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https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjXr4qrprXZAhWRtlkKHcv3CIEQjRx6BAgAEAY&url=https://www.pinterest.com/ka0612/vintage-tv-game-shows/&psig=AOvVaw2YlRD6CNkjKbdHwQoibXqQ&ust=1519243718991764https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjXr4qrprXZAhWRtlkKHcv3CIEQjRx6BAgAEAY&url=https://www.pinterest.com/ka0612/vintage-tv-game-shows/&psig=AOvVaw2YlRD6CNkjKbdHwQoibXqQ&ust=1519243718991764
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MEASURITOL®(predizyne hazmetrix
HCl)Topical Solution 10%
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiRzYv3pLjZAhWIvrwKHZoSDzQQjRx6BAgAEAY&url=http://smashingtops.com/nature/top-10-best-mountain-climbing-clothing-brands/&psig=AOvVaw04xCtqsrHKhJxWPCnuoKum&ust=1519346492605900http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiRzYv3pLjZAhWIvrwKHZoSDzQQjRx6BAgAEAY&url=http://smashingtops.com/nature/top-10-best-mountain-climbing-clothing-brands/&psig=AOvVaw04xCtqsrHKhJxWPCnuoKum&ust=1519346492605900
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Your very own lifetime supply of
MEASURITOL®
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How We Measure
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What We Measure
LIKE IT
6
5
4
3
21
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Pre & post data –
control/isolate
Right after
LEVEL 1
ROI
LEVEL 4
Level 3 application
surveyLEVEL 2 LEVEL 3
LEVEL 5 LEVEL 6
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How We Measure Level 4
ISOLATION
How could we take credit for improvement in performance and ATTRIBUTE IT TO TRAINING?
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How We Measure / Isolate
CONTROL GROUP
0
5
10
15
20
25
30
35
40
Pre-training Post-training
KPI Difference due to training
Not trained
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How We Measure / Isolate
PARTICIPANT
ESTIMATES
0
1
2
3
4
5
6
February March April May June July
How much of this improvement would you attribute to…
Trained
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How We Measure / Isolate
00.5
11.5
22.5
33.5
4
February March April May June July
CORRELATION TREND LINE
Better KPI correlations due to training
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Earn The Right TrainingImprove customer experience
Reduce transaction time
Increase growth & revenue
CONTROL GROUP
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15
How we measured business impact…
Level 4
Down 79
My Offer Utilization
Net Adds above Quota
ARD
NPS w/o Web
Avg. Transaction Time
We tracked 4 Retail metrics…
This is what we wanted to happen...
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550
570
590
610
630
650
670
June July August September October November December
16
How we measured business impact…
Level 4
3 months post training3 months pre training
NC = 155 SC =131 PC = 18 GL = 0 NE = 0 SE = 0
NC = 92 SC = 58 PC = 21 GL = 0 NE = 0 SE = 0
ETR Trained
Not trained
We tracked our trained Solution Specialists for 7 months…
We also tracked a control group of Solution Specialist for the same months who didn’t take the training yet
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0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
June July August September October November December
17
How we measured business impact…
Level 4
3 months post training3 months pre training
1.6 2.1 2.2 2.6 3.6 2.0 1.6
1.7 1.8 1.3 2.2 1.0 1.4 1.4
ETR Trained
Avg. Up .43
Not trained
Avg. Down .33
Benefit= .70
Net Adds above Quota
-
$50.00
$60.00
$70.00
$80.00
$90.00
$100.00
$110.00
$120.00
June July August September October November December
18
How we measured business impact…
Level 4
3 months post training3 months pre training
$88.45 $91.13 $89.23 $83.26 $71.67 $70.30 $82.86
$94.41 $93.77 $89.16 $84.03 $78.02 $73.94 $80.81
ETR Trained
Not trained
Trained Avg. Down $14.70
Benefit= $0.15
Accessory Revenue per Device
Control Avg. Down $14.85Target
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20.
30.
40.
50.
60.
70.
80.
90.
100.
June July August September October November December
19
How we measured business impact…
Level 4
3 months post training3 months pre training
48.3 52.7 62.2 56.8 48.1 59.3 55.4
60.6 58.5 60.9 47.7 50.6 58.7 54.5
ETR Trained
Not trained
Trained Avg. Down 0.13
Benefit= 5.27 points
NPS w/o Web
Control Avg. Down 5.4
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10
12
14
16
18
20
22
24
26
28
30
June July August September October November December
20
How we measured business impact…
Level 4
3 months post training3 months pre training
22.05 21.44 22.44 21.52 20.35 22.20 22.13
20.58 21.41 22.15 20.34 19.53 21.33 21.28
ETR Trained
Not trained
Trained Avg. Down 0.41 min Lower than
control = .25 min
Transaction Time
Control Avg. Down 0.66 min
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Monetizing BenefitsLevel 5
Overall Benefit attributable to training PER PARTICIPANT = $1,622Total Cost PER PARTICIPANT= $293*
X 100 = 453% ROI ROI% = $1,663 – $293$293*includes leader participation
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
PARTICIPANTESTIMATES
-
550
555
560
565
570
575
24
How we measured business impact
Level 4
First we tracked our 390 participant Reps for 8 months (3 pre and 6 post)
Overall improvementIn KPI pre-post training
Participants estimatesX% of this improvement was attributable to training.
Average Confidence Level = X%
Training Impact
Then use participant estimate isolation
Pre-training
Post-training
April - Jun Aug - Jan
HUM Net Acts
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0.75
0.77
0.79
0.81
0.83
0.85
0.87
0.89
0.91
0.93
0.95
Pre Training Post Training
25
How we measured business impactLevel 4
HUM Sales per personOverall improvement:
2.35 increase in HUM Sales per employee
Participants estimate
39% improvement attributable to training.
Average Confidence Level =
76%.70
increase
Pre-training Post-training
167%
1.40 3.75
Overall Benefit per employee =
.70Increase in HUM Net Acts
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Monetizing BenefitsLevel 5
Overall Benefit attributable to training PER PARTICIPANT = $35Total Cost PER PARTICIPANT= $31
X 100 = 13% ROI ROI% = $35 – $31$31
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E A R NH U M S A L E S
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
CORRELATION TRENDLINE
InfoManager
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiv8uv0t-7OAhXHKCYKHUq2CkoQjRwIBw&url=http://hispanic-marketing.com/how-to-successfully-market-to-latinos-on-pinterest/&bvm=bv.131286987,d.eWE&psig=AFQjCNEbgCymq6Yzlcab811X8JA_2OVUHg&ust=1472828444803909http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiv8uv0t-7OAhXHKCYKHUq2CkoQjRwIBw&url=http://hispanic-marketing.com/how-to-successfully-market-to-latinos-on-pinterest/&bvm=bv.131286987,d.eWE&psig=AFQjCNEbgCymq6Yzlcab811X8JA_2OVUHg&ust=1472828444803909
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Since RedesignEvery month employees who are using InfoManager Search to help their customers are driving more revenue and cost saves
Retail
Customer Service $154 in additional cost saves per month per employee
$871 in additional revenue per month per employee
Summary of Benefits
With just 1.1 more Net add above Quota per month
With just 0.9% less 3-day Repeats per month
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E A R NI N F M A N A GO E R
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Overall ROI = 3%Level 6 Control Group Design
Slide Number 1Slide Number 2Slide Number 3Slide Number 4Slide Number 5How We MeasureSlide Number 7Slide Number 8Slide Number 9How We Measure Level 4How We Measure / IsolateHow We Measure / IsolateHow We Measure / Isolate Earn The Right Training� How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…How we measured business impact…Monetizing BenefitsSlide Number 22Slide Number 23How we measured business impactHow we measured business impactMonetizing BenefitsSlide Number 27InfoManagerRetail Slide Number 30Slide Number 31