planning for sustainable desktop computing access ’98 presentation robert n. kavanagh associate...
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Planning for SustainableDesktop Computing
Access ’98 Presentation
Robert N. KavanaghAssociate Vice-President, Information Technology Services,
University of Saskatchewan
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Outline
Objective What makes for sustainable desktop
computing? Total Cost of Ownership -- where does it
fit? Key messages
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Objective
to present a framework in which IT support staff and client managers can rationally look at sustainable desktop computing, while not getting carried away with oversimplified approaches.
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What Makes for Sustainable Desktop Computing?
You are asked to be the project manager for aproject to install more than 20 new desktopcomputers in a unit that is scheduled for anupgrade. You are told that most of the usersfeel that their use of this technology so far hasbeen less than satisfactory, to anyone. Userscomplain of lack of skills, unreliability of themachines and problems in using the network.
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What Makes for Sustainable Desktop Computing?
You want this upgrade project to succeed.What are the factors, beyond buying the barehardware, that you think need to be adequatelyplanned for so that the users will make gooduse of their new machines?
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Total “Cost of Ownership” - wheredoes it fit?
‘Total Cost of Ownership’ was introduced in the corporate world in 1987, by Gartner Group.
Limited applications to date in higher education, but early adopters report that our industry has similar findings to that of the corporate world.
.. so what is the basis of TCO?
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This is what we see, and think of as the ‘only’, or at leastthe ‘primary’ cost of using a desktop computer
DesktopComputerHardware
&Software
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This is what we see, and think of as the ‘only’, or at leastthe ‘primary’ cost of using a desktop computer
... but there are many other costs to consider whenacquiring and using desk-top computers
DesktopComputerHardware
&Software
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DesktopComputer
&Software
Stand-Alone, Self-Sufficient, Operation
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DesktopComputer
&Software
Annual Maintenance(HW & SW)
Stand-Alone, Self-Sufficient, Operation
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DesktopComputer
&Software
Annual Maintenance(HW & SW)
Space andFurniture
Stand-Alone, Self-Sufficient, Operation
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DesktopComputer
&Software
Annual Maintenance(HW & SW)
Space andFurniture
Materials&
Supplies
Stand-Alone, Self-Sufficient, Operation
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DesktopComputer
&Software
Annual Maintenance(HW & SW)
Space andFurniture
Utilities
Materials&
Supplies
Stand-Alone, Self-Sufficient, Operation
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DesktopComputer
&Software
Annual Maintenance(HW & SW)
Space andFurniture
Utilities
Materials&
Supplies
End-User“Downtime”
Stand-Alone, Self-Sufficient, Operation
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Fully networked environment with end-user support
Data Backup
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
Basic LocalNetworkAccess
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
Basic LocalNetworkAccess
InternetAccess
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
Basic LocalNetworkAccess
InternetAccess
Local Shared Data, Servers
and App'ns
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Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
Basic LocalNetworkAccess
InternetAccess
Local Shared Data, Servers
and App'ns
Data Backup
![Page 22: Planning for Sustainable Desktop Computing Access ’98 Presentation Robert N. Kavanagh Associate Vice-President, Information Technology Services, University](https://reader036.vdocuments.site/reader036/viewer/2022062714/56649cf75503460f949c808b/html5/thumbnails/22.jpg)
Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
Basic LocalNetworkAccess
InternetAccess
Local Shared Data, Servers
and App'ns
Enterprise-Wide Data, Servers and
App'ns
Data Backup
![Page 23: Planning for Sustainable Desktop Computing Access ’98 Presentation Robert N. Kavanagh Associate Vice-President, Information Technology Services, University](https://reader036.vdocuments.site/reader036/viewer/2022062714/56649cf75503460f949c808b/html5/thumbnails/23.jpg)
Fully networked environment with end-user support
Data Backup
Training&
Front-LineSupport
Help Desk
User AccountManagement
Basic LocalNetworkAccess
InternetAccess
Local Shared Data, Servers
and App'ns
Enterprise-Wide Data, Servers and
App'ns
Data Backup
![Page 24: Planning for Sustainable Desktop Computing Access ’98 Presentation Robert N. Kavanagh Associate Vice-President, Information Technology Services, University](https://reader036.vdocuments.site/reader036/viewer/2022062714/56649cf75503460f949c808b/html5/thumbnails/24.jpg)
How to Use TCO: Stand-Alone Costs
• Initial Hardware & Software
• Annual Maintenance
• Materials & Supplies
• Space & Furniture
• Utilities
• End-User “Down Time”
Total Annual Investment Required
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How to Use TCO: Networked with End-User Support
• Training
• Front-line Support
• Help Desk
• Basic Network Access
• Internet Access
• Local Shared data, servers andapplications• Data Backup
• Enterprise-wide data, servers andapplications• User account management
Total Annual Investment Required
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Cost Element Annual InvestmentRequired
Basic Stand-AloneMachine
Networked Machinewith End-User Support
Total AnnualInvestment Required
Total Annual Investments Required
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How to use TCO
Look for Leverage and Incorporate‘Best Practises’
lower technology costs ‘rent-to-use’ rather than ‘pay to own’ more efficient delivery of support services software site licensing and network
installation more efficient training methods leverage cash flow to obtain partnerships
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What are the Pitfalls in using TCO?
it is a tool driven by cost minimization ... it does not give you any real understanding of quality of service.
some organizations have applied it willy-nilly, and thus have given it a bad name as useful tool. (example: time to replace faulty machines)
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What are the Pitfalls in using TCO?
most managers would say that it is more important to deliver the required level of service at a fair cost than it is to drive down TCO at the risk of sacrificing quality.
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Key Messages
Make desktop computing equipment acquisition and support an annual operating expense, not a periodic ‘capital crisis’.
Choose those TCO elements that you need to provide, determine the best way to provide them, and budget appropriately.
Incorporate way to monitor and assess service quality and to adapt accordingly.
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Discussion