personalisation for all? organising for personalisation at scale chris yapp head of public sector...
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Personalisation for All?Personalisation for All?
Organising for personalisation at Organising for personalisation at scalescale
Chris YappChris YappHead of Public Sector InnovationHead of Public Sector Innovation
MicrosoftMicrosoft
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The New RenaissanceThe New Renaissance
• Explosion of Information
• New concepts
• Blurring of boundaries between arts/humanities/science and technology
• Small is beautiful: the city state
• Globalisation and diversity
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Do you believe…Do you believe…
“that e-learning can transform the experience of education?”
IF SO HOW LONG BEFORE IT HAPPENS?
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A hypothesis?A hypothesis?
• Learning always has been and always will be a personalised experience
• It is the organisation of education that has been impersonal
• The impediment has been economic scaleability
• Technology is making personalisation achievable at scale
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Mark TwainMark Twain
“ I never allowed
My schooling to
Interfere with my
Education”
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Our Choice as a SocietyOur Choice as a Society
• Ask what kind of society technology progress will create
Policy-technocrat approach
And/Or
• What kind of society do we want to create utilising technological progress
Think Tank approach
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Values of the Information Society?Values of the Information Society?
• Competitiveness with social inclusion• Risk: management over minimisation• Lifelong Learning for all• Social Innovation over Technological Innovation• “Smallish” is beautiful• Participation over representation• Interdependence over independence• Value-added with values
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What I am told by practitionersWhat I am told by practitioners
• The structure
• The culture
• The funding
• Works against optimising e-Learning
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Personalisation?Personalisation?
• Content
• Navigation
• Assessment
• Location
• Learning styles
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Types of E-LearningTypes of E-Learning
Location
Different Same
Time
Different
Same
DistributedAsynchronousLearning
E-classroomE-library
E-campus
DistributedSynchronousLearning
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Plus ca change?Plus ca change?
• Teacher
• Surgeon
• Train Driver
• …
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The Biggest MistakeThe Biggest Mistake
New Teacher=Old Teacher+IT
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IT and GlobalisationIT and Globalisation
• Minimum skill set for a living wage rising• Demand for low-skilled workers falling• Rate of change of skill needs increasing• State budgets under pressure
Increased demands for creativity, innovation, design and personal/inter-personal skills
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The Underlying LogicThe Underlying Logic
• People are for thinking, machines for doing
• If it can be done, it can be automated
• If it can be automated it can be done elsewhere more cheaply
What do we mean by high-skilled?
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Lessons from IndustryLessons from Industry
• IT is about organisational effectiveness
• Optimising effectiveness comes through organisational change
Re-engineering Education to support Lifelong learning
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Re-engineer what?Re-engineer what?
• The educational infrastructure
• The curriculum and assessment
• The teaching professions
To put the learner at the
heart of the system
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Learning on DemandLearning on Demand
• Personalised, mass-customisation
• User-driven quality
• Teamwork-oriented teaching and learning
• Exams and Qualifications?
• Administration built-in not bolted-on to teaching and learning processes
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The Economics of Mass The Economics of Mass CustomisationCustomisation
• Standardisation
• Specialisation
• Integration
Around the demand side to free resources to deliver efficiency and effectiveness
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This implies…This implies…
• A Culture of lifelong learning
• Access to lifelong learning
• Content to support individual lifelong learners
• A social context for lifelong learning
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MIT90s paradigmMIT90s paradigm
The
Organisation
External environment
Management
ProcessesStrategy
Organisation
Design
IT
People and
Roles
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MIT90s paradigmMIT90s paradigm
Management
Processes
People and
RolesThe
Organisation
External environment
Strategy IT
Organisational
Culture
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Learning OrganisationsLearning Organisations
Theory
Practice
Learning
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Education vs Training?Education vs Training?
Scientist
Engineer
Technician
Education
Training
LearningTo Think
LearningTo Do
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Education or Training?Education or Training?
Scientist
Engineer
TechnicianStableTimes
UnstableTimes
LearningTo Think
LearningTo Do
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5 Levels of Transformation5 Levels of Transformation
Extent of benefits
Local exploitation
Scope Redefinition
Network Redesign
Process Redesign
Internal IntegrationEvolutionary
RevolutionaryInternal
External
Source: MIT
Deg
ree
of
tran
sfor
mat
ion
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Formal/Informal LearningFormal/Informal LearningFormal
Informal
FormalInformal
Process
Content
Course
TV
Search
Engine
Experience
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Learner types?Learner types?
• Visual
• Auditory
• Kinaesthetic
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Multiple IntelligencesMultiple Intelligences
• Mathematical and logical• Linguistic• Interpersonal• Intrapersonal• Bodily kinaesthetic• Musical• Naturalist• Visual and Spatial
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Technologies for Technologies for PersonalisationPersonalisation
• Web Accessibility• Navigation• Smart Cards• Voice• Handwriting• Gestures• Implants• ….
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Assessment and AccreditationAssessment and Accreditation
• Modular• When ready, not age!• Credit accumulation and transfer• Time stamped?• Vocational/academic• Process and/or content• Assessment for/of Learning• Bachelor of Learning?
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From Pilots to EmbeddingFrom Pilots to Embedding
Need
X
Vision
X
Capabilities
X
First steps
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ContentContent
• What is content?
• Ownership?
• Who creates content?
• Tools for teachers or content for teachers?
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A Learner in her life plays many A Learner in her life plays many parts..parts..
• Student• Teacher• Librarian/Curator• Researcher• Assessor• Counsellor• Parent• ……
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Teacher RolesTeacher Roles
• Subject matter expert• Learning resources manager• Learning coach• Educational administrator• Staff development manager• Curriculum agent• Counsellor: personal, career, social• Trainees
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Creativity and ITCreativity and IT
• Combinatorial
• Exploratory
• Transformational
Source: Margaret Boden
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The Policy ChallengesThe Policy Challenges
• Sort out the role of the professional teacher• Make progress on the content vs tools debate• Accessibility to e-Learning• The Pensions Crisis• The over 50s disappeared• Health education• Intellectual property…• Evidence..
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Plugging the book!!!Plugging the book!!!
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TransformationTransformation
Be realistic about how long it will take
Celebrate success
Innovate, Learn and Push the boundaries
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The New RenaissanceThe New Renaissance
“The generation that is alive today has the chance to design the next civilisation.That is a gift not given to every generation”
Douglas Robertson, 1999
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Chris YappChris YappHead of Public Sector InnovationHead of Public Sector Innovation
[email protected]@microsoft.com