presentation on courier service

7/31/2019 Presentation On Courier Service

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PATIL COURIER SERVICE

OUR COMMITMENT YOUR TRUST!

Patil Courier Services


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Submitted By-

Pankaj Patil

Vaibhav Mane Patil

Pritesh Naik

Prashant Bobade

Radhika Jadhav

Shashank Wankhede


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FEATURES

Rates are most economical and

competitive.

Different Contracts to choose by

clients depending upon the number of

documents per month.

Our service is 100% confidential at all

times.


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We'll be targeting schools andcolleges for delivery ofcustomized

courier service. Well be also targeting banks and

corporate on the basis of monthly

contract for the same. Target the local market mainly in 4

strategic locations in the City.

Target Audience


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Advertising: By small hoardings in front

of schools and colleges.

Direct Marketing: By distributing

pamphlets to the students and teachers.

Internet Marketing: By advertising on

social networks with the special offers.

SMS: Bulk sms to the attract new

customers

Promotions Of Services


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Providing services at discounted ratesfor few months

Always deliver packages on time -every time

Work in partnership and intermediariesdeliver the services required bycustomers

Key points in Strategy


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Service

Distribution


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Service Distribution

Channels for services are often direct-

from creator of the service directly to

the customer

Services cannot be owned, there are no

titles or rights to most services that can

passed along a delivery channel

Inventories cannot exist, making

warehousing a dispensable function


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Delivery of Service through

Intermediaries

Intermediaries may co-produce service,

fulfilling service principals promises to

customers e.g. Franchise Services

They make service locally available

Provide time and place convenience for the

customers


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Provide retailing function for customers

because they represent multiple service

principalse.g. Travel agents

Primary types of intermediaries-

Franchisees, Agents & Brokers,

Electronic Channel

Contd


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Strategies for effective service

delivery through intermeditiares

Control strategies

Create standard for both revenue and

service performance

Empowerment strategies

Service intermeditires allow greater

flexibility to intermediaries

Change to a cooperative management

structure.

Provide needed support system.


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DIRECT / COMPANY OWNED

CHANNELS

Benefits Company has control over the outlets thus

owner can maintain consistency in service

provision Control over hiring, firing, and motivating

employees

Allow expansion or contraction of sites

without being bounded by contractual

agreements

Owns the customer relationship


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Agents and brokers

Reduced selling and distribution cost

Wide representation- they act as company

representative in different areas

Knowledge of local markets-knowing theculture and taboos of a particular area

Challenges

loss of control over pricing and other

marketing strategies


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Types of Services

offered


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Types of Services to be

offered Normal Services

Contracts and Customized services

(from schools and corporate) Urgent Services/point-to-point

Drop Box

Pick Up Request


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Normal Services

Will be delivered within the city in24 working hours

Focused on Individual courier

Contracts

Monthly contracts from corporate,

banks, Mobile service providers etc. Focused on documents courier.

Special customized plans for Schools an

colleges


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Urgent Courier Service

Orders will be taken prior to 12pm

from any center

Service will be point-to-point

Pick Up Request

Facility to provide pick up ofpackage from customers doorstep

Orders will be taken on phone


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Drop Box

Drop Boxes will be placed atcustomers clients

Every time the customer drops his

courier a notification would bereceived to customer and the courieroffice

Courier from box will be cleared

within 12 hours Charges will be applied to rent of

box and limit.


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Pricing Of

Services


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PricingService Charges Per

MonthNo. Of Doc. Per Month

For Additional

DocumentsWeight Limit Per Document

Rs. 600/- Upto 40 Rs. 15/- Extra

Upto 100 Gms

101 To 250 Gms Rs. 20/-

For Every Additional 250 Gms Per

Document Or Part ThereofRs.

10/- Extra

Rs. 700/- Upto 50 Rs. 14/- Extra As above

Rs. 780/- Upto 60 Rs. 13/- Extra As Above




Rs. 950/- Upto 100 Rs. 9.50/- Extra As Above


Rs. 510/-

(NO PICK-UP)Upto 30 Rs. 17/- Extra As Above


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PricingService Charges Per

MonthNo. Of Doc. Per Month

For Additional

DocumentsWeight Limit Per Document

Rs. 550/- Upto 40 Rs. 15/- Extra

Upto 100 Gms

101 To 250 Gms Rs. 20/-


Document Or Part ThereofRs.

10/- Extra

Rs. 650/- Upto 50 Rs. 14/- Extra As above





Rs. 900/- Upto 100 Rs. 9.50/- Extra As Above


Rs. 560/-

(NO PICK-UP)Upto 30 Rs. 17/- Extra As Above


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Normal

NEXT WORKING DAY (NX DAY)

DELIVERY CHARGESAMT. (Rs.)

Up To 250 Gms 20.00


Document Or Part Thereof15.00 extra

NEXT WORKING DAY (NX DAY)

DELIVERY CHARGESAMT. (Rs.)

Up To 250 Gms 15.00




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Urgent

NEXT WORKING DAY URGENT DELIVERY

CHARGESAMT. (Rs.)

Up To 250 Gms 25.00




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Overview Of

processes

Customers


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Customers

Calls

Customers

Call centre

Line of Visibility

Greet the

customer

Accept thedetails of

the parcel

Check theparcel

---------------Line of Interaction-----------------------------------------------------------------

Packing

the parcel

Weighting

the parcel

Confirm Date,

Time & Place

of delivery

Handing over

receipt to the

customer

---------------Line of Internal---------------------------------------------------------------------

F

R

O

N

T

S

T

A

G

E

Maintaining

records

Sending the

parcel to the

back office

Dispatching

the parcel to

the central hub

B

A

C

K

S

TA

G

E

Contact Person

(Visible action)

Physical Interaction

Contact Person

(Invisible action)


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Receiving parcel

from the Source

hub

Checking

the details

of the parcel

Again Checking

the weight of

the parcel

Sealing &

Bar coding of theparcel

Documentation

process

Dispatching the

parcel to the point

the destinationhubs

Rail Road
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Loading And

Distribution


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Loading And Distribution

Mumbai City will be divided in 4 strategic

zones-

This Zones will be having respective offices

located near to respective railway stations For other areas only pick-up request services

will be provided in the beginning.

Zone Hub will be managed on agent ship

basis under supervision of manager

Name Of Zone Zone Hub Lines covered

Z1 Dadar Central & Western

Z2 Borivili Western

Z3 Thane Central

Z4 Kurla Central & Harbour


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Z2

Z1

Z3

Z4


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Step1: Collect Orders Responsibility of Hub-agent

Includes all type of services

Step2: Sorting and clearance of package

Clearance will be twice a day (12pm and4pm)

In case of urgent service, clearance will beJust-In-Time

Procedure for distribution


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Contd Step 3: Delivery of stock towards

destinations hub 3 Vans will be allocated for every hub

Preference of rail route will be taken in case

of less

Step4 : Distribution of courier by local

agent Will be done by two wheeler/bicycle/rail

route depending upon the destination

At the end of the day final daily report will

be submitted to the Zone Manager


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Operating cost


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Operating cost

Month 1 Amount(in rs)

Gross margin 0

Expenses 10000

Payroll 80000

Sales and Marketing expenses 25000

Insurance 18000

Rent 45000

Payroll Taxes(15 %) 12000

Other 15000

Total Operating Expenses (205000)

PBIT (205000)

Interest expenses 1900

Net profit (203100)


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Month 9 Amount(in rs)

Gross margin 208000

Expenses 10000

Payroll 80000

Sales and Marketing expenses 25000

Insurance 18000

Rent 45000

Payroll Taxes(15 %) 12000

Other 15000

Total Operating Expenses (205000)

PBIT 3000

Interest expenses 1900

Net profit 1100


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