principles of management chapter 9 gtu mba

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Definition of Staffing Staffing is filling, and keeping filled, positions in the

organization structure.



The Systems Approach to Human Resource

Management: An Overview of the Staffing Function



Manager Inventory Chart

Satisfactory, but not promotable = oo



Personnel Actions



Situational Factors Affecting

Staffing

External factors include the level of education, theprevailing attitudes in society (such as the attitudetoward work), the many laws and regulations thatdirectly affect staffing, the economic conditions, andthe supply of and demand for managers outside theenterprise.



Situational Factors Affecting

Staffing –

cont.

Internal factors include, for example, organizationalgoals, tasks, technology, organization structure, thekinds of people employed by the enterprise, thedemand for and the supply of managers within theenterprise, the reward system, and various kinds of policies.



Definition of Managerial Selection

Selection is the process of choosing from amongcandidates, from within the organization or from theoutside, the most suitable person for the current orfuture positions.



Systems Approach to Selection



Position Requirements and Job

Design Selecting a manager effectively requires a clear

understanding of the nature and purpose of the positionthat is to be filled.

An objective analysis of position requirements must bemade, and the job must be designed to meet organizationaland individual needs.

Positions must be evaluated and compared so that the

incumbents can be treated equitably. Among other factors to consider are the skills required—

technical, human, conceptual, and design—since these vary with the level in the organizational hierarchy and thepersonal characteristics desired in managers.



Skills & Personal Characteristics

needed in managers Analytical & problem solving abilitites

Personal Characteristics

Desire to manage

Communication skills & empathy

Integrity & honesty

Past performance as mangers



Intragroup and Intergroup

Communication Intragroup communication is communication with

people in the same organizational unit.

Intergroup communication is communication not only with other departments but also with groups outsidethe enterprise.



Selection, Placement, and

Promotion

In the selection approach, applicants are sought to filla position with rather specific requirements.

In the placement approach, the strengths and weaknesses of the individual are evaluated, and asuitable position is found or even designed.

Promotion is a move within the organization to a

higher position that has greater responsibilities andrequires more advanced skills.



The Peter Principle Managers tend to be promoted to the level of their

incompetence.

Specifically, if a manager succeeds in a position, this very success may lead to a promotion to a higherposition, often one requiring skills that the persondoes not possess.



Selection process, techniques &

instruments Validity is the degree to which the data predicts the

candidate's success as a manager.

Reliability refers to the accuracy and consistency of themeasurement.



Steps in Selection Process1. Completed Job Application: Requests only information that

predicts the success in the job

2. Initial screening Interview: Provides quick evaluation of

applicant's suitability. Asks Questions on experience,background, salary expectation, willingness to relocate, etc.

3. Testing: Measures applicant’s job skills and the ability to learn onthe job. May include computer testing software, handwritinganalysis, listening skills test, Team skills test, Sales ability test, etc.



Steps in Selection Process (contd.)4. Background Investigation: Checks truthfulness of the applicant’s

resume or application form. Calls the applicant’s previoussupervisor (with permission) and confirms information fromapplicant.

5. In-Depth Interview: Finds out more about the applicant as anindividual. Conducted by manager to whom the applicant willreport.

6. Physical Examinations: Ensures effective performance by applicant;protects other employees against diseases; establishes health

record; protects the firm against unjust worker’s compensationclaims.

7. Job Offer: Fills a job vacancy or position. Offers a salary plus benefitpackage.



Interviews Every manger hired is interviewed by one or more people.

Every interviewer should be trained so that they know what they are looking for.

Interviewers should be prepared to ask right questions To improve selection, conduct multiple interviews using

different interviewers

It should be supplemented by data from application form, results

of tests & information obtained from references.



Commonly-used Tests on

Managerial Candidates Intelligence tests

Test mental capacity & memory, speed of thought, ability to see

relationships in complex situations. Proficiency and aptitude tests

Discover interests, existing skills, potential for acquiring skills.

Vocational tests

Indicate a candidate’s most suitable occupation or the areas in which the candidate’s interests match

Personality tests

Reveal candidate’s personal characteristics and the way he/shemight interact with people.



What is an Assessment Center? The assessment center is a technique for selecting and

promoting managers.

Intended to measure how a potential manger will actin a typical managerial situations.

Candidates take part in a series of exercises.



Orientation of New Employees Orientation involves the introduction of new

employees to the enterprise—its functions, tasks, and

people. Organization

Benefits

Requirements of confidentiality & secrecy



Organizational Socialization

A global view includes three aspects:

Acquisition of work skills and abilities Adoption of appropriate role behaviors

Adjustment to the norms and values of the work group



Managing Human Resources While

Moving Toward 2020 The Economist Intelligence Unit Survey

Managing knowledge Providing services & support for customers Improving operation & production processes Developing businesses & strategies Managing marketing & sales

Managing human resources & training Other areas

The contribution of the knowledge workers criticalfor gaining a competitive advantage

principles of management chapter 9 gtu mba

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