Presentation

• Background • Overarching Strategy• Starting Point• Approach• Injury Prevention Database• Results• What we learnt along the way • Building on experience – Next phase• Conclusion

Background• Introduced in 2006;• Realisation of impact of behaviour on safety; • Commitment from the main board;• Driven by the Group Chief Executive;• Personal endorsement by MDs; that

Safe behaviour is the only acceptable attitude Injuries to employees and others are preventable It was applicable to all 125,000(13,000 rail) staff in the UK and North America

Overarching Strategy

• Focus on harm and learn why it happens;• Develop a culture where injuries are not

acceptable;• Encourage and develop strong leadership

for safety; and• Instil safety values within the workforce

that reinforces a shared responsibility to prevent harm to colleagues and customers.

Starting Point

At the centre there was a strong belief that to positively influence the behaviours of others, you must first look at your own behaviour

Approach

Preventing injuries using the power of conversation to change behaviour: -

Recording of safety conversations Hazard reporting Near misses Safety Principles Problem solving Accountability

Approach Underpinning Strategy: -

Profile, KPI’s & target setting; Tailored company action plans; Targeted communications; Use of interactive drama; Bespoke training/awareness DVDs; Time with your manager; Reward and recognition; Learning from successes; Directors Tours, PGI’s & Audit; and

IF YOU CANNOT DO IT SAFELY, DON’T DO IT

Injury Prevention DatabaseElectronic System Introduced in 2008: -

Replaced manual system; Multiple actions; Tracks actions to completion; Escalation arrangements; Searchable database; Provides analysis; and Used in management reports.

Results• Reporting of near miss events

consistently going up• Over a 1.6 million contacts on

the database

FirstGroup• 48% reduction in Staff Injuries• 63% reduction in 1 Day + LTIs• 67% reduction in 3 Day + LTIs

Rail Only• 18% reduction in Staff Injuries• 43% reduction in 1 Day + LTIs• 43% reduction in 3 Day + LTIs

2003 2004 2005 2006 2007 2008 2009 2010 2011

Staff Injury Rates v Employee Numbers

employees

all staff injuries

lost time injuries

Staff Injury Rates FirstGroup Rail v Other TOCs

Normalised by 1000 employees

Source ATOC Data

What we learnt along the way• Baseline Safety culture measurement;• Employee/Trade Union Engagement;• Management training/leadership influence;• The handbook was considered to be another disciplinary tool;• Making Injury Prevention part of the SMS;• Target setting number of conversations v quality of conversations; and•Database shortfalls – technology advances.

Injury Prevention – What Next?• Next phase began roll out in 2011• Importance of leadership, not walking past• Better engagement• Better training• Near miss reporting• Lead indicator development• Injury Prevention database development

–Users and user friendly–App exploration–Reports

Conclusions

• There is no magic dust;• Strong leadership for safety; • Adopting a relentless attitude;• Employee/Trade Union engagement and

being prepared to listen;• Good metrics, including safety culture

measurement; • User friendly database; and• Continue to learn.

IF YOU CANNOT DO IT SAFELY, DON’T DO IT

Thank you

Seamus Scallon, Safety Director, UK Rail