Yammer Use CasesDemo Guide

This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes.

© 2018 Microsoft. All rights reserved.

2

Contents

Prerequisites.................................................................................................................................................................. 4Demo home page and login........................................................................................................................................ 4User Accounts............................................................................................................................................................. 4First-Time Post-Install Steps........................................................................................................................................ 4

Pre-Demo Setup Steps................................................................................................................................................... 4Employee-Executive Engagement.............................................................................................................................. 4Community of Interest/Practice.................................................................................................................................. 6Empowering Firstline Workers.................................................................................................................................... 6Cross-Organization Ideation and Innovation...............................................................................................................6

Yammer Use Cases Demo Steps.................................................................................................................................... 7Employee-Executive Engagement.............................................................................................................................. 7Community of Interest/Practice................................................................................................................................ 11Empowering Firstline Workers.................................................................................................................................. 14Cross-Organization Ideation and Innovation.............................................................................................................17

Reset Instructions........................................................................................................................................................ 21Employee-Executive Engagement............................................................................................................................ 21Community of Interest/Practice................................................................................................................................ 21Empowering Firstline Workers.................................................................................................................................. 22Cross-Organization Ideation and Innovation.............................................................................................................22

Post-Install Steps......................................................................................................................................................... 23General Post-Install Steps:........................................................................................................................................ 23Employee-Executive Engagement............................................................................................................................ 24Community of Interest/Practice................................................................................................................................ 25Empowering Firstline Workers.................................................................................................................................. 28Cross-Organization Ideation and Innovation.............................................................................................................29

3

Prerequisites

Demo home page and loginYou will need a Microsoft 365 Enterprise Demo Content tenant to complete this demo. You can obtain a demo environment at https://demos.microsoft.com.

User AccountsMegan Bowen (alias MeganB) is the typical account used in Productivity Hero demos. If this module requires a different logon account, or if additional accounts are needed, the information is provided in the Pre-Demo Setup Steps.

Microsoft 365 tenant: https://<Tenant>.sharepoint.com User name: MeganB@<Tenant>.onmicrosoft.com Password: The password for all accounts is available on your tenant's demo card on

https://demos.microsoft.com .

First-Time Post-Install StepsIf this is the first time you are using the demo environment, complete the Post-Install Steps at the end of this document.

Pre-Demo Setup StepsComplete the following steps before each presentation of the demo:

Employee-Executive Engagement1. Sign in to Skype for Business as Patti Fernandez (alias PattiF) using the credentials listed above.2. Start a browser session and sign in to your Microsoft 365 tenant as PattiF.

3. Click App Launcher , and then click Yammer.

4

4. In the Yammer left navigation, click the Leadership Connection group. You will start this demo section in the All Conversations view as PattiF.

5. Open a new browser tab and navigate to portal.broadcast.skype.com.6. On the All meetings page, click New meeting.7. In the Meeting title box, type Strategic Objectives Q&A, and then click Create.8. On the Meeting details page, in the Attendee page settings area, click Customize.9. In the Audience participation apps area, click Right panel app, and then click Yammer.10.Switch to the Yammer browser tab and, in the URL field at the top of the browser, select and copy the feedId

for the Leadership Connection group (for example, 12651846).

11.Switch to the Skype Meeting Broadcast browser tab and then, in the Yammer Group ID box, paste the feedId you just copied.

12.In the Yammer Group Network name box, type <Tenant>.onmicrosoft.com, and then, at the top right, click Done.

13.On the Meeting details page, to the right of Join link, click Show.14.Select and copy the Join link URL.15.Switch back to the Yammer browser tab.16.In the group feed, in the Call for Questions announcement from Patti, click within the Write a reply box.17.In that box, type You can access the Q&A Skype Meeting Broadcast at, and then paste the URL you

copied.18.Click Post.19.In that reply, click the link to join the Skype Meeting Broadcast as the presenter.20.If prompted, click Join the event.21.If prompted about switching apps, click Yes.22.At the bottom of the Skype for Business session, click the Share Content icon, and then click Share

PowerPoint Files.23.In the dialog, navigate to the location where you downloaded and extracted Strategic Objectives.pptx (in

the Post-Install Steps), and then double-click it.24.In the Layouts area to the right, click Content Only.25.In the Broadcast area to the right, click Start Broadcast.

5

26.If prompted, click Start Broadcast to confirm the start.27.Optional: Navigate through a slide or two.28.Open another new browser tab and navigate to web.microsoftstream.com.29.In a new browser session that is different from the one signed in as PattiF (for example, an InPrivate session

or Google Chrome session), sign in to your Microsoft 365 tenant as IsaiahL.30.Click App Launcher, and then click Yammer.

Community of Interest/Practice1. Start a browser session and sign in to your Microsoft 365 tenant as Emily Braun (alias EmilyB) using the

credentials listed above.2. Click App Launcher, and then click Yammer. Start this demo section on the Yammer home page.

Empowering Firstline Workers1. Start a browser session and sign in to your Microsoft 365 tenant as Lee Gu (alias LeeG) using the

credentials listed above.2. Click App Launcher, and then click Yammer.

NOTE: If you see a Who do you work with dialog, click the X at the top right to close it.3. In the Yammer left navigation, click the Production Line group.4. Switch to the mobile phone and sign in to the Yammer app as Johanna Lorenz (alias JohannaL) using the

credentials listed above. Start this demo section on the mobile phone.

Cross-Organization Ideation and Innovation1. Start a browser session and sign in to your Microsoft 365 tenant as Lidia Holloway (alias LidiaH) using the

credentials listed above.2. Click App Launcher, and then click Yammer.3. In the Yammer left navigation, click the DG-2000 Feedback group. Start this demo section on the Yammer

home page.

Yammer Use Cases Demo Steps

6

NOTE: While each section in this guide uses a distinct demo persona (e.g., PattiF, EmilyB), you can complete all steps with just the standard demo persona, MeganB. In this mode, presenters can run through all demo sections in succession, with minimal transitions between browser sessions.

Employee-Executive Engagement

Speaker Script Click StepsScenarioPatti Fernandez is the CEO of Contoso Electronics, a leading retail chain that manufactures and sells a variety of electronics equipment and accessories. Yammer is a great place to drive cross-organization engagement, because it is easy and engaging to use, and it works well with other Office 365 services and apps. Patti and her communications team have created a Leadership Connection connected group in Yammer to foster that engagement with the wider employee base.

Talking points only.

Notify employees with important announcementsWithin the group, there are distinct types of content—for example, imagery, videos, and animated GIFs. This variety keeps the feed engaging and interesting, as opposed to just having a series of text-based messages.Announcements, like this call for questions, are especially useful. Patti and her team can post important announcements, which then triggers a notification and shows up in group members’ inboxes.Host live events with Skype Meeting Broadcast integrationSwitching to an employee’s perspective, Isaiah, who is on Contoso’s Marketing team, navigates to his Yammer inbox. Here, he can see all recent important announcements, including the one about the Call for Questions. Clicking through to the conversation, he sees the link for the Skype Meeting Broadcast and joins

1. In Patti's Yammer browser tab, in the Leadership Connection group, scroll down and up to show different messages from the CEO and Leadership Team.

2. At the top of the group, point to the announcement about the Call for Questions, including the questions in replies and link to the Skype Meeting Broadcast.

3. Switch to Isaiah’s Yammer browser tab.4. At the top left, click the mail icon (to the right of the

Home icon) to show Isaiah’s Inbox.5. In the Unread view, point to and then click the Call

for Questions announcement.6. Scroll down (if necessary) and then click the Skype

7

Speaker Script Click Stepsit in progress as an attendee.He can follow along as Patti presents her Strategic Objectives deck. The Yammer pane at the right pulls in the same feed that was shown earlier in the Leadership Connection group, allowing Isaiah to see what questions have been asked. He can raise some of his own, like this one about camera sales targets. Thus, the conversation can continue before, during, and after the Q&A session.Patti shows Isaiah appreciation for his question by liking his post. This will encourage other employees to engage with her team by raising questions both before and during the Skype Meeting Broadcast Q&A sessions.

Meeting Broadcast link to join the meeting, already in progress, as an attendee.

7. In the Yammer pane to the right, in the What are you working on box, type What is our camera sales target for the upcoming fiscal year?

8. Click Post.9. Switch back to Patti’s Yammer browser tab.10. If necessary, click Click to see 1 new message

to see Isaiah’s question.11. In that message, click Like.

Get a quick organizational pulse with polls and praisePolls and praise are another way to drive engagement between executives and employees. For example, Patti and her team want to add a keynote speaker for Contoso’s company meeting. They use a poll to solicit responses from the employees, which gives them a chance to help develop the meeting’s agenda. When voting for the first time or changing a vote, Patti can see the real-time results. She gets a quick pulse for the different initiatives she is running.This praise from Miriam about Debra highlights the hard work that goes into organizing an event. Patti and her team can recognize Debra’s extra effort, inspiring others to go that extra mile on their projects.These examples show that Patti is in tune with her employees, and has a better understanding of the great work being done across the company.

12. Scroll down to show the poll from Patti about an additional keynote speaker.

13. If you have already voted, click Change vote.14. Click any option, and then click Vote.15. Point to the up-to-date poll results.

16. Scroll to the praise from Miriam about Debra.17. Click Like.

Share videos securely with Microsoft Stream integration

18. Switch to the Stream browser tab.

8

Speaker Script Click StepsYammer is integrated with Microsoft Stream, the Office 365 service that allows users to create, discover, and share videos securely across the organization. To give group members better insight into how Contoso helps solve customers’ business problems, Patti wants to share a product video with them. She can curate videos in her own Stream channel, or leverage content from another channel. In this instance, there is an existing Products channel with a video about Contoso’s 3D printers. Social media controls above the video player allow Patti to include a message and share that video directly to a Yammer group, such as her team’s Leadership Connection group. She could easily share this video with any of her other groups as well.

Integration with Stream allows for internal communications to be securely shared, right in the feed. She can view video stats, such as how many users have added it to their watch lists, and she can play the video directly from the Yammer feed.

19. Scroll down to show the Popular Channels area.20. In the Products channel card, click Why 3D

Printers.21. In the social media controls area above the video

player, click Share.22. In the dialog that starts, below the Share on

social media text, click Share.23. In the browser session that starts, click after the

URL in the message box, press Enter, and then type Great context for everyone on how our 3D printers solve customers’ business problems.

24. Click the X to clear All Company, if it appears.25. In the Add a group and/or people box, type

lea.26. In the list of results, click Leadership

Connection, and then click Post.27. If prompted to close the browser window, click

Yes.28. Switch back to the Yammer browser tab.29. In the conversation just posted, in the video,

pause on (but do not click) the view/like counters, Add to watchlist, and Like.

30. Click the player to play the video directly in Yammer.

Create a rich, connected SharePoint siteSince the Leadership Connection group is a connected Yammer group, it includes some additional Office 365 resources that enhance executive-employee engagement. One such resource is the SharePoint site. It includes native document libraries, where Patti and her team can securely share resources, like the

31. In the Office 365 Resources area to the right, click SharePoint Site.

32. In the left navigation, point to Documents.

9

Speaker Script Click StepsStrategic Objectives deck that was shown during the Skype Meeting Broadcast.Patti and her team can also publish news articles, which would be similar to a CEO blog of top-of-mind items like field visits or company news. Articles can contain pictures, as shown here, along with documents, videos, Yammer group feeds, and much more. The connected SharePoint site then offers a rich interface to explain broader company initiatives.Reporting optionsAdmins can navigate to the Office 365 admin center to see group activity reporting across all of Yammer. Community managers can also see the health of different groups, based on posts, reads, and likes. For more information on the Office 365 usage reporting dashboard, check out the following demos at https://demos.microsoft.com:

Office 365 Reporting Dashboard – Overview Office 365 Reporting Dashboard – Drill-down

33. In the News area, point to the different articles.NOTE: If no news articles appear on this page, skip Steps 33-35.

34. Click the Learning from children heading to navigate to that article page.

35. Scroll down and up to show content on that page.

ConclusionYammer is part of the full suite of Office 365 services that offers a rich, company-wide engagement experience for executives and their internal communications teams.

Talking points only.

Community of Interest/Practice

Speaker Script Click StepsScenarioEmily Braun is a new employee at Contoso Electronics and is learning to find her way around the organization.

Talking points only.

10

Speaker Script Click StepsShe uses Yammer to connect with co-workers, discover information related to her interests and work, and even provide insights for colleagues. This helps accelerate the onboarding process for her and other new employees.

Discover relevant people and informationThe Discovery feed is the first thing Emily sees when she comes into Yammer. It includes content that is relevant to her, based on groups to which she belongs, conversations in which she is included, people she is following, and other signals from the Microsoft Graph.While reviewing conversations in the feed, she notices one from Isaiah, who has been assigned as her onboarding buddy. Pausing on his name brings up his contact card, which displays his contact information and groups for which he is a member. From here, she can send him a private message or start following him, which will allow her to get alerted on his subsequent posts. Clicking his name in the contact card takes her to his profile page. Here, she can see his conversations, files, groups, followers, and other information that may be of interest to her.

1. Start on the Yammer home page, as Emily.2. Scroll up and down to show relevant conversations.3. Within the Discovery feed, locate a post or reply

from Isaiah Langer, and then pause on his name.4. In his contact card, pause on Send Message and

Follow, and then click Follow.5. With the contact card still displaying, click the Isaiah

Langer link on that card.6. Scroll down and up to see conversations that Isaiah

has started or to which he has replied.

Search across people, conversations, and informationAt the top left, Emily can search across her entire network to find conversations, files, and other content relevant to a new employee. When she types new in the search box, she sees a preview of items organized by different categories. Clicking through to all search results allows her to view the full conversations. Within the conversation view, Yammer shows replies that contain her search term, even if that term was not included in the original post.

7. At the top left, in the Search box, type new.8. In the results preview, note how results are

organized.9. In the results preview, click See All Search Results.10. In the Conversations view, point to the reply

from Nestor, where “new” was not mentioned in the original post from Diego.

11. At the top, point to the filtered views for Groups and Files.

11

Speaker Script Click StepsEmily can filter her search results by users, groups, files, and notes. When she switches to the groups view, she discovers a group dedicated to new hires. Just like with people, when she pauses on the group name, a contact card appears. She can click the link in the card to navigate directly to the group.

12. Click the Groups view.13. In the list of groups, pause on New Hires to see

details in the group card.14. In that card, click the New Hires link to navigate

to the group.15. At the top of the group, if not already selected,

click the All Conversations tab.

Easily pick and share filesThe New Hires group is particularly relevant in Emily’s case, since she is a new hire herself. Here, she can connect with a community of other new hires, see what questions they have been asking, and discover other relevant content. She can also seamlessly share content with the group, leveraging the file picker at the right of the message box to select files from SharePoint, Yammer groups, and even her desktop. As a member of a benefits v- team, she has been working on a benefits analysis seminar deck, which she thinks would be useful for all employees, but especially for newer ones. She can easily browse SharePoint and attach that deck from a connected document library. Now everyone in Contoso’s new hire community can plan for the weekly seminar.Pin documents and links for easy referenceDocuments and links that are especially important are usually pinned for easy reference by a group admin. Emily can see here that the employee handbook and career planning documents are both available in that area.

16. At the top of the group, in the Share something with this group box, click the attachment icon at the right.

17. Pause on each of the attachment options: GIF, SharePoint, Yammer, and upload.

18. Click the SharePoint icon.19. In the Select a file dialog, click the Benefits

Analysis Seminar.pptx file, and then click Select.20. In the message box, type Thought you’d like

to know that there is now a weekly benefits seminar. All employees are welcome to attend, though it is geared toward new hires.

21. Click Post.

22. In the Pinned area to the right, point to the Employee Handbook and Contoso Career Planning documents.

12

Speaker Script Click StepsSecurely share and access videos with Microsoft Stream integrationYammer is integrated with Microsoft Stream, the Office 365 service that allows users to create, discover, and share videos securely across the organization. Videos posted to the group can be played directly in the browser from here, such as this privacy video shared by Nestor. Now, Emily meets Contoso’s compliance requirements.In the Pinned area, Emily can see there is a link to onboarding videos. Clicking that link takes her to the Stream Human Resources channel. Within the channel, she clicks the Biking to Work video, which piques her interest because she does not have a car. Social media controls above the video player allow her to share that video with other people and/or groups that have a common interest. In the share dialog, she can post the video content directly to a Yammer group, such as the Finance group. Again, once she posts a video, anyone can then play it directly in the browser from the Yammer group feed.

23. Scroll up (if necessary) to see the post from Diego about the required privacy video.

24. Click the player to play the video directly in Yammer.

25. In the Pinned area to the right, click the Onboarding Videos link.

26. In the new browser tab that starts, click the Biking to Work video.

27. In the social media controls area above the video player, click Share.

28. In the dialog that starts, below the Share on social media text, click Share.

29. Click the X to clear All Company.30. In the Add a group and/or people box, type

fin.31. In the list of results, click Finance, and then

point to (but do not click) Post.

Take shared notes using OneNote in YammerBack in Yammer, in the Office 365 Resources area to the right, the community has contributed shared notes in OneNote, with best practices to help Emily with onboarding. She can even give back to the community if there are useful tips she gleaned from her first days at the company.

32. Switch back to the Yammer browser tab, in the New Hires group.

33. In the Office 365 Resources area to the right, click OneNote.

34. On the Checklist page, place the cursor at the end of the last numbered item, and then press Enter.

13

Speaker Script Click Steps35. Type Schedule monthly 1:1 with your

assigned buddy.

ConclusionYammer helps users participate in communities based on shared interests or practice areas, so they can readily consume and share information and resources.

Talking points only.

Empowering Firstline Workers

Speaker Script Click StepsScenarioLee Gu is the Director of Manufacturing at Contoso Electronics and works in its main office. Johanna Lorenz is an engineer at the same company, but works at a plant in a different state. Johanna does not have a lot of face-to-face interactions with Lee. To better connect with Johanna and other firstline staff while also providing a forum to share ideas, Lee created a Production Line connected group in Yammer. Johanna and other firstline workers then use the Yammer mobile app to share and consume content.

Talking points only.

Easily connect to Yammer through the mobile appYammer's mobile app helps Johanna easily connect into the company, so she can quickly escalate production issues, learn or communicate best practices for equipment, ask questions, and get important information from the main office. From her Groups tab, she sees all the groups for which she is a member, with the more recently visited groups bubbling to the top. Now, production line conversations are top of mind for her.

1. Start on the mobile phone, as Johanna.2. In the Yammer app, in the Groups tab, swipe up and

down to show joined groups.3. Tap the Production Line group.

4. At the top right, tap the pen icon to start a new 14

Speaker Script Click StepsPost photos to visualize firstline worker concernsIn Johanna’s plant, space is becoming sparse. She raises a question about how to best store materials used and produced by fellow firstline workers. To help visualize the concern, she includes a photo taken earlier from her phone that shows the diminishing shelf space.

Once she posts the question and picture, someone from another plant who is connected through the group will see the message and subsequently reply with a helpful suggestion.

post.5. In the message box, type What’s the best way to

store materials? We are running out of shelf space at our plant.

6. Below the message box, tap the photo icon (to the right of the camera icon).

7. Navigate to the location of the storage photo (which you added to the phone in the Post-Install Steps).

8. Tap the storage photo, and then, at the upper right, tap Done.

9. Back at the group message, at the upper right, tap Post.

Share best practices using videoJohanna works with hydraulic systems and has been studying ways to improve their efficiencies. Some of her findings are worth sharing with other firstline staff, but putting together helpful documentation for them may take several months. Instead, she illustrates a complicated process by making a video of it directly from her phone. She can share this video instantly with the group, and now other firstline workers can leverage her expertise to improve their processes.

10. At the top right, tap the pen icon to start another new post.

11. Tap the camera icon.NOTE: If prompted about accessing the camera, tap OK.

12. At the bottom, tap Video.13. Tap the large, red record button at the bottom,

let recording happen for a few seconds (preferably, of machinery or something relating to a manufacturing scenario), and then tap the red button to stop recording.NOTE: If prompted about accessing the microphone, tap OK.

14. Tap Use Video.15. In the message box, type Here’s how best to

maximize efficiency with our hydraulic systems.

16. Tap Post.

15

Speaker Script Click StepsShare important information with firstline workers from the main officeBack in the main office, Lee is up to date with happenings at the plants, as he sees the recent posts from Johanna. He can also seamlessly share important information with his firstline workers. He has just put the finishing touches on a safety training document, which he has saved to his desktop. As an admin for the Production Line group, he can post an announcement, which will get pushed to all group members’ inboxes. In this case, the safety training document is mandatory reading material for all firstline workers, so he attaches it to his announcement.

17. Switch to your local machine’s browser session, signed in to Yammer as Lee.

18. In the Production Line group, point to the new posts from Lidia.NOTE: You may need to click Click to see 2 new messages for those messages to appear.

19. At the top of the group, click Announcement.20. In the What do you want to announce box,

type Safety Training.21. In the message box, type Please take a

moment to review the most updated safety training attached.

22. At the far right of that box, click the Upload a file from your computer icon.

23. Navigate to your desktop, where you downloaded and extracted Safety Training.pptx in the Post-Install Steps, and then double-click that PowerPoint file.

24. Click Post.

Keep updated through inbox and notificationsAt the plant and securely from her phone, Johanna finds all her important Yammer content aggregated in one place, her inbox. Here, she can see private messages, conversations where she has been @ mentioned, conversations she has chosen to follow, and announcements. Lee’s safety training announcement shows up at the top of her inbox. She can tap the document to review the content directly in her app, without having to go to a computer.Johanna can also review her notifications, which help identify how other people are interacting with her and her content. She can see who has started following her,

25. Switch back to the mobile phone.26. At the bottom of the Yammer app, tap the Inbox

tab.27. Point out the announcement from Lee about

safety training, and then tap that message.NOTE: You may need to tap See 1 new message for that announcement to appear.

28. Tap Safety Training.pptx.29. Swipe through the file, and then, at the top left,

tap the X to close it. 30. At the bottom of the Yammer app, tap the

Notifications tab.

16

Speaker Script Click Stepswhich of her conversations are liked, groups to which she has been added, and more.

31. Swipe up and down to show notifications.

ConclusionThe Yammer mobile app helps firstline workers connect with the main office and other firstline workers, allowing them to easily consume and share content within the company.

Talking points only.

Cross-Organization Ideation and Innovation

Speaker Script Click StepsScenarioLidia Holloway is a Product Manager at Contoso Electronics. Lidia created the DG-2000 Feedback Yammer group to crowdsource ideas from across Contoso about its flagship camera.

Talking points only.

Create and edit documents directly in YammerUsing the DG-2000 Feedback connected Yammer group, Lidia has cultivated suggestions, comments, and other feedback from a wide variety of Contoso employees. She can also use the group to build out and collaborate on documents that identify the camera’s feature roadmap, or report R&D findings about specific innovations.To create a document, in the Group Actions area to the right, she clicks Create a File. From here, she can start a Word document, PowerPoint deck, or Excel workbook directly in the group.

Lidia previously started a conversation about a deck

1. In Yammer, in the DG-2000 Feedback group, scroll down to show different messages from across the company.

2. Scroll up (if necessary) and, in the Group Actions area to the right, click Create a File.

3. In the Create a File dialog, click the drop-down list to show the types of documents you can create.

4. Click Cancel.5. Point to the conversation from Lidia about the

Design and Feature Ideas deck, and note the

17

Speaker Script Click Stepsthat her product team has been building, to drive feedback from others about the camera’s key features and color palette. In the list of replies, she notes Henrietta’s point about the larger-sized LCD. From her original post, Lidia clicks the attachment to edit it directly in PowerPoint Online. She makes a real-time update on the Key Features slide, and now it is immediately updated for everyone who has access.

feedback about the LCD.6. In that conversation, click Design and Feature

Ideas.pptx.7. In the PowerPoint Online viewer, at the bottom, click

Edit File.8. In the new browser tab that starts, advance to Slide

3.9. Place the cursor after the last bulleted item, and then

press Enter.10. Type 4.3” LCD.11. Switch back to the Yammer browser tab.

Seamlessly share documentsLidia’s team also built out a product specification, which needs to be presented to the Engineering team. Since the DG-2000 Feedback group is a connected Yammer group, it includes some additional Office 365 resources that augment the group collaboration experience. One such resource is the SharePoint document library. From here, Lidia can use native SharePoint functionality to share the specification with other users or groups. Now, the Engineering team can review that document directly in Word Online ahead of Lidia’s presentation.

12. In the Office 365 Resources area to the right, click SharePoint Document Library.

13. In the document library, click to the left of the DG-2000 Product Specification.docx document to select it.

14. In the document controls area at the top, click Share.

15. In the Enter a name or email address box, type eng.

16. In the list of results, click Engineering.17. Click Send.18. Switch back to the Yammer browser tab.

Add connectors to push relevant news to the groupBrainstorming is not just limited to the ideas gleaned from the organization’s employees. Lidia can configure a connector in her group that feeds information from third-party resources. In this case, she wants to get the

19. In the Group Actions area to the right, click Add or Remove Apps.NOTE: If you see a “something went wrong” error, click Open the content in new window.

20. In the Connectors for DG-2000 Feedback

18

Speaker Script Click Stepslatest news on camera innovation in general. She sets up a Bing News connector, which will push a daily digest of relevant news articles gleaned from the web to the group’s feed. Her team now has a collection of publicly-available thoughts and ideas about camera innovation and can stay informed about what competitors are doing.

dialog, in the Search box at the top left, type bing.21. For the Bing News search result, click Add.

NOTE: If the Bing News result does not appear, skip to the next section (Include external users in conversations).

22. In the Name of digest box, type News about camera innovation.

23. In the Select topics box, type camera innovation, and then click camera innovation in the list of results.

24. Click Save, and then close the Connectors for DG-2000 Feedback dialog.NOTE: If you received an error in Step 19, then just return to the Yammer browser tab.

Include external users in conversationsLidia can bring an external user into a conversation easily by simply adding his email address. In this case, her team is working with Litware, an external research partner that is collecting consumer insights. She includes her Litware contact, Bob, in this new conversation about customer feedback. When she adds his email address, note the warning about adding people from outside the network. After she posts the message, a globe icon at the top right of the conversation makes it clear to everyone that external participants are present, so someone on the team does not accidentally share information that is meant to be internal only. Meanwhile, Bob can now follow along with any customer insights shared by Contoso staff.

25. At the top of the group, in the Share something with this group box, type Regarding any customer feedback, let’s make sure the Litware team is kept in the loop.

26. In the Add people to notify box, type bob@litware.com, and then click bob@litware.com in the list of results.NOTE: This is not a real email address.

27. Point to the warning indicating that You are adding people from outside your network to this conversation.

28. Click Post.29. At the top right of the conversation, point to the

globe icon, which indicates the conversation has external users.

Use lightweight task management with Microsoft Planner integration

30. In the Office 365 Resources area to the right, click Planner.NOTE: If you see a Welcome to Planner tour

19

Speaker Script Click StepsFrom the Office 365 Resources area to the right, Lidia can also access the group’s task management plan in Microsoft Planner. When Lidia navigates to the plan, she can see different buckets, used to categorize the group’s feedback tasks. In the Design Ideas bucket, there is a task assigned to her relating to the design and feature ideas deck. Since she already reviewed the color palette in that deck, she pauses on the task and marks it as complete. With the plan’s properties set to send notifications to the group’s inbox, everyone will be alerted about the task’s completion.

dialog, advance through to the end, and then click Start planning.

31. In the DG-2000 Feedback plan, point to the different buckets.

32. In the Design Ideas bucket, pause on the Review color palette task.

33. When the check box appears at the top right of that task, select it to mark the task as complete.

ConclusionYammer helps groups improve organizational processes and speed to innovation by crowdsourcing ideas from across the organization.

Talking points only.

Reset InstructionsFollow these steps to reset the demo after each presentation:

Employee-Executive Engagement1. In the Skype Meeting Broadcast as Patti (the presenter), in the Broadcast area to the right, click Stop

Broadcast.2. If prompted, click Stop Broadcast to confirm stopping, and then close the Skype Meeting Broadcast window.3. In Patti’s Yammer browser session, in the Leadership Connection group, in the praise from Miriam about

Debra, click Unlike.4. In the reply to the announcement about the Call for Questions, where you posted the Skype Meeting

Broadcast link, click the ellipsis, and then click Delete.5. Click OK to confirm the deletion.

20

6. Repeat the previous two steps for Isaiah’s question (the camera sales target) and the post about the Microsoft Stream video (Why 3D Printers).

7. In Isaiah’s Yammer browser session, at the top left, click the mail icon (to the right of the Home icon) to show Isaiah’s Inbox.

8. At the top, click the All tab.9. Click the Call for Questions announcement from Patti.10.At the top, click Mark as unread.11.Sign out of and then close all browser sessions.

Community of Interest/Practice1. In Emily’s Yammer browser session, in the New Hires group, in the post about the weekly benefits seminar,

click the ellipsis, and then click Delete.2. Click OK to confirm the deletion.3. Scroll down (if necessary) to locate the post from Nestor about how to connect Outlook to Office 365 (includes

a YouTube video).4. In the reply to that post, pause on Isaiah Langer’s name.5. In the contact card that appears, pause on Following until it changes to Unfollow, and then click Unfollow.6. In the Office 365 Resources area to the right, click OneNote.7. On the Checklist page, remove the numbered item you added during the demo.8. Sign out of and then close all browser sessions.

Empowering Firstline Workers1. In Lee’s Yammer browser session, in the Production Line group, in the announcement about safety training,

click the ellipsis, and then click Delete.2. Click OK to confirm the deletion.3. Repeat the previous two steps for the two posts from Johanna that were created during the demo (i.e., the

hydraulics video and the storage question).4. Sign out of and then close all browser sessions.

21

Cross-Organization Ideation and Innovation1. In Yammer, in the DG-2000 Feedback group, in the Group Actions area to the right, click Add or Remove

Apps.2. In the Connectors for DG-2000 Feedback dialog, in the Manage area to the left, click Configured.3. For the Bing News connector, click 1 Configured, and then click Manage.4. Click Remove. 5. Click Remove again to confirm the removal, and then close the Connectors for DG-2000 Feedback dialog.6. In the group feed, in the message about customer feedback, click Remove Participants to remove

bob@litware.com.7. Click OK to confirm the removal.8. In that message, click the ellipsis, and then click Delete.9. Click OK to confirm the deletion.10.Repeat the previous two steps for the bob@litware.com notification, any Bing News connector notifications,

and any Bing News digests.11.Undo the LCD edit you added to Slide 3 of Design and Feature Ideas.pptx, and resave the document.12.In Planner, in the Design Ideas bucket, click Show completed.13.Click the Review color palette task.14.Click the Progress list, and then click In progress.15.Click the X at the top right to close the task.16.Sign out of and then close all browser sessions.

Post-Install StepsComplete the following post-install steps once for your demo environment.

General Post-Install Steps:1. To download demo asset files, follow these steps:

a. In a browser session, navigate to https://demos.microsoft.com/, and then log in with your Microsoft Account.

22

b. In the Microsoft Demos site top navigation, click Materials, and then click View All Materials.c. Locate the Yammer Use Cases demo card.d. From that card, download the Yammer Use Cases Demo Assets.zip file, and then extract the

contents to your demo machine’s hard drive.2. Provisioning of Microsoft Stream content may not be supported in your demo tenant. If there are no

channels/videos present in Stream, the following is required to perform some demo steps:a. From the Yammer Use Cases demo card, download the Post-Install Steps for Microsoft Stream

Content.docx file.NOTE: The core Stream assets can be found in the Yammer Use Cases Demo Assets.zip file that you have already downloaded and extracted, within the Stream Content folder.

b. Within the Post-Install Steps for Microsoft Stream Content.docx file, navigate to the Provision Stream Content section.

c. Within that section, start at the Create Channels subsection to create channels and then subsequently upload videos.

d. It is not required to complete all the Stream post-install steps. At a minimum, however, you will need to create the Human Resources, Information Technology, and Products channels, and then upload the following videos:

Biking to Work (Human Resources channel) Why 3D Printers (Products channel) Your Privacy is Our Priority (Information Technology channel)

Employee-Executive Engagement1. Start a browser session and sign in to your Microsoft 365 tenant as Patti Fernandez (alias PattiF) using

the credentials listed above.

2. Click App Launcher , and then click Yammer.3. In the Yammer left navigation, click the Leadership Connection group.4. In the group feed, create an announcement titled Call for Questions, and include an animated GIF related to

questions.

23

5. Optional: Sign in as different user personas (e.g., AdeleV) to reply with questions.

Community of Interest/Practice1. Start a browser session and sign in to your Microsoft 365 tenant as Diego Siciliani (alias DiegoS) using the

credentials listed above.2. Click App Launcher, and then click Stream.

24

3. Scroll down (if necessary) until you see the Popular Channels area.4. In that area, within the Information Technology channel card, click Your Privacy is Our Priority.5. In the social media controls area above the video player, click Share.6. In the dialog that starts, below the Share on social media text, click Share.7. In the browser session that starts, click after the URL in the message box, press Enter, and then type Just a

reminder…this privacy video is required viewing for all new hires. Please see me if you have any questions or concerns.

8. Click the X to clear All Company.9. In the Add a group and/or people box, type new.10.In the list of results, click New Hires, and then click Post.11.If prompted to close the browser window, click Yes.12.In the Stream browser tab, at the top left, click Browse.13.Above the Search for videos box, click Channels.14.Click the Human Resources channel.15.At the top of the browser, select and copy the URL for the Human Resources channel page.16.Click App Launcher, and then click Yammer.17.In Yammer, in the left navigation, click New Hires to navigate to that group.18.In the Pinned area to the right, click Add, and then click Link.19.In the Add a Link dialog, in the URL box, paste the URL you copied earlier for the Human Resources

channel page.20.In the Title box, type Onboarding Videos, and then click Add.21.Add pinned items for two documents stored in SharePoint: Employee Handbook.docx and Contoso Career

Planning.pptx.

22.In the Office 365 Resources areas to the right, click OneNote.

25

23.Provisioning of OneNote content may not be supported in your demo tenant. If there are no sections/pages present in the New Hires notebook, the following is required to perform some demo steps:

a. Create the following sections:

b. Within the Onboarding section, create the following pages:

26

c. On the Day 1 Checklist page, create the following list:

d. Optional: Add content to other pages as needed. In the Yammer Use Cases Demo Assets.zip file you downloaded and extracted, the OneNote Imagery folder contains images that you can include on these pages.

Empowering Firstline Workers1. Install the Yammer mobile app on your phone.2. On your mobile phone, sign in to the Yammer app as Johanna Lorenz (alias JohannaL) using the credentials

listed in the Prerequisites section.NOTE: If prompted about Yammer sending notifications, tap Don’t Allow.

3. In the Groups tab, tap the Production Line group.4. At the top, if not already selected, tap the All tab.5. Find the message from Johanna that reads: Our storage space…6. Tap the storage photo in that message.7. At the top right, tap the download icon to save the photo to your mobile phone.

NOTE: If prompted about accessing your photos or the phone’s camera, tap OK.8. Once the photo is saved, at the top left, tap the X to close the image.9. Tap the message (not the photo).

27

10.At the bottom right of the message, tap the ellipsis, and then tap Delete Message.11.Tap Delete again to confirm deletion.

Cross-Organization Ideation and InnovationThere are no post-install steps required for this demo.

28