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TRANSCRIPT
POLK COUNTY
TRANSPORTATION
SYSTEM SAFETY PLAN
2017
PCT System Safety Plan Page 2 of 106
Table of Contents
General System Safety Plan Management ...................................................................................... 3
System Description ......................................................................................................................... 6 Mission Statement ........................................................................................................................... 9 Annual Management Review ........................................................................................................ 13 System Safety Plan ....................................................................................................................... 14 Employee Selection ...................................................................................................................... 15
Minimum Training Standards For Vehicle Operators .................................................................. 26 PCT Ride Check: Driver Evaluation............................................................................................ 29 Safety Data Acquisition/Analysis ................................................................................................. 37 Safety Objectives Of Polk County Transportation ....................................................................... 38 Safety Functions Action Plan........................................................................................................ 39
Safety Responsibilities – Specific Positions ................................................................................. 39
Relationship Between System Safety And System Operations .................................................... 43 Onboard Safety Equipment ........................................................................................................... 47 Driver On-Board Responsibilities................................................................................................. 48
Passenger Rules ............................................................................................................................ 49 Accident/Incident Reporting ......................................................................................................... 52
Exposure Control .......................................................................................................................... 60 Blood Borne Pathogens/Infection Control .................................................................................... 61 Potential Worksite Hazards .......................................................................................................... 64
Threat and Vulnerabilities Assessment..........................................................................................67
Emergency Action Plan ................................................................................................................69
Safety And Inclement Weather ..................................................................................................... 74
Security ......................................................................................................................................... 75
Facilities Security.......................................................................................................................... 76 Fire Safety .................................................................................................................................... 84
Maintenance .................................................................................................................................. 83
Vehicle Maintenance.....................................................................................................................85
Preventive Maintenance Standards ............................................................................................... 87 Wheelchair Lift Maintenance Schedule ........................................................................................ 92
Daily Inspections .......................................................................................................................... 97 End of Day Vehicle Procedures .................................................................................................. 102
Appendix......................................................................................................................................103
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GENERAL SYSTEM SAFETY PLAN MANAGEMENT Description of Elements
1. POLICY STATEMENT AND AUTHORITY FOR SYSTEM SAFETY PLAN
A. Effective October 2012, Moving Ahead for Progress in the 21st Century (MAP-21)
mandated requirements for each public transportation system to develop and implement a
safety plan. As defined by MAP-21, public transportation is defined as regular,
continuing shared-ride surface transportation services that are open to the general public
or open to a segment of the general public defined by age, disability, or low income.
B. North Carolina Board of Transportation 2003 Resolution established the requirement for
each transit system to develop and implement a System Safety Plan (SSP).
C. Establish the SSP as an operating document that has been prepared for and approved by
the transit system top management, chief executive officer or the governing board.
D. The authority statement in the SSP should define, as clearly as possible, the following:
1. The authority for establishment and implementation of the SSP
2. How that authority has been delegated through the organization
E. The SSP must adequately address the SIX CORE ELEMENTS.
2. DESCRIPTION OF PURPOSE FOR SYSTEM SAFETY PLAN
A. Address the intent of the SSP and define why it is being written.
B. Establish the safety philosophy of the whole organization and provide a means of
implementation.
C. A SSP could be implemented for the following reasons:
To establish a safety program on a system wide basis.
To provide a medium through which a system can display its commitment to safety.
To provide a framework for the implementation of safety policies and the
achievement of related goals and objectives.
To satisfy federal and state requirements.
To meet accepted industry standards and audit provisions.
To satisfy self-insurance or insurance carrier provisions.
D. The relationship of system safety to system operations should be defined.
E. All departments involved must have a clear definition of their individual responsibilities
relative to the scope of the SSP.
F. This section should also contain system safety definitions applicable to the operating
systems.
3. CLEARLY STATED GOALS FOR VEHICLE SAFETY MANAGEMENT
PROGRAM
A. The overall goal of a SSP is to identify, eliminate, minimize and control safety hazards
and their attendant risks by establishing requirements, lines of authority, levels of
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responsibility and accountability, along with methods of documentation for the
organization.
B. These goals should be system-specific, tailored to the individual needs of the system, as
well as being:
1. Long term - the goals must have broad and continuing relevance.
2. Meaningful - they must not be so broad as to be meaningless; desired results must be
identified.
3. Realizable - any goal that meets the first two criteria but cannot be attained is
meaningless.
4. Identify, eliminate, minimize, and/or control all safety hazards
5. Provide appropriate action and measures to obtain necessary safety-related
agreements, permits and approvals from outside agencies, where applicable.
4. IDENTIFIABLE AND ATTAINABLE OBJECTIVES
A. Objectives are the working elements of the SSP, the means by which the identified goals
are achieved.
1. Must be quantifiable and meaningful.
2. Met through the implementation of policies.
B. Policies are central to the SSP and must be established by top management.
1. They set the framework for guiding the safety program, on a relatively long-term
basis.
2. Policies are measurable.
3. Policies are methods for reaching a specified objective.
C. Example:
The establishment of a safety program incorporating public, patron, employee, and
property safety including fire protection, loss prevention and life safety requirements.
Policies depend on the goals defined by the transit system and its safety philosophy.
5. SYSTEM DESCRIPTION/ORGANIZATIONAL STRUCTURE
A. System Description
1. Briefly describe the system’s characteristics. The information should be sufficient to
allow non-technical person and those not employed in transit to understand the system
and its basic operation.
2. Components that should be included in the system description:
a. History
b. Scope of service
c. Physical features
d. Operations
e. Maintenance
f. System Modifications
B. Organizational Structure
1. Organizational diagrams showing the title of each position.
2. Diagram showing the structure of the system safety unit identifying the key positions.
3. Diagrams showing the relationships and lines of communication between the system
safety unit and other departments in the organization.
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4. Describe the relationship of the transit system to local political jurisdictions.
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SYSTEM DESCRIPTION
Polk County Transportation has been in operation since 1984, offering safe, reliable,
Demand-Response services to Polk County residents. Through this system, mobility is
provided to an average of 200 passengers each day. Regular destinations include:
Adult day care
Airport trips
Community Colleges
Daycare
Healthcare appointments
Local employers and agencies
Personal care appointments
Public school (at the request of the school system)
Senior/community centers
Shopping
Vocational workshop
In addition to transportation for the general public, PCT holds contracts with:
The Department of Social Services for non-emergency Medicaid trips
NC Division on Aging for transporting the elderly
NCDOT for transporting the elderly and disabled, the economically needy to work
and for rural general transportation
Polk Vocational Services for transporting the disabled to the workshop
Polk County Schools for transporting children with special needs or who reside in
areas that are difficult to reach
Note: The Federal Transportation Administration (FTA) prohibits the use of federally funded
vehicles for charter service (i.e. transportation provided by a recipient at the request of a third
party for the exclusive use of a bus or van for a negotiated price.).
The Fleet
In 2017, PCT’s fleet includes:
Four 12-passenger conversion vans
Eight lift-equipped vehicles for transporting passengers in wheel-chairs, two of
which are LTVs with the capacity for 19 or 21 passengers respectively.
Two mini vans
One 4 passenger sedan
One 7 passenger SUV
Days and Hours of Service
Office hours are 8 a.m. until 4:30 p.m. Monday through Friday. Vehicles run outside of office
hours in order to accommodate passengers getting to work and early and late appointments,
including airport trips. The transit system observes the following County holidays as well as
public school closings and delays as a result of inclement weather.
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Polk County Local Government Holidays
New Year’s Day
Martin Luther King Jr. Holiday
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving
Christmas
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POLK COUNTY TRANSPORTATION ORGANIZATION STRUCTURE
Transportation
Advisory
Board
County Manager
Consolidated Human Service Agencies Board
Transportation
Manager
Administrative
Assistant
Transit
Processing
Assistant
Drivers
County Board of Commissioners
Polk County Citizens
Dispatcher Scheduler
Director Consolidated
Human Services
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MISSION STATEMENT
OUR MISSION IS TO BE THE SUPPORT THAT
KEEPS POLK COUNTY MOVING SAFELY.
SYSTEM SAFETY PLAN
Program Description
PCT’s System Safety Plan (SSP) was developed utilizing guidance from procedural manuals of
the North Carolina Department of Transportation Standard Operating Procedure SSP-001 and the
State Management Plan. It addresses the required six (6) core elements:
1. Driver/Employee Selection
2. Driver/Employee Training
3. Safety Data Acquisition Analysis
4. Drug, Alcohol and Abuse Prevention Program
5. Vehicle Maintenance
6. Security
Polk County Transportation’s intent is to adhere to the policies and procedures that support the
core elements. Action is taken to ensure policies and procedures are upheld since each one is
equal in importance. Compliance aligns this transit system with Federal Transportation
Administration (FTA) and North Carolina Department of Transportation Public Transportation
Division (NCDOT/PTD) policies and regulations for safety and system security.
Driver/Employee Selection
Polk County is an equal opportunity employer. As such, Polk County Transportation operates
using fair hiring practices to select, hire and promote employees. The following practices are in
place:
Internal and external applicants complete employment application forms in order to be
considered for vacant positions.
Applicants are subjected to the same interview questions via a printed interview guide.
A selection process is used based on skills and qualifications for the job.
A background check including DMV records and a pre-employment drug test are
required for employment.
Applicants for vacant positions are treated with dignity and respect. Non-discriminatory
language, questions and practices are applied to every interaction with applicants and
candidates for vacant positions.
Driver/Employee Training Element:
Polk County Transportation is committed to the development of its employees. Consequently,
each driver participates in mandatory annual safety training including.
Defensive Driving
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Serving Americans with Disabilities
Blood-borne Pathogens
Emergency Evacuation Procedures for Vehicle Operators
PCT employee training records are maintained for a minimum of 5 years. This includes driver
evaluations, skills assessments, and so on. The records may be reviewed by NCDOT/PTD at any
time and during safety and security audits.
Safety Data Acquisition Analysis
The goal of the Safety Program is the reduction of accidents and injuries to transit customers,
employees and the general public. Safety is a shared responsibility between system management
and employees. It is the policy of PCT to provide a place of employment that is free from
recognized hazards that could result in death or serious injury to employees, customers or the
general public. Each employee is required to report incidents or unsafe conditions to the
Manager/designee. Manager/designees take immediate corrective action to prevent unsafe
conditions. Safety issues are discussed during monthly meetings to provide an opportunity to
share ideas, concerns and best practice.
Prohibited behaviors are actions that are in violation of the System Safety Policy. Such
behaviors include activity that threatens the safety of employees, customers and the general
public. Other unacceptable behaviors include those that result in damage to system, employee
and public and/or private property. An employee who intentionally violates the safety policies
and procedures will be subject to appropriate disciplinary action, as determined by the findings
of an investigation. Such discipline may include a warning, demotion, suspension or dismissal.
In addition, such actions may cause the employee to be held legally liable under State or Federal
Law.
Drug and Alcohol Abuse Prevention
The goal is to provide a safe, healthy and productive drug-free work environment for all
employees. A person under the influence of a drug or alcohol while on the job poses serious
safety and health risk to the user, co-workers as well as passengers. Polk County Transportation
maintains a drug-free work environment where pre-employment and random drug testing are a
condition of employment. The agency’s policies and practices pertaining to the prevention of
alcohol misuse and prohibited drug use are defined in the Polk County Transportation Fitness for
Duty Drug and Alcohol Testing Program.
Vehicle Maintenance
The goal is to ensure each vehicle and wheelchair lift is properly maintained to maximize the
service life, maintain reliability, mitigate high maintenance costs and sustain proper safety and
mechanical condition. To accomplish this goal Polk County Transportation adheres to the
vehicle manufacturer’s maintenance/service manual and the wheelchair lift service manual.
Security
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The overall purpose of the Security Program is to optimize -- within the constraints of time, cost,
and operational effectiveness -- the level of protection afforded to vehicles, equipment, facilities,
passengers, employees, volunteers and contractors, and any other individuals who come into
contact with the system both during normal operations and under emergency conditions.
The security of passengers and employees is paramount to promoting the objectives of the FTA
and NCDOT. Polk County Transportation Drivers and staff take reasonable and prudent actions
to minimize the risk associated with intentional acts against passengers, employees and
equipment/facilities. To further this objective, Polk County Transportation has developed
security plans and procedures and emergency response plans and procedures. The plans have
been coordinated with local law enforcement, emergency services and with other regional transit
providers, which addresses the conduct of exercises in support of their emergency plans, and
assessment of critical assets and measures to protect these assets.
The SSP is updated as changes occur. An annual review is required to ensure all information is
current and must be approved by the Polk County Board of Commissioners.
This operational policy was last adopted by the Polk County Board of Commissioners on March
3, 2014.
Updated Approval
Date ________________________________
Month ______________________________
Year ________________________________
System Manager (Signature) __________________________
Transportation Advisory Board Chair _____________________________
Governing Board Chair (Signature) _____________________________
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RESOLUTION FOR APPROVAL OF REQUIREMENT FOR
COMMUNITY TRANSPORTATION SYSTEMS TO
IMPLEMENT SYSTEM SAFETY PLANS
WHEREAS, the Federal Transit Administration’s strategic safety goal is to promote the public
health and safety by working toward the elimination of transportation related deaths, injuries and
property damage;
WHEREAS, the Federal Transit Administration and the National Transportation Safety Board
require the reporting of certain transportation related accidents;
WHEREAS, the vision for public transportation services in North includes the provision of safe,
affordable transportation choices, statewide to those who have travel options and to those whose
options are limited;
WHEREAS, the development and implementation of System Safety Plans by Community
Transportation systems is a fundamental step toward these goals;
WHEREAS, the North Carolina Department of Transportation, Public Transportation Division
recognizes the safety implications of the development of System Safety Plans and provides
training and technical assistance to transit systems to assist in the
development and implementation of their System Safety Plans;
WHEREAS, rural transit systems receiving federal and state funds are not currently required to
have a System Safety Plan;
WHEREAS, the Public Transportation Division, in an effort to promote safe public
transportation services recommends requiring that each rural transit system in the state that
receives federal and/or state funds must have an approved System Safety Plan which includes
provision for local system safety data collection and reporting;
WHEREAS, the Transit, Rail and Ferry Committee has concurred in this recommendation.
THEREFORE BE IT RESOLVED AS FOLLOWS:
That the North Carolina Board of Transportation approves the recommended requirement that
each Community Transportation System that receives federal and/or state funds must have an
approved System Safety Plan which includes provision for local system safety data collection
and reporting.
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Annual Management Review
The SSP should reflect the changing needs of our system programs. As a transit system evolves,
it must consistently monitor the programs and update the SSP accordingly.
To ensure that this occurs, the transit management staff should prepare an annual report that
assesses the adequacy and effectiveness of all phases of the SSP. The annual report should be
submitted to the local Transportation Board and a copy submitted to NCDOT/PTD Safety &
Training Unit.
Report topics include:
Results of incident investigations and analysis
Identification of possible hazardous conditions
Results of inspections
Established plans for handling future incidents
Recommendations for SSP revisions
Analysis of departmental involvement in the administration of the SSP
The Director/Designee is responsible for maintaining and updating the SSP. The local
Transportation Board must approve the required revisions.
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System Safety Plan
Policy and Procedure Revision Index Policy/Procedure Name SPP# Revision # Date Description
PCT SSP (Overall plan) No. 1 07/13 Language updated to reflect current operating practices versus future plans.
Policy/Procedure Name SPP# Revision # 1 Date Description
Employee Selection – Driver Qualifications 8/13
Section modified to remove the requirement for the interviewer to assess physical and mental capabilities. This type of judgment could violate ADA in the absence of a medical assessment, which PCT does not require at this time.
Policy/Procedure Name SPP# Revision # Date Description
Van Rules and Procedures 2 6/14 Statement added to prohibit use of cell phone while a vehicle is in motion.
Policy/Procedure Name SPP# Revision # Date Description
PCT SSP 2 SSP revised April 2017
Policy/Procedure Name SPP# Revision # Date Description
Policy/Procedure Name SPP# Revision # Date Description
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Employee Selection
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Employee Selection
Employees of Polk County Transportation are subject to operate federally funded vehicles at any
time, regardless of job title. Safety and security of passengers are critical elements of daily
operations. Consequently, each position is covered under federal regulations which require
annual safety training and participation in DOT programs for drug and alcohol testing.
The employment process includes:
Completion of an Application
Each potential employee shall complete a written application.
Interviews
The Manager shall interview each potential employee. Interview procedures are included
with this plan.
As a condition of employment, candidates for hire will submit to the following:
Pre-employment background check (criminal history and motor vehicle records)
Pre-employment drug and alcohol testing
Request for drug testing records from prior employers
Upon hire and annually thereafter, employees will be subject to an annual motor vehicle records
review and a background check every three years.
Initial Hire Procedures for Drivers
The steps in the employment process for the application, interview, pre-employment drug
testing and background screening apply to this position.
Physical Requirements
No person shall drive, require or permit any person to drive any vehicle in the service of
transporting passengers or on agency business unless the driver possesses the following
minimum qualifications:
1. The driver must be physically capable of assisting persons with disabilities including
wheelchair users.
2. Eyesight – Drivers must have vision in both eyes, normal depth perception, normal
peripheral vision. Drivers must have 20/40 vision in each eye with or without
corrections, and 140 degrees or better horizontal vision. Drivers must be able to
distinguish between green, red and yellow.
3. Hearing – Drivers shall have adequate hearing to assure safe response to vehicle
horns, emergency vehicle sirens, and train signals.
4. Alcohol, narcotics and drugs – Drivers shall not be addicted to the use of alcohol,
narcotics or habit-forming drugs. Drug and alcohol tests shall be conducted in
accordance with State and/or Federal Regulations.
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Age Requirements
Drivers shall be at least twenty one years of age.
Knowledge of English
Drivers shall be able to read, write and speak the English language.
Driver Licensing
Drivers shall hold a valid NC Driver’s License or Commercial Driver’s License as
appropriate. In no case will an individual be given a road test, placed in training or
allowed to operate an agency vehicle without a DMV background check that is in
compliance with this policy and has been approved by the Director.
Compliance includes:
Good driving record with no Driving While Intoxicated (DWI), Driving Under the
Influence (DUI) or similar charges, reckless driving, railroad crossing violations or
leaving the scene of an accident offenses.
No positive drug or alcohol test results within the last two years
No more than a total of two moving violations or accidents within the last three years.
No suspended or revoked licenses within the past five (5) years for moving violations
or violations of criminal laws.
Any combination of violations, unfavorable road observations or accidents that
indicates a pattern of unsafe vehicle operation behavior, whether on or off the job.
Minimum of two (2) years driving experience.
Ability to perform simple math.
Reasonable knowledge of the service area and ability to read basic maps.
A written driving skills test is required.
A road test given by a designated PCT employee is required.
Operating Skills
Drivers shall have experience in safely driving some type of motor vehicle (including private
automobile) for not less than two (2) years, including experience throughout the four seasons.
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Job Description for Drivers
_____________________________________________________________________________________________
TRANSPORTATION DRIVER
GENERAL STATEMENT OF DUTIES
Driver operates vans/passenger vehicles and is responsible for the safe and orderly transportation of passengers to
and from their destinations. Work includes completion daily vehicle inspection, fueling, interior and exterior
cleaning, maintaining accurate trip records, assisting passengers as required, receiving and accounting for fares,
radio and cell phone communications, and other activities as assigned by the Transportation Director.
This is a responsible position that requires safe driving skills, maturity and good interpersonal skills.
Specific duties carried out in required manner. Other work is often assigned in a general manner and must be
developed from there. General supervision comes from the Transportation Director, and Transportation
Administrative Assistant.
ILLUSTRATIVE EXAMPLES OF WORK
Inspects the vehicle prior to beginning route. Follows a prescribed checklist in reviewing the vehicles
operational and safety features.
Coordinates all repair needs or problems with the Transportation Secretary and the Transportation Director.
Complete all fluids checks and maintain proper level.
Cleans the vehicle.
Maintains accurate daily trip sheets and provide necessary data for PCT management information system as
required.
Receives and accounts for all fares as collected daily.
Assists both ambulatory older persons and wheelchair passengers from the ground level door of a person’s
home into the vehicle and vice versa.
Prompt in reporting for work.
Uses time on clock in a productive and efficient manner.
Keeps regular contact via radio and cell phone communications with main office.
Performs other duties, as assigned by the Transportation Director or Administrative Assistant, or as
required to carry out the mission of PCT.
Represents Polk County in a professional and positive manner.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of motor vehicle laws and regulations
Knowledge of area in which passengers are transported
Ability to deal with the public in any situation.
Ability to understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with department heads, other employees,
and the general public.
Ability to exercise tact and courtesy.
Ability to attend and successfully complete the following courses: drivers safety, defensive driving, safety
needs awareness and assistance program, wheelchair security, emergency first aid, cardiopulmonary
resuscitation (CPR), and alcohol/drug training courses.
PHYSICAL REQUIREMENTS
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This is heavy work requiring the exertion of 100 pounds occasionally, up to 50 pounds of force frequently and up to
20 pounds of force constantly to move objects; work requires climbing, balancing, stooping, crouching, reaching,
standing, walking, pushing, lifting and rasping; vocal communication is required for expressing or exchanging ideas
by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual
acuity is required for visual inspection, operation of equipment; and observing general surroundings and activities.
The worker is exposed to inside and outside environmental conditions and may be exposed to blood borne pathogens
and required to wear specialized personal protective equipment.
DESIRABLE EDUCATION AND EXPERIENCE
Graduation from high school or equivalent required.
SPECIAL REQUIREMENTS
Possession of a valid driver's license.
Must obtain certification in all driver required areas including CPR/First Aid within one year of
employment.
Employee subject to pre-employment and random drug testing any time during employment.
Must be twenty one years of age.
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Job Description for Transit Dispatcher
General Statement of Duties
Performs Dispatch functions to coordinate tasks related to the completion of passenger trips,
including but not limited to the assignment of drivers and vehicles, production of printed
manifests, communication by radio, and related computer and paper based record keeping.
Distinguishing Features of the Class
An employee in this class assembles passenger data entered in a scheduling software in order
to produce driver manifests; assigns drivers and vehicles; ensures timely and efficient travel of
drivers to and from destinations; communicates with drivers, passengers, administrative staff and
the Director on issues related to the work; reinforces safe operating practices for passengers and
employees; enters accurate data and updates trip statuses in the scheduling software for billing
agencies and passengers. Work involves a special understanding of the needs and behavior of
passengers served. The position is supervised by the Transportation Director, and is evaluated
based on the safe and efficient operation of the vehicles, records and reports, and passenger
feedback.
Duties and Responsibilities
Essential Duties and Tasks
Assigns runs and trips to drivers
Operates radio base station and communicates with drivers by radio and by phone
Organizes data by trip type, e.g. demand response, subscription, out-of-county
Enters passenger appointments in the database
Produces printed copies of schedules (manifests)
Coordinates and assigns the use of vehicles based on need, e.g. lift equipped for
wheelchairs
Assigns statuses to trips upon completion or cancellation
Ensures driver schedules comply with budgeted hours
Coordinates driver activities in the schedule to include training, meetings, random
drug and alcohol testing, vehicle maintenance and cleaning
Updates passenger records in the database
Answers incoming calls when necessary
Tracks location of drivers and provides instructions for efficient and timely
completion of trips.
Monitors and reports status and needs of the vehicles for maintenance and safe
operation.
Additional Job Duties
On rare occasions the Dispatcher may be required to transport passengers to cover a
driver who is absent or became ill
Performs related duties as required.
Page2
Transit Dispatcher
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Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities
Proficiency in the use of computer software including MS Office, email and Access
Considerable knowledge of geographical layout of County and surrounding areas.
Working knowledge of safe and efficient operation of vehicles.
Ability to understand and work with special populations.
Ability to communicate effectively in oral and written forms.
Ability to compile information and to maintain accurate records and reports.
Ability to interact courteously and tactfully with the public.
Ability to establish and maintain effective working relationships with the elderly,
children, handicapped, other employees, and the general public.
SPECIAL REQUIREMENTS
Possession of a valid driver's license.
Must obtain certification in all driver required areas including CPR/First Aid within one
year of employment.
Employee subject to pre-employment and random drug testing any time during
employment.
Must be twenty one years of age.
Physical Requirements
Must be able to perform the physical life functions of stooping, crouching, reaching,
pushing, pulling, lifting, grasping, talking, and hearing.
Must be able to perform light work including exerting up to 20 pounds of force
occasionally; and/or up to 10 pounds of force frequently; and/or a negligible amount of
force constantly to move objects.
Must possess the visual acuity to compile and maintain records.
Desirable Education and Experience
Graduation from high school, experience with MS Office, general office work and some
experience in public transit; or an equivalent combination of training and experience.
Polk County 1992 2003
2013
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Job Description for Transit Scheduler
General Statement of Duties
This position is responsible for entering and monitoring passenger trips in a scheduling
database, organizing routes and assigning drivers to ensure the efficient and timely
completion of travel requests.
Distinguishing Features of the Class
An employee in this class uses information from passengers and contracted agencies to
assemble demand response and subscription routes; uses passenger information to
determine the need for ADA compliance; and assigns drivers and vehicles in a manner
that ensures safe, timely and efficient travel to and from destinations.
Work involves a special understanding of the needs and behavior of clients served. The
position is supervised by the Transit Manager, and is evaluated based on the safe and
efficient completion of trips, records and reports, and client feedback.
Duties and Responsibilities
Answers telephone inquiries.
Enters passenger appointments in the database and monitors trips entered by
others.
Assigns runs and trips to drivers.
Organizes data by trip type, e.g. demand response, subscription and out-of-county.
Produces printed copies of schedules for distribution to drivers.
Coordinates and assigns the use of vehicles based on need, e.g. lift equipped for
wheelchairs.
Coordinates with Dispatcher around driver schedules to ensure compliance with
budgeted hours.
Assists the department to enforce cancellation and no show policies when
scheduling.
Assists dispatcher as needed; operates two-way radio to direct drivers.
Informs Transportation leadership promptly of issues related to driver
performance, passenger and other motorist safety and vehicle maintenance.
Uses emergency response protocol to direct driver activities in the event of an
accident or other emergency.
Performs related duties as assigned.
Training and Drug and Alcohol Testing
The Scheduling function is considered a covered safety sensitive position and is subject
to NCDOT new hire and random drug and alcohol testing and new hire and annual safety
training.
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Page2
Transit Scheduler
Recruitment and Selection Guidelines
Knowledges, Skills, and Abilities
Proficiency in the use of computer software including MS Office, email and
Access databases
Considerable knowledge of geographical layout of County and surrounding areas.
Working knowledge of safe and efficient operation of vehicles.
Ability to understand and work with special populations.
Ability to communicate effectively in oral and written forms.
Ability to compile information and to maintain accurate records and reports.
Ability to interact courteously and tactfully with the public.
Ability to establish and maintain effective working relationships with the elderly,
children, handicapped, other employees, and the general public.
Physical Requirements
Must be able to perform the physical life functions of stooping, crouching,
reaching, pushing, pulling, lifting, grasping, talking, and hearing.
Must be able to perform light work including exerting up to 20 pounds of force
occasionally; and/or up to 10 pounds of force frequently; and/or a negligible
amount of force constantly to move objects.
Must possess the visual acuity to compile and maintain records.
Desirable Education and Experience
Graduation from high school, experience with MS Office, general office work and
some experience in public transit; or an equivalent combination of training and
experience.
Polk County 1992 2003
2013
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Job Description for Transportation Manager General Statement of Duties
Performs supervisory and administrative duties in managing the Polk County public transportation program.
Distinguishing Features of the Class
An employee in this class is responsible for the management and coordination of the transportation program for the public, elderly and disabled citizens. Work includes writing and monitoring of grant and county funds, staffing and scheduling the various routes; strategically planning for an implementing processes, training and equipment that ensure safety; and marketing and promoting the program. Work subjects the employee to both inside and outside environmental conditions. Work also requires coordination with other public and human service agencies; maintenance of quality service; and an ability to work with diverse populations. Employee occasionally drives van to cover for driver absences. Work in driving a van subjects the employee to inside and outside environmental conditions, fumes and gases. Duties may expose the employee to human body fluids thus the work is subject to OSHA requirements on blood borne pathogens. Work is under the supervision of the Consolidated Human Services Director and is reviewed through conferences, reports, and feedback from the public, agencies, clients, and families served.
Duties and Responsibilities
Essential Duties and Tasks
Manages and supervises personnel to staff the vehicles used in the transportation service.
Develops and schedules routes and services based on needs and available funding levels.
Works with equipment maintenance and replacement programs to assure that vehicles are in safe and sound operating order.
Prepares and develops annual budgetary sources including grants, County funds, and resources from other human services agencies.
Cooperates and assists other human services agencies in providing transportation for their clients.
Promotes the rural transportation system various media, civic organizations, and human service agencies.
Develops and implements required policies for the program.
Prepares necessary reports and records for the County and the grant funding sources.
Manage transit funds including creating and managing structures for eligibility, ensure passenger records are up to date.
Assess ridership to determine potential service improvements and efficiencies.
Manage vehicle maintenance schedule in compliance with NCDOT standards.
Assumes responsibility for safety management in collaboration with the CHSA Director including collecting and analyzing safety data; hazard identification and safety risk evaluation; advises senior management on safety matters; maintains safety management documentation; and plans and organizes safety training.
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Additional Job Duties Performs related duties as required.
Recruitment and Selection Guidelines Knowledges, Skills, and Abilities
Thorough knowledge of the County's personnel, purchasing, and budgeting policies and procedures.
Considerable knowledge of the requirements and operational needs of a public transportation service.
Considerable knowledge of programs, policies, and procedures in the development and operation of a public transportation service.
Knowledge of modern and effective supervisory principles and practices. Knowledge of the application of information technology to the work of the department.
General knowledge of the needs and services for the elderly and handicapped citizens.
General knowledge of the development and administration of grants.
Working knowledge of the geographical layout of the County and surrounding areas. Ability to plan, organize, evaluate, and implement public transportation programs.
Ability to supervise and coordinate the work of employees with the public and other human services agencies.
Ability to establish and maintain effective working relationships with human services agencies, County and State officials, employees, other departments, and the general public.
Ability to interpret and explain a variety of rules and regulations required in a public transportation agency.
Ability to work effectively with special populations.
Ability to communicate effectively in oral and written forms.
Physical Requirements
Must be able to physically perform the basic life operational functions of talking, hearing, fingering, walking, standing, and repetitive motions.
Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Must possess the visual acuity to prepare and analyze data and figures; work with accounting processes and computer terminals; and on occasions to be able to operate vans and transportation vehicles safely.
Desirable Training and Experience Graduation from a two-year college with a degree in business, human services, or
related field and some experience in the operations of public service programs, preferably in transportation; or high school graduation and considerable experience in the operations of a transportation service; or an equivalent combination of education and experience.
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Minimum Training Standards for
Transportation Systems Vehicle Operators
PCT System Safety Plan Page 27 of 106
Minimum Training Standards for
Transportation Systems Vehicle Operators • Defensive Driving
o Shall include all vehicle operators, including any employees that operate the vehicles in
revenue service or carry passengers for any other trip purpose;
o Initial training must be a certified program, or curriculum must be equal to an existing
certified program.
• Americans with Disabilities Act (ADA)
o Shall include sensitivity to passenger needs, passenger assistance, wheelchair handling,
proper securement (both passenger and mobility device) and proper use of wheel chair lift,
including emergency operation.
o The ADA requires training all personnel to “proficiency”, which is defined as expert
performance. All vehicle operators must be periodically evaluated (at least once per year after
the probationary period is completed) to ensure that they are using all of the ADA equipment
correctly, and providing proper passenger assistance. A ride check evaluation (“Driver
Performance Evaluation”) form (including instructions for use) is available from the
NCDOT/PTD Safety and Training Unit for this purpose. The Safety and Training staff uses
the Ride Check Evaluation form during System Safety Plan Reviews.
o Drivers that are not meeting proficiency must be given remedial training until they are
proficient.
• Blood borne Pathogens
o Shall follow the Occupational Safety and Health Administration guidelines for the training
as listed in Standard 29 CFR 1910.1030(g)(2)
o The OSHA Standard spells out the content of the training.
o Training must be done annually (OSHA requirement).
• Emergency Procedures for Vehicle Operators
o Shall include all procedures (communication and notification, passenger handling, vehicle
evacuation, etc.), use of equipment (web cutters, fire extinguishers, etc.) and protocols (radio
communication, after accident reporting, etc.) required by the local system.
o Participation in local or regional Emergency Management drills is strongly encouraged.
• Illegal Drug Use
o Shall include all training on the effects and consequences of prohibited drug use on
personal health, safety, and the work environment, and on the signs and symptoms that may
indicate prohibited drug use. This shall be done upon hire. (Required under 49 CFR 655.14)
• General
o All new hires must have all of the training completed as soon as possible, but no later
than ninety (90) days of hire. New hires must complete Defensive Driving and ADA
training prior to starting revenue service.
o Refresher training must be done annually.
o All of the training materials must be on file for review by the NCDOT/PTD. Materials
shall include but not be limited to course outline (may be included in instructor’s manual),
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instructor’s manual, sample student manual (if one is used), handouts and copy of Power
Point slides if used in lieu of instructor’s manual.
o Records of training performed (for each individual trained) must be kept on file for a
minimum of five (5) years. Records shall include proof of attendance (roster or certificate of
completion, if provided), date of the course, and type of instruction delivery (instructor led,
self-instruction, etc.), name and certification (if applicable) of instructor
o The system must make a periodic, but no less than annual evaluation of each driver’s
performance of the techniques, skills or knowledge required under each of the categories and
provide refresher or remedial training as needed, in addition to the scheduled training.
Driver Evaluations
Frequency: Each Polk County Transportation driver will have a ride check evaluation not
less than annually. New employees require three evaluations within the first year of
employment. The first evaluation is due within three months, the second at the six month
point from their hiring date and the third is their annual evaluation. Periodic or special
performance evaluations are subject to determination by competent authority, such as the
system manager and the Director/designee.
Responsibility: Each PCT driver will be evaluated by his or her immediate Director/designee
or designated appointee.
Documentation Required: Each PCT driver’s completed ride check sheet will be personally
reviewed with him/her by the immediate Manager/designee or higher authority. Both the
Manager/designee and the employee will sign and date the evaluation sheet in the appropriate
places. The employee may attach comments to explain or clarify any points made in the
evaluation. It will then be filed in the employee’s training record in a confidential manner.
Evaluation results can be the basis for promotion, salary actions, demotions, suspensions,
dismissals, and other such actions. All performance evaluations are maintained in a secure
manner.
Employee Conduct Policy
No employee of Polk County Transportation shall have the authority to make statements on
behalf of Polk County Transportation without prior approval of the Director or County Manager.
All employees shall conduct themselves in such a manner which shall bring credit to Polk
County Transportation, Polk County Government or to the particular subcontractor to which the
employee is attached.
Behavior of any employee which may affect the safety and well-being of other employees of
Polk County Transportation or subcontractor, or to personnel served by Polk County
Transportation or subcontractor, shall be cause for disciplinary action as described in the Polk
County Personnel Policy, whether or not such behavior relates to proper performance of the
employee’s job.
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PCT Ride Check: Driver Evaluation
Date of Evaluation
Driver’s Name
Evaluator’s Name/Position
Passenger Reception
1. Confirms identity/destination of passenger
2. Present at entry door while boarding
3. Greets passenger in a friendly manner
4. Uses proper assistance techniques (What are the driver’s responsibilities?)
5. Assists passengers to and from the vehicle door if needed
6. Stops proper distance from curb
7. Avoids use of AM/FM radio
8. Uses correct ADA language at all times
Vehicle Condition
1. Daily pre-trip inspection complete/documented
2. Web cutter and emergency triangles are available
3. Registration and insurance card in vehicle
4. Driver’s license/logs with driver
5. Vehicle exterior clean
6. Vehicle interior clean
7. Dashboard/windshield area clear of all objects
8. Tie downs properly employed
9. Tie downs clean/ stowed in box
10. Seat belts in good working condition
11. Fire extinguisher is available, serviceable, properly mounted/tagged
12. First Aid/Blood-borne pathogen kit available in vehicle
13. Checked for gas card before leaving
14. Mobile radio on and working, proper use of mobile radio
15. Child seat used/stowed properly
16. Daily defect report filled out
17. Lift operational check
18. Keeps logs up to date
Performance While En-route
1. Driver uses correct posture when driving
2. Both hands on steering wheel
3. Appropriate uniform/footwear
4. Driver and passengers use seatbelts
5. Driver gets out of vehicle and/or looks before backing
6. Adjust mirrors before moving vehicle. Keeps eyes moving
7. Signals entry into traffic every time. Leaves himself an out
8. Moves vehicle smoothly while slowing braking and stopping. Make sure they see you
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9. Telegraphs use of brake or flashers when stopping
10. Squares corners when turning
11. Moves at appropriate speeds for current road conditions
12. Maintains following distance safety zone (4 seconds)
13. Uses proper caution at intersections
14. Anticipates stale green lights (slows down)
15. Seats passengers properly
16. Stops at all railroad crossings
17. Comes to a complete stop, leaving private property
18. Uses proper lane changing procedure
19. Stops behind line or plane at intersections
20. Observes proper communication procedures
21. Uses turn signals properly
22. Maintains order in vehicle
23. Maintains scheduled stops and pick-ups
24. Avoids unauthorized stops
25. Uses four second distance rule, adds seconds to following distance when driving
conditions change.
Passenger Discharge
1. Uses parking brake when de-boarding passengers
2. Stops proper distance from curb. Assist passengers off vehicle (when needed or when
passengers request help)
3. Renders adequate assistance to wheelchair passengers
4. Advises Dispatch if anything changes with destination and/or circumstances
5. Makes sure passenger is safely inside of destination before leaving property
6. Follows passengers instructions for assistance when needed
Comments
Course of Action (required/taken)
Driver’s Signature Date _____________
Director/Designee’s Signature ___________________________________ Date ____________
Driver’s Comments ____________
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Training Program for Drivers
and Other Safety Sensitive Employees
List programs…
Bi-monthly staff meetings to include one safety topic each time
Defensive Driving available through NCDOT Training Toolkit
CPR/First Aid available through Polk County Emergency Management
Blood Bourne Pathogen available through Polk County EMS and NCDOT Toolkit
Personal Protective Equipment (PPE) through NCDOT Toolkit
Emergency Evacuation Procedures – NCDOT Toolkit, training exercises
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Polk County Transportation Employee Training Checklist
Employee Name:__________________________ Training start date ___/___/___ Check each box when the employee has been properly trained in the corresponding procedure.
OFFICE PROCEDURES
Unlocking doors/Securing doors
Timesheet procedures Van information board
Pre/Post Trip Inspection sheet Trip sheet information/check
Monies received from trips Money box – After hours
Wait time for passengers Gas card receipts
Driver schedule board
UNDERHOOD SAFETY EQUIPMENT
Oil check location & procedure Fire extinguisher location
Transmission fluid procedure Seat Belt Cutter location
Radiator check & location Triangles location
Battery cables & connections First aid kit location
Windshield washer fluid Jack location
Engine/hoses/belts Blood Bourne Pathogen kit
Child car seat installation EXTERIOR INTERIOR
Tire wear check Cleanliness/trash cans/supplies
Turn signals check Sur-loks in Bins – Lift Vans
Headlights check Gauge/Instruments/Controls
Tail/brakes lights check Mirror positioning
Windshield wipers Gas Card location/use
Fresh body damage/cleanliness
Spare tire location Insurance card location
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LIFT OPERATION Notes: _____________________
Lift Controls/Securing Door ___________________________
Loading & Unloading Wheelchair ___________________________
Buckle Chair/passenger procedures ___________________________
DRIVING PROCEDURES
Hand Positions Intersections
Backing procedures Stops
Door-to-Door Service ________________________ Date all have been completed: ____/____/____ Employee signature: _______________________________________________ Trainer signature: Manager signature: _________________________________________________
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Refresher Training
Courses and Frequency
CPR – every 2 years as required by the American Heart Association
First Aid – yearly as part of refresher training
Blood Bourne Pathogen – yearly with EMS trainer
Defensive Driving – yearly as a part of annual refresher training
ADA – yearly as a part of annual refresher training
Emergency Procedures for Vehicle Operators – yearly as part of annual refresher training
Emergency Management drill participation coordinated with the EM Coordinator for
Polk County yearly
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NAME: ______________________________________________________
Training
Date Driver
Initial
Instructor
Initial
Orientation to Transit Agency
Drug & Alcohol Testing
Drug & Alcohol Policy
Transportation Policy
Confidentiality Policy
Timesheets/pay schedule
Doors/Keys/Security
Collecting fares
Pre/Post-Trip Safety Inspection
OJT
Defensive Driving
Training video
OJT
Emergency Procedures
Training video
Written procedures
ADA Customer Service
Training video
Written procedures
Wheelchair Securement
Training video
OJT
The Critical Point
Child Passenger Safety
Ride Check Evaluation
Passenger Van Safety
Emergency Equipment Training
Fire Extinguisher
Blood-borne Pathogen
Emergency Triangle
CPR/First Aid
Webcutter
Employee’s Signature: ____________________________
Director’s Signature: _______________________________________
Employee Training Record
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Safety Systems
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Safety Data Acquisition/Analysis Description of Element
Safety data relative to transit provider operations can be used to determine safety trends
in system operation. The data include information gathered from within the system on
safety-related events such as passenger injuries or claims, employee injuries, accidents,
incidents, and preventability. Driver reports (sometimes called logs) can be an important
source of information on safety related problems, such as dangerous stop locations,
problems with vehicle equipment, safety problems with the route, and other issues. The
data is useful in a formal hazard identification and resolution process to help identify
issues before they cause accidents. The data may also help improve system performance,
not only in respect to safety, but also in overall delivery of service to the riding public. In
addition, trend analyses of safety data can help determine the effectiveness of safety
initiatives that have been implemented.
Safety Plan Purpose
A System Safety Plan has many beneficial purposes for employees and passengers. A
plan provides:
A documented approach to accomplishing a system safety program.
A means of providing safety policies and procedures to drivers, vehicle
maintenance, office and facility personnel.
A way to reduce accidents and injuries through preventative measures.
Safety Objectives
In the transit environment, when properly applied, system safety:
1. Ensures safety is addressed during system planning, design and construction
2. Provides analysis tools and methodologies to promote safe system operation through
the identification of safety hazards and the implementation of technology, procedures,
training, and safety devices to resolve these hazards
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Transit System Safety Philosophy
A Safety Philosophy is part of the North Carolina Department of Transportation
(NCDOT) mission. North Carolina public transit systems can uphold this mission by
acknowledging and implementing the NCDOT safety philosophy statements shown
below:
All accidents and injuries can be prevented.
Management/Director/designees are responsible, and will be held accountable, for
preventing injuries and occupational illnesses.
Occupational safety and health is part of every employee's total job performance.
Working safely is a condition of employment.
All workplace hazards can be safeguarded.
Training employees to work safely is essential and is the responsibility of
management/supervision.
Preventing personal injuries and accidents is good business.
Safety objectives of Polk County Transportation
Instill a safety attitude and a safe work place/customer service environment
Establish a commitment to safety
Develop and maintain a comprehensive, structured safety program
Develop and maintain safety standards and procedures
Provide formalized safety training
Reduce accident and injury rates
Select equipment that promotes and enhances safety
Safeguard against hazards
Make necessary changes in the system to uphold safety
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Increase employee safety awareness
Apply new research and development in safety efforts
Meet NCDOT/PTD minimum training standards
Creates a proactive transit safety culture that supports employee safety and safe system
operation through motivated compliance with agency rules and procedures and the
appropriate use and operation of equipment
Safety Functions Action Plan
This plan lists the actions a system can use in developing and carrying out a safety and
emergency response program. When all aspects are implemented, the action plan can
help a system to address emergency and fire prevention requirements that will protect
people, property and the environment.
Safety Functions of Facilities Manager
Provide training to all employees for their roles in all safety and emergency plans
Conduct quarterly drills to exercise the emergency response plans
Annually conduct emergency rescue from confined space drill
Conduct all other actions required in the system safety plan to implement, develop
and maintain an effective Emergency Response Plan
Overall System Fire Prevention Functions
Inspection and maintenance procedures are maintained by the maintenance manager.
If smoking is permitted, designated smoking areas are established and regulations are
located on bulletin boards throughout the facility.
Safety Responsibilities – Specific Positions
County Manager
Under the direction of the County Manager there is:
An active Safety Committee, consisting of department heads and other
designated persons, meeting on a scheduled basis.
A thorough and effective Accident Investigation to include reporting and
recording procedure, and a written report on actions taken to prevent
recurrence of accidents, including action taken against individual violators of
safety rules and practices.
A training program for employees and Director/designee personnel directly
related to avoiding a possible injury or illness in the area of assigned
operations.
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A periodic audit of all premises, equipment, and, materials so that
recommendations can be developed to obtain compliance with established
standards.
A communications system established and maintained to ensure that all
personnel responsible for safety matters are kept abreast of new standards or
procedures published by the Department of Labor.
Specific goals established for the safety program, with progress toward those
goals measured on a monthly basis.
The seven steps to achieving your safety policy are accomplished through:
A Safety Manual
A Safety Officer/Accountable Executive
A Safety Committee
Employee Training and Supervision
Employee Safety Meetings
Accident Investigation
Departmental Self-Inspection
Management
Management will demonstrate support for the safety program through every visible
means, including:
Providing a safe and healthful work place.
Providing personal protective equipment as well as machine guards and
safety devices commensurate with the state of the art.
Reviewing accident records and accomplishments of the safety program
with the Safety Committee.
Evaluating effectiveness of the safety program.
Participating directly and/or indirectly in safety activities as may be
required to maintain the enthusiasm and interest of all concerned.
Abiding by safety rules and regulations when exposed to conditions
governed by the rules.
Directing that any flagrant disregard of safety rules and regulations by
employees be grounds for dismissal as outlined in Personnel Policy.
Responsibility
The County Manager is directly responsible for all safety efforts in the organization.
Enthusiasm and faith in the safety program must be such as to maintain the interest and
support of all Department Heads and Director/designees. This attitude is reflected down
through the Department Heads and Director/designees to the individual workers. The
specific accident prevention duties include the following:
Active participation and direction in the planning of details for accident
prevention which will bring the best results for all employees. Expansion
and adaptation of program and procedures to all departments within the
organization.
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Demonstrated support of the program through personal participation and
through approval of necessary expenditures for such items as personal
protective equipment, mechanical guards, good lighting, good ventilation,
and other physical improvements to the working environment, as well as
expenditures for safety training materials, awards and incentives, etc.
Continuing review of the effectiveness of accident prevention efforts in
various sections and departments, with necessary follow-up and bolstering
of efforts when required.
Safety Officer/Accountable Executive Responsibility – County Level
Implement and administer the safety program.
Maintain records as necessary to comply with laws and objectives of the
safety program. These records should include:
Copy of Report of Injury, illness or Accident
Director/designee’s Accident Investigation Reports
Required OSHA forms
Minutes of all Safety Meetings
Safety Program status reports
Submit status reports to Safety Committee
Make periodic visits to all buildings/operations to assist and consult in
developing safe work methods, accident investigations, training, and other
technical assistance.
Analyze accident reports and investigations weekly.
Act as Chairperson of the Safety Committee.
Promote “safety awareness “in all employees through stimulating
educational training programs.
Compliance with all OSHA, state and local laws, and established safety
standards.
Assist Director/designees in all matters pertaining to safety.
Maintain contact with available sources of topical safety information such
as American Society of Safety Engineers, National Safety Council, NC
Department of Labor, and NC Industrial Commission.
Provide training programs for Director/designees.
Represent management in the implementation of the Safety Policy.
Recommend immediate corrective action in cases of hazardous operations.
Submit a copy of Accident/Incident Reports to NCDOT/PTD Safety &
Training Unit
Director/designees/Department Heads
Director/designees are the key persons in the scheme of loss control because of the close
relationship with employees and intimate knowledge of operating procedures.
Director/designees of each department are charged with the responsibilities of quality and
quantity of production within the department, and therefore are responsible for the work
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conduct of same. Director/designees should be afforded the necessary tools and
knowledge to carry out their duties with efficiency and safety.
Director/designees should:
Have a thorough knowledge of System Safety Policy.
Provide instruction and training to workers so that they conduct their job in
a safe manner. [(See section on Training New Employees)]
Make daily inspections of the department to ensure that no unsafe
conditions or unsafe practices exist.
Initiate immediate corrective action where unsafe conditions or practices are
found. When a capital expenditure is required to make necessary
corrections, a written report shall be submitted to the Agency
Administrator/County Manager and the Safety Coordinator.
Properly complete accident reports and investigate all accidents to
determine what must be done to prevent recurrence of a similar accident.
Be familiar with procedures that must be followed in case of an emergency.
Enforce safety rules and regulations of the organization.
Set a good example for safety by working in a safe manner and encouraging
others to do so.
Employees
To assist the employee in developing keen “safety awareness” the following
responsibilities are assigned:
To abide by the safety rules and regulations of the organization.
To regard the safety of fellow workers at all times.
To report any unsafe condition to the Director/designee.
To contribute ideas and suggestions for improving the safety of conditions
or procedures to the Director/designee.
To use individual knowledge and influence to prevent accidents.
To attend safety training sessions.
To report accidents and injuries immediately.
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Relationship Between System Safety and System Operations
Management of Unsafe Conditions
Eliminate hazards by removing the machines, tool, method, material, or structure
that is causing the hazard through appropriate means. Contacting officials of
OSHA, or EPA, may be necessary for proper disposal.
Control the hazard by enclosing or guarding the point of hazard at the source.
Train personnel on steps to take when confronted by a hazardous condition and
provide procedures to safely avoid the hazard.
Provide and ensure the use of personal protective equipment to shield employees
from the hazard.
At no time should protective devices or safety practices be set aside to get the job done
faster and cheaper. The price paid for such indiscretion may greatly exceed the
anticipated gain from the action.
Designated Safety Officer
The Director/designee or Safety Officer is the individual who is directly responsible for
implementing the System Safety Program. It is the basic responsibility of the
Director/designee to plan and conduct safe operations. It is also the duty and
responsibility of each Director/designee to fully orient and instruct all employees in
safe practices and procedures. He or she is expected to be a member of the Safety and
Accident Review Committee and be in charge of collecting and disseminating safety
data. The Safety Officer is specifically charged with the following responsibilities for the
System Safety Program:
Have full knowledge of all standard and emergency operating procedures;
Perform safety audits of operations;
Ensure that employees make safety a primary concern when on the job;
Actively investigate all incidents and accidents;
Prohibit unsafe conduct and conditions;
Include safety in employee meetings which is a vital part of a safe atmosphere;
Listen and act upon any safety concerns raised by employees; and
Report to management any safety concerns or possible hazards.
Employees
It is the responsibility of each employee of the Transit System to abide by all rules and
regulations and to comply with all laws pertaining to safety and health in the workplace.
It is the responsibility of each Director/designee of the Transit System to provide
explicit instructional and procedural safety training for each employee. Safety
becomes a shared responsibility between management and the employee, and working
safely is a condition of employment.
Employees are required to identify, report and correct unsafe conduct and conditions.
Under (OSHA) 29 CFR part 1910, employees have the right to report any unsafe working
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conditions without being subjected to any retaliation whatsoever. Each employee must
be an integral part of the SYSTEM SAFETY PROGRAM.
All transit employees are required to attend safety meetings. Safety meetings involve
employees in the Safety Program and are very useful ways of training employees. Safety
meetings and committees are used to present information, discuss problems and new
ideas and discuss recent accidents and injuries. Safety meetings and commitment shall
include, but shall not be limited to the following:
1. Wearing the prescribed uniform and safety shoes as required.
2. Reporting promptly and in writing, to your Director/designee, all injuries and
illnesses associated with the job.
3. Reporting, no matter how slight, all fires, accidental damage to property,
hazardous material spills and other emergency occurrences to your
Director/designee.
4. Disposing of all hazardous materials in an acceptable and lawful manner.
5. Working under the influence of alcohol or illegal drugs is specifically forbidden.
Use of prescription drugs, which may affect your alertness or work abilities, shall
be reported to your Director/designee (49 CFR parts 40, 653, and 654).
6. Taking care not to abuse tools and equipment, so these items will be in usable
condition for as long as possible, as well as ensure they are in the best possible
condition while being used.
Computer Data Entry Safety Procedures
The following actions can help to reduce muscle fatigue and tension while enabling
maximum performance:
Adjust seat height and backrest angle to fit the user in a seated position. Adjust
footrest for proper height and angle.
Screens should have adjustable height and tilt; screens should be arranged so that
they are never higher than eye level for the users.
Position documents roughly perpendicular to the line of sight using a document
holder.
Adjust keyboard to fit the operator. Keyboards should be detached in order to allow
for positioning.
Always use anti-glare screens.
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Users should maintain correct hand and wrist posture when entering data. Repetitive
motion illness develops over an extended period of time. Learn work habits that
reduce risks and be aware of early symptoms of the illness.
A footstool may be used as a footrest for petite operators.
Frequent work breaks should be taken after continuous work periods requiring more
than five hours of screen viewing time, constant rapid muscular action, fixed
positions on jobs that are highly repetitive.
Office Safety Procedures
The following suggestions can help to make your office environment a safe one:
Don't place computers, calculators, or adding machines too close to the edge of the
desk or other surfaces.
Machines that tend to move during operation should be fastened down or secured
with rubber feet or mats.
Electric office machines should be equipped with three-prong electrical cords.
Avoid stretching cords between desks or across aisles.
Never store combustible office materials in HVAC closets or electrical rooms.
Do not permit floor coverings to become tripping hazards.
Keep floors clean. Clean up all spills on floors immediately. Pick up papers, pencils,
clips and any objects that will cause tripping hazards.
Place wastebaskets where they will not present a tripping hazard.
Never stack anything so high as to obstruct vision.
Electrical cords and phone lines should be secured to prevent tripping hazards.
Know where building emergency exits are located. These areas should not be used for
storage.
File drawers should be closed immediately after use so no one can run into or trip
over them. Only one drawer should be opened at a time to prevent the cabinet from
falling forward.
Entryway steps should be marked with contrasting colors.
Be sure all electrical equipment is grounded and the cord is in good condition. If a
machine is shocking or smoking, unplug it and immediately report the defect.
The use of portable electric, gas or other heating devices is prohibited.
Be cautious as you approach doors that open in your direction.
Slow your pace when approaching a blind corner in a hallway.
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Do not run in corridors.
Office tables, chairs, and desks must be maintained in good condition and remain free
from sharp corners, projecting edges wobbly legs, etc.
Never use chairs, desks or other furniture as a makeshift ladder. Use a stepladder for
climbing but do not use the top two steps.
Do not lean forward in a rolling chair to pick up an object.
Keep the blades of paper cutters closed when not in use.
Never run power cords under carpet or chair pads.
Using handrails when climbing stairs
Safe Lifting Procedures
Preserve your back health by using the following lifting strategies:
Before lifting a load, think of other means of moving it using a device that can help
you to pull, push or roll the load.
Have firm footing and make sure the standing surface that you are on is not slippery.
Determine the best way to hold the load using handles, gripping areas or special
lifting tools. Get a firm grip on the load.
Keep your back straight by tucking your chin in.
Tighten your stomach muscles and lift with your legs.
Lift the load slowly.
Hold the load as close to the body as possible; be sure you position the load close to
the body before lifting.
Do not twist during your lift or when moving the load. Turn with your feet rather than
your back.
Set the load down gently, using your legs and keeping your back as straight as
possible.
Be sure your fingers are out of the way when putting the load down and when moving
the load through tight spaces.
Ask for help if you need it and use lifting tools and devices whenever they are
available.
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Onboard Safety Equipment
The following items have been placed in all vehicles:
Seat Belts - An adjustable driver's restraining belt that complies with FMVSS 209 (Seat
Belt Assemblies) and FMVSS 210 (Seat Belt Anchorages) regulations
Fire Extinguisher - A fully-charged dry chemical or carbon dioxide fire extinguisher that
has at least a 1A:BC rating and bears the Underwriter's Laboratory, Inc. label. The
extinguisher should be accessible and must be securely mounted in a visible place or a
clearly marked compartment.
Red Reflector - Three (3) portable red reflector warning devices (triangles) in compliance
with North Carolina Statutes. The triangle case must be mounted to the vehicle.
Web Cutter – Must be visible and easily accessible by the driver.
Blood-borne Pathogen Kit – Kit includes disposable gloves for your hands, disinfectant
spray for decontamination of any spill, paper towels for cleanup, absorbent powder for
cleanup, approved bags & containers for proper disposal, dust pan, brush and tongs for
handling sharps items, and disinfectant towelettes for immediate hand cleaning)
First Aid Kit – should consist of the following items:
Bandage Compress Sting, Kill Swabs
Gauze Pads Instant Cold Pack
Triangular Bandages Sterile Buffered Isotonic Eyewash
Kit
Gauze Bandages Adhesive Bandages
Triple Antibiotic Ointment Adhesive Tape
Disposable Gloves
Rescue Blanket Burn Spray
Alcohol Wipes Scissors
Optional On-board Safety Response Equipment
5 Emergency Notification Cards
1 pry bar
1 flashlight and a set of extra batteries
1 set of jumper cables
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DRIVER ON-BOARD RESPONSIBILITIES
Driver and Passenger Safety
Drivers have the right to make decisions in the moment whenever they feel unsafe, or the
safety of passengers is threatened. Training on emergency response is conducted
annually on how to deal with difficult or threatening passengers. However, Drivers may
immediately call 9-1-1, radio dispatch or drive to the closest police precinct to get help.
Fare Collection
Fares are collected at the beginning of the trip when the passenger boards the vehicle.
Drivers do not carry change, but can offer vouchers as change, e.g. passenger paying with
a $5 bill, may be offered change as vouchers.
Drivers do not pay the fares of passengers or loan money to passengers.
Child Safety
All children under 8 years old or weighing up to 80 lbs shall be transported in a child
safety seat, as required by North Carolina law.
Children who are less than age 5 or less than 40 pounds must be restrained in the back
seat if the vehicle has a passenger side front airbag and has a rear seat.
Employee Conduct
All PCT employees will follow the guidelines set forth in the Polk County personnel
policy which apply to the conduct of a county employee and disciplinary action. PCT
employees will adhere to additional conduct requirements that may apply to public
transportation systems.
Drivers do not enter passenger’s home for ANY reason.
No personal use of PCT transportation vehicles or cell phones by employees. Cell phone
calls will be limited to work related and personal emergencies ONLY. Cell phones may
be used only when the vehicle has come to a complete stop.
Drivers do accept tips. However, contributions to the transit system may be accepted in
order to expand the programs for other riders.
Drivers will make ample attempts (blowing horn, knock at door, etc.) to let passengers
know they are there for pick up. A driver will wait two (2) minutes for passengers to
board the transportation vehicle. If no response, or no significant attempt to board in two
(2) minutes, the driver will mark the trip as a “no-show” and proceed to the next
scheduled pick up.
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PASSENGER RULES
PCT passengers have a right to be treated with courtesy, dignity and respect at all times
by PCT personnel.
A passenger’s right to transportation may be terminated by the transportation system
when there is risk to safety for himself/herself, other passengers or the driver, or if the
passenger’s actions are disruptive to the point of impeding the smooth operation of the
system/vehicle. Disruptive, unruly or abusive behavior to other passengers or the driver
will not be tolerated.
No profanity or vulgarity is allowed while on board a PCT vehicle, with the exception of
passengers whose actions and verbiage are protected under ADA guidelines for
individuals with disabilities.
No weapons (knives or firearms) are allowed on PTC vehicles.
No animals other than service animals are allowed on PTC vehicles.
Passengers are not permitted to eat, drink, smoke or use other tobacco products in any
PCT vehicle. Exceptions are made to allow eating or drinking which is medically
necessary due to passenger’s medical condition or treatment, small children, and
extended out of town medical trips.
All passengers must wear seat belts. Passengers will be denied transportation services if
they choose not to abide by the seat belt policy.
No vehicle will move until all passengers have been properly restrained with seat belts,
wheel chair securement or child safety seat procedures.
No inappropriate display of affection or sexual activity to the driver or other passengers is
allowed.
No release of human waste, including spitting is allowed. This does not include instances
of vomiting or incontinence due to treatment, medication, or illness.
PCT reserves the right to refuse transport to any passenger who appears to be intoxicated
or under the influence of drugs.
Procedures for violation of these rules are as follows:
First incident: When a passenger’s behavior disrupts the driver or other
passengers, the transportation director, or his/her designated official will speak
privately with the passenger and the passenger’s sponsoring agency representative
(if the passenger is a human service agency passenger) about his/her behavior.
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The director or official will state to the passenger the reason his/her behavior is
objectionable and the steps the passenger must take to correct the behavior. The
director will also provide a written warning to the passenger.
Second incident: If the passenger continues his/her disruptive behavior, the
director or official will speak with the passenger and the passenger’s sponsoring
agency representative (if the passenger is a human agency passenger) a second
time. During this conversation, the passenger will be notified of a second written
warning stating the reasons his/her behavior is objectionable and the steps he/she
must take to correct the behavior. The warning will inform the passenger that
their riding privilege is suspended for 30 days.
Third incident: A third incident could result in a termination of transportation
privileges. The director will present to the Transportation Advisory Board the
circumstances surrounding the incidents and the board termination notice will be
written, and hand delivered to the passenger’s sponsoring agency (if the passenger
is a human services agency passenger) or sent by certified mail to his/her address
and to that of the sponsoring agency, if applicable.
The PCT director reserves the right to exceed the above violation procedures, including
calling the police and having a disruptive passenger removed, should it become necessary
for the safety of the driver and/or other passengers.
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Accident/Incident Reporting
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ACCIDENT/INCIDENT REPORTING POLICY
Title: PCTA Accident/Incident Reporting Policy Author: North Carolina Department of Transportation (NCDOT) Date: June, 2014 Summary: This policy is adapted from North Carolina Department of Transportation’s guidance to
transit agencies for accident or incident reporting.
Policy Description: It is the responsibility of every employee of Polk County Transportation Authority to report any and all accidents/incidents immediately. Drivers will provide accurate, detailed reports of all reports of all accidents using the system’s incident reporting form. Drivers should fill out an Incident Report Form if anything unusual occurs during their route. Incidents include accidents, injuries, property damage and near misses. Examples of incidents that should be recorded include but are not limited to: Passenger falls without injuries Passenger injuries (when injury occurs, fill out a passenger ID. form in addition to the
incident report) Loss of control of wheelchairs while boarding or disembarking vehicles. Difficulties with passengers that result in damage to people and/or property (example:
passenger actions such as throwing objects, etc) Equipment failures which cause delays; running over objects which could cause residual damages to tires or undercarriage; and any unusual occurrences or events that caused or could cause future problems in the safe and reliable operation of the transit system vehicle. Accident/Incidents requiring passenger medical treatment.
Accidents/Incidents which result in dollar value vehicle damage of over five hundred dollars written notice of such an incident must be given to the North Carolina Department of Transportation (NCDOT) within 30 days of the incident.
If involved in an accident, drivers must remain at the scene of the accident to make a report to law enforcement officers.
Fatal Accidents If a fatal accident occurs, the transit system must provide written notice about the accident to NCDOT by the close of the business day the accident occurs on. In addition, a report indicating the death of a person must be given to the NCDOT within 24 hours of an accident victim’s death. A written copy of local or state accident investigation reports of fatal accidents should be submitted to the NCDOT within 30 days after the accident. This operational policy was adopted by Polk County Transportation Advisory Board. Date _______________________________ System Manager (Signature) __________________ Advisory Board Chairman (Signature)
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WHAT TO DO IN THE EVENT OF A TRANSIT VEHICLE ACCIDENT
Excerpt: FTA Transit Accident/Incident Response and Investigation Procedures, Feb, 2013
2.0 Driver/Operator Responsibilities
In the following procedures, the terms “driver” or “operator” refer to any employee authorized to operate an agency vehicle in the performance of their duties.
Driver/operators must complete an Accident/Incident Report and Employee Injury Report (if applicable), and submit these reports to supervision before leaving work at the end of shift on the date of the accident/incident. Exception: If the driver/operator is incapacitated due to injury, the reports must be submitted as soon as his/her medical condition allows.
Six Basic Emergency Procedures and guidance relevant to accident/incident scene management and accident/incident reporting are provided below.
2.1 Six Basic Emergency Procedures – Driver/Operator
1 — Assess the Situation
Identify hazardous conditions or threats to life safety
Are you or passengers threatened, injured or incapacitated?
Is vehicle safe to operate, or is it damaged or disabled?
Initiate call to dispatcher if help is needed
2 — Notify Dispatcher / Request Aid
Identify yourself (route, run or ID#), and vehicle number
Location / Street and cross-street and direction headed; or facility name and address
Brief description of incident or hazardous situation
Type of help needed from 911 responders — police, fire, and emergency medical services
Number and severity of any injuries, number of passengers and if any are using mobility aids or need special assistance
Vehicle status: Are you blocking traffic and can the vehicle be moved safely?
Monitor the radio and provide updates for dispatcher and 911 responders
3 — Protect Yourself and Passengers
If exposed to a threat to life safety and it is unsafe to remain where you are, then move vehicle to a safer location
Shelter in Place: If safe, keep passengers on board for their protection
Evacuate as a last resort, only if unable to move and staying on the vehicle is a threat to life safety (See 2.7 Vehicle Evacuation – page 8)
4 — Secure the Vehicle
Stop at a safe location; or remain stopped if involved in a collision
If on a grade, turn the front wheels against the curb to prevent rollaway
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Turn on four-way flashers
Put gear selector in Park or Neutral, set parking brake, and shut off engine Note: You may need to turn the ignition or master control to On or Run to operate the doors, wheelchair lift, or bus radio
If parked on roadway, set safety (reflective) triangles to warn approaching motorists (See 2.8 Safety Triangles – page 9)
Other actions to consider if leaving the vehicle:
o Open or release doors (if air-operated, release dump valve)
o Close windows
o Check vehicle for any personal items left behind
o Use wheel chock (if available) to block the rear wheels
o If evacuating due to engine fire, pull the hood release but do not open vehicle hood (See 2.4 Vehicle Fire – Page 7)
5 — Reassure and Assist Passengers
Act as on-scene Incident Commander until relieved by a police or fire responder, transit supervisor or other qualified transit official.
Provide assistance to any injured passengers to the extent you are trained and capable; enlist help from other passengers, if possible.
Keep passengers comfortable and protect from extreme temperatures. (See 2.5 Disabled / Stranded Vehicle – page 7)
Keep passengers informed and give frequent updates:
o The nature of the delay / problem
o How long the delay is expected to last
o What is being done to respond or correct the problem
6 — Get Information for Accident/Incident Report
Use accident kit (courtesy cards) to gather incident information:
Passenger and witness information (names, addresses, phone numbers, email)
Other driver/vehicle information (driver’s license #, vehicle plate #, year, make, model, color, insurance company and policy number)
Take notes — list times and response actions you or others took
Unit # or badge # / names of police, firefighters, ambulance, supervisory, maintenance, or other personnel responding
Description of perpetrators/suspects (for criminal incidents)
Submit all courtesy cards and other information obtained to the responding supervisor, if present
Incident scene do’s and don’ts:
o Don’t discuss the incident with other involved motorists, bystanders, passengers, the media, insurance agents, attorneys, etc.
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o Don’t accept responsibility or blame others
o Don’t speculate on causes, extent of injuries, or damage
o Do cooperate with transit or public safety officers conducting an official investigation
o Do insist that investigative interviews are conducted in private
o Do refer any questions or inquiries from anyone during or after the incident to the on-scene supervisor or agency management
2.2 Vehicle Collision or Breakdown
If a vehicle collision or personal injury accident occurs, follow the 6 Basic Emergency Procedures and:
DO NOT move your vehicle unless:
o Instructed to do so by police, fire, or transit official
o The vehicle is exposed to danger (HAZMAT leak or threat of fire, or being hit by another vehicle)
2.3 If your vehicle or other vehicle nearby is leaking fuel:
Shut off engine and secure the vehicle
Evacuate passengers a safe distance away (See 2.7 Vehicle Evacuation – page 8)
If trained to do so, open battery access and shut off (disconnect) battery
2.4 Vehicle Fire
Indicators of fire: Gray or black smoke, or smell of burning oil or rubber. Note: White steam may indicate an overheated engine, rather than a fire.
Shut off engine and secure the vehicle.
Evacuate passengers a safe distance away uphill and upwind from the vehicle. (See 2.7 Vehicle Evacuation – page 8)
Use fire extinguisher if needed to help escape, not to fight the fire.
Do not open hood or engine compartment if smoke is evident; the hood release may be pulled to assist firefighters.
Dry chemical extinguishers used on buses can smother fires by cutting off the air supply. However, a small extinguisher only provides 8 to 15 seconds of chemical stream to fight the fire.
PASS method to use a fire extinguisher:
o Pull the pin
o Aim at the base of the fire
o Squeeze the trigger
o Sweep from side to side
Be ready to retreat to safety if the fire-fighting attempt fails.
Do not use water; it will spread and intensify burning fuel.
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2.5 Disabled / Stranded Vehicle
Choose a safe location, if possible:
o Off the roadway or out of the flow of traffic
o With good line of sight, not blocked by a curve or crest of a hill
o Allows for access by emergency response or service vehicles
o Has space for passengers using mobility devices to get off the vehicle
o Is close to support services (street lighting or retail establishments)
Secure the vehicle
Stay with the vehicle and keep passengers on the vehicle
Re-start the engine (if operable) and run the heater or air conditioning 10 or 15 minutes each hour if needed for passenger comfort
2.6 Transferring Passengers from One Vehicle to Another
Ensure there is a clear path between the vehicles. If possible avoid crossing over active traffic lanes.
If it is dark, use your vehicle’s headlights to light a path and get the flashlight from the emergency kit, if available.
Announce that changing to another vehicle is necessary; use voice and hand gestures to show and tell passengers where to go after leaving the vehicle.
Stand at the door to assist passengers. Offer an apology for the delay. (Also see 2.7 Vehicle Evacuation below)
2.7 Vehicle Evacuation
Evacuation is a last resort, only if the vehicle is in danger and can’t be moved:
Hang the radio handset out the window so you can reach it from the outside and/or take (personal or agency) cell phone with you.
Identify a safe refuge location for evacuated passengers Note: For a suspected explosive device, get 500 or more feet away; for hazardous material on the bus, move upwind and/or uphill.
Announce that evacuation is necessary; use PA system or loud voice and hand gestures to show and tell passengers where to gather after leaving the vehicle.
Ask able passengers to help those who need assistance (elderly or children).
Evacuate ambulatory passengers first, then those using mobility devices.
When evacuating non-ambulatory passengers:
o Use a web cutter to cut through all securement straps, if necessary. If leaving mobility devices behind, it will be easier to move the passenger out of the device if the securement straps are not cut.
o Use the ramp or lift, if possible. Manual operation may be required.
o Alternate: Lower the lift halfway down to use as a stair step to roll conventional wheelchairs out or carry non-ambulatory passengers out.
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o If the lift can’t be used, drag or carry non-ambulatory passengers through the door, leaving their mobility devices behind.
Note: Consider rescue carry techniques such as the ankle pull, shoulder pull (shown), or two-person drag. (See http://www.cert-la.com/liftcarry/Liftcarry.pdf)
o If normal exits are blocked, drag or carry non-ambulatory passengers through emergency exit windows, with assistance from outside and inside the vehicle.
o Use proper lifting techniques to avoid injury.
Once passengers are clear of the vehicle, guide passengers to the designated safe area and assess their condition.
Update dispatcher and confirm that emergency responders are en route; report on status of passengers and if there are any injuries.
2.8 Safety Triangles
Placing reflective triangles will depend on the road, traffic, and visibility, but the following general guidelines apply:
Two-lane road:
One triangle 100 feet behind the vehicle in the center of the obstructed lane
Second triangle 10 feet behind and along the left side of the vehicle
Third triangle 100 feet ahead of the vehicle in the center of the lane
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Divided highway
One triangle 200 feet behind near the right edge of the obstructed lane
Second triangle 100 feet behind in the center of the obstructed lane
Third triangle 10 feet behind and near the left side of the vehicle
On a curve or hill:
Place safety triangles to warn oncoming and overtaking traffic, consistent with examples above.
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PCT EMERGENCY RESPONSE PROTOCOL FOR SERIOUS TRANSIT VEHICLE ACCIDENT/INCIDENT
Driver – call 911 for treatment of injured passengers.
Driver – notify Dispatch of accident/incident, including location and number of injured people. Driver - respond to accident/incident scene by assisting passengers and reporting to law enforcement
when they arrive, if Driver is capable. Dispatch - receives notification of accident/incident. Dispatch - contact First Responders if they’re not already on the scene. Dispatch - send on-duty Supervisor to the scene. Dispatch - contact Management using “transit emergency call down list”. Supervisor – go to the scene and check in with Driver and law enforcement to assess the situation
and assist passengers as required. Supervisor – conduct on-site accident investigation Supervisor - report to Dispatch with assessment of accident/incident. Supervisor – takes Driver for drug and alcohol test if accident meets threshold. Dispatch - reroute service on affected route, as may be appropriate. Dispatch - send backup vehicle to the scene to transport uninjured passengers to their destination. Management - notify key officials and stakeholders. Management - notify family of Driver about accident/incident, and, if Driver is injured, the location of
medical treatment facility. Management – do not do not go to hospital; do not make any public/on the record statements
without legal consult. Management – participate in preparation of a media strategy including time and content of public
information statement. Supervisor and Driver - complete required documentation including post-accident investigation. Dispatch - resume normal service delivery on affected route when appropriate.
Management – debrief key officials and stakeholders. Management - ensure counseling is available for employee victims.
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Exposure Control
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Blood borne Pathogens/Infection Control PURPOSE The purpose of this Blood borne Pathogens Exposure Control Plan is to protect the health and
safety of all employees who can be reasonably expected, as the result of performing their job
duties, to be exposed to blood or potentially infectious materials and comply with OSHA
Standard 29 CFR 1910.1030 Blood borne Pathogens Exposure Control.
APPLICATION
This plan applies to all transit employees who are engaged in activities that involve exposures to blood and/or other body fluids.
EXPOSURE DETERMINATION
Polk County Transportation has determined that all employees of this department
can reasonably be expected to be exposed to blood or other body fluids containing
blood in the course of their work. This is because even though it is not customary,
administrative staff may need to transport passengers at some point. Therefore
related job titles are:
Transportation Manager
Senior Administrative Support Specialist
Transit Processing Assistant
Scheduler
Dispatcher
Drivers
COMPLIANCE
The following methods of compliance, as mandated by OSHA standard, will be incorporated into this exposure control plan. Polk County Transportation will determine appropriate specific guidelines for cleaning, decontamination, and waste disposal procedures. A. Universal Precautions
Universal precautions will be used in order to prevent contact with blood or other potentially infectious materials (OPIM). All blood or other potentially contaminated body fluids will be considered to be infectious. Under circumstances in which differentiation among body fluid types is difficult or impossible, all body fluids will be considered potentially infectious materials.
B. Work Practice Controls
1. Drivers are trained upon hire and annually thereafter on the
appropriate actions in the presence of blood or other body fluids.
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2. Each vehicle is equipped with a Blood borne pathogen kit which contains disposable gloves for your hands, disinfectant spray for decontamination of any spill, paper towels for cleanup, absorbent powder for cleanup, approved bags & containers for proper disposal, dust pan, brush and tongs for handling sharps items, and disinfectant towelettes for immediate hand cleaning.
C. Exposure Incident Investigation An exposure incident is defined as contact with blood or other potentially
infectious materials on an employee's non-intact skin, eye, mouth, other mucous membrane or by piercing the skin or mucous membrane through such events as needle sticks.
An exposure incident investigation form will be completed each time an exposure incident occurs (See Appendix D).
D. Hand washing
1. Polk County Transportation will provide hand washing facilities
which are readily accessible to employees, or when provision for hand washing facilities is not feasible, either an appropriate antiseptic hand cleanser in conjunction with clean towels or antiseptic towelettes.
2. Employees will wash all potentially contaminated areas with soap
and water, or flush mucous membranes with water immediately or as soon as feasible following contact of such body areas with blood or other potentially infectious materials.
3. Employees will wash their hands immediately or as soon as
feasible after removal of gloves or other personal protective equipment. When antiseptic hand cleaners or towelettes are used, hands will be washed with soap and running water as soon as feasible. Do not reuse gloves.
E. Housekeeping and Waste Procedures
1. Polk County Transportation will ensure that our facility is
maintained in a clean and sanitary condition.
2. All equipment, vehicles, environmental and working areas will be cleaned and decontaminated after contact with blood or OPIM.
a. Contaminated work areas will be decontaminated
with an appropriate disinfectant as soon as feasible, when surfaces are overtly contaminated or after any spill of blood or OPIM.
b. All trash cans, seats, seatbelts hand rails and other
surfaces which have a reasonable likelihood for becoming contaminated with blood or OPIM will be
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cleaned and decontaminated immediately or as soon as feasible upon visible contamination.
3. Materials such as towels, gloves, wipes with blood will be bagged,
tied and designated as a biohazard. The bag will then be removed from the site as soon as feasible and replaced with a clean bag. Bags designated as biohazard (containing blood or OPIM) will be red in color or affixed with a biohazard label and then disposed at St. Luke’s Hospital.
4. In the event that regulated waste leaks from a bag or container, the
waste will be placed in a second container and the area will be cleaned and decontaminated.
5. Broken glass contaminated with blood or OPIM will NOT be
picked up directly with the hands. The glass will be cleaned up using mechanical means, such as a brush and dustpan or tongs. Extreme care must be used with sharp objects so as to avoid injury. Disposal of contaminated glass is the same for other biohazardous materials.
F. Personal Protective Equipment
1. Types of Personal Protective Equipment
1. Gloves
2. Masks
a. Gloves will be worn when it can be reasonably anticipated that the employee may have hand contact with blood, OPIM, mucous membranes, and non-intact skin; and when handling or touching contaminated items or surfaces.
b. Disposable gloves will be replaced as soon as practical when
contaminated or as soon as feasible if they are torn, punctured or when the ability to function as a barrier is compromised. Disposable gloves will not be washed or decontaminated for re-use (contaminated disposable gloves do not meet the definition of infectious waste and do not need to be disposed of in red or specially labeled bags).
3.
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RESPONDING TO EXPOSURE ON TRANSIT VEHICLES
If a bio-hazardous spill occurs as part of a vehicular accident, then first aid for injured
passengers should be the first priority, along with notification of appropriate medical
assistance personnel. Bio-hazardous spills may also occur from an on-vehicle injury
without a vehicular accident. Again, first aid provision comes first. Additionally, a
bio-hazardous spill may occur as a result of vomiting or loss of bladder control, in
which case, first aid is normally not necessary. However, anytime the driver does
administer first aid, latex gloves and other personal protective equipment should be
used.
Contaminated items should be carefully placed in a red bio-hazard disposal bag.
Following first aid administration, where necessary, the vehicle must be cleared of the
spill. The following steps should be followed:
1. Put on a new pair of latex gloves;
2. Contain the spill as best as possible with paper towels and/or solidifying powder
3. Clean up spill with paper towels, or if a solidifying powder is used, use a dustpan
and brush.
4. Clean area of spill with the cleaning or decontamination solution and wipe with
paper towels and/or fresh solidifying powder.
5. Place all items used to clean spill into bio-hazardous waste disposal bag.
6. If the exterior of the disposal bag has not been contaminated by the spill, then
remove both Latex gloves being careful to avoid contact with exposed skin. Place
them in the disposal bag, and seal the bag.
7. If the exterior of the bio-hazardous waste disposal bag has been contaminated by
the spill, seal the bag and place inside another bag.
8. Used Biohazard Bags Disposal Site:
St. Luke’s Hospital, 101 Hospital Drive, Columbus, NC 28722
Used biohazard bags are to be delivered as soon as possible to the BioHazard Disposal
room at St. Luke’s Hospital located on the dock in the rear of the hospital. See the
Nurse Supervisor on duty if there is no access to the disposal room. Do not leave the
hospital site without delivering the bag, as there are no other disposal sites in Polk
County. [Contacts: Jeff Gillespie or Keith White, 828-894-3311.]
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POTENTIAL WORK SITE
HAZARDS IDENTIFICATION
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POTENTIAL WORK SITE
HAZARDS IDENTIFICATION
I. POLICY
A. The Transportation Manager shall identify at least ANNUALLY any potential
Occupational Safety or Health Hazards at that work site.
1. Any time a new substance, process, procedure, or piece of equipment is
introduced and presents a potential hazard or a hazard is identified during
a Safety Inspection, an updated Identification must be completed
IMMEDIATELY.
B. A copy of the completed Hazards Identification shall be posted at the Work Site
and must be reviewed with any new employee assigned to that Work Site
BEFORE the new employee begins to work and will be recorded on the
Employee Welcome Aboard Orientation form.
A copy of the completed Hazards Identification must also be forwarded to the
applicable Program Manager/Director and Safety Officer for review action and
for file for follow-up inspections.
II. HAZARDS IDENTIFICATION
Potential Hazards Employee Action to be Followed
1. Being struck by moving vehicle Use caution when walking through
parking areas
2. Trip and fall over uneven surfaces inside
building
Watch your step and always use
caution when entering and exiting
facility and rooms
3.Trip and fall over uneven surfaces outside
building such as parking curb or uneven
pavement
Watch your step and always use
caution when entering facility and
walking through parking areas
4. Pinched finger or appendage closing doors
or gates.
Be careful closing doors and gates and
use caution to keep fingers out of pinch
points
Completed by:
Date:
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III. REVIEW ACTION
No remediation action possible
Remediation to be done
Hazard Action Schedule Responsibility
1.
2.
3.
4.
5.
Comments:
By:
Manager/Director
Date:
IV. FOLLOW UP ABATEMENT ACTION
Hazard Abatement Action
Completed
Date Completed By
1.
2.
3.
4.
5.
Submitted by:
Position
Date:
Reviewed by:
Position
Date:
Reviewed by:
Safety Officer
Date
Comments:
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Threat and Vulnerability Assessment
Threat and vulnerability assessment offers Polk County Transportation the ability to identify
critical assets and their vulnerabilities to threats, to develop and implement countermeasures, and
to monitor and improve program effectiveness. This analysis is guided by clear investigation of
three critical questions:
1. Which assets can we least afford to lose? 2. What is our responsibility to protect these assets? 3. Where do we assume total liability for risk, and where do we transfer risk to local public
responders, technical specialists, insurance companies, and the Federal government?
4.1 Threat and Vulnerability Identification
The primary method used by Polk County Transportation to identify the threats to the transit
system and the vulnerabilities of the system is the collection of reports submitted by drivers and
passengers and information provided by local law enforcement and contractors.
Information resources include the following:
Operator incident reports
Risk management reports
Vehicle maintenance reports
Customer satisfaction surveys
Passengers' letters and telephone calls
Management's written concerns
Staff meeting notes
Special requests
Type of incidents
o Crimes against persons
o Crimes against property
o General incidents
Periodically, and as necessary, the Consolidated Human Service Agency Board will review
security information resources. This will help to determine if additional methods should be used
to identify system threats and vulnerabilities. A formal evaluation program may be
recommended to ensure that security procedures are maintained and that security systems are
address the needs of the system.
In addition, continuous collaboration with the County’s Emergency Management Director, as
currently exists, will provide the assistance and guidance needed to ensure the security of
passengers, employees, and property. Other groups available for immediate assistance include
local fire and police departments, Emergency Management Services and the Polk County
Sheriff’s Department.
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Security testing and inspections may be conducted to assess the vulnerability of the transit
system. Testing and inspection includes the following three-phase approach:
Equipment preparedness - to ensure that security equipment is operable and in the
location where it belongs.
Employee proficiency - To ensure that employees know how and when to use security
equipment.
System effectiveness - To evaluate security by employing security system exercises.
4.2 Threat and Vulnerability Assessment
The threats which are most likely to occur include the following disruptive incidents:
Drunkenness
Disorderly conduct
Disputes
Unexpected violent behavior
Dementia related behavior
Unwelcome sexual advances toward other passengers
Other potential occurrences include:
Fare evasion
Loud radios/behavior
Smoking
Littering
Eating/drinking
On the basis of need for decisions related to security, major initiatives will be presented by the
Consolidated Human Services Director to the County Manager and then to the Polk County
Board of Commissioners.
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EMERGENCY ACTION PLAN
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POLK COUNTY TRANSPORTATION
EMERGENCY ACTION PLAN
I. SCOPE AND APPLICATION
An effective emergency action plan provides many workplace benefits, some of which include
increased sense of security, understanding what to do in the event of an emergency, and overall
awareness of different types of emergencies. Despite the best prevention efforts, emergencies do
occur. This program outlines procedures for best preparing for these emergencies and is intended
to ensure that they are handled appropriately.
II. IMPLEMENTATION
Management has the responsibility for the facility’s Emergency Action Plan. To ensure the
safety of our employees and protection of property, this plan will be reviewed, updated and
revised as needed. This plan will be reviewed by: 1) existing employees of the building 2) any
new employee of the building, and 3) when the plans are updated.
This plan will be kept in readily accessible locations so that employees can review it when
needed. Any questions regarding this plan should be directed to the Transportation Manager.
The Emergency Action plan includes, but is not limited to, the following elements:
Emergency evacuation procedures and emergency evacuation routes
Emergency lockdown procedures
Weather Emergencies
An accounting procedure for all employees/tenants after an evacuation
The required method of reporting all emergencies
Emergency contact list for the building
III. PROCEDURES
1. Fire/Smoke Detector Activation or Reported Fire in the Building/Evacuation
Polk County Transportation is housed in a single story brick structure, approximately
1,860 square feet, with one hallway down the center of the narrow building. Exit signs
are posted that lead to a single exit door. In the event of a smoke detector activation or
reported fire, all employees will proceed to that exit.
If the exit is blocked by smoke or fire, windows will be used as exit points since the
building is one story. Employees will assist the public in exiting the building as well.
Everyone will go to the fountain across the street at Veteran’s Park (corner of Gibson and
Ward St.) for accountability purposes. If the park is deemed unsafe, proceed to the
Columbus Fire Department which is one block away on the corner of Ward and Peak St.
No one will re-enter the building until it has been deemed safe by the fire department or
Fire Marshal.
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2. Emergency Lockdown
There are many situations that may require an emergency lockdown. Such situations
could include: notification by emergency services; an act of violence or imminent threat
to employees, or the public doing business in the facility; or at any point an employee
feels their safety is being compromised.
To activate an emergency lockdown, the Transportation Manager/designee will announce
“CODE BLUE!” Once the announcement has been made, all employees should
immediately close and lock the doors, barricade doors if possible, turn off all lights, close
the blinds, and silence their cell phones. Call 9-1-1 immediately and give them as much
information as possible. No one should unlock their doors until directed by law
enforcement officers. Everyone should remain calm and quiet until the emergency is
over.
3. Weather Emergencies
Weather emergencies could happen without notice. An all hazards alert weather radio is
located in the building and monitored at all times. Emergency situations can include:
A. Severe Thunderstorm Warning- All employees and the public should seek shelter
indoors away from windows and doors, remain inside until the storm has passed.
B. Tornado Watch- Monitor weather radio and be ready to move to designated area.
C. Tornado Warning- Employees and passengers should move into the hallway and away
from windows and doors, protecting their heads from potential flying debris. Everyone
should stay inside until it is certain the storm has passed. No one should ever leave the
building and try to outrun a tornado.
4. Accountability
In the event of an evacuation, employees and passengers should meet at the fountain at
Veteran’s Park on the corner of Gibson and Ward St. If that location is unsafe, proceed
to the Columbus Fire Department one block away on the corner of Ward and Peak St.
This location is where emergency services will come to make sure everyone is accounted
for. All employees should report to this location; no one should leave until they have
been advised they can do so by the incident commander of the emergency, or by their
department head.
5. Reporting Emergencies
In the event of any emergency, 9-1-1 should be called immediately. A button on each
phone has been programmed to dial 9-1-1 automatically when it is pressed. The caller
should give as much information as possible to what type of emergency it is. If there is a
fire call 9-1-1 from outside the building.
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6. Emergency Contact Information
Employees have phone numbers for the department management. Phone numbers for
the Maintenance Department, Emergency Management Director/Fire Marshall also are
posted in the building.
7. Employee
Training is coordinated with the Emergency Management Director/Fire Marshall. The
plan is updated when any changes occur. Emergency drills should be practiced at
minimum twice a year. This should include fire drills, tornado drills, and lockdown drills.
The building manager, or designee, is responsible for coordinating the training and
should schedule such training and keep records of the time, date, and who participated in
the drill. Procedures must be reinforced and encouraged so they are not forgotten.
IV. PLAN REVIEW
This emergency action plan should be reviewed annually, or when changes are needed. It is the
responsibility of the Consolidated Human Services Director and Transportation Manager to
ensure the plan is regularly reviewed and kept up to date.
EMERGENCY CONTACT INFORMATION
Building Manager- Dianne Timberlake 828-894-8203 ext. 2223
CHSA Director – Josh Kennedy 828-894-2114 ext. 228
County Manager – Marche Pittman 828-894-3301 ext. 7
Maintenance- Mickey Edwards 828-894-5350
Fire Marshal/Emergency Management 828-894-6342
St. Luke’s Hospital 828-894-3311
Poison Control 1-800-222-1222
Columbus Fire Dept. Emergency: 9-1-1 Non-emergency: 828-894-3667
Tryon Fire Dept. Emergency: 9-1-1 Non-emergency: 828-859-9566
Saluda Fire Dept. Emergency: 9-1-1 Non-emergency: 828-749-9816
Polk County Sheriff Emergency: 9-1-1 Non-emergency: 828-894-3001
Polk County EMS Emergency: 9-1-1 Non-emergency: 828-894-3067
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Safety and Inclement Weather
In inclement weather (i.e. snow, ice, severe rain, flooding, fog or wind), Polk
County Transportation will take all precautions to ensure the safety of its
employees, passengers, and equipment. A series of steps have been established in
inclement weather.
1. PCT follows the Polk County Schools inclement weather schedule for ice
and snow. If other weather conditions such as flooding, fog or wind cause
safety concerns a decision will be made by the Transportation Director
and County Manager to account for everyone’s safety.
2. If Polk County government office hours are canceled or delayed, PCT
will follow the announced schedule.
3. When weather related issues affect access to passenger property, riders
may be asked to walk to the end of their driveways to meet the vehicle.
4. TV news channels and internet sites, the county’s website and telephone
recordings are used to notify the public of closings and delays.
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SECURITY
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SECURITY Purpose
The overall purpose of Polk County Transportation’s Security Program is to optimize --
within the constraints of time, cost, and operational effectiveness -- the level of protection
afforded to Polk County Transportation’s vehicles, equipment, facilities, passengers,
employees, volunteers and contractors, and any other individuals who come into contact
with the system both during normal operations and under emergency conditions.
The security of passengers and employees is paramount to promoting the objectives of
FTA, NCDOT and their partner organizations in developing a Security Program. Polk
County Transportation will take all reasonable and prudent actions to minimize the risk
associated with intentional acts against passengers, employees and equipment/facilities.
To further this objective, Polk County Transportation has developed security plans and
procedures and emergency response plans and procedures. The plans have been
coordinated with local law enforcement, emergency services and with other regional
transit providers. To that end, inter-agency exercises are conducted in alignment with
emergency planning, critical assets are assessed and measures necessary to protect local
residents are fully addressed.
Goals
1. Ensure the protection and safety of system employees, passengers, vehicles and
equipment.
2. Ensure that security and emergency preparedness are addressed during all phases
of system operation, including the hiring and training of agency personnel; the
procurement and maintenance of agency equipment; the development of agency
policies, rules, and procedures; and coordination with local public safety and
community emergency planning agencies.
3. Promote analysis tools and methodologies to encourage safe system operation
through the identification, evaluation and resolution of threats and vulnerabilities, and
the on-going assessment of agency capabilities and readiness.
4. Create a culture that supports employee safety, equipment/facility protection and
security and safe system operation (during normal and emergency conditions) through
motivated compliance with agency rules and procedures and the appropriate use and
operation of equipment.
Objectives
The reality of our present environment is that every possible threat may not be
immediately identifiable. However, Polk County Transportation can take steps to be
more aware, to better protect passengers, employees, facilities and equipment. In
PCT System Safety Plan Page 77 of 106
addition, PCT stands ready to support community needs in response to major
catastrophes. To this end, our Security Program has five objectives:
1. Achieve a level of security performance and emergency readiness that meets or
exceeds requirements
2. Increase and strengthen community involvement and participation in the safety
and security of the system
3. Develop and implement a vulnerability assessment program, and based on the
results of this program, establish a course of action for improving physical
security measures and emergency response capabilities
4. Expand training for employees, volunteers and contractors to address security
awareness and emergency management issues
5. Enhance coordination of efforts with NCDOT/PTD regarding security and
emergency preparedness issues.
Program Guidelines
Polk County Transportation actively works to ensure compliance with FTA and NCDOT
regulations and policies for safety and security with the following intents:
1. The Security Plan is reviewed/updated every three years or as necessary by the
Transportation leadership.
2. Key staff members are familiar with the Security Plan; dispatcher, administrative
assistant and scheduler.
3. The Security Plan is placed in a binder for continuous access to employees.
4. Security awareness is included in regular meetings.
5. A plan is in place to monitor facilities and vehicles on a regular basis.
6. Security responsibilities are defined, delegated and assigned.
7. The Director is informed promptly of security issues and works with appropriate
leadership within the County to develop solutions.
8. Procedures are established to control access to secure areas and vehicle
operations.
9. Facilities and vehicles are monitored by local law enforcement through random
patrols since the Sheriff’s office is in close proximity to PCT facilities.
10. After normal hours of operation the facility and vehicles are secured.
11. Employees are trained in reporting suspicious people, activities, packages, devices
or vehicles.
12. Employees are trained how to protect themselves and passengers in case of an
explosion or evacuation when a suspicious package is identified.
13. Department heads/Director/designees are trained in security incident
management.
14. Employees are trained on procedures for responding to bomb threats or similar
threats to include evacuation and search procedures.
15. Safety and emergency response policies are defined and communicated to
employees.
16. Policies are developed for responding to passenger, vehicle or traffic emergencies.
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17. Procedures are developed to show appropriate degree of supportiveness for
drivers when emergency situations occur.
18. Law enforcement and emergency response personnel are informed of planned
changes to system facilities, operations, etc.
19. Training exercises are coordinated with law enforcement and emergency service
personnel.
20. The Emergency Management Plan is integrated with Regional Emergency
Management Plans.
21. A Mutual Aid Agreement is established with regional public agencies such as
local government, Fire and Police to coordinate actions during natural or other
disasters.
22. Roles and responsibilities are defined and assigned to employees before
emergencies occur.
Security Through Vehicle Cameras
Purpose
The need to ensure security and safety must be balanced with an individual’s right to privacy. The
purpose of this policy is to establish procedures which are intended to achieve this balance.
Specifically, this policy addresses requirements and responsibilities with respect to:
The installation and operation of video/audio surveillance systems on Polk County
Transportation vehicles;
The use of the information obtained through video/audio surveillance systems on Polk
County Transportation vehicles; and
Custody, control, access to and retention of records created through video/audio
surveillance systems on Polk County Transportation vehicles.
Policy Statement
Video/Audio surveillance, when utilized with other security measures is an effective means of
ensuring the security and safety of vehicles operated by Polk County Transportation. The policy is
administered by the Director or a designee. The use of the video/audio surveillance system is to
enhance passenger, personnel and vehicle security. The system begins recording every time the
vehicle is started and continuously captures video/audio data while the vehicle is in operation. The
recordings cannot be viewed in “real-time.”
Video/audio data may be used for the following purposes:
1. To follow up on passenger reports or complaints related to driver or vehicle performance
2. For performance evaluations and/or disciplinary action which are protected as confidential
information under Article 7, G.S. 126.
3. To assist public law enforcement agencies in criminal investigations, intelligence records;
Innocence Inquiry Commission records, G.S. 132-1.4 as required by North Carolina or
Federal Law.
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Facilities Security
Locking/Unlocking Building Procedures
1. Keys are issued to PCT employees for access to the building when scheduled
for work. The building is opened for the business day at 8 AM, though
employees may be in the building earlier.
2. Each employee is responsible for locking the front door and turning off the
lights when checking in or out for their shift when the office is closed.
3. The office staff member who is last on duty is responsible for checking
heat/air settings, making sure all office equipment and lights are turned off for
the day, and the building is locked for the evening.
4. The last driver out of the bus garage will secure the gate and lock it before
departing.
5. For personal safety, all employees will park as close to the building as
possible when entering and exiting the building before or after office hours.
Drivers use flashlights for early morning pre-trip inspections.
6. The gate to the bus garage remains locked overnight.
Office Procedures
1. Fares are collected in locking zippered bags, or in fare boxes. They are
recorded on the manifest.
2. Fare payments are processed with deposits made at least three times each
week to the County Finance office.
3. Attached to the deposit is the daily log sheet of monies received.
4. Office staff receive updated driver contact information which is posted at each
desk for emergencies.
5. Suspicious or unruly activity in or around the office building is reported to
law enforcement immediately.
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FIRE SAFETY
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FIRE SAFETY PLAN PURPOSE: The purpose of this plan is to prevent potential injuries and deaths and to protect county property
from damage or loss due to fire. This plan includes fire prevention, building exits, fire
extinguishing, emergency evacuation, and employee training.
This plan will be reviewed with all new employees when they begin their job and with all
employees when the plan is changed.
FIRE PREVENTION: Our first line of defense against fire is to prevent it in the first place. It is the responsibility of all
employees to prevent fires. All employees will be apprised of the potential fire hazards in the
work area and trained in safe work procedures and practices. Employees are expected to follow
proper procedures to prevent fires and to notify their supervisor or other management personnel
if they observe any condition that could lead to the ignition of a fire or could increase the spread
of a fire.
The following are some general fire prevention practices and procedures that should be followed:
· All ignition sources (i.e., open flames, spark producing equipment, electric motors, heating
equipment, etc.) should be controlled and contact with combustible and flammable materials
must be avoided. Keep all combustible materials at least five feet from such ignition sources and
all flammable liquids at least twenty feet away.
· Avoid the use of extension cords. Any damaged or frayed electrical wiring, equipment cords,
should be removed from service immediately and replaced or repaired.
· Avoid the use of flammable liquids inside the building. Effort must be made to prevent spills
of flammable liquid or its vapor or spray from coming in contact with any ignition source. All
flammable liquids must be stored in proper flammable liquid storage containers and kept in the
proper storage cabinets.
· Housekeeping and storage practices are critical to preventing fires. Potentially combustible
materials must be stored appropriately with space provided to prevent easy spread of fire and to
allow for access to extinguish any fire that may start. Trash, scrap, and other unnecessary
combustibles must be cleaned up immediately and placed in proper disposal containers.
· Smoking is prohibited on our premises.
FIRE EXTINGUISHERS: · Each area of our building has a full complement of the proper type of fire extinguisher for the
fire hazards present. Our fire extinguishers will be inspected annually by a fire protection
equipment company and tagged with the date of inspection. Fire Extinguishers are inspected
monthly to ensure the needle is in the green and they are fully charged. If a fire extinguisher is
used or discharged for any reason, it must be removed from service and replaced with another
properly charged extinguisher while it is being recharged. A fire extinguisher report, signed by
the department head is submitted monthly to the Emergency Management Director/Fire
Marshall.
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· Employees who are expected or anticipated to use fire extinguishers will be instructed on the
hazards of fighting fires, how to properly operate the fire extinguishers available, and what
procedures to follow in alerting others to the fire emergency. These employees will attempt to
extinguish only small incipient fires.
If a fire cannot be immediately and easily extinguished with a fire extinguisher, the employees
will evacuate the building rather than try to fight the fire. All employees who are not trained and
designated to fight fires are to immediately evacuate the building at the first sign of fire and are
prohibited from using an extinguisher.
EMPLOYEE TRAINING:
All new employees will receive fire prevention and emergency evacuation training when they are
hired. All employees will receive refresher training and a review of this plan on an annual basis.
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Maintenance
PCT System Safety Plan Page 85 of 106
Maintenance
April 17, 2007
TO: Community Transportation Systems
FROM: NCDOT/PTD
SUBJECT: Maintenance Plan
Recipients must keep Federally-funded equipment and facilities in good operating order.
Recipients must have a written maintenance plan. The maintenance plan should identify
the goals and objectives of a maintenance program, which may include vehicle life,
frequency of road calls, maintenance costs compared to total operating costs, etc. The
maintenance program should also establish the means by which such goals and objectives
will be obtained.
At a minimum, the plan should designate the specific goals and objectives of the program
for preventive maintenance inspections, servicing, washing, defect reporting,
maintenance-related mechanical failures, warranty recovery, vehicle service life, and
vehicle records. The program must address the particular maintenance cycles for each
capital item.
Recipients must have records showing when periodic maintenance inspections have been
conducted on vehicles and equipment. Include information showing that the periodic
maintenance program meets at least minimum requirements of the manufacturer.
Maintenance of ADA elements may be incorporated in the regular maintenance plan or
addressed separately. At a minimum, the grantee must demonstrate that such features as
lifts, elevators, ramps, securement devices, signage, and communications equipment are
maintained and operational. The recipient is required to develop a system of maintenance
checks for lifts on non-rail vehicles to ensure proper operation. Additionally, a recipient
is required to remove an accessible van with an inoperable lift from service before the
next day, unless no spare vehicles are available to replace that vehicle. When a vehicle
with an inoperable lift is operated, the vehicle must not be in service for more than five
days.
Recipients must keep written maintenance plans and checklist systems, as well as
maintenance records for accessible equipment.
Recipients are required to maintain systems for recording warranty claims and
enforcement of such claims. Recipients should have written warranty recovery
procedures. The warranty recovery system should include warranty records and annual
summaries of warranty claims submitted.
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Federally funded equipment needs to be maintained whether operated directly by a
recipient or by a third-party contractor. When a recipient has contracted out a portion of
its operation, a maintenance plan for Federally-funded equipment should be in existence
and be treated similarly to a recipient-operated service. In those cases, the third-party
contractor must have in place a system to monitor the maintenance of federally funded
equipment.
Preventive maintenance is a term used to describe the performance of regularly scheduled
maintenance procedures of a vehicle to prevent the possibility of malfunction. It is the
policy of Polk County Transportation to follow the required maintenance set forth by the
manufacturers’ standards. All preventative maintenance will be reported and completed
in a timely manner.
VEHICLE MAINTENANCE
Each PCT vehicle is assigned a number which is affixed in a visible location (driver side
front under the headlight, on the cover for the gas tank and the back passenger side above
the brake light. Lettering to include the phone number and transit system’s name are
applied to the vehicles after purchase.
Every transit driver is responsible for ensuring that periodic maintenance is performed on
the vehicle assigned to him/her. The transit driver will indicate on the Pre-Trip
Inspection Form when the vehicle is within 500 miles of the next scheduled service.
All requests for service and maintenance are given to the Transit Processing Assistant.
Repairs are posted on the Maintenance Repair form. A copy of the form is taken with
the vehicle to the maintenance provider and a copy of the form is filed with the TPA and
posted in the Vehicle Maintenance Log.
In the event of a mechanical failure while the vehicle is in service, the driver will call the
TPA/Dispatch to report the need for service. The coordinator will contact the
maintenance provider during normal business hours or the wrecker service at other times.
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Preventive Maintenance Standards
All vehicles, wheelchair lifts and associated equipment, system owned or operating under
contract with the system, are placed on a comprehensive preventive maintenance program
for the purpose of increasing safety and reducing operational costs.
The Preventive Maintenance Plan should consist of:
Making preventive maintenance arrangements
Conducting a Pre/Post-Trip Inspection course for drivers
Completing a corresponding inspection checklist
Utilizing AssetWORKS Fleet Management Program to document, schedule and
track equipment maintenance
Maintaining maintenance records on file for each vehicle
Completing statistical reporting
Reporting common problems
Utilizing manufacturer’s Preventive Maintenance Guidelines Manual
Keeping all maintenance records for the life of the vehicle to include three (3)
years after disposition
*Note: The Preventive Maintenance Program has been developed for the purpose of
safety, reliability and vehicle use longevity. The guidelines are not designed to interfere
with or violate the Manufacturer’s Warranty Maintenance Schedule.
PCT System Safety Plan Page 88 of 106
Maintenance Records
Polk County Transportation will retain all records pertaining to maintenance, service,
warranty and other documents as required for vehicles, wheelchair lifts and associated
equipment. The records will be maintained for at least the life of the vehicle which includes
three (3) years after the vehicle’s disposal.
Maintenance Records Include:
AssetWORKS Fleet Management Program documentation
Documents showing:
1. Vehicle identity
2. Vehicle maintenance and inspection dates for wheelchair lifts and associated
equipment
3. Mileage
4. Identity of contractors providing non-owned vehicles
5. Maintenance contractors' names and addresses
6. Vehicle accident reports
7. Reporting and evaluating maintenance systems
8. Notice to NCDOT of a fatal accident by the close of business or the end of the
working day
9. Notice to ncdot within 24 hours of a fatal death that occurs within 30 days as a
result of an accident
10. Notice to NCDOT within 48 hours all accidents/incidents 11. Drivers’ daily pre/post-trip inspection checklists* maintain the previous (5)
years (ref: 49 CFR 18.42)
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Annual PTMS Inspection
Form must be completed and maintained with vehicle maintenance records.
Date: ____________________________________________
Vehicle: __________________________________________
Wheelchair Lift Cycle Reading: _______________________
Odometer Reading: _________________________________
Inspector: _________________________________________
Inspection Key
For Each Item
OK =OK
"X" = Adjusted
"0"= Repairs Are Necessary
For Each "0" Give an Explanation
Body
___ Check windshield and other glass for cracks/damage
___ Check wheels for cracks/damage
___ Interior and exterior decals, signs, numbers (ex: railroad crossing, no turn on red,)
___ Body damage
___ Destination signs for proper operation (Front, Rear, Back)
___ General physical condition of the vehicle
___ System name completely spelled out and condition
___ Sign identifying the vehicle as “Available for Public Use” if required
PCT Vehicle Maintenance Schedule In Asset Works
PCT Vehicle Maintenance Schedule A B C D E
PM TASK Description 5000 15000 60000 105000 120000
PMPT01 Perform pretrip inspection; make repairs as necessary X X X X X
PMMP-00 ***** multipoint inspection ***** X X X X X
PMDSC-07 Warning system: horn;switches gauges;trouble light;backup X X X X X
PMDSC-08 Windshield wipers; wiper fluid / speed; condition/operation X X X X X
PMDSC-09 All glass: windshield; rear; and side glass for condition X X X X X
PMDSC-10 Comfort system: heater; defroster; air conditioner-operation
X X X X X
PMUHI20 Air filter in good condition X X X X X
PMSAC29 Check for oil leaks X X X X X
PMSAC55 Inspect complete exhaust system and heat shields X X X X X
PMSAC03 Steering tight / no slack X X X X X
PMMP-01 Shocks/struts: other suspension components; leaks/damage X X X X X
PMMP-02 Brake system: lines;hoses;parking brake;wheel end play/noise
X X X X X
PMMP-02A Inspect brake pads & rotors; replace if necessary X X X X X
PMMP-03 Engine cooling system: hoses and clamps X X X X X
PMSOI-01 Fluids/level/lines:transmission; filter; power steering;axle X X X X X
PMUHI07 Battery: secure; terminals clean; performing properly X X X X X
PMUHI98C Inspect accessory drive belt(s) X X X X X
PMHBI93 Rotate tires; inspect for wear and tear X X X X X
PMEXT-01 Tires; tread; wear; wheel lugs; hubcaps; valve cores condit X X X X X
PMDSV02 Tread depth l/f ______/32 pressure ________ X X X X X
PMDSV04 Tread depth l/r outside ______/32 pressure _______ X X X X X
PMDSV05 Tread depth l/r inside ______/32 pressure __________ X X X X X
PMRSV02 Tread depth r/f _______/32 pressure ______ X X X X X
PMRSV04 Tread depth r/r outside _______/32 pressure ______ X X X X X
PMRSV05 Tread depth r/r inside _______/32 X X X X X
PCT System Safety Plan Page 91 of 106
pressure _______
PMDC01 ***** other items ***** X X X X X
PMSAC28A Change oil; replace oil filter; use oem recommended oil X X X X X
PMSAC93 Inspect wheels for end pay and noise X X X X X
PMUHI05 Brake master cylinder full / no leaks X X X X X
PMWDE81A Inspect cabin air filter, if equipped X X X X X
PMUHI01 Transmission fluid full / no leaks X X X X
PM255A Lubricate front axle and u joints X X X X
PMSAC97 Inspect half shaft dust boots; if equipped X X X X
PMSAC91A Inspect steering linkage;driveshaft;ball/u-joints;lubricate X X X X
PMWDE81 Replace cabin air filter (if equipped) X X X X
PMSAC52 Change fuel filter X X
PMSAC51 Change transmission fluid and replace filter X X
PMSAC79 Replace wheel bearing grease; grease 4x2 wheel bearing seals X X
PMSFW61 Replace climate-controlled seat filter (if equipped) X X
PMSAC57A Inspect spark plugs; replace as necessary X X
PMSAC63 Change motorcraft premium gold engine coolant X
PMSAC68 Replace rear axle fluid on dana axles; synthetic lubricant X
PM-QT12 Check operation of all emergency exits; hatch/windows/doors X X X X X
PM-CAM-00P
***** perform 6 month camera inspection ***** X X X X
PMSEON-1 Check operation; adjustment and condition of all cameras X X X X
PMSEON-2 Check camera system dvr recording properly; lights on etc X X X X
PMSEON-3 Clean back of camera dvr with compressed air X X X X
Wheelchair Lift Maintenance Schedule
Perform lift maintenance at scheduled intervals according to number of cycles or elapsed time, whichever
comes first. Correct any potentially dangerous situations at once.
Inspection: Before starting your day, and as part of your pre-trip inspection, operate ramp a minimum of one complete cycle and inspect each of the following:
Does the vehicle interlock(s) function as intended?
Does the ramp deploy when the ramp interlock is activated as intended?
Does the control switch(es) function properly?
Does the ramp cargo door light (if equipped) function as intended?
Do the lift cargo door securement devices function as intended (if equipped)?
Does the ramp safely clear the cargo door as the ramp is deployed and stowed?
Does the ramp operate smoothly (no jerking or abnormal movement)?
Does the ramp operate at normal speed?
Is the power source adequate?
Is ramp operation quiet (no rattles, abnormal sounds, etc.)?
Is the ramp antiskid in place, worn or damaged?
Can you visually detect any ramp wear, damage, misalignment, loose bolts, broken welds or any abnormal conditions?
Post-Trip Inspection:
Operate ramp minimum one complete cycle and check each of the above daily pre-trip inspections if applicable for your daily inspection routine (outlined by your transit agency).
Clean ramp surfaces where wheelchairs travel
Clean and lubricate key locations based on ramp usage frequency and climate conditions (outlined by your transit agency). Lubrication procedures should be performed by a Braun authorized service representative as detailed in this manual.
Wheelchair Lift Inspection Tasks and Schedule from Asset Works
CLASS_CLASS_CODE = PCT-PM-BRAUNLIFT
PCT-PM-BRAUNLIFT, LIFT-A
PM Task Description PMBL750-00P
****PERFORM BRAUN WHEELCHAIR LIFT 750 CYCLE INSPECTION****
PMBL750-1100
APPLY LIGHT OIL OUTER BARRIER PIVOT POINTS (2)
PMBL750-1101
APPLY LIGHT OIL OUTER BARRIER LATCH PIVOT POINT
PMBL750-1102
APPLY LIGHT GREASE TO BOTH SIDES OF OUTER BARRIER LATCH SLOT
PMBL750-1103
APPLY LIGHT OIL OUTER BARRIER LEVER BEARINGS (2)
PMBL750-1104
APPLY LIGHT OIL LIFT-TITE LATCHES (LOWER PIVOT POINTS-2)
PMBL750-1105
APPLY LIGHT OIL LIFT-TITE LATCH GAS (DAMPENING) SPRING PIVOT
PMBL750-1106
INSPECT LIFT-TITE LATCHES; GAS SPRINGS; WEAR; DAMAGE; SECURE
PMBL750-1107
INSPECT OUTER BARRIER FOR PROPER OPERATION; CORRECT; REPLACE
PCT System Safety Plan Page 93 of 106
PMBL750-1108
INSPECT OUTER BARRIER LATCH; OPERATION; SECUREMENT
PMBL750-1109
INSPECT LIFT FOR WEAR; DAMAGE; ABNORMAL CONDITION; CORRECT
PMBL750-1110
INSPECT LIFT FOR RATTLES
PMBL750-1111
ADJUST FOLD PRESSURE; OUTER BARRIER FOLD PRESSURE
PMBL750-1112
VERIFY FMVSS 403 404 CERTIFICATION CHECKLIST
PMBL01-00 LIFT CYCLE COUNT ___________
PCT-PM-BRAUNLIFT, LIFT-B
PM Task Description PMBL1500-00P
****PERFORM BRAUN WHEELCHAIR LIFT 1500 CYCLE INSPECTION****
PMBL750-1100
APPLY LIGHT OIL OUTER BARRIER PIVOT POINTS (2)
PMBL750-1101
APPLY LIGHT OIL OUTER BARRIER LATCH PIVOT POINT
PMBL750-1102
APPLY LIGHT GREASE TO BOTH SIDES OF OUTER BARRIER LATCH SLOT
PMBL750-1103
APPLY LIGHT OIL OUTER BARRIER LEVER BEARINGS (2)
PMBL750-1104
APPLY LIGHT OIL LIFT-TITE LATCHES (LOWER PIVOT POINTS-2)
PMBL750-1105
APPLY LIGHT OIL LIFT-TITE LATCH GAS (DAMPENING) SPRING PIVOT
PMBL750-1106
INSPECT LIFT-TITE LATCHES; GAS SPRINGS; WEAR; DAMAGE; SECURE
PMBL750-1107
INSPECT OUTER BARRIER FOR PROPER OPERATION; CORRECT; REPLACE
PMBL750-1108
INSPECT OUTER BARRIER LATCH; OPERATION; SECUREMENT
PMBL750-1109
INSPECT LIFT FOR WEAR; DAMAGE; ABNORMAL CONDITION; CORRECT
PMBL750-1110
INSPECT LIFT FOR RATTLES
PMBL750-1111
ADJUST FOLD PRESSURE; OUTER BARRIER FOLD PRESSURE
PMBL750-1112
VERIFY FMVSS 403 404 CERTIFICATION CHECKLIST
PMBL1500-100
APPLY GREASE TO CONTACT AREAS INNER OUTER FOLD ARMS (2)
PMBL1500-101
APPLY LIGHT OIL PLATFORM PIVOT PIN BEARINGS (4)
PMBL1500-102
APPLY LIGHT OIL OUTER FOLD ARM BEARINGS (8)
PMBL1500-103
APPLY LIGHT OIL INNER ROLL STOP PIVOT BEARINGS (2)
PMBL1500-104
APPLY LIGHT OIL STOP LEVER BEARINGS (2)
PMBL1500-105
APPLY LIGHT OIL INNER STOP LEVER SLOT (2)
PMBL1500-106
APPLY LIGHT OIL SADDLE SUPPORT BEARINGS (8)
PMBL1500-107
APPLY LIGHT OIL INNER FOLD ARM ROLLER PIN BEARINGS (4)
PMBL1500-108
APPLY LIGHT OIL INNER FOLD ARM CAM FOLLOWERS (4)
PCT System Safety Plan Page 94 of 106
PMBL1500-109
APPLY LIGHT OIL PARALLEL ARM PIVOT BEARINGS (16)
PMBL1500-110
APPLY LIGHT OIL HANDRAIL PIVOT PIN BEARINGS (4)
PMBL1500-111
APPLY LIGHT OIL HYDRAULIC CYLINDER BUSHINGS (8)
PMBL1500-112
APPLY LIGHT GREASE BOTH SIDES OUTER BARRIER LEVER GUIDE SLOT
PMBL1500-113
INSPECT LIFT-TITE LATCH ROLLERS (2); WEAR; DAMAGE; SECURE
PMBL1500-114
INSPECT INNER ROLL STOP; WEAR; OPERATION; SECUREMENT
PMBL1500-115
INSPECT HANDRAIL; WEAR; DAMAGE; OPERATION
PMBL1500-116
INSPECT MICROSWITCHES; SECURED; PROPER ADJUSTMENT
PMBL1500-117
MAKE SURE LIFT OPERATES SMOOTHLY
PMBL1500-118
INSPECT EXT SNAP RINGS; OUTER FOLD ARM (6); LATCH ROLLER (2)
PMBL1500-119
INSPECT EXT SNAP RINGS; LATCH GAS (DAMPENING) SPRING (4)
PMBL1500-120
INSPECT EXT SNAP RINGS; INNER FOLD ARM CAM FOLLOWERS (4)
PMBL1500-121
INSPECT EXTERNAL SNAP RINGS; INNER FOLD ARM ROLLER PINS (4)
PMBL1500-122
INSPECT EXT SNAP RINGS; OUTER BARRIER HYD CYLINDER PIN (2)
PMBL1500-123
INSPECT EXT SNAP RINGS; INNER ROLL STOP LEVER BRACK PINS (2)
PMBL1500-124
INSPECT INNER ROLL STOP LOCKS (2); TORSON SPRINGS (2); OPER
PMBL1500-125
INSPECT OUTER FOLD ARM PINS (2); AXLES (2); BEARINGS (8);
PMBL1500-126
REMOVE PUMP MODULE COVER; INSPECT; HYDRAULIC HOSES; FITTINGS
PMBL1500-127
REMOVE PUMP MODULE COVER; CABLES; WIRES; TERMINALS; SECURE
PMBL1500-128
REMOVE PUMP MODULE COVER; RELAYS; FUSES; POWER SWITCH;LIGHTS
PMBL01-00 LIFT CYCLE COUNT ___________
PCT-PM-BRAUNLIFT, LIFT-C
PM Task Description PMBL4500-00P
****PERFORM BRAUN WHEELCHAIR LIFT 4500 CYCLE INSPECTION****
PMBL750-1100
APPLY LIGHT OIL OUTER BARRIER PIVOT POINTS (2)
PMBL750-1101
APPLY LIGHT OIL OUTER BARRIER LATCH PIVOT POINT
PMBL750-1102
APPLY LIGHT GREASE TO BOTH SIDES OF OUTER BARRIER LATCH SLOT
PMBL750-1103
APPLY LIGHT OIL OUTER BARRIER LEVER BEARINGS (2)
PMBL750-1104
APPLY LIGHT OIL LIFT-TITE LATCHES (LOWER PIVOT POINTS-2)
PMBL750-1105
APPLY LIGHT OIL LIFT-TITE LATCH GAS (DAMPENING) SPRING PIVOT
PMBL750-1106
INSPECT LIFT-TITE LATCHES; GAS SPRINGS; WEAR; DAMAGE; SECURE
PCT System Safety Plan Page 95 of 106
PMBL750-1107
INSPECT OUTER BARRIER FOR PROPER OPERATION; CORRECT; REPLACE
PMBL750-1108
INSPECT OUTER BARRIER LATCH; OPERATION; SECUREMENT
PMBL750-1109
INSPECT LIFT FOR WEAR; DAMAGE; ABNORMAL CONDITION; CORRECT
PMBL750-1110
INSPECT LIFT FOR RATTLES
PMBL750-1111
ADJUST FOLD PRESSURE; OUTER BARRIER FOLD PRESSURE
PMBL750-1112
VERIFY FMVSS 403 404 CERTIFICATION CHECKLIST
PMBL1500-100
APPLY GREASE TO CONTACT AREAS INNER OUTER FOLD ARMS (2)
PMBL1500-101
APPLY LIGHT OIL PLATFORM PIVOT PIN BEARINGS (4)
PMBL1500-102
APPLY LIGHT OIL OUTER FOLD ARM BEARINGS (8)
PMBL1500-103
APPLY LIGHT OIL INNER ROLL STOP PIVOT BEARINGS (2)
PMBL1500-104
APPLY LIGHT OIL STOP LEVER BEARINGS (2)
PMBL1500-105
APPLY LIGHT OIL INNER STOP LEVER SLOT (2)
PMBL1500-106
APPLY LIGHT OIL SADDLE SUPPORT BEARINGS (8)
PMBL1500-107
APPLY LIGHT OIL INNER FOLD ARM ROLLER PIN BEARINGS (4)
PMBL1500-108
APPLY LIGHT OIL INNER FOLD ARM CAM FOLLOWERS (4)
PMBL1500-109
APPLY LIGHT OIL PARALLEL ARM PIVOT BEARINGS (16)
PMBL1500-110
APPLY LIGHT OIL HANDRAIL PIVOT PIN BEARINGS (4)
PMBL1500-111
APPLY LIGHT OIL HYDRAULIC CYLINDER BUSHINGS (8)
PMBL1500-112
APPLY LIGHT GREASE BOTH SIDES OUTER BARRIER LEVER GUIDE SLOT
PMBL1500-113
INSPECT LIFT-TITE LATCH ROLLERS (2); WEAR; DAMAGE; SECURE
PMBL1500-114
INSPECT INNER ROLL STOP; WEAR; OPERATION; SECUREMENT
PMBL1500-115
INSPECT HANDRAIL; WEAR; DAMAGE; OPERATION
PMBL1500-116
INSPECT MICROSWITCHES; SECURED; PROPER ADJUSTMENT
PMBL1500-117
MAKE SURE LIFT OPERATES SMOOTHLY
PMBL1500-118
INSPECT EXT SNAP RINGS; OUTER FOLD ARM (6); LATCH ROLLER (2)
PMBL1500-119
INSPECT EXT SNAP RINGS; LATCH GAS (DAMPENING) SPRING (4)
PMBL1500-120
INSPECT EXT SNAP RINGS; INNER FOLD ARM CAM FOLLOWERS (4)
PMBL1500-121
INSPECT EXTERNAL SNAP RINGS; INNER FOLD ARM ROLLER PINS (4)
PMBL1500-122
INSPECT EXT SNAP RINGS; OUTER BARRIER HYD CYLINDER PIN (2)
PMBL1500-123
INSPECT EXT SNAP RINGS; INNER ROLL STOP LEVER BRACK PINS (2)
PCT System Safety Plan Page 96 of 106
PMBL1500-124
INSPECT INNER ROLL STOP LOCKS (2); TORSON SPRINGS (2); OPER
PMBL1500-125
INSPECT OUTER FOLD ARM PINS (2); AXLES (2); BEARINGS (8);
PMBL1500-126
REMOVE PUMP MODULE COVER; INSPECT; HYDRAULIC HOSES; FITTINGS
PMBL1500-127
REMOVE PUMP MODULE COVER; CABLES; WIRES; TERMINALS; SECURE
PMBL1500-128
REMOVE PUMP MODULE COVER; RELAYS; FUSES; POWER SWITCH;LIGHTS
PMBL4500-100
INSPECT COTTER PINS ON PLATFORM PIVOT PIN (2)
PMBL4500-101
CHECK HYDRAULIC FLUID PUMP
PMBL4500-102
INSPECT CYLINDERS;FITTINGS;HYDRAULIC CONNECTIONS;WEAR;LEAKS
PMBL4500-103
INSPECT OUTER BARRIER CYLINDER HOSE ASSEMBLY; WEAR; LEAKAGE
PMBL4500-104
INSPECT PARALLEL ARMS; BEARINGS; PIVOT PINS; WEAR; DAMAGE
PMBL4500-105
INSPECT PARALLEL ARM PIVOT PIN MOUNTING BOLTS (8)
PMBL4500-106
INSPECT PLATFORM PIVOT PINS; BEARINGS; VERTICAL ARMS; SECURE
PMBL4500-107
INSPECT INNER OUTER FOLD ARMS;SADDLE;SUPPORT;PIVOT PINS;BEA
PMBL4500-108
INSPECT GAS SPRINGS (CYLINDERS); WEAR; DAMAGE; OPERATION
PMBL4500-109
INSPECT SADDLE BEARING (UHMW-2)
PMBL4500-110
INSPECT VERTICAL ARM PLASTIC COVERS
PMBL4500-111
INSPECT POWER CABLE
PMBL4500-112
CHECK MOUNTING; SECURELY ANCHORED
PMBL4500-113
REPLACE DECALS AND ANTISKID IF WORN; MISSING; ILLEGIBLE
PMBL01-00 LIFT CYCLE COUNT ___________
PCT System Safety Plan April 2017 Page 97 of 106
Daily Inspections
Pre/Post-trip inspections are crucial to the success of PCT Preventative Maintenance Program. Each
driver will inspect his or her vehicle before leaving the parking area by completing the Pre-Trip Vehicle
Inspection Form. The completed checklist must be submitted to the office at the end of the driver’s shift
so that necessary maintenance can be noted and scheduled accordingly. Drivers must sign each checklist
for each vehicle used that day.
Pre-Trip Inspections
Under the Hood
Check for problems under the hood at the beginning of your inspection before starting the
engine. It is easier and safer when the engine is cool.
Check the oil, radiator and battery fluid levels. If low, make a note of it on your inspection
checklist. If any fluids are below the safe level, see the coordinator for assistance.
Also, check hoses for cracks or possible leaks and belts for any visible damage. Report any wear
on the checklist, as soon as it begins to show.
Vehicle Interior
For large vehicles, since you will need to leave the vehicle compartment while the vehicle is
running, it is a good idea to put chocks behind the wheels before starting the motor.
Begin while seated behind the steering wheel.
First, put on the parking brake.
Then, turn on the ignition.
Check the oil pressure, fuel and alternator gauges.
If the oil pressure light stays on or the gauge shows the oil pressure to be dangerously low, turn
the motor off until the problem can be corrected. Alert the office and document on your pre-trip
inspection form.
If the alternator or generator light stays on, the battery may not be charging. To guard against the
possibility of becoming stranded along the route by a dead battery, have the problem located and
corrected right away.
Check the windshield wipers to make sure they are working and not worn or stripped.
Vehicle Exterior
Turn on all exterior lights. With the vehicle in park and the emergency brake still on, begin the
exterior check from the front of the vehicle.
During the exterior inspection, be sure to note and report any evidence of fresh damage to the
vehicle. Reporting such damage now may save you a lengthy and difficult explanation or report
PCT System Safety Plan April 2017 Page 98 of 106
later. Space is provided for you on the Daily Vehicle Inspection Checklist to note and describe
any exterior damage.
Check the headlights, signal lights, emergency flashers and clearance lights to make sure they are
working. (You may need a co-worker’s assistance).
Check the left front tire for any signs of road damage or under-inflation.
Check the air pressure with an air pressure gauge.
Take care to maintain your tires at the recommended pressure.
A soft tire is very susceptible to severe road damage.
An over-inflated tire causes a bumpier and less comfortable ride, especially for elderly or
disabled passengers.
Check the condition of the side marker light.
Move to the back of the vehicle and inspect the rear left tire or duals for obvious damage.
Check the air pressure with an air pressure gauge.
While at the back of the vehicle, check the tail lights, the brake lights, turn signal lights,
emergency flashers and any other clearance lights, reflectors or signs. (This will require
assistance).
Make sure they are free of mud and dirt buildup.
Carry a rag with you to clean any dirty lights, which may be hard to see even after dark.
Check the right rear tire. If there are any other lights or outside signs for your boarding doors or
lifts, make sure they are in place and clean.
Next, look under the vehicle. Make sure there are no foreign or unfamiliar objects hanging down
or wedged underneath.
Also, check to see if there are any puddles or vehicle fluids under the vehicle. If the vehicle is
leaking fluid, report it to your supervisor.
Move to the front of the vehicle and examine the right front tire in the same manner as the left
tire and check the condition of the side marker light.
Adjust each of your mirrors so that you can see what you need to see from your normal driving
position. When you are adjusting your mirrors, keep in mind what you want to be able to see
within your safety zone.
Test your horn to make sure it works.
Turn the steering wheel gently to make sure it is not loose.
Push on the brake pedal. If the tension feels spongy or soft, note this on your checklist. Your
brakes may need to be adjusted.
Check the blower fan to see if it works so you’ll be able to use the heater, defroster or air
conditioner.
Check the interior lights. If any lights are not working, note this on your checklist.
PCT System Safety Plan April 2017 Page 99 of 106
Note on your checklist anything in the interior of the vehicle that needs attention.
_______________________________________________________________________
Safety Equipment
Check your emergency equipment to make sure it is in the right location and in working order.
Emergency equipment should include:
A properly charged fire extinguisher
Triangles
A first aid kit
A flashlight with fresh batteries
Blood Borne Pathogens Kit
Web cutter/seat belt cutter
Look around the inside of your vehicle to make sure it is clean. Clear out trash, debris or loose
items. Trash or debris left in the vehicle can be tossed about by careless passengers and can
cause slips, falls and fires. A clean vehicle presents a professional image.
Check any special accessibility equipment if your vehicle is so equipped.
Examine tie downs for signs of damage or excessive wear. Make sure they can be properly
secured to the floor.
Check all lifts and ramps by operating them through one complete cycle. Make sure they are
functioning properly. (You may have to move the vehicle to ensure proper clearance while
performing this part of the inspection.)
Make sure all doors and emergency exits are functional and unobstructed.
PCT System Safety Plan April 2017 Page 100 of 106
PCT Pre/Post-Trip Inspection Worksheet Date: ___________________________ Vehicle: ___________________
Mileage: ____ Oil Change Due: ________ Wheelchair Lift Cycles: ______
UNDERHOOD SAFETY EQUIPMENT
Oil level Fire extinguisher (needle in green)
Oil added quarts Web cutter/glass breaker
Radiator level Emergency Triangles (3)
Battery level First Aid Kit
Windshield washer fluid level Blood-borne Pathogen Kit
Back-up alarm Working flashlight
Engine/hoses/belts Rear door buzzer (LTV only)
Gas Level 1/4, ½, 3/4
I N T E R I O R
Brakes Child safety seats clean, secure
Steering Seatbelts in working condition
Transmission Registration and insurance cards
Mirrors Fuel card
Gauge/instruments Vehicle log
Controls (equipment) Handicap Placard
Radio (two-way) Damage/cleanliness
Camera light is green
E X T E R I O R
Tires Fresh body damage
Turn signals Cycle lift
Headlights Cleanliness
Tail/brake lights Horn
Windshield wipers
ACCESSIBILITY EQUIPMENT
Fully operable wheelchair lift Wheelchair lift ramp
Proper number of belts/securement devices Tie-downs clean/stowed in box
Belts/securement devices in good condition Wheel chair tracks are clean
Notes: _______________________
Reviewed by: Date:
PCT System Safety Plan April 2017 Page 101 of 106
PHYSICAL DAMAGE REPORT
Comments
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Accountability for Vehicle Cleanliness (Check boxes below for tasks you completed today)
Dusted Dash Swept Vehicle Removed Trash Washed Vehicle Cleaned WC Tracks
Other tasks ___________________________________________________________________
Mark an ‘X’ where damage or contact occurred on a van or car.
FRONT RIGHT SIDE LEFT SIDE REAR
Each employee is to check the condition of each vehicle before driving. Any damage found
on a vehicle that has not been reported will be the responsibility of the last driver on record. Failure to report an accident or vehicle damage is a violation of policy. Cleanliness
of vehicles is the responsibility of everyone. At a minimum, drivers are to remove trash, sweep vehicles, dust the dash board and clean up spills. (Reminder: eating is not allowed on the vehicles unless medically necessary.)
I have personally inspected the above vehicle, taken action to keep it clean, and indicated
areas requiring attention or damage found by me.
Driver Acknowledgement:___________________________________________ Signature Time Date
_________________________________________________________________________
PCT System Safety Plan April 2017 Page 102 of 106
End of Day Vehicle Procedures
1. At the end of the day/trip, each driver is responsible for locking and securing
the vehicle used. This includes cleaning out trash containers, sweeping,
washing and cleaning wheelchair tracks. The doors and windows are to be
locked, radio and other switches to be turned off so as not to drain battery
levels. The vehicle is to be left with a full tank or no less than ¾ tank of gas.
2. Post-trip inspections, vehicle logs, gas tickets, fares collected and manifests
are to be completed and turned in at the office.
3. The Columbus Police Department and the Polk County Sheriff Department
are located within a quarter mile of the facility and maintain vigilance for
suspicious or unusual activity. Call 9-1-1 as necessary for safety and security.
3. The last driver out of the vehicle lot is responsible to lock the gate.
PCT System Safety Plan April 2017 Page 103 of 106
APPENDIX
PCT System Safety Plan April 2017 Page 104 of 106
APPENDIX A:
EMERGENCY ACTION
Emergency Escape Route – Follow Arrows to Exit the Building
This layout is not drawn to scale and is presented for illustrative purposes only.
Scheduler Dispatcher Senior Assistant
Transit Processing
Assistant Closet
Kitchen
Break and Training Room,
Passenger Layover
Transportation Manager
PCT System Safety Plan April 2017 Page 105 of 106
APPENDIX B: Emergency Action Plan Exit Survey and Fire Extinguisher Check
Date: _______________ Conducted By: _________________________________
Y/N Exits and exit signs are visible? _______ Emergency exit routes are posted in all rooms and hallways? _______ All non-exits are marked “NOT AN EXIT” _______ All exits are kept free of clutter? _______ Fire Extinguishers Are fully charged and operational? _______ Have a current inspection date? _______ Have monthly inspection performed and initialed? _______ Properly mounted? _______ Accessible in all directions? _______ Located within 75 feet of next extinguisher? _______
PCT System Safety Plan April 2017 Page 106 of 106
Appendix C: Roll call sheet to be completed at the safe area site
Names of persons present Injuries Noted
Suspected Person(s) Missing Department/Location