sundarban courier service

Company overview:

Sundarban Courier Service (Pvt) Ltd. the first and fastest courier pioneer in the field of private

sector in Bangladesh, since 1983. Sundarban Courier Service (Pvt.) Ltd had started its journey

in the private sector when Biman Bangladesh Airlines stopped their service in Bangladesh.

Sundarban courier service (Pvt) Ltd is the founder of the courier service association of

Bangladesh.

Mission and vision:

Their goal is to goal is to expand Trade and Commerce within the country Linking

communications support, Extending fastest service in time of urgent needs and creating

employment opportunities for unemployed youths which will help in the social and economic

development of the country.

Foreign Service:

This service is extended for the over-seas Bangladeshis who are working abroad and sending

home remittance through Bank drafts/ cheques etc under this service. Specially Middle-East

based Bangladeshis Bank drafts/ cheques issued from Banks/ Exchange houses are being

delivered at the remotest rural areas by our 64 district offices to 464 Thana/ Upazilla and union

areas by our own staff within 72 hours time. Besides, we are extending this over-seas service to

220 countries through International Courier World-wide within shortest possible time.

How Sundarban Courier Service earned reputation & trust

all over the country?

• Sundarban Courier Service is the only courier carry/deliver Documents/ Parcel under their own

Transportation System at the fastest possible time.

• Sundarban Courier Service is the only courier that distributes / delivers their services within

schedule time.

• Sundarban Courier Service is the only courier that preserves Booking/ Distribution/ delivery/

POD maintenance under computerized system.

• Sundarban Courier Service is the only courier that pays compensation in case of loss/ mis-

delivery on demand.

• Sundarban Courier Service is the only courier where their own 1000 skilled working force

work 24 hours around the clock.

Products sales and service:

Services of Sundarban Courier Service are:

General booking service:

General Service and general division are one of the most crucial divisions in comparative

to other division. General division is mainly consisted with

I. Document

II. Non document like parcel.

Special service:

Special service is mainly deals with corporate customer. This service is under automation

system.

Express service:

This is a special type of booking & delivery done with special care & with very

reasonable rate.

Super express service:

This Service is extended for delivery within 8-24 hours in all District/Pourashova area.

Value declared service:

Value declaration section is the most influential division of Sundarban Courier Service

(Pvt.) Ltd. Usually maintains money transfer from one individual to another, one family

to another family within Bangladesh. They don’t allow any commercial transaction

regarding money transfer from one company to the other and one office to another. This

department mainly provides two ways of service-

A) Normal Service (Within 24 hours)

B) Message Transfer (MTCN through Network).

Trade marketing department:

This section consists of collecting & delivering the goods for many different Trading

Companies under special terms & conditions.

Mobile section:

Mobile Service is extended for booking from their branches & agents all over Bangladesh

and they deliver delicate Mobile packages very safely.

Parcel division:

Parcel division is one of the valuable divisions of Sundarban Express Transportation

System Ltd. a sister concern of Sundarban Courier Service (Pvt.) Ltd. their customers

range from a lot of Business documents, Electronic goods, Life style products,

Healthcare, Household materials and Food stuffs etc.

Company profile:

Sundarban companies means reliability and continuity. There are some basic things that they

consistently uphold. These are:

I. Speed:

Their streamlined network ensures the fastest possible movement of documents and

packages.

II. Reliability:

The SCS system of security checks and emergency back-ups is absolutely complete.

Thanks to computerized administration and a staff that is second to none.

III. Low cost:

All rates are quite reasonable, even for heavy/lightweight items, fragile articles or bulky

printed materials.

IV. Simplicity:

One telephone call is all it takes to set the process in motion. After that one can leave

everything to them, including customs clearance and any last minute details.

Boards of director of the company:

This company operating its works under some dedicated persons. Their direction and

intelligence make this company not only renowned bit also a dependable and trustworthy

company.

Name and designation:

Mr. Imamul Kabir Shanto, Managing Director

Mr. Hafizur Rahman Pulok, Deputy Managing Director

Mr. Sheikh Nowsher Ali, Executive Director

Mr. S.A. Barkat Babu, Director Operation

Mr. Sheikh Tanvir Ahmed Rony, Director Service & Accounts

Mr. A.T.M. Azizur Rahman Gazi, Director Audit Inspection and law

Branches and offices:

To provide service all over Bangladesh Sundarban Courier

Service established it branches all over Bangladesh.

Branch Name Branch Head Designation Phone Number

4, Kallayanpur Office Mr. Rezaul Islam

Reza

D. G.M. 8035481-4, 01711-849533

Uttara Corporate Br Nader Kazi Arif G.M 8912291, 8917049, 01713-

030297

7 Dilkusha,Parcel,

DHK

Mr. Abidur Rahman G. M 01713066642, 0152404968,

9570177, 9572312


Victoria Park, Dhaka Mr. Jasimuddin Manager 7110443, 01711-670575

Chamelibagh, Dhaka Mr. Fazlul Hauqe

Milton

Manager 9357873, 01819-426474

Nawabpur- 1 Branch Mahatab Hossain Manager 01199-567401

Kawran Bazar Branch Mr. Jamal Uddin Manager 9129540, 01711-451233,

01735-917917

Motaleb Palaza Mr. Delwar Hossain Manager 01191-524126

Shamoly Branch Md. Imam Uddin

Mamun

In charge 9116949

Jatrabari Branch Sanjib Bahadur Manager 01193-232604

Savar Branch Md. Kasru Alam Manager 01716-502424

Gazipur Branch Md. Sirazul Islam Manager 01736-617238

Narayangonj Branch Mr. Shaeb Ali Manager 7615563, 7634861, 01717-

631591

Faridpur Dist Branch Md. Asaduzzaman

Molla

Manager 01714-665350, 0152-

377102, 66220

Sylhet Dist. Branch Mr. Motaleb Manager 0821-717151, 01716-

200465

Chittagong Dist. Br. Mr.Saleh-Deen Newaj

(Joy)

GM 031-711582, 720243,

01711-04590, 01713-

120801


Jublee Road Br. Ctg. Mr. Jahir In charge 031-633205, 633576 Req

EPZ, CTG Mr. Mahabub Alam Manager 01712-956420

Korbanigonj Br. Ctg. Mr. Ibrahim In charge 614191, 634485 (Req.)

Keranihat

Nasirabad

Halishahar

Cox's Bazar Dist.

Branch

Mr. Abdul Mannan Manager 0341-63763, 01199-703670,

01199-738103

Feni Dist Branch Mr. Lokman Hossain Manager 0331-73506, 01711-664584,

01717-310627

Noakhali Dist. Branch Mr. Raju Saha Manager 0321-51473,51488, 61846,

01711-305547,

Comilla Dist. Branch Mr. Shafiqul Islam

Apu

Manager 081-65446, 64488, 01711-

335003,

Rajshahi Dist. Branch Mr. Rabiul Alam

Sohel

G.M 0721-774402, 775592

01711-416410,

Chapanawabgonj Mr. Shakher Sarker Manager 0781-61047, 01712-187694

Khulna Dist. Branch Mr. Aslam Parvez Manager 041-725011, 732863,

01711-816473, 01711-

(Munna) 849536

Khulna Parcel Office Mr. Khairuzzaman In charge 813700, 01711-849536


K.D.A. Building,

KHL

Md. Al-Amin In charge 725809

Daultpur Br., Khulna Mr. Jamir In charge 2 850241, 01721-008142

Abul Hossain

Market,KHL

Md. Akram In charge 722795

Khalishpur Br.Khulna Mr. Masud In charge 041-762444

Jessore Dist. Branch Mr. Anis Ahmed Manager 0421-66152, 01711-816493

Jessore Parcel Office Niranjan Kumar Roy Manager 62352, 01711-816405

Barisal Branch A. B. M. Faruq Regional

Director

01711-572438, 01712-

050646, 0431-61867

Rongpur Branch Md. Uzir Ali Manager 01718-528899, 0521-63175

Dinajpur Branch Mr. Shahidul Islam

Rintu

Manager 053151561, 053164334,

01716060311, 01712338426

SirajGong Branch Mr Uttam Kumar Dae In -charge 01711-460061, 01714-

034867, 0751-72388

Bogra Branch Mr. Amjad Hossain Manager 01714-063366

Chowmohoni Branch Mr. Shahabuddin Manager 01731-952654

Mymensingh Branch Mrs. Mitu Manager 01712-156754

B.Baria Branch Mr. Kamal Uddin Regional

Manager

01554-342568

Branch Name Branch Head Designation Phone number

M. Bazar Branch Mr. Imran Manager 01718-116041

Gaibandha Branh Md. Rubel Manager 1915704621

Chandpur Branch Mr. Nazmul Manager 01731-190482

Sathkira Branch Md.Masrukuddaza

Nipu

A.G.M 01711-212110

Bagerhat Branch Md. Nasir Uddin Manager 01711-842102

Chuadanga Branch Mr. Mithu Manager 01713-910403

Jhalokhati Branch Md. Manik Manager 01191-838559

Chatok Branch Md. Jalal Manager 01193-218996

Takerhat Branch Md. Ripon Manager 01190-856597

Laxmipur Branch Md. Nur Islam Manager 01196-003113

Naogaon Branch Md. Minar Manager 01196-003081

Jaipurhat Branch Md.Ripon Manager 01193-232596

Syedpur Branch Md. Babul Manager Manager

Sariatpur Branch Md. Liton Manager 01712-948046

Activities and future plan:

Since start of the organization in 1983, they are creating a body of young educated youth into a

skilled working force, by opening own offices at district/ Divisional level, Linking

communications with own Transport System by extending special distribution/deliveries of

documents and parcel at the remotest Upazilla/ Thana areas. Besides, they have been able to

develop a sound IT System for controlling distribution of all the products and acquired reputation

both at home and abroad.

With expansion and development of courier service in Bangladesh they have been able to expand

their business in other sector also and simultaneously creating group of companies with the

addition of

Sundarban Marine Products

Sundarban Express Transportation System (SETS)

Sundarban Washing Complex

Mass Electronics Ltd

Reliance Industrial and Trading Corporation Ltd (A Taiwan-Bangladesh Joint venture

project).

Afterwards, with a goal of direct participation in the field of creative education side by side with

the Govt, they have established “SANTO-MARIAM FOUNDATION”. This foundation since

inception is playing a dominant role in creating skilled manpower providing scientific and

techno-based knowledge of education and has created a new dimension in the field of modern

education especially in the field of Designing, Fine Arts, Teaching of our folk culture and

obtaining Higher Degrees through Distant Education System. To attain the goal a success, they

have gradually established

SHANTO MARIAM ACADEMY OF CREATIVE TECHNOLOGY

BANGLADESH INSTITUTE OF ART DESIGN AND TECHNOLOGY

SHANTO MARIAM UNIVERSITY OF CREATIVE TECHNOLOGY

Moreover, we have plan in the long run set up more service oriented Techno-based organization

creating more employment opportunity with skilled manpower for the development of country.

Specialty of Sundarban Courier Service:

As a customer-driven company, Sundarban Courier Service (Pvt.) Ltd. is dedicated to

understanding and fulfilling customers’ needs and whatever it takes to provide customers with

the highest level of reliability and service quality.

The Technological Advantage sets Sundarban Courier Service (Pvt.) Ltd. apart from other

courier companies is their extensive use of information technology and they assure our

customers timely fulfillments and customer-recipient satisfaction.

Their head office is located at 24-25, Dilkusha C/A, Dhaka. They have about 600 Branches and

Agencies of business service stations all over Bangladesh and Malaysia.

They manage the delivery and distribution for a rapidly expanding list of their active clients

consisting of Individuals, Government offices, foreign organizations, National & Multinational

Mobile Companies, Corporations, Banks, and Insurance & leasing companies, Industries,

Pharmaceuticals etc.

They have information system that allows us to obtain customer data & delivery status. Their

vehicle resources range from vans to trucks.

Because they believe in long-term business relationship, usually they maintain fair prices with

consistently fast, reliable and efficient service. By listing to the customer’s needs, they have put

together a wide range of delivery solutions to suit your needs.

Sundarban Courier Service (Pvt.) Ltd. is committed to quality practices and focusing on

competing against or collaborating with the very best service in courier field.

Sundarban Courier Service (Pvt.) Ltd. has maintained certain criteria of excellence.

Customer’s satisfaction:

As Sundarban Courier Service gives the first priority on customer’s satisfaction so customers are

highly satisfied with its service. They always try to understand customer’s needs and wants and

give the best performance to customers. Their dedicated employees work for customers and

usually they deliver product through their own transport system and reliable person. For their

reliability and simplicity customer depend on them and since 1983 they are in this field with

reputation. Their rate is also low then other companies. They are changing their order taking

style and delivery system through time which deserve appreciation. Because of their service now

customers are very satisfied with them.

Sundarban Courier Service (Pvt.) Ltd.

Questionnaire for Customer Satisfaction

The answers that you give are highly appreciated. Please provide the information that is requested for. Confidentiality is guaranteed and no third party will have access to your details.

Name…………………………………………………. Age……………..

Sex……………… Occupation…………………….. e-mail……………………...

Place of work……………………………………………………………..

1. How did you find out about our products and services?

Media Internet Word of mouth other

2. How often do you use our services/products?

Occasionally Frequently Regularly Very often

3. How long you have been using the company’s products/Services?

Less than one year 1- 3years 3- 5 years More than 5 years

4. What is your rating of our services?

Excellent Good Average Poor

5. How are the prices of our products and services?

Cheap Affordable Expensive Very expensive

6. Are our services readily available?

Yes No

7. Did you receive good customer care?

Yes No

If answer ‘No’, Please mention…………………………………………………………

…………………………………………………………………………………………..

………………………………………………………………………………………….

8. Would you recommend our services to another person (Like; friends, relatives)?

Kindly give a reason for your answer:

Yes No

……………………………………………………………………………….

……………………………………………………………………………….

9. Please mention your satisfaction with the delivery system of our products.

…………………………………………………………………………………….

……………………………………………………………………………………..

…………………………………………………………………………………….

10. Please give suggestions that would help improve your satisfaction with our products.

……………………………………………………………………………………………

……………………………………………………………………………………………

………………………………………………………………………………………

Table of content:

Company overview

Mission and vision

Foreign service

Sundarban Courier Service earned reputation & trust all over the

country?

Products sales and service

Company profile

Boards of director of the company

Branches and offices

Activities and future plan

Specialty of sundarban Courier Service

Customer’s satisfaction

Questionnaire