An Analytical Study Of Satisfaction Level Of Employees Working With

Bizeso.Com - A Case Study

BY- DEEPIKA VERMA

III SEMESTER, PGDMROLL NO.-40811

Introduction• Name of the Company

• Address

• Services • Founder and CEO

Bizeso Service Private Limited.

309 Gupta Towers, Azadpur, New Delhi.

Social Networking Site.

Mr. Manoj Kumar Yadav

• No. of Employees

• Established

• Annual turn-over(2011-12)

• Profit(2011-2012)

78

July 29, 2011

16 Crores

2 Crores

BRANDS• www.bizesoworld.com

• www.bp24x7.com

• www.trademingle.com

• www.36property.com

• www.micecentre.com

• www.linawot.com

• www.bizeso.com

• www.fverse.com

• During summer internship program I had been guided by Mr. Alok, HR

Head and Ms. Sangeeta, HR Manager.CEO

Assistant CEO

Marketing Human Resources IT & Operations (manager) (manager) (manager)

Marketing Human Resources IT & Operations (Head) (Head) (Head)

Executives

Fig. Organization Structure

STATEMENT OF THE PROBLEM• Bizeso is rapidly growing company. Its ranking is increasing

globally. The company has covered many areas like

business, entertainment, social networking with high

percentage of share.

Several things are in the mind such as:

• Does its management functions well?

• Does it provide details regarding the job?

• Does it have a fair recruitment process?

• Does it provide safe working environment?

• Whether they believe in developing healthy and

cordial relationship?

• Whether there is any scope of career development?

• What is the employee’s perception regarding HR

policies& practices?

RESEARCH OBJECTIVES

• To study and analysis the satisfaction of employees working with the company.

• To study the management and practices followed at Bizeso.

• To suggest or recommend the possible solution for these.

Research Methodology

• Research Design

• Research Instrument

• Sample Size

• Universe

• Types of Questions

Descriptive Research Design

Questionnaire

70

70

Likerts Scale

• Source of Data

• Data Analysis & Interpretation

Data is being collected from employees working at BIZESO.COM

MS-EXCEL & SPSS

Q1) Table 5 : Distribution of respondents regarding Bizeso functions as per its vision,

mission & guiding values

6%9%

34%40%

11%

NO. OF RESPONDENTS

STRONGLY DISAGREEDISAGREENEUTRALAGREESTRONGLY AGREE

• 40%employees agreed that company functions as

per its vision, mission & guiding values. 34.3%

people say that they are neutral. 11.4% employees

strongly agree to this statement. 8.6% employees

disagree to this. 5.7% strongly disagrees’ that

company function as per its vision, mission and

guiding values. So company should get more

disciplined with respect to its vision, mission and

guiding values.

Q2) Table 6 : Distribution of respondents regarding their job profile being explained before joining

3%

10%

31%

33%

23%

NO.OF RESPONDENTS

STRONGLY DISAGREE

DISAGREE

NEUTRAL

AGREE

STRONGLY AGREE

• 32.9% of employees agree that their job profile was

well explained to them before joining. 31.4%

employees have neutral response to this statement

and 22.9% employees strongly agree that their job

profile was well explained to them before joining. But

still 10% employees disagree to this statement and

2.9 % of employees have a strong disagree to this. So

company should think of some good induction

programs to be carried out in the company.

Q4 )Table 8: Distribution of respondents regarding good individual & inter

departmental relationship

7%9%

30%40%

14%

NO.OF RESPONDENTS

STRONGLY DISAGREEDISAGREENEUTRALAGREESTRONGLY AGREE

• 40% employees agree that in Bizeso they have good

individual and inter departmental relationship So

company should lead down some measures so as to

increase individual and inter departmental

relationship because in company each and every

department work is dependent on one another. And

good individual and inter departmental relationship

will help in effective and efficient working of the

company and company can achieve its objectives

more wisely.

Q7) Table 11: Distribution of respondents regarding their safety in the company

4% 10%

21%

39%

26%

NO.OF RESPONDENTS

STRONGLY DISAGREE

DISAGREE

NEUTRAL

AGREE

STRONGLY AGREE

• 38.6% employees agree that they are safe with the

company and 25.7% employees strongly agree that

they are safe with the company. This shows that the

company have a safe working environment for

employees so that they can work conveniently. But

still 10% employees disagree to it and 4.3%

employees strongly disagrees that company they

feel safe with the company.

Q8) Table 12: Distribution of respondents regarding due recognition given to them for their job

7%

34%

34%

17%7%

NO.OF RESPONDENTS

STRONGLY DISAGREEDISAGREENEUTRALAGREESTRONGLY AGREE

• 34.3% employees disagree that they usually get

recognition for the job they do. The company should

follow a good performance appraisal whether

traditional or modern methods. The company can go for

360 degree method, management by objective method,

essay writing etc. Company can also give some

appreciation to employees, some sort of monetary or

non monetary rewards & awards or benefits or services

to employees for their work done so that they can get

recognition for their hard work.

SUGGESTIONS & RECOMMENDATION

The recommendations are follows:

• Some of the questions for which negative feedback was

expected were deleted , in my view when they were

planning to take an overall opinion about employee

satisfaction levels all the factors related to employee

satisfaction should be covered.

• Quick and prompt action should be taken for the areas

found in Employee feedback which need improvement. 

• Employees feel that their performance evaluation is

not fair, this can be corrected by making its

employees clear about the policies and procedures.

• Team leads should give them a feedback for every

fifteen days so that they can asses themselves and

work on their weakness to convert them into

strengths.

CONCLUSIONS• Results revealed that Bizeso functions as per its vision,

mission & guiding values.

• The job profile was well explained to new joinees.

• The study shows that there is good individual and inter

departmental relationship among employees at Bizeso. As

employees work related problems often get resolved in the

company.

• Employees are encouraged to take initiative or make

suggestions.

• The study shows that company do not have a fair

recruitment process.

• The senior do not provide adequate feedback and guidance

on their performance.

• There is no improvement in their professional skills after

joining Bizeso so there is a need for training and

development.

• Employees are not over burdened with the work at Bizeso.

• Employees feel safe while working with the company.

THANK YOU