T,4-TB. 1-F,2-T,3-T,4-FC. 1-F,2-T,3-F,4-T

Ans. B

90. Match the following:-

Set1 1. Vertical Charts2. Horizontal Charts3. Circular Charts4. Span of Control

Set2a. The flow of authority moves from left to right.b. The Managing Director’s Position is in the middle of a series of concentric circles.c. The flow of authority moves at the top and subordinate functions at the bottom of organizational hierarchy.d. Span of management or span of authority.

A. 1-a,2-c,3-d,4-bB. 1-a,2-d,3-b,4-cC. 1-d,2-c,3-b,4-aD. 1-c,2-a,3-b,4-d

Ans. D

21. ----- identifies five functions of managementa) Henri Fayolb) Luther Gulikc) Neumand) None

Ans: a

22. Producing Bicycles requires ------ techniquesa) assembly-lineb) scientistc) expertd) none

Ans: a

23. ------- is the process of passing information and understanding from one person to anothera) leadershipb) motivationc) communicationd) none

Ans: c

24. ----- is the process by which manager guides and influences the work of his subordinates

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a) leadershipb) motivationc) communicationd) none

Ans: a

25. ----- means arousing desire in the minds of workers to give their best to the enterprisea) leadershipb) motivationc) communicationd) none

Ans: b

26. ------ motivation takes the form of salary, bonus, profit etc.a) financial b) non financialc) trainingd) none

Ans: a

27. ------ has identified ten roles common to the work of all managersa) Henri Fayolb) Luther Gulikc) Neumand) Henri Mintzberg

Ans: d

28. ----- involve the ability to interact effectively with peoplea) organizational behaviorb) leader rolec) human skillsd) none

Ans: c

29. ----- is a systematic study of actionsa) organizational behaviorb) leader rolec) human skillsd) none

Ans: a

30. ------ is seen as a unit or departmental experta) organizational behaviorb) leader rolec) human skillsd) supervisor

Ans: d

31. The ----- of the managers link all managerial work togethera) organizational behaviorb) leader rolec) information rolesd) none

Ans: c

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32. In the ----- the manager initiates changea) organizational behaviorb) entrepreneur rolec) human skillsd) none

Ans: c

33. ------ seeks to determine what outcomes will result from a given actiona) organizational behaviorb) leader rolec) human skillsd) prediction

Ans: d

34. ----- has made important contributions to our understanding of the design of worka) political scientistb) engineerc) sociologistsd) psychologists

Ans: a

35. Management is a creative problem ------a) organizational behaviorb) moving processc) management featuresd) none

Ans: b

36. ------- king of managerial featuresa) oneb) twoc) threed) four

Ans: d

37. ------ is applied behavioral skills that are built on contributors from a no. of behavioral disciplinesa) organizational behaviorb) moving processc) management featuresd) none

Ans: a

Part-B

38. ------- states seven functions of management under the catch word -------- a) Henri Gayol, POSDCORBb) Luther Gulik, POSDCORBc) Neuman , POSDCORBd) None

Ans: b

39.According to ------ and ----- management essentially has four types of functionsa) Henri Fayol and Luther Gulik

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b) Luther Gulik and Henri Fayolc) Neuman and Henri Fayold) Neuman and Summer

Ans: d

40. Two broad categories of motivation are------ and ------

a) marketing and promotionb) sales and incentivesc) financial and non financiald) none

Ans: c

41. Technical skills involve ----- and ----in a certain specialized fielda) technique knowledge, proficiencyb) technique knowledge, trainingc) training, proficiencyd) none

Ans: a

42. ----- skills refer to the ability of a manager to take a broad and ----- view of the organizationa) technical, conceptualb) conceptual, technicalc) conceptual, farsightedd) none

Ans: c

43. ----- level managers need ---- skills in order to view the organization as a wholea) middle, technicalb) top, technicalc) top, conceptuald) middle, conceptual

Ans: c

44. Organizational variables include job content, ----- and -----a) job design, organizational structuresb) technical design, trainingc) training, job designd) none

Ans: a

45. The leader role defines the relationship between the -- and --- a) value and emotionb) leader and monitorc) manager and employeesd) none

Ans: c

46. ----- traces its origins to and the ----- of physiologya) philosophy and scienceb) studying and attemptingc) learning and motivation

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d) noneAns: a

47. ----- is process of passing information and ------ is process by which a manager guidesa) communication and motivationb) communication and leadershipc) leadership and communicationd) noneAns: b

48. Management emphasizes the design, implementation and management of various ---- and ----- systemsa) organizational and behaviorb) administrative and organizationalc) innovation and learningd) none

Ans: b

49. Leaders must be flexible and be able to adopt this --- and -----a) diverse work force, global customersb) political and economicc) innovation and learningd) none

Ans: a

50. Conceptual skills are used in ---- and ---- with ideas and abstractiona) performing and leadershipb) planning and dealingc) leadership and controllingd) none

Ans: b

51. All levels of management need human skills in order to --- and --- with other peoplea) interact and communicateb) planning and organizingc) directing and planningd) none

Ans: a

Part-C

52. Match the Following

SET-A

2) figurehead3) leader4) liaison5) monitor

SET-B

a) every manager must motivate and encourage his employees

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b) every manager must cultivate contacts outside his vertical chain of command to collect information useful for his organization

c) every manager must perform some duties of a ceremonial natured) the manager has to perpetually scan his environment for information

A) 1-c, 2-b, 3-a, 4-dB) 1-c, 2-a, 3-b, 4-dC) 1-b, 2-c, 3-a, 4-dD) 1-a, 2-c, 3-b, 4-d

Ans: b

53. Fill in the blanks:a) in the role of a ----- the manager passes some of his privileged information directly to his subordinates who would

otherwise have no access to itb) in ------ role manager satisfies and informs various groups and people who influence his organizationc) in ----- role the manager constantly looks out for new ideas and seeks to improve his u nitd) in ---- role the manager has to work like a fire fighter

Ans: a) disseminatorb) spokesmanc) entrepreneurd) Disturbance handler

54. Robert L. Katz found that managers need essential skills 1) Technical2) Human3) Conceptual4) Values5) Success

a) only 1,2,3b) only 2,3,4c) only 1,3,5d) none

Ans: a

55. What are the decisional roles1) Entrepreneur2) Disturbance handler3) Resource allocator4) Negotiator

a) 1,2,3,4b) 2,3,4c) 2,4d) None

Ans: a

56. Contributing discipline to OB1) Psychology2) Social Psychology3) Anthropology4) Sociology5) Political Science

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6) Engineering7) Management

a) 1,2,3,4,5b) 1,2,3,4,5,6,7c) 2,3,5,6,7d) None

Ans: b

Understanding Organization

Part-A

91. Leadership is viewed as characteristicof ……….a) Individualb) Groupc) Crowdd) Trade union

Ans. a

92. ……….is the process of influencing of others toward the accomplishment of goalsa) Performanceb) Leadershipc) Motivationd) Perception

Ans. b

93. The ……...Leader makes most major decisions and is thoroughly involved in the operation of the unit.

a) Directive Style b) Participative Stylec) Free-rein Styled) Democratic Style

Ans. a

94. In ………. Style most major decisionsare made after discussion with group members based on open, two way communication.

a) Leadership Style b) Democratic Style c) Participative Style d) Permissive Style

Ans. a

95. In ………..style the goals are set, the Leader’s primary role is to support the worker so he or she can successfully accomplish assigned tasks.

a) Directive Style b) Participative Stylec) Free-rein Styled) Democratic Style

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Ans. c

96. Leadership theories are broadly classified into ……………. types.a) Twob) Threec) Fourd) None of the Above

Ans. b

97. Effective leadership style varies with the..……a) Peopleb) Situationc) Employeesd) None of the above

Ans. b

98. In Michigan Studies treats subordinates as ………….a) Friendlyb) Human Beingsc) Employeesd) None of the Above

Ans. b

99. …………….. needs include are air ,water, food , clothing , shelter ,rest etc.a) Safetyb) Physiologicalc) Sociald) Esteem

Ans. b

100. According to Maslow, human needs can be arranged into ………….levels.a) Fiveb) Twoc) Threed) Seven

Ans. a

101. ……….are concerned with love , affection , belongingness , acceptance and friendship.a) Safetyb) Physiologicalc) Sociald) Esteem

Ans. c

57. ----- is the process by which certain types of behaviors are strengtheninga) leadingb) reinforcement

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c) planningd) none

Ans: b

Q55. ----- seems to play an important role on a wide range of employee behaviorsa) ageb) genderc) marital statusd) none

Ans: a

56. The effects of ---- on self and group perceptions of leader emergence were examineda) ageb) genderc) marital statusd) none

Ans: a

57. ------ plays an important role in determining one’s personalitya) ageb) genderc) marital statusd) heredity

Ans: d

58. The contribution of family and social groups in combination with the culture is known as -------a) socializationb) identificationc) environmentd) none

Ans: a

59. ------ is a change in behavior as a result of experiencea) learningb) planningc) motivationd) none

Ans: a

60. ------- learning is any relatively permanent change in behavior that occurs as result of experiencea) Munn N.Lb) Steers and Porterc) Stephen P. Robbinsd) None

Ans: c

61. A ----- is an involuntary response to a particular stimulusa) planningb) motivationc) reflexd) noneAns: c

62. The ----- environment in organizations is complex

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a) behavioralb) human decisionc) conditioningd) none

Ans: a

63. ------- focuses on an unobservable change in mental knowledgea) learningb) cognitivec) objectived) process

Ans: b

64. ----- are actively involved in the learning processa) behavioralb) human decisionc) conditioningd) individuals

Ans: d

65. Cognition plays a role in -----a) learningb) cognitivec) objectived) process

Ans: a

66. ----- has played a central role in learninga) retentionb) extinctionc) processd) reinforcement

Ans: d

67. A ------ Reinforcement is a reward for a desired behaviora) negativeb) positivec) extinctiond) alternative

Ans: b

68. ----- is the opposite of reinforcementa) punishmentb) extinctionc) learningd) none

Ans: a

Part-B

69. ----- and ----- are also important in shaping the personality of an individuala) marital status and tenureb) family and social featuresc) identification and process

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d) noneAns: b

70. Two kinds of reflexes are:-a) conditioned and unconditionedb) classical and behaviorc) motivation and leadershipd) none

Ans: a

71. Positive consequences are: a) apply and with heldb) with held and applyc) applied and without heldd) none

Ans: a

72. Negative consequences are:a) apply and with heldb) with held and applyc) applied and without heldd) none

Ans: b

73. The different types of ability are ---- and ---a) intellectual and physicalb) learning and processingc) values and behaviorsd) none

Ans: a

74. Unconditioned Reflexes:1) Onion Juice – tears2) Loud Noise – Startle3) Food – Blink4) Heat – Startle

a) 1,2b) 1,3c) 3,4d) 1,4

Ans: a

75. The temporal relationship between the ---- and ---a) conditioned stimulus and unconditioned stimulusb) conditioned reflex and unconditioned reflexc) classical conditioning and unconditioned stimulusd) none

Ans: a

76. The punishment should focus on the ------ and not the ----a) punishment, personb) emotional, psychologicalc) behavior, learningd) none

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Ans: a

Part-C

77. The various biographical characteristics are: 1) Age2) Gender3) Marital status4) Length of service with an organization5) Level6) Processa) 1,2,3,4b) 2,3,4,5c) 3,4,5,6d) None

Ans: a

78.Model of person:1) Heredity2) Knowledge3) Attitudes and Values4) Skills5) Needs6) Personality

a) 1,2,3,4,5b) 1,2,4,5,6c) 1,2,3,4,5,6d) None

Ans: c

79.Model of behavior1) Visible reactions2) Talking3) Movements4) Expression of emotionsa) 1,2,3,4b) 1,3,4c) 2,3,4d) None

Ans: a

80. Model of Environment1) Other people2) Objects3) Events4) Stress5) Skillsa) 1,2,3,4,5b) 1,2,3c) 2,3,4,5d) None

Ans: b

81. Model of consequences:

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1) Productivity2) Conflicts3) Reactions to others4) Stress 5) none

e) 1,2,3,4,5f) 1,2,3g) 2,3,4,5h) None

Ans: a

LearningPart- A82. ---- can be defined as “ any relatively permanent change in behavior that occurs as a result of experience”

a) valuesb) learningc) ethicsd) none

Ans: b

83. US stands fora) unconditioned stimulusb) unconstrained stimulusc) unethical stimulusd) none

Ans: a

84. The social learning theory proposed by ----a) Bandrab) Bandurac) Bandred) none

Ans: b

85. The operant conditioning theory is proposed by ------a) B. F Skinnerb) B. L Skinnerc) J. L Skinnerd) none

Ans: a

86. Social learning has ------ processesa) 5b) 6c) 3d) 4

Ans: d

Part- B

87. a) classical conditioning is a form of associative learning process proposed by ------b) the operant conditioning theory is based on the idea that learning is a function of change in ---- behaviorAns:

a) Pavlov

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b) Overt

88. a) ---- is causing an unpleasant condition in an attempt to eliminate an undesirable behaviorb) ------ is eliminating any reinforcement that is maintaining a behaviorAns:

a) punishmentb) extinction

Part-C82. Theories of Learning:

1) Classical conditioning theoryoperant conditioning theory

2) Cognitive Learning theory3) Social Learning theory4) Behavior Learning theory5) Process Learning theorya) 1,2,3,4b) 2,3,4,5c) 3,4,5,6d) None

Ans: a

DECISION MAKING IN Management

PART -A

208. Decision is the one which, effectively and efficiently, ensures the achievement of the goal for which the decision is made

a) Supremeb) Qualityc) Rationald) None

Ans. c

211. If a decision can be based on a rule, method or even guidelines, it is called the --------- decisiona) Continuousb) Programmedc) Plannedd) Complete

Ans. b

212. If the manager operates in a known environment then it is a -------- decision making systema) Closedb) Openc) Semi – opend) Semi closed

Ans. a

213. The method of decision tree can be adopted, if the decision – making situation can be described as a ------- of decisions

a) Ropeb) Chainc) Zip

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d) BasketAns. b

214. In the ---------- model, the return on investment is maximized under the capital constraint versus the utility of the investment

a) Queuingb) Budgetingc) Capital budgetingd) None

Ans. c

215. Utility is measured in terms of ---------a) Utilb) Utiliciousc) Utilyd) Utile

Ans. d

216. ---------- Creates confidence in decision making model by painting a picture of outcomes under different conditions

a) Why its analysisb) What if analysisc) How if analysisd) None

Ans. c

217. If the manager is -------, he will make objectively rational decisionsa) Organizationb) Enterprisingc) Businessd) Unit

Ans. b

218. In a -------- decision making situation, the programmed decision making system works efficientlya) Closedb) Openc) Rationald) Analytical

Ans. a

222. The data is scanned, examined, attached and edited comes undera) Intelligence phaseb) Design phasec) Choice phased) Profit phase

Ans. a

223. The case of decision making process is described by --------- in a model\a) Herbert Sophiab) F.W. Taylorc) Cherry Tomd) Herbert Simon

Ans. d

PART -B

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224. The word decision is derived from the Latin root -----, which means to --------a) Decido, spill offb) Desico, spill offc) Ddecido, cut offd) Desico, cut off

Ans. b

225. A decision making process requires --------, ---------- and a dip understanding of human behaviora) Creativity, imaginationb) Brainstorming, case – studyc) Creativity, case studyd) None of the above

Ans. a

PART -C

234. Identify the major characteristics of the business decision making1. Sequential in nature2. Exceedingly complex due to risks and trade offers3. Influenced by work4. Made in international setting and business environment

a) 1,2b) 1,3c) 3,4d) All

Ans. a

236. Identity the problems in making rational decisions1. Ascertaining the problem2. Insufficient knowledge3. Not enough time to be rational 4. the environment may not co – operate5. other limitationsa) 1,2,3b) 2,3,4c) 1,2,3,4d) All

Ans. d

252. The ---------- is a decision support system, and these are many models to choose froma) Forecasting modelb) Semantic networksc) Behavioural modeld) None

Ans. a

PART -B

253. In decision making, there are two types of decisions ------and ------- a) Programmable, Re programmableb) Programmable, De programmable

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c) Programmable, Non programmabled) None

Ans. c

254. The spread sheet packages can handle ------- of Rows and columns and provide the analysis on the ____ basis.a) 100, percentageb) 50, volumec) 10, datad) None of the aboveAns. a255.The advantage of the Break – Even Analysis Model is that it tells what the BEP for the given level of ____ and ____is.a) cost , revenueb) profit , lossc) sale , demandd) None of the aboveAns. a

Role of information in Organization- Intranet and ExtranetPART-A

45. the main purpose of information systems is to assist the management in -------a) Critical situationb) Decision makingc) Risk situationd) NoneAns: b

46. the nature of information at the operational level is highly ------a) Structuredb) Unstructuredc) Riskyd) NoneAns: a

267. The role of the traditional ------ has been obscured by newer software applications.a) EISb) ESSc) MISd) DBS

Ans: c

268. LAN stands fora) Local Artificial Networkb) Local Area Networkc) Line Area Networkd) None

Ans: b

269. WAN stands fora) Wide Area Networkb) Wider Area Networkc) Widest Area Networkd) None

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Ans: a

270. ----- is a computer network covering a small geographical areaa) LANb) WANc) MANd) None

Ans: a

271. The largest and the most well known example of WAN is ----a) Intranetb) Internetc) Extranetd) None

Ans: b

272. MAN stands fora) Metric Area Networkb) Metro Area Networkc) Metropolitan Area Networkd) None

Ans: c

273. Packet Switching is a ----- technology in which users share common carrier resourcesa) WANb) LANc) MANd) None

Ans: a

277. ------ uses internet protocols and network connectivity to securely share part of an organization’s information or operations with its employees

a) Intranetb) Internetc) Extranetd) None

Ans: a

278. ----- can be viewed as part of a company’s intranet that is extended to users outside the companya) Intranetb) Internetc) Extranetd) LAN

Ans: c

PART -B

279. ----- and ----- are protocols by which data is transmitted over networksa) TCP, UDPb) HTTP, TCPc) HTTP, UDPd) None

Ans: a

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PART -C

283. Advantages of Intranet are:1) Increased Productivity2) Reduced Time3) Improved Communication4) Web Publishing5) Cost Effective6) Enhance Collaboration

a) Only 3,4,5,6b) Only 1,2,3c) All the aboved) None of the Above

Ans: c

284. Companies can use an extranet to:1. Exchange large volumes of data using EDI2. Share product catalogues exclusively with wholesalers or those “in the trade”3. Collaborate with other companies on joint development efforts4. Jointly develop and use training programs with other companies5. Share news of common interest exclusively with partner companies

a) Only 3,4,5b) Only 1,2,3c) All the aboved) None of the Above

Ans: c

Group A: 1 Marks Questions (Question Number 1-40) Group B: 2 Marks Questions (Question Number 41-60) Group C: 4 Marks Questions (Question Number 61-75) Full Marks: 140

Group A 1 The texts and ____________in electronic forms are effective in communicating ideas from source to destination.

a) Ideas b) Representations c) Images d) Graphics

2 MIS helps in identifying a proper mechanism of ____________ of data. a)storage b)distribution c)collection d)elimination 3 Some of the processes like artificial intelligence, generating management related information, providing aid in decision making, necessary support systems, executive information system are the classification of MIS

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a) Functionality b)Utility c)area of application d)processing type 4 A information is easy to process further. a)managhement b)unstructured c)structured d)generated 5 The is automated to work on the knowledge based data and information required in a particular domain of management activity. a) Transaction processing systems b) Knowledge based systems c)On line analytical processing systems d) Executive information systems 6 _____ refers to a system in which there are predefined multiple instances of various modules used in business applications.

a) Transaction processing systems b) Knowledge based systems c)On line analytical processing systems d) Executive information systems 7 It is a system developed as model which are representative of real world cases. a) TPS b) DSS c) KBS d) OOS 8 A complete business systems requires models from three different perspective – State model, interaction model and _____ model. a) entity b) global c) data d) class

9 Under Porter's framework, enterprises have four generic strategies available to them whereby they can attain above-average performance. They are cost focus, differentiation, focus differentiotion and _______ .

a) objective leadership b) price leadership c) point leadership d) cost leadership

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10 Business process redesign is part of the revolutionary level which involves more thorough re-evaluation of the enterprise _____and the production process. a) value chain b) efficiency c) issues d) network 11 _______ involves reconfiguration of the scope and tasks of the business network. a) Business network redesign b) Business process redesign c) Business process enterprise d) Business network enterprise 12 ____ and Internal Integration are the two levels belonging to the evolutionary levels. a) business scope rdefinition b) business network redesign c) business process redesign d) localized exploitation 13 The process in which the existing system in the organization is totally reexamined and radically modified for incorporating the latest technology is known as _____. a) business process re-engineering b) change management c) changing technology d) redesigning 14 ______ helps in reorganization of the entire work force along with various flows, minimizing the wastages, and giving the system a new dimension. a) business product redefinition b) business process reengineering c) business product reeingineering d) business process redefinition 15 This process of change for the betterment of the organization is called as ______ . a)Business process re-engineering b)Business process engineering c)Business process re-inventing d)Business process innovation 16 In the Lewins model of implementing of MIS in an organization, the first step is _____ . a) unfreezing b) refreezing c) choosing d) analyzing 17 Implementation of MIS in an organization is a process where organizational transformation takes place. _____ model can be used bring the transformation. a) Johnson b) Lewin c) Abraham d) Porter

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18 In the _____ step of Lewin's model, the change is consolidated and equilibrium is reinforced. a) unfreezing b) refreezing c) choosing d) analyzing 19 The _______ strategic plan should be the basis for the MIS strategic plan. a) employee's b) organization's c) manager's d) customer's 20 One can define the as the information required by a number of personnel, departments and divisions or the functions in the organisation. a)operational information b)functional managerial information c)decision support information d)organisational information 21 ______ is largely factual, statistical and detailed in multi-dimensions of the function. a)operational information b)functional information c)decision support information d)organisational information 22 The functional information is used by a manager to plan and ____ the function. a) execute b) monitor c) track d) control 23 Information can be determined by constructing a ____ of information versus user as per the table given below. a) matrix b) table c) diagram d) chart 24 Middle management and operations management people use the information class of type _______ . a) functional managerial knowledge b) organizational c) Decision Support d) Operational 25 The functional information can be assessed on the following three parameters – the _______, the responsibility and the functional objectives. a) work b) people c) organization

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d) software characteristics 26 _________is used in a decision support system for model building and problem solving. a) data b) information c) object d) knowledge 27 Decision made about what task has to be done, when it has to be done, by whom and how it has to be done is known as ____ . a) planning b) exection c) deciding d) managing 28 The planning is adopted by the ____ level executives in the organization. a) middle b) top c) bottom d) intermediate 29 The operational planning decides on the ______ and cost control. a) estimate b) investment c) escalation d) quality 30 ____ and costing of products is also an important aspect of operational planning. a) estimating b) pricing c) analysing d) quality 31 ERP stands for . a)Enterprise Reserve planning b)Enterprise Resource Planning c)Elementary Resource planning d)Elementary Resource planning 32 The _____ database is a collection of current or historical data from a number of applications or groups. a)TPS b)DSS c)ESS d)KBS 33 The business decision-making is in nature. a)distributed b)sequential c)random d)parallel

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34 The Decision Support System helps in making a decision and also in its ____ . a) performance evaluation b) design assessment c) developmental evaluation d) parametric evaluation 35 A new trend is the creation of an IT leadership team comprising the______ and the Chief Technology Officer. a) Chief Executive Officer b) Chief Information Officer c) Chief Financial Officer d) Chief Operations Officer 36 The business management process has changed from function management to ________ management. a)process b)product c)consumer d)service 37 ______ are used to solve extremely complex problems like mapping of human genome, forecasting weather an modelling complex processes like nuclear fission. a) Mini computers b) Super computers c) Mainframe computers d) Desktop computers 38 A _________ is processed with reference to business rules, it is scrutinised for conformance to the rules, policy or guidelines before it is taken up for further processing. a) information b) transaction c) operation d) data 39 __________ assures the accuracy, validity and proprietary of information system activities. a) Administrative control b) information systems control c)procedural control d) physical facility control 40 Before any transaction can be input into the system, a specific code should be assigned to it called as . a)transaction codes b)verification c)control totals d)labels

Group B

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41 MIS classification depends on the following aspects : functionality, ____, ____ , processing type and frequency of usage . a) organization structure and people b) size , infrastructure c) people , usage d) utility , area of application 42 A complete business systems requires models from three different perspective – class model, _____ model and _____ model. a) entity, interaction b) global, interaction c) state, interaction d) class, global 43 Business process redesign is part of the revolutionary level which involves more thorough re-evaluation of the enterprise _____and the ________. a) value chain and production process b) efficiency and effectiveness c) issues and efficiency d) network and effectivensss 44 The process reengineering brings about a radical change in the _____ of the information and related _____ from one business function to another very efficiently. a) production, documents b) flow , documents c) abstraction , documents d) generation, documents 45 In the refreezing step of Lewin's model, the change is _____ and equilibrium is ______. a) evident , established b) made , disturbed c) consolidated , reinforced d) analyzed , established 46 In the systems lifecycle the desing phase leads to _____ and ____ . a) requirements collection , prototyping b) prototyping , implementation c) feasibility study , validation d) testing, feasibility study 47 The managers in the functional areas of management are responsible for achieving the targets and accomplishing the _____ and _____. a) goals and objectives b) vision and mission c) vision and objectives d) mission and goals 48 The functional information can be assessed on the following three parameters – the _______, the __________ and the functional objectives.

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a) work, responsibility b) people, commitment c) organization, approach d) software characteristics, personnel

49 All organizations have their own ____ and ______ arising from differences in interest groups. a) methods and procedures b) objectives and procedures c) policies and ventures d) cultures and policies 50 A business decision making process depends upon the level of_____ and _______ involved in the problem. a) uncertainty, certainty b) risk, uncertainty c) management , variables d) business, parameters 51 Neural Networks can be used in various business applications like ________, __________, market analysis etc. a) forecasting, stock analysis b) graphical analysis, linear analysis c) budgeting, costing d) monitoring , controlling 52 The basis of conventional organisation design is command & control which is now _____ and _____ . a)collaborate & control. b)communicate & control c)command & collaborate d)command & communicate 53 The four business models that work together in an e-enterprise organization are ________ , ________ , ebusiness and ecommerce. a) eshopping, ebuying b) ebuying , eselling c) ecommunication, ecollaborationb d) etrading, eordering 54 In reality, there is no right or wrong decision but a ____ or _____ decision. a) big , small b) rational , irrational c) optimistic, pessimistic d) good, bad 55 Decision making at the middle level is of type_____ and that at the top level is of type _____ . a) certainty, risk b) uncertainty, risk c) certainty, uncertainty d) risk, uncertainty

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56 The _____and _____of information also changes depending upon the risk in decision-making. a) value , scope b) quantum , structure c) quantum , scope d) quantum , value 57 Management Science models are developed on the principles of ______ , ______ , _____________. a) Networking, behaviour, hierarchy b) business management, accounting, econometrics c) accounting, systems, HR d) economics, engineering, and science 58 A _____ provides a single, pre-established WAN communications path from the customer premises through a carrier network, such as a telephone company, to a _____ network. a)Wide area network, local b)local area network , remote c)Metropolitan area network, local d)Point-to-point Links, remote 59 ________ and _________are the protocols by which data is transmitted over networks. a) HTTP, FTP b) TCP, FTP c) HTTP, UDP d) TCP , UDP 60 As a monitor, the CIO must scan the external environment to keep up with ________and __________. a) technical changes , competition b) market changes , technical changes c) development, competition d) control factors, competitive pricing

Group C

62 In implementing a computer based information systems the major behavioural factors which affect the system are : _____ , need for _____, organizational _____ , _____ to change and organizational climate. a) decision making, change, behaviour, willingness b) decision structure, change, behaviour, acceptance c) decision styles, explanation, expectations, resistance d) decision support, explanation, changes, willingness 63 Under Porter's framework, enterprises have four generic strategies available to them whereby they can attain above-average performance. They are : a) cost leadership, differentaiotion, product focus, focused differentiation b) cost leadership, integration, product focus, focused differentiation c) cost leadership, differentiation, cost focus, focused differentiaion d) cost leadership, integration, cost focus, focused differentiation 64 Match the following:

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SET AP) Six sigma Q) Customer focusR) Benchmarking

SET BX) measuring performances against standardsY) specific measure of qualityZ) service, product features, quality

Which of the following is correct? a) P-X, Q-Y, R-Z b) P-Y, Q-Z, R-X c) P-Z, Q-X, R-Y d) P-Y, Q-X, R-Z 65 DFD uses symbols like circle, rectangles etc to represent dataflows and illustrate relationships among ___ , ____ , ____ and _____ . a) data, flows, external entities and stores b) data, object, product, stores c) data, product, item, stores d) data, list, entities, blocks 66 Consider the following statements : P) The design of the MIS should consider the class of information as a whole and provide suitable information system architecture to generate the information for various users in the organisation. Q) The functional information is defined as a set of information required by the customer conducting the administration and management of the function. Which of hte following is correct? a) Both Statements are true b) Both statements are false c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True 67 Match the following :

SET AP) manufacturing Q) FinancialsR) Human Resources

SET BX) accounts payable, receivable, fixed assets Y) workflow management, quality control, BOM Z) benefits, training, payroll Which of the following is correct ? a) P-X, Q-Y, R-Z b) P-Y, Q-X, R-Z c) P-Y, Q-Z, R-X d) P-X, Q-Z, R-Y 68 Consider the following statements : P) A DSS helps manager to take a decision whereas an ES acts as a decision maker or an advisor to the manager. Q)A DSS is meant only for decision making whereas an ES provides expertise to the manager. Which of the following is correct ? a) Both Statements are true b) Both statements are false

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c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True

69 The core business processes of the organisation are procurement, manufacturing, _________, _________, __________and _________. a) selling, distribution, delivery, accounting b) buying, selling, accounting, pricing c) buying, selling, distribution, pricing d) selling, accounting, pricing, taxing 70 Which among the following are the types of rationality as differentiated by Simon Herbert. a) Objectively, structurally, consciously, organizationally b) Objectively, subjectively, consciously, organizationally c) Objectively, subjectively, structurally, organizationally d) Objectively, subjectively, consciously, structurally 71 Match the following :

SET A P) Behaviour model Q) Management Science modelR) Operations Research model

SET BX) trend analysis Y) principles of business management Z) mathematical Which of the following is correct ? a) P-X, Q-Y, R-Z b) P-Y, Q-X, R-Z c) P-Y, Q-Z, R-X d) P-X, Q-Z, R-Y 72 Consider the following statements : P) An internet is a private network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization's information or operations with suppliers, vendors, partners, customers or other businesses. Q) There is often an attempt to use Internet technologies to provide new interfaces with corporate "legacy" data and information systems. Which of the following is correct ? a) Both Statements are true b) Both statements are false c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True 73 Modernization project is carried out which can include any combination of _______, _________ and __________ . a) migration, employment, creation b) selection, creation, redevelopment c) employement, infrastructure, transformation d) migration, transformation, redevelopment

74 The selection criteria for evaluation have the following dimensions to be satisfied simultaneously : a) technical, operational, financial b) utility, performance, output units

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c) financial, economical, performance d) modularity, funcionality, utility 75 Information system control assures the _______, _______and ______ of information system activities. a) precision, requirements, functionality b) precision, utility, modularity c) accuracy, validity, functionality d) accuracy, validity, proprietary Model Paper – Key

MB0031 Management Information Systems Group A : 1-c, 2-a, 3-b, 4-c, 5-b, 6-c, 7-d, 8-d, 9-d, 10-a, 11-a, 12-d, 13-a, 14-b, 15-a, 16-a, 17-a, 18-b, 19-b, 20-d, 21-b, 22-d, 23-a, 24-c, 25-a, 26-b, 27-a, 28-b, 29-b, 30-b, 31-b, 32-a, 33-b, 34-a, 35-b, 36-a, 37-b, 38-b, 39-b, 40-a

Group B: 41-d, 42-c, 43-a, 44-b, 45-c, 46-b, 47-a, 48-a, 49-d, 50-b, 51-a, 52-a, 53-c, 54-b, 55-d, 56-c, 57-b, 58-d, 59-d, 60-a,

Group C: 61-c, 62-c, 63-c, 64-b, 65-a, 66-c, 67-b, 68-a, 69-a, 70-b, 71-a, 72-d, 73-d, 74-a, 75-d

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principles & practices of management

Education

d planning ans

organizing b leading

leading d

staffing b leading c

performance b leading

swot d

behavior b

science d