SOW Template

Document Title: Penang_PCN Activity Transfer_SOW

Document # :Revision

1.0

Document Owner: Santheya Ravi

REVISION HISTORY

RevisionDescription of ChangeWriter/ReviserEffective Date

1.0New ReleaseSantheya Ravi29/05/2014

ABOUT FLEXTRONICS

Flextronics is a leading Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering and manufacturing services to automotive, computing, consumer, industrial, infrastructure, medical, clean tech and mobile OEMs. Flextronics helps customers design, build, ship, and service electronics products through a network of facilities in 30 countries on four continents. This global presence provides design and engineering solutions that are combined with core electronics manufacturing and logistics services, and vertically integrated with components technologies, to optimize customer operations by lowering costs and reducing time to market.1.0 PURPOSE

This Statement of Work (SOW) describes the mutual agreement between Penang Site and the Engineering Team located at the Global Business Services in Chennai, India (GBS) for services, which the Engineering Team will provide to Penang Site.The SOW intends to:

Provide a clear understanding of Organizations / Sites in Scope Define the Scope of Services to be provided to the above Organization Define deliverables and timelines for the Services Provided

Define Contacts and Escalation routes, if needed

This SOW can be extended in scope for both organizations/sites as well as Services if needed.

Note: This document and is not a legal contract and is not intended to act as one.

2.0 SOW EFFECTIVE DATE

The SOW is effective as of 01-06-2014 and will be in effect indefinitely going forward.

Changes of Service Scope within a site will need to be agreed upon by ESS Management. Termination of the Services within this SOW will need to be agreed upon between Global Supplier Quality Management and ESS Management.Amendments to this SOW can be made to include additional Services or Organizations.

3.0 SCOPE 3.1. In Scope Activities are:

Communicating the PCN to site, and updating the PCN tracker for Penang Site (016/027S)4.0 DEFINITIONS and ABBREVIATIONS

4.1. GBS Global Business Service4.2. PCN Product Change Notification

4.3. PDN Product Discontinuation Notification

4.4. MPN Manufacturer Part Number4.5. AML Approved Manufacturer List4.6. SOW Statement of Work

4.7. SOP Standard Operating Procedure

4.8. QMS Quality Management System

4.9. TAT Turn Around Time4.10. CE Component Engineer4.11. PN Part Numbers5.0 REFERENCESDocument TitleDocument NumberDocument \ Hyperlink

Site PCN Tracker-016/027-Penang\\gssux001\gss_ess\I-PCN\SITE PCN TRACKER\PENANG\Tracker\Tracker.xlsx

6.0 PROCESS DESCRIPTION

6.1. Process Flow Chart

6.1.1. GBS Engineering Team (PCN Coordinator) Roles & Responsibilities6.1.1.1. Review the e-mail for PCN Team.6.1.1.2. Copy the file (ipdr.txt) from Filezilla(BAAN) for company site 061 and 027S to your local drive and rename it as ipdr061.txt and ipdr027.txt. Combine both the files (ipdr061 and ipdr027), remove the unwanted headers, format the MPN column as text, rename the tab as Sheet1 and save it in excel workbook with filename as ipd.xlsx.6.1.1.3. Extract the file from Agile for company site 061 and 027S to your local drive. Combine PNA-MPN_List27.csv & PNA-MPN_List61.csv, remove unwanted data, format the Manufacturers.MFR.Part Number (Column D) as text, rename the tab as Sheet1 and save it in share drive as an excel workbook with filename as PNA-MPN.xlsx.6.1.1.4. Retrieve 01_amvl.dbf that is located in I:\SubSysRpt\01\AMVL and save it in Shared drive and rename it as Supprof.dbf.6.1.1.5. Copy all the affected PNs from the supplier notification and paste on an Excel worksheet. Do the necessary such as sorting, remove duplication.6.1.1.6. Look the PNs in the two databases (PNA-MPN.xlsx and ipd.xlsx) that were saved earlier.6.1.1.7. For the affected MPNs in Infimacs system, the PNs will be retrieved by using 1)SPRO for PCN.mdb in PCN tool folder.6.1.1.8. Combine all the affected MPNs that were retrieved from the 3 databases and paste them in MPN_xls.xls.

6.1.1.9. Open PCN Tool.accdb in PCN Tool folder.6.1.1.10. Double click all the three queries below (Ipd_xlsx Query, PNA-MPN_xlsx Query & Supprof_Query). After each double click, all the queries contain the affected AMLs will appear on the right hand side of the screen accordingly.6.1.1.11. Copy all the affected AMLs from each query and paste them in 6) Report--- Affected Parts.xlsx in folder PCN Tool.6.1.1.12. Remove the headers from the queries and use the existing headers in 6) Report--- Affected Parts.xlsx.6.1.1.13. Save the file into folder List of affected MPN which is also in PCN Tool folder & rename it according to the suppliers PCN reference number.6.1.1.14. Based on the customer prefix, send an E-mail with that affected part list to the respective CE in Penang Site.\\gssux001\gss_ess\I-PCN\SITE PCN TRACKER\PENANG\DL contacts\PCN Distribution List 2012.xls6.1.2. Penang Sites Roles & Responsibilities

6.1.2.1. Sites will review distributed PCN mail from PCN Team.6.1.2.2. Review the affected MPN part list.6.1.2.3. Based on the agreement, get approval from end customer/approve the change internally.6.1.2.4. Send the approval/rejected status and negotiate with supplier if required.6.1.2.5. Take necessary action by implementing the changes through ECO/ MCO etc.7.0 METRICS

Respective Engineering Team is responsible to ensure that KPIs and Metrics are generated correctly and distributed on time.KPIOperational DefinitionsUOMTargetResponsibleReview

VolumeNumber of PCNs processed to siteNo of PCNsBased on volume receivedGBS Engineering and QualityPenang Site Management

Lead TimeDate received from PCN team to communicate to sitesNo of days3 GBS Engineering and QualityPenang Site Management

Process QualityPCNs Processed correctly100%No errorsGBS Engineering and QualityPenang Site Management

7.1. Frequency: KPI Metrics will be published monthly.7.2. Distribution: See Distribution list in below path\\gssux001\gss_ess\I-PCN\SITE PCN TRACKER\PENANG\SOP\ 027_061_ Penang_PCN Activuty Transfer_CONTACT-MATRIX.xls8.0 CONTACTS & ESCALATION MATRIX8.1. Contact Matrix

8.1.1. Refer 7.2 for contact matrix.8.2. Escalation Matrix

8.2.1. Refer 7.2 for Escalation matrix9.0 TERMS AND CONDTITIONS

9.1. Cost of Service9.1.1. Cost of Engineering Services is under Corporate Allocation. 9.2. Supported Working Hrs.

Agreed time for direct online communication and supportPenang timeChennai, India time

08:00 AM till 05:00 PM (Monday to Friday)08:00 AM to 05:00 PM IST

10.0 APPLICATIONS / TOOLS / SYSTEMS

The following macros/tools/applications/systems need to be transferred/provides access to ESS Team.

BaaN

Filezilla Agile Infimacs\\10.192.20.18\infimacs\subsysrpt

11.0 TRAINING REQUIREMENTS

The following roles need to be trained to this procedure.

PCN Coordinator on job training

Agile12.0 ASSESSMENT OF CONFORMANCE METHOD

12.1. Quality audits by Flextronics GBS Engineering QMS and Global Sites QMS.13.0 RECORD RETENTION REQUIREMENT

NoRecordRetention PeriodStorage LocationProtectionRetrievalDisposition

1PCN Emails from PCN Team3 yearsMailboxLowSoft CopyDispose after 3years

2 PCN Tracker3 years\\gssux001\gss_ess\I-PCN\SITE PCN TRACKER\PENANG\Tracker\Tracker.xlsxLowSoft CopyDispose after 3years

3Emails sent from PCN Team to site 3 years\\gssux001\gss_ess\I-PCN\SITE PCN TRACKER\PENANG\Reference Mails\LowSoft CopyDispose after 3years

(Note: This section is Mandatory if this Policy/Process/or Procedure is related to or leads to the generation of records.)14.0 DOCUMENT REVIEW AND APPROVAL REQUIREMENTS

GBS Engg& Quality Functional Head:Global Sites Functional Head:

Signature:_________________________Signature:___________________________

Print Name: Subramanya Gudalagodu Print Name: Siew Duan Ong

Title: Sr Manager, GBS Eng & QualityTitle: Director, Penang

Date: Date:

COMPANY CONFIDENTIALPage 5 of 8Printed copies are uncontrolled copies. Verify revision and approvals in the FMS Document Management System on Share Net.