powerpoint presentation - center for talent reporting...infomanager since redesign every month...

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MEASURITOL®(predizyne hazmetrix

HCl)Topical Solution 10%

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Your very own lifetime supply of

MEASURITOL®

How We Measure

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What We Measure

LIKE IT

6

5

4

3

21

Pre & post data –

control/isolate

Right after

LEVEL 1

ROI

LEVEL 4

Level 3 application

surveyLEVEL 2 LEVEL 3

LEVEL 5 LEVEL 6

How We Measure Level 4

ISOLATION

How could we take credit for improvement in performance and ATTRIBUTE IT TO TRAINING?

How We Measure / Isolate

CONTROL GROUP

0

5

10

15

20

25

30

35

40

Pre-training Post-training

KPI Difference due to training

Not trained


PARTICIPANT

ESTIMATES

0

1

2

3

4

5

6

February March April May June July

How much of this improvement would you attribute to…

Trained


00.5

11.5

22.5

33.5

4

February March April May June July

CORRELATION TREND LINE

Better KPI correlations due to training

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Earn The Right TrainingImprove customer experience

Reduce transaction time

Increase growth & revenue

CONTROL GROUP

15

How we measured business impact…

Level 4

Down 79

My Offer Utilization

Net Adds above Quota

ARD

NPS w/o Web

Avg. Transaction Time

We tracked 4 Retail metrics…

This is what we wanted to happen...

550

570

590

610

630

650

670

June July August September October November December

16


Level 4

3 months post training3 months pre training

NC = 155 SC =131 PC = 18 GL = 0 NE = 0 SE = 0

NC = 92 SC = 58 PC = 21 GL = 0 NE = 0 SE = 0

ETR Trained

Not trained

We tracked our trained Solution Specialists for 7 months…

We also tracked a control group of Solution Specialist for the same months who didn’t take the training yet

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0


17


Level 4


1.6 2.1 2.2 2.6 3.6 2.0 1.6

1.7 1.8 1.3 2.2 1.0 1.4 1.4

ETR Trained

Avg. Up .43

Not trained

Avg. Down .33

Benefit= .70

Net Adds above Quota

$50.00

$60.00

$70.00

$80.00

$90.00

$100.00

$110.00

$120.00


18


Level 4


$88.45 $91.13 $89.23 $83.26 $71.67 $70.30 $82.86

$94.41 $93.77 $89.16 $84.03 $78.02 $73.94 $80.81

ETR Trained

Not trained

Trained Avg. Down $14.70

Benefit= $0.15

Accessory Revenue per Device

Control Avg. Down $14.85Target

20.

30.

40.

50.

60.

70.

80.

90.

100.


19


Level 4


48.3 52.7 62.2 56.8 48.1 59.3 55.4

60.6 58.5 60.9 47.7 50.6 58.7 54.5

ETR Trained

Not trained

Trained Avg. Down 0.13

Benefit= 5.27 points

NPS w/o Web

Control Avg. Down 5.4

10

12

14

16

18

20

22

24

26

28

30


20


Level 4


22.05 21.44 22.44 21.52 20.35 22.20 22.13

20.58 21.41 22.15 20.34 19.53 21.33 21.28

ETR Trained

Not trained

Trained Avg. Down 0.41 min Lower than

control = .25 min

Transaction Time

Control Avg. Down 0.66 min

Monetizing BenefitsLevel 5

Overall Benefit attributable to training PER PARTICIPANT = $1,622Total Cost PER PARTICIPANT= $293*

X 100 = 453% ROI ROI% = $1,663 – $293$293*includes leader participation


PARTICIPANTESTIMATES

550

555

560

565

570

575

24

How we measured business impact

Level 4

First we tracked our 390 participant Reps for 8 months (3 pre and 6 post)

Overall improvementIn KPI pre-post training

Participants estimatesX% of this improvement was attributable to training.

Average Confidence Level = X%

Training Impact

Then use participant estimate isolation

Pre-training

Post-training

April - Jun Aug - Jan

HUM Net Acts

0.75

0.77

0.79

0.81

0.83

0.85

0.87

0.89

0.91

0.93

0.95

Pre Training Post Training

25

How we measured business impactLevel 4

HUM Sales per personOverall improvement:

2.35 increase in HUM Sales per employee

Participants estimate

39% improvement attributable to training.

Average Confidence Level =

76%.70

increase

Pre-training Post-training

167%

1.40 3.75

Overall Benefit per employee =

.70Increase in HUM Net Acts

Monetizing BenefitsLevel 5

Overall Benefit attributable to training PER PARTICIPANT = $35Total Cost PER PARTICIPANT= $31

X 100 = 13% ROI ROI% = $35 – $31$31

E A R NH U M S A L E S


CORRELATION TRENDLINE

InfoManager

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiv8uv0t-7OAhXHKCYKHUq2CkoQjRwIBw&url=http://hispanic-marketing.com/how-to-successfully-market-to-latinos-on-pinterest/&bvm=bv.131286987,d.eWE&psig=AFQjCNEbgCymq6Yzlcab811X8JA_2OVUHg&ust=1472828444803909http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiv8uv0t-7OAhXHKCYKHUq2CkoQjRwIBw&url=http://hispanic-marketing.com/how-to-successfully-market-to-latinos-on-pinterest/&bvm=bv.131286987,d.eWE&psig=AFQjCNEbgCymq6Yzlcab811X8JA_2OVUHg&ust=1472828444803909

Since RedesignEvery month employees who are using InfoManager Search to help their customers are driving more revenue and cost saves

Retail

Customer Service $154 in additional cost saves per month per employee

$871 in additional revenue per month per employee

Summary of Benefits

With just 1.1 more Net add above Quota per month

With just 0.9% less 3-day Repeats per month

E A R NI N F M A N A GO E R

Overall ROI = 3%Level 6 Control Group Design

Slide Number 1Slide Number 2Slide Number 3Slide Number 4Slide Number 5How We MeasureSlide Number 7Slide Number 8Slide Number 9How We Measure Level 4How We Measure / IsolateHow We Measure / IsolateHow We Measure / Isolate Earn The Right Training� How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…Monetizing BenefitsSlide Number 22Slide Number 23How we measured business impactHow we measured business impactMonetizing BenefitsSlide Number 27InfoManagerRetail Slide Number 30Slide Number 31

powerpoint presentation - center for talent reporting...infomanager since redesign every month...

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